OIT Trivia Quiz On General Emergency Procedures!

25 Questions | Total Attempts: 64

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OIT Trivia Quiz On General Emergency Procedures!

This is an OIT Trivia quiz on general emergency procedures that every emergency personnel should have a good understanding of. It tests your understanding of the rules too that ensure the safety of the patient and your fellow o workers. Do give it a try and get to refresh your memory on what is expected of you. All the best!


Questions and Answers
  • 1. 
    What do I do if I’m leaving for the summer for my timesheet?
    • A. 

      Submit a timesheet for 0 hours each week you’ll be gone.

    • B. 

      Do not submit any timesheets, the scheduler will submit them for you.

    • C. 

      Fill out a timesheet from home each week for 0 hours.

    • D. 

      Fill out a timesheet each week for 1 hour. You can not fill out a 0 hour timesheet.

  • 2. 
    SAs are paid:
    • A. 

      Monthly

    • B. 

      Bi-weekly on Tuesdays

    • C. 

      Twice a month on Tuesdays

    • D. 

      Weekly on Tuesdays

  • 3. 
    T-storage is:
    • A. 

      Available only to faculty and staff from anywhere. Students can access it in the computer labs.

    • B. 

      Available only to students.

    • C. 

      Available to students, staff, faculty, and departments from anywhere.

    • D. 

      Available to students, staff, faculty from the OIT computer labs.

  • 4. 
    Where can someone access T-Storage?
    • A. 

      Only in OIT Computer Labs.

    • B. 

      In OIT Computer Labs, on their personal computer, online, and on their Apple devices.

    • C. 

      In OIT Computer Labs and online.

    • D. 

      In OIT Computer Labs and on their personal computer.

  • 5. 
    If you can not recover a document, you should:
    • A. 

      Say you’re sorry but we can’t recover the document.

    • B. 

      Say “I’m sorry, but let me show you how to save the document to T-storage in the future.”

    • C. 

      You can always recover a lost document.

    • D. 

      Tell the user it is impossible to ever recover a lost document.

  • 6. 
    If someone needs help setting up a laptop to print wirelessly and the Help Desk is closed:
    • A. 

      Tell them to come back when the Help Desk is open.

    • B. 

      Help them by installing the wireless laptop printer on their device.

    • C. 

      Walk the person through setting up the wireless laptop printer on their own device.

    • D. 

      Offer to hold onto the laptop until the Help Desk re-opens.

  • 7. 
    Wireless laptop printing goes to:
    • A. 

      A release station.

    • B. 

      Directly to the printer.

    • C. 

      It depends on if it is a Mac or a PC.

  • 8. 
    DeepFreeze is a program used on all OIT computers. Its function is to:
    • A. 

      “Freeze” the computer so that users can not save documents to the D drive.

    • B. 

      “Freeze” the computer so that no changes can be made, such as installing software.

    • C. 

      “Freeze” the computer in a known good state, allowing a simple reboot to fix most problems.

  • 9. 
    If you have a PDF that is not printing, you should:
    • A. 

      Send the print again, it should work a second time.

    • B. 

      Try sending to a different printer.

    • C. 

      Try printing the PDF as an image instead of just a PDF.

    • D. 

      Tell the user it is a problem PDF and can’t print.

  • 10. 
    If you have a PDF that is not printing, even when you try printing as an image, you should:
    • A. 

      Send it to the printer again, it should work a second time.

    • B. 

      Try saving the document using “save as” or using another program like Fox-It instead of Adobe Reader.

    • C. 

      Tell the user it is a bad PDF and we can’t print it.

    • D. 

      Find the original file and let the owner know it is not working.

  • 11. 
    What is a good general rule to do with any file before printing?
    • A. 

      Print the file as an image.

    • B. 

      Try using a different program than what the file was created in.

    • C. 

      Always print directly from the source web page of the file to cut down on chances for error.

    • D. 

      Save the file to the computer and print from the saved file. Don’t print from the web page.

  • 12. 
    When filling out a problem log, I need to include:
    • A. 

      The machine name and a description of the problem.

    • B. 

      Machine name, description of the problem, who was logged on.

    • C. 

      Error messages, what the person was working on, their username.

    • D. 

      All information possible, the more the better.

  • 13. 
    If there is a problem that has been going on for sometime, I should:
    • A. 

      Fill out a problem log, even if it’s already been reported.

    • B. 

      Assume it has already been reported, don’t spam the office.

    • C. 

      Tell users it’s being looked into.

    • D. 

      Put an out of order sign on the equipment, but don’t fill out a problem log.

  • 14. 
    What happens in the event of a fire alarm in Hodges Library?
    • A. 

      Leave the lab immediately, wait in designated area and then call the office when you return.

    • B. 

      Alert the users and direct them to the nearest exit. Call the office once you’re outside. Call again when you return.

    • C. 

      Alert the users, log off the computers, and exit the lab. Call the office once you’re outside.

    • D. 

      Wait for all users to leave the lab, log off the computers and go through closing procedures. Call the office when you’re outside.

  • 15. 
    What happens if a bomb threat happens?
    • A. 

      Leave immediately, then call the office from a cell phone or other lab. Call again when returning to the lab.

    • B. 

      Inform all users to leave and direct them outside. Leave immediately and do not power off equipment, then call the office from a cell phone or other lab. Call again when returning to the lab.

    • C. 

      Log off all computers and leave with users. Make sure all users are gone and you leave last. Call the office when you return to the lab.

  • 16. 
    What do you do if you have a special needs user who needs physical help leaving the building in an emergency? (Example, they can not walk down stairs and elevators are turned off).
    • A. 

      Tell them to find a full-time employee who can help them.

    • B. 

      Carry them down the stairs yourself.

    • C. 

      Tell them to wait at the entrance to the stairs, leave and inform proper authorities of their location (police, fire department, etc).

    • D. 

      Don’t worry about it, this is not part of your job, the proper authorities will sweep the building.

  • 17. 
    In a power outage situation, you should:
    • A. 

      Stay in the lab (unless told otherwise by security), call the office and let them know of the outage. After power comes on, check equipment and call the office again.

    • B. 

      Evacuate the lab, call the office from a safe location, then call the office when the power is back on.

    • C. 

      Find the circuit breaker and flip it.

    • D. 

      Arm the door and leave the lab. Call the office when you return.

  • 18. 
    How do I find the Knowledge Base?
    • A. 

      Go to the SA web page and click on SA FAQ.

    • B. 

      Go to the OIT public web page, click on Help.

    • C. 

      Go to the UT public web page and search.

    • D. 

      We do not have a knowledge base, but we do have an SA FAQ.

  • 19. 
    The Knowledge Base web page contains:
    • A. 

      Only an FAQ of computer lab questions, such as printing PDFs.

    • B. 

      Only questions that the Help Desk gets, such as how to set up a wireless printer.

    • C. 

      All the information available on technology at UT.

    • D. 

      Articles on many questions OIT in general gets, including lab information such as printing PDFs.

  • 20. 
    • A. 

      A Citrix server which runs virtual software. Mainly used for math and statistical packages, but it is constantly expanding. You can access apps.utk.edu from anywhere.

    • B. 

      A server which lets you run MS Office virtually, like Office365.

    • C. 

      A Citrix server that is only accessible through the labs and runs statistical and math packages.

  • 21. 
    • A. 

      A user to access it from anywhere.

    • B. 

      A person on a Mac to access Windows software.

    • C. 

      Access to high-end math and statistical packages, as well as others.

    • D. 

      All of the above.

  • 22. 
    When do I help someone set up a wireless printer on their laptop?
    • A. 

      Any time I am asked, it is my responsibility.

    • B. 

      If the Help Desk is closed, I can help walk them through the set up.

    • C. 

      Never, it’s not my job, but I can tell them to contact the Help Desk.

  • 23. 
    If there is a loud user in the lab, I should:
    • A. 

      Ask them to leave, then tell them to leave.

    • B. 

      Ask them to quiet down, then force them out of the lab.

    • C. 

      Ask them to try to be quieter. Quietly call security if they stay the same or escalate.

    • D. 

      Call security immediately and have them removed from the lab.

  • 24. 
    When someone needs their password reset, I should:
    • A. 

      Reset their password.

    • B. 

      Nicely, tell them to wait until the lock-out expires and try again.

    • C. 

      Nicely, tell them they’re out of luck.

    • D. 

      Nicely, tell them to contact the Help Desk.

  • 25. 
    When I answer the phone, I should say:
    • A. 

      Hello, this is (My Name), how may I help you?

    • B. 

      Hello, this is (Lab Name), how may I help you?

    • C. 

      What do you need this time?

    • D. 

      Hello?

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