Hotel: Customer Service Strategies! Trivia Questions Test

8 Questions

Settings
Please wait...
Hotel: Customer Service Strategies! Trivia Questions Test

There are different customer service strategies that one can use in the hotel industry so as to ensure your guests have maximum satisfaction and are comfortable during their stay with you. Do you have a good understanding when it comes to using them and how to use them? Take it up and get to see well you will do. All the best!


Questions and Answers
  • 1. 
    If a restaurant offers the same amount of capacity no matter how high the demand, it is following a __________ strategy.
    • A. 

      Horizontal-market

    • B. 

      Chased-capacity

    • C. 

      Static-market

    • D. 

      Level-capacity

  • 2. 
    When a lounge has a “happy hour” weekdays from 5:00 P.M. to 7:00 P.M., it is attempting to:
    • A. 

      Follow a chased-demand strategy.

    • B. 

      Manage demand.

    • C. 

      Follow a full-market strategy.

    • D. 

      Manage supply.

  • 3. 
    Hotels and restaurants are “capacity-constrained” businesses. This means that:
    • A. 

      They must manage both supply (production capacity) and demand.

    • B. 

      Their ability to grow is restricted because of their customers’ role in production.

    • C. 

      The number of customers they can serve is limited or “constrained” by such variables as the amount of staff, equipment, and seats or rooms they have.

    • D. 

      A and c.

  • 4. 
    When a cruise line sends out direct mail that advertises special low rates for offseason bookings, it is attempting to:
    • A. 

      Follow a chased-demand strategy.

    • B. 

      Manage demand.

    • C. 

      Follow a full-market strategy.

    • D. 

      Manage supply.

  • 5. 
    Businesses that encourage customers to wait for an available service are managing supply.
    • A. 

      True

    • B. 

      False

  • 6. 
    Level-capacity strategy is a strategy in which the same amount of capacity is offered, no matter how high the consumer demand.
    • A. 

      True

    • B. 

      False

  • 7. 
    Businesses that cannot inventory or store their products or services for future use are usually capacity-constrained businesses.
    • A. 

      True

    • B. 

      False

  • 8. 
    The most common method used to influence demand is payroll control.
    • A. 

      True

    • B. 

      False