Becoming A Kb Editor

Being a fact checker is very important. Their role is to make sure all the facts within the KB are accurate and be quick to notice any mistakes.

It's important to check your own work as well. The publishers are there to double check, so editors need to check their own work too.

The search tool will only pick up phrases that are in the article. Tagging is a good way to add similar, relevant or related phrases and terms to the article so that they're picked up by searches.

Cross referencing is adding links to other articles from the article that you are writing. This is super important because it gives other members a never ending ability to gain as much knowledge as possible.

Our Knowledge Base is viewed by thousands of people which is why it's vital that it is written for everyone whether English isn't their first language or if they don't understand how technology works.

These are minor changes. If you see a spelling mistake, or a sentence which is grammatically incorrect, it's OK to edit the post, and then wait for the publishers to approve the change.

An editor's role is to make sure the KB is up to date and all the information is correct. Although an editor cannot publish, they are still able to edit an article to be published.

The Knowledge Base is used to get as much info as you can regarding giffgaff related issues, for example SIM activation, goodybags and topping up, etc.

It is only for giffgaff specific things that are current. It's not for historical reference, opinion, advertisement, etc.

This is true, the thread is there to explain how you can become an editor and a publisher by becoming approved helpers and taking these quizzes. Here is a link to it

It's important that all articles are written in a way for everyone to understand, so having terminology in there is essential, we still need an explanation, or a link to another page for what 'porting' actually is. Also, they prefer the term "Sea Star".

If you're searching the KB for a specific article it's easier to find that article if there are fewer articles to look through. This doesn't mean that starting a new article is a no no, but just make sure that it won't fit in anywhere else first.

Anchor links are a great way to break up the page. You can add them with simple HTML codes, which is included in the template article. An anchor link is like a hyper link but it takes you to a spot on the page you currently are on, instead of a new page.

The thread is there to inform the members of all the editors and publishers and any updates that are happening within the KB. Here's a link to it.

In order to make it easier for members to find the article that helps them it is better to have fewer articles, so that the relevant one is more likely to turn up in their searches. It also makes it easier to keep on top of what needs updating.

Revision notes save the publishers from having to check the whole article word for word looking for the changes you made. Make sure that you make a detailed note of every change you make in the revision notes box at the bottom.

The better your notes the more likely it is your change will be published.

Ok, it is also part of a chain, but you get the idea. We use anchor links in the KB to make it easier to jump to the part of the article that is relevant to the reader.

The publishers don't want to have to trawl through the article word by word to identify the change, so make sure you make a note of every change in the revision notes box just above the "save draft" button, no matter how small.

If you haven't already then check the KB reference article. AROUSE is a mnemonic to help you remember what to check - Here is a link

A major change can be a whole new article, or updating old information and does need discussion in the KB thread. This is why you should check to see if anyone else is on it first and give and accept feedback from other members on it.

To help readers that have visual impairment it is very important to make sure that everything is contained in the text, the picture is just supplementary. Screen reading software can pick this up, including the title of the image.

Visually impaired readers tend to use screen readers which pick up text and convert it to sound, including image titles. This means that it's important to make sure that everything is included in text.

It's actually very important to add all sorts of tags to the KB, as long as it's relevant to the article. This is necessary to make sure it shows up in relevant searches as often as possible

The community team can answer any questions that other members can't answer, provide new information as it comes in, resolve disputes between members, and anything else that they want to ask.

These minor edits are identified as a change that is straightforward enough and does not require any discussion. Typical minor edits include typo and grammar correction, broken links, and the correction of obvious errors.

Nope, not all of them. There are a few that have been restricted to giffgaff staffers. These articles are generally about giffgaff policies that for legal reasons we need to keep control over. They also include things like Approved Helper articles and the KB editors reference guide. Anyone can make a draft edit though, but it will take a bit longer to be approved for publishing.

A publishers role is to be a 100% know it all and be positive that the information is correct before publishing an article.

Revision notes are SUPER important. Make sure you give all the info that will help the publisher work out exactly what it is you have changed. If they can't see what you've done then they can't publish it.

Yes they can, any editor or publisher can make edit drafts, but it requires a giffgaff staffer to actually publish it. This is because they generally contain legal policies that we need to keep control of.

Major edits are defined as the changes which need to be discussed with the Community, or require a specific verification, this is why it is important lots of steps are in place to ensure absolute accuracy.

You will find everything you need to know about our products and services, making sure that's up to date, important, and neutral.