Aio Process And Navigation
10 Questions
| Total Attempts: 43
Questions and Answers
- 1.How many claims per calendar year is the customer allowed to file if their device is enrolled to Insurance?
- A.
3 claims
- B.
2 claims
- C.
2.5 claims
- D.
1 claim
- 2.Where will you find in CRM the date when the customer sign up with AIO?
- A.
Customer Information
- B.
Usage Summary
- C.
Subscriptions
- D.
Non of the above
- 3.Will the customer be charged of $5 if he/she wants to change her/his rate plan?
- A.
Yes
- B.
No
- 4.What is the information we need to ask from the customer if he/she is not able to authenticate the account the 4 digit security PIN or Security question? Please check all that apply.
- A.
Device IMEI (unless lost or stolen)
- B.
Last payment date, payment amount, and Aio Pay Date
- C.
Name on the account
- D.
Address on the account
- 5.Are we allowed to create a case on a possible fraud call?
- A.
Yes
- B.
No
- 6.When will the customer be charged for the late fee?
- A.
Applies to both Aio-purchased devices and devices that you bring to Aio (BYOD).
- B.
Applies if payment is between 30 and 59 days past your Aio Pay Date.
- C.
Applies if paying between 6 and 29 days past your Aio Pay Date.
- D.
None of the above
- 7.What type of fee will the customer needs to take care if payment is between 30 and 59 days past her/his Aio Pay Date.
- A.
Reactivation
- B.
Restocking
- C.
Late payment
- D.
All of the above
- 8.What field in ASAP will you need to click for you to be able to get the breakdown of data usage summary?
- A.
Case Management
- B.
Update Subscriber Details
- C.
Account Inquiries
- D.
Update Account Details
- 9.How much does the customer need to pay if he/she wants to change the CTN?
- A.
$15
- B.
$25
- C.
$10
- D.
$5
- 10.What field in ASAP you need to click if you want to check on device history?
- A.
Account details
- B.
Account Inquiry
- C.
Account Overview
- D.
Update Account Details
Questions: 20 | Attempts: 9355 | Last updated: Nov 20, 2020
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