Knowledge Test : Trivia Quiz On Customer Service!

12 Questions

Settings
Please wait...
Knowledge Test : Trivia Quiz On Customer Service!

.


Questions and Answers
  • 1. 
    • A. 

      Immediately after the order is palced

    • B. 

      The next business day after the order is placed

    • C. 

      When the item ships

    • D. 

      Once the customer receives the item

  • 2. 
    • A. 

      Immediately after the order is palced

    • B. 

      The next business day after the order is placed

    • C. 

      When the item ships

    • D. 

      Once the customer receives the item

  • 3. 
    If a customer receives an email promotion, can they place the order over the phone and still get the promotion offered?  Select all that apply.
    • A. 

      Yes, if the customer is having difficulty, we will honor the promotion by phone

    • B. 

      The system will not allow us to honor the promotional price

    • C. 

      Yes, if the customer insists, we can offer a one time courtesy

    • D. 

      We will only honor if the customer has placed multiple orders with us in the past

  • 4. 
    • A. 

      Geno Kits

    • B. 

      Digital Products

    • C. 

      Shoes

    • D. 

      Magazine Subscriptions

    • E. 

      Jewelry

  • 5. 
    What source / key code is used if a customer is having difficulties ordering online and asks you to place the order instead?
    • A. 

      DEFCAT

    • B. 

      WEB063

    • C. 

      DEFEMAIL

    • D. 

      4F0EMP

  • 6. 
    What source / key code is used if a customer advises you that they don’t have a catalog, they saw a catalog at their friend’s house, doctor’s office, etc. and wrote down the item number?
    • A. 

      Default Catalog Key Code

    • B. 

      WEB063

    • C. 

      DEFEMAIL

    • D. 

      CATMAIL

  • 7. 
    What source / key code is used if a customer received an e-mail promotion but is having issues ordering online and you offer to place the order for him/her?
    • A. 

      DEFCAT or Current Default Code

    • B. 

      WEB063

    • C. 

      DEFEMAIL

    • D. 

      4F0EMP

  • 8. 
    We do not need to read the GENO Kit terms and conditions to the customer if we notice that this is not the first time the customer has placed an order for a GENO Kit.
    • A. 

      True

    • B. 

      False

  • 9. 
    We do not need to advise the customer that an item they are ordering is on backorder unless the customer specifically asks.
    • A. 

      True

    • B. 

      False

  • 10. 
    • A. 

      Uncheck the box that states show price on the order header

    • B. 

      Place a check mark in the "gift" box on the order header

    • C. 

      Delete the price on the order header screen

  • 11. 
    How do you override standard freight charges?
    • A. 

      Uncheck the "calc freight" box on the order header

    • B. 

      Check the "waive ship" box on the order header

    • C. 

      Delete the shipping amount in the "Freight Cost" box on order header

    • D. 

      Subtract the freight charge and override the total price

  • 12. 
    We are unable to ship to APO or FPO addresses.
    • A. 

      True

    • B. 

      False