How Many Was That?

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| Written by Glienemann
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Glienemann
Community Contributor
Quizzes Created: 2 | Total Attempts: 210
Questions: 10 | Attempts: 157

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Customer Service Quizzes & Trivia

Questions and Answers
  • 1. 

    How many positive experiences does it take to make up for one negative experience that a customer has.

    • A. 

      12

    • B. 

      3

    • C. 

      9

    • D. 

      22

    Correct Answer
    A. 12
    Explanation
    It takes 12 positive experiences to make up for one negative experience that a customer has. This means that the impact of a negative experience is much stronger than that of a positive experience. It highlights the importance of consistently providing positive experiences to customers in order to maintain their satisfaction and loyalty.

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  • 2. 

    In a typical business, 30% of their customers will voice their complaints.

    • A. 

      True

    • B. 

      False

    Correct Answer
    B. False
    Explanation
    A business typically hears from only 4 % of the customers that have complaints.

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  • 3. 

    McDonalds will serve enough customers every DAY to feed the entire country of France

    • A. 

      True

    • B. 

      False

    Correct Answer
    A. True
    Explanation
    McDonald's on the average will serve 70 million customers a day.

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  • 4. 

    In 2012 there were enough Leggos sold to wrap around the world how many times?

    • A. 

      3

    • B. 

      5

    • C. 

      12

    • D. 

      18

    Correct Answer
    D. 18
    Explanation
    In 2012, there were enough Legos sold to wrap around the world 18 times. This indicates that the number of Legos sold was significantly large, as it would take 18 complete wraps around the Earth to cover the distance.

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  • 5. 

    3 in 5 Americans will try a new brand for a better customer experience.

    • A. 

      True

    • B. 

      False

    Correct Answer
    A. True
    Explanation
    This statement suggests that a majority of Americans (3 out of 5) are open to trying a new brand if it promises a better customer experience. This indicates that customer experience is an important factor for consumers when making purchasing decisions.

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  • 6. 

    Which food related company has the most locations?

    • A. 

      Starbucks

    • B. 

      McDonald's

    • C. 

      Subway

    • D. 

      Burger King

    Correct Answer
    C. Subway
    Explanation
    McDonald's has over 35,000 locations while Subway is over 40,000 locations.

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  • 7. 

    Which of these countries has the largest population?

    • A. 

      Indonesia

    • B. 

      United States

    • C. 

      Brazil

    • D. 

      Russia

    Correct Answer
    B. United States
    Explanation
    U.S.-318 million
    Indonesia - 253 million
    Brazil - 202 million
    Russia - 142 million

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  • 8. 

    81% of companies who deliver an excellent customer experience out perform their competitors.

    • A. 

      True

    • B. 

      False

    Correct Answer
    A. True
    Explanation
    70% of the buying experience is directly related to how the customer feels they have been treated.

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  • 9. 

    What is the continent with the largest land mass?

    • A. 

      Africa

    • B. 

      North America

    • C. 

      Asia

    • D. 

      South America

    Correct Answer
    C. Asia
    Explanation
    Asia - 17 million square miles
    Africa - 16 million square miles
    North America - 9 million square miles
    South America - 6 million square miles

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  • 10. 

    Who said: "Well done is better than well said"

    • A. 

      Zig Ziglar

    • B. 

      Ben Franklin

    • C. 

      Ronald Reagan

    • D. 

      John DiJulius

    Correct Answer
    B. Ben Franklin
    Explanation
    Ben Franklin is the correct answer because he is well-known for his wise and practical sayings. This particular quote emphasizes the importance of taking action and achieving results rather than merely talking about them. It suggests that actions speak louder than words and that true success comes from tangible accomplishments rather than empty promises. Franklin's reputation as a founding father, inventor, and author further reinforces his credibility in offering such advice.

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