Section 4.2 – Quiz: Communications - Quiz, Flashcards & Trivia

1. At check-in, Ms. Myers asks for directions to the nearest health and fitness club. To help Ms. Myers, the front desk agent would refer to the front desk’s:

Reader board

Information directory

Transaction file

Group resume book

2. Where would the following information be found: Guest compliment on room service

Transaction file

Information directory

Group resume

Reader board

3. All of the following are found in a front office information directory except:

Locations of banks and stores

Special event schedules

Contact persons for groups staying at the hotel

Simplified maps of the local area

4. Which of the following would likely be found in front desk’s group of resume book?

Billing instructions

Locations of theaters and churches

Taxi and airline company telephone numbers

None of the above

5. Where would the following information be found: Parking ticket given to a valet

Transaction file

Information directory

Group resume

Reader board

6. Where would the following information be found: Check-out time policy

Transaction file

Information directory

Group resume

Reader board

7. After checking in to the room 534 shortly after 1 P.M., Mr. Gates reported to the front desk that the data port in his room was out-of-order, which meant his laptop computer would be practically useless. At 7:00 that evening, Howard, one of the front desk agents, called Mr. Gates to inform him that the data port was fixed and to ask whether there was anything else the hotel could do to make his stay more comfortable. To learn that Mr. Gates had this problem, Howard must have reviewed the front desk’s:

Reader board

Information directory

Transaction file

Arrival list

8. Where would the following information be found: Directions to a meeting room

Transaction file

Information directory

Group resume

Reader board

9. Where would the following information be found: Recreational arrangements for tie-maker’s convention

Transaction file

Information directory

Group resume

Reader board

Section 4.2 – Quiz: Communications

1. At check-in, Ms. Myers asks for directions to the nearest health and fitness club. To help Ms. Myers, the front desk agent would refer to the front desk’s:

2.

What first name or nickname would you like us to use?

2. Where would the following information be found: Guest compliment on room service

3. All of the following are found in a front office information directory except:

4. Which of the following would likely be found in front desk’s group of resume book?

5. Where would the following information be found: Parking ticket given to a valet

6. Where would the following information be found: Check-out time policy

8. Where would the following information be found: Directions to a meeting room

9. Where would the following information be found: Recreational arrangements for tie-maker’s convention