Ch 12 Improving Communication Skills

19 Questions | Total Attempts: 55

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Ch 12 Improving Communication Skills

Ch 12 Improving Communication Skills


Questions and Answers
  • 1. 
    MGMT 312
    • A. 

      MGMT 312

    • B. 

      NONE

  • 2. 
    --------------------- (C): The exchange of information and the transmission of meaning.
  • 3. 
    -------------------------- (IS): The message, idea, thought, or fact that is to be communicated.
  • 4. 
    ----------------------- (C or M): A report, image, speech, or nonverbal behavior
  • 5. 
    ---------------------- (S): The stream of words, images, or gestures used to actually express the message.
  • 6. 
    -------------------- (D or R): The listener, audience, viewer, or reader.
  • 7. 
    ----------------------- (T): The act of actually sending, delivering, or transferring the message.
  • 8. 
    ------------------- (N): Anything that blocks, distorts, or in any way changes the information source as it makes its way to the destination/receiver.
  • 9. 
    -------------------------- (NC): The nonspoken aspects of communication, such as a person's manner of speaking, facial expressions, or body posture, that express meaning to others.
  • 10. 
    ------------------------- (P): Selectivity/exposure filtering out of unpleasant things and focusing on or recalling things not heard.
  • 11. 
    ------------------------ (EB): The difficulty in understanding things not personally experienced.
  • 12. 
    ------------------- (E): influence both what is said and what is heard.
  • 13. 
    --------------------------- (D): Adjustments people make to avoid acknowledging personal inadequacies that might reduce their self-esteem.
  • 14. 
    ----------------------- (IC): Communication that occurs between two individuals
  • 15. 
    ------------------------------- (OC): Communication that occurs among several individuals or groups.
  • 16. 
    ---------------------- (OBM): A management style in which a company opens its books to the employees, sharing financial data, explaining numbers, and rewarding workers for improvement.
  • 17. 
    ------------------ (CWS): A computerized support system that lets group members work simultaneously on a single document from a number of interconnected or network computers.
  • 18. 
    ------------------- (GSS): A computerized support system that allows each group member to put his or her daily schedule into a shared database so that each can identify the most suitable times to schedule meetings or to attend currently scheduled meetings.
  • 19. 
    ----------------------- (WAS): An email type of system that automates the flow of paperwork form person to person.
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