This quiz in 'Cisco IT Essentials Chapter 10: Communication Skills' assesses skills in identifying customer problems and handling different types of customers effectively. It evaluates understanding of key communication principles necessary for IT technicians.
Rate this question:
True
False
Rate this question:
True
False
Rate this question:
Know,Relate,Understand
Relate,interrupt,end call
Understand,interrupt,pass on call
Day dream,whistle,hang up
Rate this question:
Rate this question:
True
False
Rate this question:
Rate this question:
Rate this question:
True
False
Rate this question:
Set and meet a reasonable timeline for the call or appointment and communicate this to the customer.
Communicate service expectations to the customer as early as possible.
Communicate the repair status with the customer, including explanations for any delays.
Offer different repair or replacement options to the customer, if applicable.
Give the customer proper documentation on all services provided.
Follow up with the customer at a later date to verify satisfaction.
All of the above
Rate this question:
Rate this question:
True
False
Rate this question:
True
False
Rate this question:
True
False
Rate this question:
True
False
Rate this question:
True
False
Rate this question:
Arrive at your workstation on time and early enough to become prepared, usually about 15 to 20 minutes before the first call.
Do not exceed the allowed number and length of breaks.
Do not take a break or go to lunch if there is a call on the board.
Do not take a break or go to lunch at the same time as other
All of the above
Rate this question:
Maximum time on call (example: 30 minutes)
Maximum call time in queue (example: 10 minutes)
Number of calls per day (example: minimum of 30)
Rate this question:
True
False
Rate this question:
Quiz Review Timeline (Updated): Mar 20, 2023 +
Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.
Perception And Communication Quiz
How well do you understand the concept of perception and communication? Try this perception and communication quiz to see how updated your knowledge is. This will surely be an...
Questions:
10 |
Attempts:
612 |
Last updated:
Aug 16, 2023
|
How To Talk To Men?
Do you have trouble talking to men? Then it is time for you to take our "How to talk to men" quiz today! Talking to men can seem intimidating or even downright...
Questions:
10 |
Attempts:
177 |
Last updated:
Nov 16, 2023
|
Quiz On Communication Skills
This quiz tests knowledge on various aspects of communication skills, including visual communication, empathy, listening cues, and verbal message conveyance.
Questions:
10 |
Attempts:
415 |
Last updated:
Mar 15, 2023
|
EXERCISE 2. Checking Understanding (8th Grade)
This quiz, titled 'EXERCISE 2. Checking understanding (8th grade)', evaluates students' ability to comprehend and respond accurately in English. It focuses on confirming...
Questions:
9 |
Attempts:
3635 |
Last updated:
Nov 29, 2024
|
Communication Skills Exam Quiz!
The 'Communication Skills Exam Quiz!' assesses key aspects of effective communication, including verbal skills, body language, and listening abilities. It tests understanding of...
Questions:
25 |
Attempts:
4343 |
Last updated:
Mar 22, 2023
|
Quiz: Test Your Knowledge Of Communication Skills
Welcome to the "Quiz: Test Your Knowledge of Communication Skills!" Communication is a fundamental aspect of our daily lives, influencing relationships, work, and...
Questions:
10 |
Attempts:
262 |
Last updated:
Jan 14, 2024
|
Wait!
Here's an interesting quiz for you.