SBTV: Customer Service! Trivia Quiz

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| By HomeHardware

HomeHardware

Community Contributor

Quizzes Created: 17 | Total Attempts: 10,770

Questions: 10 | Attempts: 865 | Updated: Mar 21, 2023

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SBTV: Customer Service! Trivia Quiz - Quiz

SBTV: A quiz on customer service! If you have a very efficient customer care department, the chances of having returns and new customers are very high as compared to businesses that do not invest so much into customer service. Take up this interesting quiz and get to see just how much you know about the customer service role within the firm.

Questions and Answers

1.

The second step in the Home ADDS Value process, Determine Needs, involves asking questions to help narrow down what product will best suit your customer and their project.
- A.
  
  True
- B.
  
  False
Correct Answer
A. True

Explanation
True.

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2.

Never use an open-ended question when determining your customer’s needs in the Home ADDS Value process.
- A.
  
  True
- B.
  
  False
Correct Answer
B. False

Explanation
False. Use open-ended questions to gain valuable information about what solution will be right for your customer.

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3.

In the Home ADDS Value process, the Deliver Solutions step is an opportunity for you to:
- A.
  
  Share your knowledge and expert advice.
- B.
  
  Summarize information your customer has provided to you.
- C.
  
  Recommend a product or a choice of products to your customer.
- D.
  
  All of the above
Correct Answer
D. All of the above

Explanation
All of the above. In the Home ADDS Value process, the Deliver Solutions step is an opportunity for you to share your knowledge and expert advice, summarize information your customer has provided to you, and recommend a product or a choice of products to your customer.

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4.

If your customer arrives home without a key component needed to utilize their main purchase fully, what step have you missed in the Home ADDS Value approach to selling?
- A.
  
  Acknowledge Customer
- B.
  
  Determine Needs
- C.
  
  Deliver Solutions
- D.
  
  Suggest Associated Items
Correct Answer
D. Suggest Associated Items

Explanation
Suggest Associated Items. If your customer arrives home without a key component needed to utilize their main purchase fully, you have missed the Suggest Associated Items step in the Home ADDS Value approach to selling.

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5.

During the Deliver Solutions step, you should only recommend one product to your customer.
- A.
  
  True
- B.
  
  False
Correct Answer
B. False

Explanation
False. During the Deliver Solutions step, you can recommend one product or a choice of products.

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6.

Home offers two types of merchandising theories called promotional and general.
- A.
  
  True
- B.
  
  False
Correct Answer
A. True

Explanation
True.

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7.

Power aisles are designed to:
- A.
  
  Display bulk items.
- B.
  
  Showcase dump bins.
- C.
  
  Highlight feature ends.
- D.
  
  All of the above
Correct Answer
D. All of the above

Explanation
All of the above. Power aisles are designed to display bulk items, showcase dump bins, and highlight feature ends.

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8.

Feature ends draw customers off the power aisle and into a department.
- A.
  
  True
- B.
  
  False
Correct Answer
A. True

Explanation
True.

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9.

Dump bins are used for long-term promotions.
- A.
  
  True
- B.
  
  False
Correct Answer
B. False

Explanation
False. Dump bins are used for short-lived promotions.

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10.

According to the Mueller Foundation Merchandising Study, increased sales are directly related to price.
- A.
  
  True
- B.
  
  False
Correct Answer
B. False

Explanation
False. According to the Mueller Foundation Merchandising Study, increased sales are directly related to display types.

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Current Version
Mar 21, 2023

Quiz Edited by
ProProfs Editorial Team
Feb 07, 2014

Quiz Created by
HomeHardware

SBTV: Customer Service! Trivia Quiz

The second step in the Home ADDS Value process, Determine Needs, involves asking questions to help narrow down what product will best suit your customer and their project.

Never use an open-ended question when determining your customer’s needs in the Home ADDS Value process.

In the Home ADDS Value process, the Deliver Solutions step is an opportunity for you to:

If your customer arrives home without a key component needed to utilize their main purchase fully, what step have you missed in the Home ADDS Value approach to selling?

During the Deliver Solutions step, you should only recommend one product to your customer.

Home offers two types of merchandising theories called promotional and general.

Power aisles are designed to:

Feature ends draw customers off the power aisle and into a department.

Dump bins are used for long-term promotions.

According to the Mueller Foundation Merchandising Study, increased sales are directly related to price.