Aio Process And Navigation

10 Questions

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Navigation Quizzes & Trivia

Questions and Answers
  • 1. 
    How many claims per calendar year is the customer allowed to file if their device is enrolled to Insurance?
    • A. 

      3 claims

    • B. 

      2 claims

    • C. 

      2.5 claims

    • D. 

      1 claim

  • 2. 
    Where will you find in CRM the date when the customer sign up with AIO?
    • A. 

      Customer Information

    • B. 

      Usage Summary

    • C. 

      Subscriptions

    • D. 

      Non of the above

  • 3. 
    Will the customer be charged of $5 if he/she wants to change her/his rate plan?
    • A. 

      Yes

    • B. 

      No

  • 4. 
    What is  the information we need to ask from the customer if he/she is not able to authenticate the account the 4 digit security PIN or Security question? Please check all that apply.
    • A. 

      Device IMEI (unless lost or stolen)

    • B. 

      Last payment date, payment amount, and Aio Pay Date

    • C. 

      Name on the account

    • D. 

      Address on the account

  • 5. 
    Are we allowed to create a case on a possible fraud call?
    • A. 

      Yes

    • B. 

      No

  • 6. 
    When will the customer be charged for the late fee?
    • A. 

      Applies to both Aio-purchased devices and devices that you bring to Aio (BYOD).

    • B. 

      Applies if payment is between 30 and 59 days past your Aio Pay Date.

    • C. 

      Applies if paying between 6 and 29 days past your Aio Pay Date.

    • D. 

      None of the above

  • 7. 
    What type of fee will the customer needs to take care  if payment is between 30 and 59 days past her/his Aio Pay Date.
    • A. 

      Reactivation

    • B. 

      Restocking

    • C. 

      Late payment

    • D. 

      All of the above

  • 8. 
    What field in ASAP will you need to click for you to be able to get the breakdown of data usage summary?
    • A. 

      Case Management

    • B. 

      Update Subscriber Details

    • C. 

      Account Inquiries

    • D. 

      Update Account Details

  • 9. 
    How much does the customer need to pay if he/she wants to change the CTN? 
    • A. 

      $15

    • B. 

      $25

    • C. 

      $10

    • D. 

      $5

  • 10. 
    What field in ASAP you need to click if you want to check on device history?
    • A. 

      Account details

    • B. 

      Account Inquiry

    • C. 

      Account Overview

    • D. 

      Update Account Details