# How Many Was That?

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| By Glienemann
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Glienemann
Community Contributor
Quizzes Created: 2 | Total Attempts: 244
Questions: 10 | Attempts: 160

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• 1.

### How many positive experiences does it take to make up for one negative experience that a customer has.

• A.

12

• B.

3

• C.

9

• D.

22

A. 12
Explanation
It takes 12 positive experiences to make up for one negative experience that a customer has. This means that the impact of a negative experience is much stronger than that of a positive experience. It highlights the importance of consistently providing positive experiences to customers in order to maintain their satisfaction and loyalty.

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• 2.

### In a typical business, 30% of their customers will voice their complaints.

• A.

True

• B.

False

B. False
Explanation
A business typically hears from only 4 % of the customers that have complaints.

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• 3.

### McDonalds will serve enough customers every DAY to feed the entire country of France

• A.

True

• B.

False

A. True
Explanation
McDonald's on the average will serve 70 million customers a day.

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• 4.

### In 2012 there were enough Leggos sold to wrap around the world how many times?

• A.

3

• B.

5

• C.

12

• D.

18

D. 18
Explanation
In 2012, there were enough Legos sold to wrap around the world 18 times. This indicates that the number of Legos sold was significantly large, as it would take 18 complete wraps around the Earth to cover the distance.

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• 5.

### 3 in 5 Americans will try a new brand for a better customer experience.

• A.

True

• B.

False

A. True
Explanation
This statement suggests that a majority of Americans (3 out of 5) are open to trying a new brand if it promises a better customer experience. This indicates that customer experience is an important factor for consumers when making purchasing decisions.

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• 6.

### Which food related company has the most locations?

• A.

Starbucks

• B.

McDonald's

• C.

Subway

• D.

Burger King

C. Subway
Explanation
McDonald's has over 35,000 locations while Subway is over 40,000 locations.

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• 7.

### Which of these countries has the largest population?

• A.

Indonesia

• B.

United States

• C.

Brazil

• D.

Russia

B. United States
Explanation
U.S.-318 million
Indonesia - 253 million
Brazil - 202 million
Russia - 142 million

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• 8.

### 81% of companies who deliver an excellent customer experience out perform their competitors.

• A.

True

• B.

False

A. True
Explanation
70% of the buying experience is directly related to how the customer feels they have been treated.

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• 9.

### What is the continent with the largest land mass?

• A.

Africa

• B.

North America

• C.

Asia

• D.

South America

C. Asia
Explanation
Asia - 17 million square miles
Africa - 16 million square miles
North America - 9 million square miles
South America - 6 million square miles

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• 10.

### Who said: "Well done is better than well said"

• A.

Zig Ziglar

• B.

Ben Franklin

• C.

Ronald Reagan

• D.

John DiJulius

B. Ben Franklin
Explanation
Ben Franklin is the correct answer because he is well-known for his wise and practical sayings. This particular quote emphasizes the importance of taking action and achieving results rather than merely talking about them. It suggests that actions speak louder than words and that true success comes from tangible accomplishments rather than empty promises. Franklin's reputation as a founding father, inventor, and author further reinforces his credibility in offering such advice.

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• Current Version
• Aug 24, 2023
Quiz Edited by
ProProfs Editorial Team
• Feb 24, 2015
Quiz Created by
Glienemann

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