There are different customer service strategies that one can use in the hotel industry so as to ensure your guests have maximum satisfaction and are comfortable during their stay with you. Do you have a good understanding when it comes to using them and how to use them? Take it up and get to see well you will do. All the best!
True
False
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Horizontal-market
Chased-capacity
Static-market
Level-capacity
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True
False
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Follow a chased-demand strategy.
Manage demand.
Follow a full-market strategy.
Manage supply.
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They must manage both supply (production capacity) and demand.
Their ability to grow is restricted because of their customers’ role in production.
The number of customers they can serve is limited or “constrained” by such variables as the amount of staff, equipment, and seats or rooms they have.
A and c.
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True
False
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Follow a chased-demand strategy.
Manage demand.
Follow a full-market strategy.
Manage supply.
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