Client Relations Training Questions! Trivia Quiz

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Client Relations Training Questions! Trivia Quiz - Quiz

The trivia quiz below is made up of some client relations training questions. One of the things that ensure clients keep coming back to a company is ensuring you have a good relationship with them and also answer any issues they have with the company’s services or goods. Do take the quiz up and see if you are great at customer service or need to up your game. All the best!

Questions and Answers

1.

Lenders can use the Mercury Network fee panel as a backup to their custom fee panel.
- A.
  
  True
- B.
  
  False
Correct Answer
A. True
2.

When setting up the fee panel, lenders can uncheck specific counties for specific appraisers.
- A.
  
  True
- B.
  
  False
Correct Answer
A. True
3.

When setting up the fee panel, lenders can uncheck specific products for an appraiser.
- A.
  
  True
- B.
  
  False
Correct Answer
A. True
4.

Which items below are part of the vendor selection settings?
- A.
  
  Double-blind communication
- B.
  
  Automatic Order Assignment
- C.
  
  Order Auto Reassignhment
Correct Answer(s)
A. Double-blind communication
B. Automatic Order Assignment
C. Order Auto Reassignhment
5.

Order groups are how a client can use just a subset of their fee panel when assigning a particular order.
- A.
  
  True
- B.
  
  False
Correct Answer
A. True
6.

There is no place where clients can enter specific instructions based on job type.
- A.
  
  True
- B.
  
  False
Correct Answer
B. False
7.

Mercury Network will integrate with the following LOS systems.
- A.
  
  Calyx Point
- B.
  
  Byte Pro
- C.
  
  PC Lender
- D.
  
  Ellie Mae
Correct Answer(s)
A. Calyx Point
B. Byte Pro
C. PC Lender
8.

If a client does more than 50 orders per month the VMP XSites are free.
- A.
  
  True
- B.
  
  False
Correct Answer
A. True
9.

When an appraiser completes and order that originated on a VMP site the order automatically is marked as completed on the VMP site.
- A.
  
  True
- B.
  
  False
Correct Answer
B. False
10.

The appraisal order form on VMP XSites is not configurable.
- A.
  
  True
- B.
  
  False
Correct Answer
B. False
11.

Credit card processing is NOT available for VMP sites.
- A.
  
  True
- B.
  
  False
Correct Answer
B. False
12.

If a client/Lender does not know there Customer ID number, the most efficient way to find them would be to search by email address.
- A.
  
  True
- B.
  
  False
Correct Answer
A. True
13.

If a lender calls and needs to contact an appraiser on a double blind order, we should recommend they determine who within the organization has compliance privileges and ask them to contact the customer.
- A.
  
  True
- B.
  
  False
Correct Answer
A. True
14.

The admin for a lender account will always have compliance privileges.
- A.
  
  True
- B.
  
  False
Correct Answer
B. False
15.

For the lender side of Mercury Network we are considered an AMC.
- A.
  
  True
- B.
  
  False
Correct Answer
B. False
16.

A lender would like to add/invite an appraiser to join their fee panel on Mercury Network, in this situation we can call to assist the appraiser with setting this up.
- A.
  
  True
- B.
  
  False
Correct Answer
A. True
17.

The typical turnaround time for custom reports is 1 to 2 weeks.
- A.
  
  True
- B.
  
  False
Correct Answer
A. True
18.

If a lender is not paying an appraiser you should log this in the Client Sales notes so that we can track this for an ongoing issue.
- A.
  
  True
- B.
  
  False
Correct Answer
A. True
19.

To order a 1004d from the original appraiser you should follow document 2061 on using the Duplicate Order function.
- A.
  
  True
- B.
  
  False
Correct Answer
A. True
20.

Appraisers can call support to get assistance with getting payment from the lender.
- A.
  
  True
- B.
  
  False
Correct Answer
B. False
21.

On double-blind orders appraisers can create and then upload word documents or PDF's to communicate directly with a lender.
- A.
  
  True
- B.
  
  False
Correct Answer
B. False
22.

If a customer does not have a fee for a product they will not recieve orders for that product.
- A.
  
  True
- B.
  
  False
Correct Answer
A. True

Quiz Review Timeline +

Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

Current Version
Mar 20, 2022

Quiz Edited by
ProProfs Editorial Team
Jul 25, 2012

Quiz Created by
Catherine Halcomb

Client Relations Training Questions! Trivia Quiz

Lenders can use the Mercury Network fee panel as a backup to their custom fee panel.

When setting up the fee panel, lenders can uncheck specific counties for specific appraisers.

When setting up the fee panel, lenders can uncheck specific products for an appraiser.

Which items below are part of the vendor selection settings?

Order groups are how a client can use just a subset of their fee panel when assigning a particular order.

There is no place where clients can enter specific instructions based on job type.

Mercury Network will integrate with the following LOS systems.

If a client does more than 50 orders per month the VMP XSites are free.

When an appraiser completes and order that originated on a VMP site the order automatically is marked as completed on the VMP site.

The appraisal order form on VMP XSites is not configurable.

Credit card processing is NOT available for VMP sites.

If a client/Lender does not know there Customer ID number, the most efficient way to find them would be to search by email address.

If a lender calls and needs to contact an appraiser on a double blind order, we should recommend they determine who within the organization has compliance privileges and ask them to contact the customer.

The admin for a lender account will always have compliance privileges.

For the lender side of Mercury Network we are considered an AMC.

A lender would like to add/invite an appraiser to join their fee panel on Mercury Network, in this situation we can call to assist the appraiser with setting this up.

The typical turnaround time for custom reports is 1 to 2 weeks.

If a lender is not paying an appraiser you should log this in the Client Sales notes so that we can track this for an ongoing issue.

To order a 1004d from the original appraiser you should follow document 2061 on using the Duplicate Order function.

Appraisers can call support to get assistance with getting payment from the lender.

On double-blind orders appraisers can create and then upload word documents or PDF's to communicate directly with a lender.

If a customer does not have a fee for a product they will not recieve orders for that product.