Submit a timesheet for 0 hours each week you’ll be gone.
Do not submit any timesheets, the scheduler will submit them for you.
Fill out a timesheet from home each week for 0 hours.
Fill out a timesheet each week for 1 hour. You can not fill out a 0 hour timesheet.
Bi-weekly on Tuesdays
Twice a month on Tuesdays
Weekly on Tuesdays
Available only to faculty and staff from anywhere. Students can access it in the computer labs.
Available only to students.
Available to students, staff, faculty, and departments from anywhere.
Available to students, staff, faculty from the OIT computer labs.
Only in OIT Computer Labs.
In OIT Computer Labs, on their personal computer, online, and on their Apple devices.
In OIT Computer Labs and online.
In OIT Computer Labs and on their personal computer.
Say you’re sorry but we can’t recover the document.
Say “I’m sorry, but let me show you how to save the document to T-storage in the future.”
You can always recover a lost document.
Tell the user it is impossible to ever recover a lost document.
Tell them to come back when the Help Desk is open.
Help them by installing the wireless laptop printer on their device.
Walk the person through setting up the wireless laptop printer on their own device.
Offer to hold onto the laptop until the Help Desk re-opens.
A release station.
Directly to the printer.
It depends on if it is a Mac or a PC.
“Freeze” the computer so that users can not save documents to the D drive.
“Freeze” the computer so that no changes can be made, such as installing software.
“Freeze” the computer in a known good state, allowing a simple reboot to fix most problems.
Send the print again, it should work a second time.
Try sending to a different printer.
Try printing the PDF as an image instead of just a PDF.
Tell the user it is a problem PDF and can’t print.
Send it to the printer again, it should work a second time.
Try saving the document using “save as” or using another program like Fox-It instead of Adobe Reader.
Tell the user it is a bad PDF and we can’t print it.
Find the original file and let the owner know it is not working.
Print the file as an image.
Try using a different program than what the file was created in.
Always print directly from the source web page of the file to cut down on chances for error.
Save the file to the computer and print from the saved file. Don’t print from the web page.
The machine name and a description of the problem.
Machine name, description of the problem, who was logged on.
Error messages, what the person was working on, their username.
All information possible, the more the better.
Fill out a problem log, even if it’s already been reported.
Assume it has already been reported, don’t spam the office.
Tell users it’s being looked into.
Put an out of order sign on the equipment, but don’t fill out a problem log.
Leave the lab immediately, wait in designated area and then call the office when you return.
Alert the users and direct them to the nearest exit. Call the office once you’re outside. Call again when you return.
Alert the users, log off the computers, and exit the lab. Call the office once you’re outside.
Wait for all users to leave the lab, log off the computers and go through closing procedures. Call the office when you’re outside.
Leave immediately, then call the office from a cell phone or other lab. Call again when returning to the lab.
Inform all users to leave and direct them outside. Leave immediately and do not power off equipment, then call the office from a cell phone or other lab. Call again when returning to the lab.
Log off all computers and leave with users. Make sure all users are gone and you leave last. Call the office when you return to the lab.
Tell them to find a full-time employee who can help them.
Carry them down the stairs yourself.
Tell them to wait at the entrance to the stairs, leave and inform proper authorities of their location (police, fire department, etc).
Don’t worry about it, this is not part of your job, the proper authorities will sweep the building.
Stay in the lab (unless told otherwise by security), call the office and let them know of the outage. After power comes on, check equipment and call the office again.
Evacuate the lab, call the office from a safe location, then call the office when the power is back on.
Find the circuit breaker and flip it.
Arm the door and leave the lab. Call the office when you return.
Go to the SA web page and click on SA FAQ.
Go to the OIT public web page, click on Help.
Go to the UT public web page and search.
We do not have a knowledge base, but we do have an SA FAQ.
Only an FAQ of computer lab questions, such as printing PDFs.
Only questions that the Help Desk gets, such as how to set up a wireless printer.
All the information available on technology at UT.
Articles on many questions OIT in general gets, including lab information such as printing PDFs.
A Citrix server which runs virtual software. Mainly used for math and statistical packages, but it is constantly expanding. You can access apps.utk.edu from anywhere.
A server which lets you run MS Office virtually, like Office365.
A Citrix server that is only accessible through the labs and runs statistical and math packages.
A user to access it from anywhere.
A person on a Mac to access Windows software.
Access to high-end math and statistical packages, as well as others.
All of the above.
Any time I am asked, it is my responsibility.
If the Help Desk is closed, I can help walk them through the set up.
Never, it’s not my job, but I can tell them to contact the Help Desk.
Ask them to leave, then tell them to leave.
Ask them to quiet down, then force them out of the lab.
Ask them to try to be quieter. Quietly call security if they stay the same or escalate.
Call security immediately and have them removed from the lab.
Reset their password.
Nicely, tell them to wait until the lock-out expires and try again.
Nicely, tell them they’re out of luck.
Nicely, tell them to contact the Help Desk.
Hello, this is (My Name), how may I help you?
Hello, this is (Lab Name), how may I help you?
What do you need this time?