How Many Was That?
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How many positive experiences does it take to make up for one negative experience that a customer has.
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12
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3
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9
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22
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Explore intriguing statistics about customer service and brand loyalty, including customer feedback, global reach of brands, and the impact of customer experience on brand switching.
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- 2.
In a typical business, 30% of their customers will voice their complaints.
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True
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False
Correct Answer
A. FalseExplanation
A business typically hears from only 4 % of the customers that have complaints.Rate this question:
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- 3.
McDonalds will serve enough customers every DAY to feed the entire country of France
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True
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False
Correct Answer
A. TrueExplanation
McDonald's on the average will serve 70 million customers a day.Rate this question:
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- 4.
In 2012 there were enough Leggos sold to wrap around the world how many times?
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3
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5
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12
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18
Correct Answer
A. 18Explanation
In 2012, there were enough Legos sold to wrap around the world 18 times. This indicates that the number of Legos sold was significantly large, as it would take 18 complete wraps around the Earth to cover the distance.Rate this question:
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- 5.
3 in 5 Americans will try a new brand for a better customer experience.
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True
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False
Correct Answer
A. TrueExplanation
This statement suggests that a majority of Americans (3 out of 5) are open to trying a new brand if it promises a better customer experience. This indicates that customer experience is an important factor for consumers when making purchasing decisions.Rate this question:
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- 6.
Which food related company has the most locations?
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Starbucks
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McDonald's
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Subway
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Burger King
Correct Answer
A. SubwayExplanation
McDonald's has over 35,000 locations while Subway is over 40,000 locations.Rate this question:
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- 7.
Which of these countries has the largest population?
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Indonesia
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United States
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Brazil
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Russia
Correct Answer
A. United StatesExplanation
U.S.-318 million
Indonesia - 253 million
Brazil - 202 million
Russia - 142 millionRate this question:
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- 8.
81% of companies who deliver an excellent customer experience out perform their competitors.
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True
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False
Correct Answer
A. TrueExplanation
70% of the buying experience is directly related to how the customer feels they have been treated.Rate this question:
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- 9.
What is the continent with the largest land mass?
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Africa
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North America
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Asia
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South America
Correct Answer
A. AsiaExplanation
Asia - 17 million square miles
Africa - 16 million square miles
North America - 9 million square miles
South America - 6 million square milesRate this question:
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- 10.
Who said: "Well done is better than well said"
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Zig Ziglar
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Ben Franklin
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Ronald Reagan
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John DiJulius
Correct Answer
A. Ben FranklinExplanation
Ben Franklin is the correct answer because he is well-known for his wise and practical sayings. This particular quote emphasizes the importance of taking action and achieving results rather than merely talking about them. It suggests that actions speak louder than words and that true success comes from tangible accomplishments rather than empty promises. Franklin's reputation as a founding father, inventor, and author further reinforces his credibility in offering such advice.Rate this question:
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Quiz Review Timeline (Updated): Aug 24, 2023 +
Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.
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Current Version
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Aug 24, 2023Quiz Edited by
ProProfs Editorial Team -
Feb 24, 2015Quiz Created by
Glienemann
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