Becoming A Kb Editor

15 Questions

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Grammar Quizzes & Trivia

Passing this thread will qualify you to become a Knowledge Base editor. It'll take a bit longer to go through the system than applying the badge, so don't be surprised if there is a delay between getting your badge and getting the ability to edit the KB.


Questions and Answers
  • 1. 
    Why is it super important to add thorough revision notes when you make an edit to the KB? Tick all that apply.
    • A. 

      So that the publishers know what changes you made before they publish it.

    • B. 

      So that anyone checking the revision history for whatever reason knows what happened.

    • C. 

      So that we know you're serious about your change.

    • D. 

      For science.

  • 2. 
    Choose the correct option. Adding thorough revision notes is ________ important.
    • A. 

      Super

    • B. 

      SUPER

    • C. 

      Quite

    • D. 

      Not very

  • 3. 
    Which of these are suitable revision notes? Tick all that apply.
    • A. 

      "tweaked a typo change".

    • B. 

      "Fixed a typo: niternet changed to internet".

    • C. 

      [none].

    • D. 

      Added new paragraph directly below "Internet settings" header.

  • 4. 
    If there's a typo, or grammar mistake, when should you edit the KB?
    • A. 

      Straight away if you know it doesn't require discussing.

    • B. 

      You shouldn't, this needs discussing.

    • C. 

      You will need to consult the Knowledge Base Police.

    • D. 

      This is OK to be left how it is.

  • 5. 
    What is a minor edit to a KB article? Tick all that apply.
    • A. 

      Typo and grammar correction, broken links, and the correction of obvious errors.

    • B. 

      A straightforward change that does not require any discussion.

    • C. 

      A change which will need minor discussion before editing.

    • D. 

      Only when you see a broken link in an article.

  • 6. 
    When creating a whole new article, why is it vital to discuss with others first? Tick all that apply.
    • A. 

      The edit may be inaccurate, or may not need changing at all.

    • B. 

      To see if anyone else is on it first and give and accept feedback from other members on it.

    • C. 

      It boosts the stats in the Contribute section, which is always good right?

    • D. 

      To brag about the edit you're making, so that everyone knows how great you are.

  • 7. 
    What are the most important steps when editing something major on KB?
    • A. 

      Identify which Knowledge Gardener is leading the change.

    • B. 

      Confirm that the suggestion will be included, and to insert it in the List of pending changes.

    • C. 

      All suggestions should be approved or rejected within 7 days.

  • 8. 
    What is the Knowledge Base not used for?
    • A. 

      Historical reference, opinion, advertisement, etc.

    • B. 

      Giffgaff specific things that are current.

    • C. 

      Members who are looking for information whether it's for themselves or to become an Approved Helper.

  • 9. 
    What information will you find in the Knowledge Base? Tick all that apply.
    • A. 

      New up to date information.

    • B. 

      Important information that all giffgaffers will need to know.

    • C. 

      Up to date descriptions of the giffgaff service.

    • D. 

      Giffgaff products and services.

    • E. 

      Factual and neutral information.

    • F. 

      Historical information.

    • G. 

      Information on other giffgaffers.

    • H. 

      A wiki for all giffgaff related items.

  • 10. 
    What is it that you can use the knowledge base for?
    • A. 

      It is for getting as much information regarding everything giffgaff, that's up to date and factual.

    • B. 

      It is used for advertising your affiliate link.

    • C. 

      It is much like a museum where you can learn about the history of giffgaff.

    • D. 

      It is used to get information about other members for members that ask on the community.

  • 11. 
    What should you remember to do when adding new information to the KB?
    • A. 

      AROUSE it before saving it

    • B. 

      SWEETPOTATO

    • C. 

      Ensuring you have enough kudos in order to make the change.

    • D. 

      Information has quirky images and font styles.

    • E. 

      Delete the previous article and start from scratch.

  • 12. 
    When adding new information to the KB what should you make sure to do with your facts?
    • A. 

      Check them!

    • B. 

      Make up new ones, for the hell of it.

    • C. 

      Decorate them.

    • D. 

      Embellish them

  • 13. 
    It is ok to send a KB article to publishers without fact checking first.
    • A. 

      True

    • B. 

      False

  • 14. 
    Is it OK to have multiple tags on the same KB article? 
    • A. 

      Absolutely, in fact more tags the merrier.

    • B. 

      No, we don't want to clog up the KB articles with multiple tags.

    • C. 

      It depends on what the subject is, depending on how many tags you can have for it.

  • 15. 
    Why is it important to add all kinds of tags to KB articles?
    • A. 

      This ensure that whatever a member is searching, they will find the relevant KB article.

    • B. 

      This is because we like to have pages and pages of tags, no matter what they are, linked to KB articles.

    • C. 

      We are addicted to adding tags to anything and everything.

    • D. 

      Tags look cool and organised.

  • 16. 
    What is an editor's role?
    • A. 

      Edit current KB articles so information is up to date and grammatically correct.

    • B. 

      To write stories and scenarios for the KB.

    • C. 

      Makes sure the KB is fun and quirky, with emoticons that makes it easier for other members.

    • D. 

      Editors read facts found on Google and then writes them up for the Knowledge Base.

  • 17. 
    What is a publisher's role?
    • A. 

      A publisher's role is to be the bee's knees and be 100% positive information is correct before publishing an article.

    • B. 

      A publisher is able to publish all changes to official giffgaff pages such as our 4G page.

    • C. 

      A publisher creates content for KB as well as threads in top tips and ensures that information is correct.

    • D. 

      A publisher is a single member of staff who approves all edits and changes to Knowledge Base articles.

  • 18. 
    The community team has a basic support role for members regarding KB. What do they support?
    • A. 

      Answer any questions that can't be answered by other members.

    • B. 

      Provide new information as it comes in.

    • C. 

      Resolve disputes between members.

    • D. 

      All that has been mentioned.

  • 19. 
    Cross-referencing KB articles is important and useful, but why?
    • A. 

      It gives members the ability to keep gaining knowledge when you cross reference KB articles together.

    • B. 

      Links make the page look pretty.

    • C. 

      It's so we know how many times a link has been clicked, so we know what members are mostly unsure about.

    • D. 

      This is for our own benefit which may or may not involve a secret KB club.

  • 20. 
    The "A Knowledge Base Run By You" thread is there to ______
    • A. 

      Inform you of all the editors and publishers and any updates that are happening within the KB

    • B. 

      Let you know what is happening in the world of Approved Helpers

    • C. 

      Tell you if there are any errors that can be found within the KB

    • D. 

      To look pretty and organised with what is happening in the KB

  • 21. 
    Within the "Knowledge Base Run By You" thread, you can find out how to become a publisher and editor. True or False?
    • A. 

      True

    • B. 

      False

  • 22. 
    Our unhappy friend Technology-Impaired Velma is still struggling with issues. It is important that everything written in the Knowledge Base is _________
    • A. 

      Easily understood for everyone who reads it, including English-As-A-Second-Language Eva and Velma.

    • B. 

      Written in paragraphs of facts without bulletpoints as it is then easier to read.

    • C. 

      Full of short fun facts, it doesn't matter if it's in text speech either.

    • D. 

      Written in a way that only people who know technology will understand.

  • 23. 
    Our KB is viewed by new and older members. Is it OK to use terms such as 'porting' and 'PUK' in the KB?
    • A. 

      Absolutely not. Our KB needs to be accessible and understood by everyone. Including people who don't 'get' technology.

    • B. 

      Sure, as long as also it explains what that term means.

    • C. 

      Yep, its perfectly fine.

    • D. 

      Starfish.

  • 24. 
    In the KB we use anchor links. What are they used for?
    • A. 

      If an article has lots of information it breaks the page into sections, making it easier to navigate.

    • B. 

      They can be used to link multiple pages together.

    • C. 

      They are used as a base for all links within the KB

    • D. 

      They are used every time there's a bulletpoint in an article

  • 25. 
    What is an anchor link?
    • A. 

      A link that reloads the page and takes the clicker to specific place on the page.

    • B. 

      A link that takes the clicker through to a place on the page they are currently on without reloading the page.

    • C. 

      A link that looks like an anchor. Ahoy.

    • D. 

      A link in the chain that holds an anchor onto the ship it's part of.

  • 26. 
    When using an image in an article what key factors must you consider? Tick all that apply.
    • A. 

      The image isn't too large or small.

    • B. 

      The image is clearly explained in text within the article.

    • C. 

      The title of the image clearly explains what is contained in the image

    • D. 

      There's an image of a cat somewhere within the article.

    • E. 

      You're not allowed to use images in an article.

  • 27. 
    When putting an image in an article, what do we need to consider for visually impaired readers? Tick all that apply.
    • A. 

      That the title text (part of the image HTML) clearly explains what the image is.

    • B. 

      That any information conveyed by the image is also clearly in the text of the article.

    • C. 

      Don't use images.

    • D. 

      Images are easier to see, so use them instead.

  • 28. 
    Is it better to have more articles with less information in each or fewer articles with more information in?
    • A. 

      More articles.

    • B. 

      Fewer articles.

  • 29. 
    Why is it important to make sure that we don't create loads of unnecessary articles? Tick all that apply.
    • A. 

      It makes it easier to find the relevant article for members.

    • B. 

      To make it easier to keep the KB up to date.

    • C. 

      Because we have more important things to do, like making fruitcakes.

    • D. 

      Because... reasons.

  • 30. 
    Can a publisher publish any article in the KB?
    • A. 

      Yep.

    • B. 

      Nope.

    • C. 

      Maybe?

    • D. 

      Catfood.

  • 31. 
    Can members edit restricted KB articles?
    • A. 

      Yes.

    • B. 

      Nope.

    • C. 

      Sometimes?

    • D. 

      Dolphins!