Ch 12 Improving Communication Skills

19 Questions | By Bcorazza | Updated: Mar 19, 2022 | Attempts: 119

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Ch 12 Improving Communication Skills

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1.

MGMT 312
- A.
  
  MGMT 312
- B.
  
  NONE
2.

--------------------- (C): The exchange of information and the transmission of meaning.
3.

-------------------------- (IS): The message, idea, thought, or fact that is to be communicated.
4.

----------------------- (C or M): A report, image, speech, or nonverbal behavior
5.

---------------------- (S): The stream of words, images, or gestures used to actually express the message.
6.

-------------------- (D or R): The listener, audience, viewer, or reader.
7.

----------------------- (T): The act of actually sending, delivering, or transferring the message.
8.

------------------- (N): Anything that blocks, distorts, or in any way changes the information source as it makes its way to the destination/receiver.
9.

-------------------------- (NC): The nonspoken aspects of communication, such as a person's manner of speaking, facial expressions, or body posture, that express meaning to others.
10.

------------------------- (P): Selectivity/exposure filtering out of unpleasant things and focusing on or recalling things not heard.
11.

------------------------ (EB): The difficulty in understanding things not personally experienced.
12.

------------------- (E): influence both what is said and what is heard.
13.

--------------------------- (D): Adjustments people make to avoid acknowledging personal inadequacies that might reduce their self-esteem.
14.

----------------------- (IC): Communication that occurs between two individuals
15.

------------------------------- (OC): Communication that occurs among several individuals or groups.
16.

---------------------- (OBM): A management style in which a company opens its books to the employees, sharing financial data, explaining numbers, and rewarding workers for improvement.
17.

------------------ (CWS): A computerized support system that lets group members work simultaneously on a single document from a number of interconnected or network computers.
18.

------------------- (GSS): A computerized support system that allows each group member to put his or her daily schedule into a shared database so that each can identify the most suitable times to schedule meetings or to attend currently scheduled meetings.
19.

----------------------- (WAS): An email type of system that automates the flow of paperwork form person to person.