How Many Was That?
10 Questions
| Total Attempts: 31
.
Questions and Answers
- 1.How many positive experiences does it take to make up for one negative experience that a customer has.
- A.
12
- B.
3
- C.
9
- D.
22
- 2.In a typical business, 30% of their customers will voice their complaints.
- A.
True
- B.
False
- 3.McDonalds will serve enough customers every DAY to feed the entire country of France
- A.
True
- B.
False
- 4.In 2012 there were enough Leggos sold to wrap around the world how many times?
- A.
3
- B.
5
- C.
12
- D.
18
- 5.3 in 5 Americans will try a new brand for a better customer experience.
- A.
True
- B.
False
- 6.Which food related company has the most locations?
- A.
Starbucks
- B.
McDonald's
- C.
Subway
- D.
Burger King
- 7.Which of these countries has the largest population?
- A.
Indonesia
- B.
United States
- C.
Brazil
- D.
Russia
- 8.81% of companies who deliver an excellent customer experience out perform their competitors.
- A.
True
- B.
False
- 9.What is the continent with the largest land mass?
- A.
Africa
- B.
North America
- C.
Asia
- D.
South America
- 10.Who said: "Well done is better than well said"
- A.
Zig Ziglar
- B.
Ben Franklin
- C.
Ronald Reagan
- D.
John DiJulius
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