Ch 12 Improving Communication Skills

Communication refers to the process of exchanging information and transmitting meaning between individuals or groups. It involves the sharing of thoughts, ideas, and messages through various channels such as verbal, nonverbal, written, or visual means. Communication plays a crucial role in establishing relationships, conveying emotions, and influencing behavior. It is essential for effective collaboration, understanding, and resolving conflicts.

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Noise refers to any interference or disruption that affects the transmission or reception of information. It can be in the form of physical disturbances, such as static or background noise, or it can be caused by external factors like poor signal strength or electromagnetic interference. Noise can distort or block the information being transmitted, making it difficult for the receiver to accurately interpret the message. Therefore, noise is anything that hinders the smooth flow of information from the source to the destination.

Interpersonal communication refers to the exchange of information, ideas, and emotions between two individuals. It involves face-to-face interaction, where people communicate directly with each other, either verbally or non-verbally. This form of communication is essential for building relationships, resolving conflicts, and expressing emotions. It allows individuals to understand and connect with each other on a personal level, fostering trust and intimacy. Interpersonal communication plays a crucial role in various aspects of life, including personal relationships, professional settings, and social interactions.

Open book management is a management style where a company practices transparency by sharing financial information and data with its employees. This includes explaining the numbers and metrics to the employees, allowing them to have a better understanding of the company's financial performance. Additionally, open book management involves rewarding employees for their contributions towards improving the company's financial outcomes. This approach aims to foster a sense of ownership and responsibility among employees, encouraging them to make informed decisions and actively contribute to the company's success.

The given correct answer, "workflow automation system," aligns with the description provided in the question. It refers to a system that automates the flow of paperwork or tasks from one person to another. This type of system eliminates manual processes and streamlines the workflow by automatically routing documents or tasks to the appropriate individuals. It improves efficiency, reduces errors, and saves time by eliminating the need for manual intervention in the workflow process.

Organizational communication refers to the exchange of information, ideas, and messages that take place within a structured setting involving multiple individuals or groups. It involves the flow of communication within an organization, including formal channels such as memos, reports, and meetings, as well as informal channels like conversations and emails. This type of communication is essential for coordinating tasks, sharing knowledge, making decisions, and building relationships within an organization. Effective organizational communication is crucial for achieving organizational goals, enhancing employee engagement, and fostering a positive work culture.

Nonverbal communication refers to the nonspoken aspects of communication, such as a person's manner of speaking, facial expressions, or body posture, that convey meaning to others. It includes the use of gestures, eye contact, tone of voice, and other nonverbal cues to express emotions, attitudes, and intentions. Nonverbal communication is an essential component of human interaction and can often convey more meaning than verbal communication alone.

The given correct answer is "collaborative writing systems". This refers to a computerized support system that allows multiple group members to work together on a single document from different interconnected or network computers. It enables real-time collaboration and simultaneous editing, enhancing communication and productivity in group writing projects.

A group scheduling system is a computerized support system that enables each member of a group to input their daily schedules into a shared database. This allows for easy coordination and identification of the most suitable times to schedule meetings or attend existing ones. By having access to everyone's schedules, the system ensures efficient time management and avoids conflicts or overlaps in the group's activities.

The term "signal" refers to the stream of words, images, or gestures that are used to express a message. It is the means by which the message is communicated and can take various forms depending on the mode of communication. In this context, the correct answer "signal" accurately describes the stream of words, images, or gestures that are used to actually express the message.

The term "information source" refers to the origin or the place from where the message, idea, thought, or fact is derived or obtained. It is the entity that provides the information that is to be communicated. In this context, the given correct answer, "information source," accurately describes the source or origin of the message or fact that is to be communicated.

The correct answer is "channel or medium." In communication, a channel or medium refers to the means through which information is transmitted, such as a report, image, speech, or nonverbal behavior. It is the platform or method used to convey the message from the sender to the receiver. This can include various forms like written documents, visual aids, verbal presentations, or even body language. The channel or medium plays a crucial role in determining how the message is perceived and understood by the recipient.

The given answer "perception" aligns with the statement provided in the question. Perception refers to the process of interpreting and understanding sensory information from our environment. It involves selecting and filtering out certain stimuli while focusing on others. This process can also involve recalling and remembering past experiences. Therefore, perception fits the description of selectivity/exposure filtering out unpleasant things and focusing on or recalling things not heard.

Emotions have the power to influence both what is said and what is heard. When someone is experiencing strong emotions, it can affect their communication by influencing the words they choose to express themselves and the way they deliver their message. Emotions can also impact how the listener interprets and understands the information being conveyed. For example, if someone is angry, their words may be more aggressive and confrontational, leading the listener to perceive the message as hostile. Similarly, if someone is sad, their words may be more somber and their tone may convey a sense of sadness, affecting how the listener receives and interprets the message.

Transmission refers to the act of sending, delivering, or transferring the message. It involves the physical or electronic process of transmitting information from one point to another. This can be done through various means such as wires, cables, radio waves, or computer networks. In the context of communication, transmission is an essential step that ensures the message reaches its intended recipient.

Defensiveness refers to the adjustments people make to avoid acknowledging personal inadequacies that might reduce their self-esteem. When individuals feel threatened or criticized, they may become defensive as a way to protect their ego and maintain a positive self-image. This can manifest in various behaviors such as denial, blame-shifting, or making excuses. By being defensive, individuals aim to shield themselves from feelings of inadequacy and maintain a sense of self-worth.

The correct answer is "destination or receiver." In communication, the destination or receiver refers to the person or group who receives the message being conveyed. This can be a listener, audience, viewer, or reader depending on the medium of communication. The destination or receiver plays a crucial role in the communication process as they are the ones who interpret and understand the message being sent.

Experiential barriers refer to the challenges faced in comprehending concepts or ideas that one has not personally encountered or experienced. These barriers arise because individuals often rely on their own experiences and perspectives to make sense of new information. When confronted with unfamiliar or abstract concepts, it becomes difficult to understand or relate to them due to the lack of personal experience. Experiential barriers can hinder effective communication and learning, as individuals may struggle to grasp ideas that are outside their realm of personal knowledge or familiarity.