Client Relations Training Questions! Trivia Quiz

22 Questions | Attempts: 81
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    Lenders can use the Mercury Network fee panel as a backup to their custom fee panel.

    • True
    • False
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About This Quiz

The trivia quiz below is made up of some client relations training questions. One of the things that ensure clients keep coming back to a company is ensuring you have a good relationship with them and also answer any issues they have with the company’s services or goods. Do take the quiz up and see if you are great at customer service or need to up your game. All the best!

Client Relations Training Questions! Trivia Quiz - Quiz

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  • 2. 

    When setting up the fee panel, lenders can uncheck specific products for an appraiser.

    • True

    • False

    Correct Answer
    A. True
  • 3. 

    Order groups are how a client can use just a subset of their fee panel when assigning a particular order.

    • True

    • False

    Correct Answer
    A. True
  • 4. 

    There is no place where clients can enter specific instructions based on job type.

    • True

    • False

    Correct Answer
    A. False
  • 5. 

    Credit card processing is NOT available for VMP sites.

    • True

    • False

    Correct Answer
    A. False
  • 6. 

    If a lender calls and needs to contact an appraiser on a double blind order, we should recommend they determine who within the organization has compliance privileges and ask them to contact the customer.

    • True

    • False

    Correct Answer
    A. True
  • 7. 

    For the lender side of Mercury Network we are considered an AMC.

    • True

    • False

    Correct Answer
    A. False
  • 8. 

    If a customer does not have a fee for a product they will not recieve orders for that product.

    • True

    • False

    Correct Answer
    A. True
  • 9. 

    When setting up the fee panel, lenders can uncheck specific counties for specific appraisers.

    • True

    • False

    Correct Answer
    A. True
  • 10. 

    If a client/Lender does not know there Customer ID number, the most efficient way to find them would be to search by email address.

    • True

    • False

    Correct Answer
    A. True
  • 11. 

    The typical turnaround time for custom reports is 1 to 2 weeks.

    • True

    • False

    Correct Answer
    A. True
  • 12. 

    To order a 1004d from the original appraiser you should follow document 2061 on using the Duplicate Order function.

    • True

    • False

    Correct Answer
    A. True
  • 13. 

    If a client does more than 50 orders per month the VMP XSites are free.

    • True

    • False

    Correct Answer
    A. True
  • 14. 

    When an appraiser completes and order that originated on a VMP site the order automatically is marked as completed on the VMP site.

    • True

    • False

    Correct Answer
    A. False
  • 15. 

    The appraisal order form on VMP XSites is not configurable.

    • True

    • False

    Correct Answer
    A. False
  • 16. 

    Mercury Network will integrate with the following LOS systems.

    • Calyx Point

    • Byte Pro

    • PC Lender

    • Ellie Mae

    Correct Answer(s)
    A. Calyx Point
    A. Byte Pro
    A. PC Lender
  • 17. 

    Appraisers can call support to get assistance with getting payment from the lender.

    • True

    • False

    Correct Answer
    A. False
  • 18. 

    A lender would like to add/invite an appraiser to join their fee panel on Mercury Network, in this situation we can call to assist the appraiser with setting this up.

    • True

    • False

    Correct Answer
    A. True
  • 19. 

    The admin for a lender account will always have compliance privileges.

    • True

    • False

    Correct Answer
    A. False
  • 20. 

    If a lender is not paying an appraiser you should log this in the Client Sales notes so that we can track this for an ongoing issue.

    • True

    • False

    Correct Answer
    A. True
  • 21. 

    Which items below are part of the vendor selection settings?  

    • Double-blind communication

    • Automatic Order Assignment

    • Order Auto Reassignhment

    Correct Answer(s)
    A. Double-blind communication
    A. Automatic Order Assignment
    A. Order Auto Reassignhment
  • 22. 

    On double-blind orders appraisers can create and then upload word documents or PDF's to communicate directly with a lender.

    • True

    • False

    Correct Answer
    A. False

Quiz Review Timeline (Updated): Mar 20, 2022 +

Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

  • Current Version
  • Mar 20, 2022
    Quiz Edited by
    ProProfs Editorial Team
  • Jul 25, 2012
    Quiz Created by
    Catherine Halcomb
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