Aio Process And Navigation

10 Questions | By Peejhay | Updated: Dec 8, 2022 | Attempts: 194

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Questions and Answers

1.

How many claims per calendar year is the customer allowed to file if their device is enrolled to Insurance?
- A.
  
  3 claims
- B.
  
  2 claims
- C.
  
  2.5 claims
- D.
  
  1 claim
2.

Where will you find in CRM the date when the customer sign up with AIO?
- A.
  
  Customer Information
- B.
  
  Usage Summary
- C.
  
  Subscriptions
- D.
  
  Non of the above
3.

Will the customer be charged of $5 if he/she wants to change her/his rate plan?
- A.
  
  Yes
- B.
  
  No
4.

What is the information we need to ask from the customer if he/she is not able to authenticate the account the 4 digit security PIN or Security question? Please check all that apply.
- A.
  
  Device IMEI (unless lost or stolen)
- B.
  
  Last payment date, payment amount, and Aio Pay Date
- C.
  
  Name on the account
- D.
  
  Address on the account
5.

Are we allowed to create a case on a possible fraud call?
- A.
  
  Yes
- B.
  
  No
6.

When will the customer be charged for the late fee?
- A.
  
  Applies to both Aio-purchased devices and devices that you bring to Aio (BYOD).
- B.
  
  Applies if payment is between 30 and 59 days past your Aio Pay Date.
- C.
  
  Applies if paying between 6 and 29 days past your Aio Pay Date.
- D.
  
  None of the above
7.

What type of fee will the customer needs to take care if payment is between 30 and 59 days past her/his Aio Pay Date.
- A.
  
  Reactivation
- B.
  
  Restocking
- C.
  
  Late payment
- D.
  
  All of the above
8.

What field in ASAP will you need to click for you to be able to get the breakdown of data usage summary?
- A.
  
  Case Management
- B.
  
  Update Subscriber Details
- C.
  
  Account Inquiries
- D.
  
  Update Account Details
9.

How much does the customer need to pay if he/she wants to change the CTN?
- A.
  
  $15
- B.
  
  $25
- C.
  
  $10
- D.
  
  $5
10.

What field in ASAP you need to click if you want to check on device history?
- A.
  
  Account details
- B.
  
  Account Inquiry
- C.
  
  Account Overview
- D.
  
  Update Account Details