Aio Process And Navigation

1. How much does the customer need to pay if he/she wants to change the CTN?

$15

$25

$10

$5

The customer needs to pay $15 if he/she wants to change the CTN.

Explanation

The customer needs to pay $15 if he/she wants to change the CTN.

2. Will the customer be charged of $5 if he/she wants to change her/his rate plan?

Yes

No

The customer will not be charged $5 if they want to change their rate plan.

Explanation

The customer will not be charged $5 if they want to change their rate plan.

3. How many claims per calendar year is the customer allowed to file if their device is enrolled to Insurance?

3 claims

2 claims

2.5 claims

1 claim

The customer is allowed to file a maximum of 2 claims per calendar year if their device is enrolled in insurance. This means that they can make two separate claims for any damages or issues with their device within a year.

Explanation

The customer is allowed to file a maximum of 2 claims per calendar year if their device is enrolled in insurance. This means that they can make two separate claims for any damages or issues with their device within a year.

4. What type of fee will the customer needs to take care if payment is between 30 and 59 days past her/his Aio Pay Date.

Reactivation

Restocking

Late payment

All of the above

If the payment is between 30 and 59 days past the customer's Aio Pay Date, the customer will need to take care of a reactivation fee. This fee is typically charged to customers who have missed their payment deadline and need to reactivate their account or services.

Explanation

If the payment is between 30 and 59 days past the customer's Aio Pay Date, the customer will need to take care of a reactivation fee. This fee is typically charged to customers who have missed their payment deadline and need to reactivate their account or services.

5. Are we allowed to create a case on a possible fraud call?

Yes

No

The answer is "No" because creating a case on a possible fraud call is not allowed.

Explanation

The answer is "No" because creating a case on a possible fraud call is not allowed.

6. Where will you find in CRM the date when the customer sign up with AIO?

Customer Information

Usage Summary

Subscriptions

Non of the above

In CRM, the date when the customer signed up with AIO can be found in the "Subscriptions" section. This section contains information related to the customer's subscriptions, including the date of sign-up. The other options, "Customer Information" and "Usage Summary," may contain different types of information about the customer, but not specifically the sign-up date. Therefore, the correct answer is "Subscriptions."

Explanation

In CRM, the date when the customer signed up with AIO can be found in the "Subscriptions" section. This section contains information related to the customer's subscriptions, including the date of sign-up. The other options, "Customer Information" and "Usage Summary," may contain different types of information about the customer, but not specifically the sign-up date. Therefore, the correct answer is "Subscriptions."

7. What field in ASAP will you need to click for you to be able to get the breakdown of data usage summary?

Case Management

Update Subscriber Details

Account Inquiries

Update Account Details

To get the breakdown of data usage summary, you will need to click on "Account Inquiries" in ASAP. This field will provide you with the necessary information and details regarding data usage.

Explanation

To get the breakdown of data usage summary, you will need to click on "Account Inquiries" in ASAP. This field will provide you with the necessary information and details regarding data usage.

8. When will the customer be charged for the late fee?

Applies to both Aio-purchased devices and devices that you bring to Aio (BYOD).

Applies if payment is between 30 and 59 days past your Aio Pay Date.

Applies if paying between 6 and 29 days past your Aio Pay Date.

None of the above

The customer will be charged for the late fee if they make the payment between 6 and 29 days past their Aio Pay Date. This means that if the payment is not made within this timeframe, the customer will incur a late fee.

Explanation

The customer will be charged for the late fee if they make the payment between 6 and 29 days past their Aio Pay Date. This means that if the payment is not made within this timeframe, the customer will incur a late fee.

9. What field in ASAP you need to click if you want to check on device history?

Account details

Account Inquiry

Account Overview

Update Account Details

To check on device history in ASAP, you need to click on "Account Overview". This option provides a comprehensive view of the account, including the device history. It allows you to track the devices associated with the account and their usage details, such as activation dates, upgrades, and any changes made to the devices. By selecting "Account Overview", you can easily access and review the device history within ASAP.

Explanation

To check on device history in ASAP, you need to click on "Account Overview". This option provides a comprehensive view of the account, including the device history. It allows you to track the devices associated with the account and their usage details, such as activation dates, upgrades, and any changes made to the devices. By selecting "Account Overview", you can easily access and review the device history within ASAP.

10. What is the information we need to ask from the customer if he/she is not able to authenticate the account the 4 digit security PIN or Security question? Please check all that apply.

Device IMEI (unless lost or stolen)

Last payment date, payment amount, and Aio Pay Date

Name on the account

Address on the account

The information we need to ask from the customer if he/she is not able to authenticate the account using the 4 digit security PIN or Security question includes the Device IMEI (unless lost or stolen) and the Last payment date, payment amount, and Aio Pay Date. These pieces of information can help verify the customer's identity and ensure that they are the account owner. The Name on the account and Address on the account may also be relevant for authentication purposes, but they are not explicitly mentioned as necessary in this scenario.

Explanation

The information we need to ask from the customer if he/she is not able to authenticate the account using the 4 digit security PIN or Security question includes the Device IMEI (unless lost or stolen) and the Last payment date, payment amount, and Aio Pay Date. These pieces of information can help verify the customer's identity and ensure that they are the account owner. The Name on the account and Address on the account may also be relevant for authentication purposes, but they are not explicitly mentioned as necessary in this scenario.

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