Account Manger Weeks 3 & 4

1. Although an account has been labled as a 'Problem Account', you still want to continue every effort to collect the merchandise and payment from the customer.

True

False

Even if an account has been labeled as a 'Problem Account', it is still important to continue making efforts to collect the merchandise and payment from the customer. This implies that the account may have encountered some issues or difficulties, but it is still worth pursuing the collection process to ensure that the company receives the merchandise and payment owed.

Explanation

Even if an account has been labeled as a 'Problem Account', it is still important to continue making efforts to collect the merchandise and payment from the customer. This implies that the account may have encountered some issues or difficulties, but it is still worth pursuing the collection process to ensure that the company receives the merchandise and payment owed.

2. Your supervisor and the Asset Control Manager (at Home Office) can assist you with Problem Accounts.

True

False

The statement suggests that both the supervisor and the Asset Control Manager are available to assist with Problem Accounts. This implies that they have the necessary knowledge and expertise to handle such accounts effectively. Therefore, the answer is true.

Explanation

The statement suggests that both the supervisor and the Asset Control Manager are available to assist with Problem Accounts. This implies that they have the necessary knowledge and expertise to handle such accounts effectively. Therefore, the answer is true.

3. By dividing your current rental revenue into your last months ending potential you will find your:

Current Potential

Current Percent Collected

Total Revenue

Needed Revenue

The correct answer is "Current Percent Collected." By dividing your current rental revenue into your last month's ending potential, you can calculate the percentage of potential revenue that you have actually collected. This metric helps you assess the effectiveness of your rental revenue collection and identify any areas for improvement.

Explanation

The correct answer is "Current Percent Collected." By dividing your current rental revenue into your last month's ending potential, you can calculate the percentage of potential revenue that you have actually collected. This metric helps you assess the effectiveness of your rental revenue collection and identify any areas for improvement.

4. When an account is a first payment default it means it is an immediate pick up.

True

False

The statement is incorrect. When an account is a first payment default, it means that the borrower has failed to make the first payment on time. It does not indicate that the account is an immediate pick up. Therefore, the correct answer is False.

Explanation

The statement is incorrect. When an account is a first payment default, it means that the borrower has failed to make the first payment on time. It does not indicate that the account is an immediate pick up. Therefore, the correct answer is False.

5. Match the following event with possible reaction.

A customer is Unwilling but Able to pay their payment.

When the customer is Willing but Unable to pay their payment.

When the customer is Unwilling and Unable to pay their payment.

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