Check-out Service Questions And Answers

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Check-out Service Questions And Answers

While checking in and out, there are questions that the receptionist checking you in will ask. During check out, there are things that must be done. See how well have you mastered the checkout service below.


Questions and Answers
  • 1. 
    Why is it important to enforce check-out time?
    • A. 

      To decrease the hotel’s expenses

    • B. 

      To prepare for arriving guests

    • C. 

      To properly space out work at the front desk

    • D. 

      So that a system update can be initiated

  • 2. 
    Which of the following technologies can guests now use at many hotels to check out?
    • A. 

      Blackberrys

    • B. 

      Personal digital assistants

    • C. 

      MP3 players

    • D. 

      All of the above

  • 3. 
    Which of the following should be included on an express check-out form?
    • A. 

      Space for the guest to provide a forwarding address

    • B. 

      A questionnaire asking guests to evaluate the service they experienced during their stay

    • C. 

      A statement and explanation of late check-out policies, including a schedule of late check-out fees

    • D. 

      A statement that the amount applied to the guest’s credit card account may be more than the amount shown on the guest’s copy of the express check-out folio

  • 4. 
    Ms. Stephens used the express check-out service during her stay at the Marque Hotel. When she received her credit card bill, the amount charged to her account was greater than the total recorded on her express check-out folio. This was probably due to:
    • A. 

      Paid-outs.

    • B. 

      Late charges

    • C. 

      Double billing

    • D. 

      Accounting errors.

  • 5. 
    The guest is being allowed to check out later than the hotel’s standard checkout time.
    • A. 

      Self check-out terminal

    • B. 

      Late check-out fee

    • C. 

      Self check-out

    • D. 

      Late check-out

    • E. 

      Express check-out

  • 6. 
    A charge imposed by some hotels on guests who do not check out b the established check-out time.
    • A. 

      Self check-out terminal

    • B. 

      Late check-out fee

    • C. 

      Self check-out

    • D. 

      Late check-out

    • E. 

      Express check-out