How Many Was That?

Explanation
It takes 12 positive experiences to make up for one negative experience that a customer has. This means that the impact of a negative experience is much stronger than that of a positive experience. It highlights the importance of consistently providing positive experiences to customers in order to maintain their satisfaction and loyalty.

Explanation
A business typically hears from only 4 % of the customers that have complaints.

Explanation
McDonald's on the average will serve 70 million customers a day.

Explanation
In 2012, there were enough Legos sold to wrap around the world 18 times. This indicates that the number of Legos sold was significantly large, as it would take 18 complete wraps around the Earth to cover the distance.

Explanation
This statement suggests that a majority of Americans (3 out of 5) are open to trying a new brand if it promises a better customer experience. This indicates that customer experience is an important factor for consumers when making purchasing decisions.

Explanation
McDonald's has over 35,000 locations while Subway is over 40,000 locations.

Explanation
U.S.-318 million
Indonesia - 253 million
Brazil - 202 million
Russia - 142 million

Explanation
70% of the buying experience is directly related to how the customer feels they have been treated.

Explanation
Asia - 17 million square miles
Africa - 16 million square miles
North America - 9 million square miles
South America - 6 million square miles

Explanation
Ben Franklin is the correct answer because he is well-known for his wise and practical sayings. This particular quote emphasizes the importance of taking action and achieving results rather than merely talking about them. It suggests that actions speak louder than words and that true success comes from tangible accomplishments rather than empty promises. Franklin's reputation as a founding father, inventor, and author further reinforces his credibility in offering such advice.