Final study
Processes
Data
Infrastructure
Systems
Time service factor
Average speed to answer
First call resolution
Transaction speed
Mainframe
Server
CPU
Port
Response time
Conversion rate
Scalability
Accuracy
Metadata
Cache
Network
Primary key
DBMS
Web analytics
Web browser
Hot site
Unique visitors
Conversion rate
Click-through
Cost-per-thousand
Enterprise resource plan
Business continuity plan
Operational plan
Annual growth plan
It does not offer pay-per-use options and increases a firm's capital expenditures.
It raises barriers to entry in markets that require an investment in technology.
It gives immediate access to a broad range of application software.
It is a risk-free alternative to acquiring physical computing infrastructure.
Click-through
Abandoned registrations
Page exposures
Total hits
It starts with a basic 3-tier model and expands on it to allow scalability.
It has several layers and each layer undertakes a specific task.
It reduces the load placed on the network capacity and ensures efficiency.
It centralizes processing and storage for all information on a server.
Transaction speed
Abandon rate
Response time
Downtime
Collocation facility
Hot site
Virtual environment
Cold site
Downtime
Error rate
Time service factor
Abandon rate
3-tier infrastructure
Client/server infrastructure
N-tier infrastructure
Critical infrastructure
Conversion rate
Total hits
Unique visitors
Click-through
Unique visitors
Total hits
Conversion rate
Page exposures
PowerPoint
Mashups
Intranet
Extranet
It places a heavy load on the network capacity.
It overloads the server with application programs.
It allows processing to occur at only one client location.
It transfers information between servers and clients at a slow pace.
Abandon rate
Transaction time
Response time
Time service factor
Conversion rate
Response time
Time service factor
Downtime
IaaS
SaaS
SLA
PaaS
ASA
FCR
CPM
SLA
Abandon rate
System availability
Error rate
Time service factor
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