OIT Trivia Quiz On General Emergency Procedures!

The correct answer is "To network with current and former SAs for future employment or help with jobs." This answer suggests that joining the Labs social media groups can provide opportunities for networking with current and former SAs, which can be beneficial for future employment or getting help with job-related matters. It implies that being part of these groups can offer professional advantages and connections that can aid in career development.

In the event of an emergency where a special needs user requires physical assistance to leave the building, it is important to prioritize their safety. Instructing them to wait at the entrance to the stairs and leaving to inform the proper authorities (such as the police or fire department) of their location ensures that help will be on the way. This action demonstrates responsibility and concern for the individual's well-being, as well as follows proper emergency protocols.

The correct answer is to walk the person through setting up the wireless laptop printer on their own device. This option provides immediate assistance to the person in need by guiding them through the process step-by-step. It allows them to set up the printer on their own without having to wait for the Help Desk to open. This solution empowers the person to resolve their issue independently and efficiently.

Apps@UT is a Citrix server that runs virtual software, primarily used for math and statistical packages. It is constantly expanding and can be accessed from anywhere through apps.utk.edu.

The correct answer suggests that if a PDF is not printing even when trying to print as an image, the user should try saving the document using "save as" or using another program like Fox-It instead of Adobe Reader. This implies that there may be an issue with the PDF file itself or with the compatibility between Adobe Reader and the printer. By saving the document using a different method or using a different program, it may resolve any compatibility issues and allow the PDF to be printed successfully.

By doing more in-depth teaching of users, instead of just telling them how to fix a problem, you demonstrate a higher level of expertise and knowledge in your role. This shows that you not only have the technical skills to solve issues, but also the ability to effectively communicate and educate others. It highlights your commitment to providing comprehensive support and ensuring that users have a strong understanding of the problem and its solution. This can be seen as a valuable asset by potential employers, as it indicates your potential to contribute to the growth and development of their organization.

Filling out a problem log, even if it has already been reported, is the correct answer because it helps in documenting the ongoing problem and keeping track of its history. This ensures that all the necessary information about the problem is recorded, which can be helpful for future reference or when analyzing patterns and trends. Additionally, it helps in maintaining transparency and accountability within the organization by demonstrating that the problem has been acknowledged and reported.

The correct answer suggests that instead of apologizing and admitting that the document cannot be recovered, the appropriate response is to apologize and offer a solution for the future. By showing the user how to save the document to T-storage in the future, it helps prevent similar situations from occurring again and provides a proactive approach to addressing the issue.

Printing a PDF as an image instead of just a PDF can be a solution when a PDF is not printing. This method can bypass any compatibility issues or formatting problems that may be causing the printing error. By converting the PDF into an image format, such as JPEG or PNG, the printer may be able to process and print the file successfully.

In the event of a fire alarm in Hodges Library, the correct procedure is to alert the users and direct them to the nearest exit. After safely evacuating the lab, the person should call the office to inform them about the situation. They should also call the office again when they return to provide an update. This ensures the safety of all users and allows the office to be aware of the situation and take any necessary actions.

The correct answer is to nicely tell them to contact the Help Desk. This is the appropriate response because the Help Desk is responsible for providing technical support and assistance to users. They have the necessary resources and knowledge to help the individual reset their password in a secure and efficient manner. By directing the person to the Help Desk, they can receive the necessary guidance and assistance needed to resolve their password issue.

In a power outage situation, it is important to stay in the lab unless instructed otherwise by security. This ensures that you are in a safe location and can monitor the situation. Calling the office to inform them of the outage is necessary so that they are aware of the situation and can take appropriate actions. After the power comes back on, checking the equipment is important to ensure that it is functioning properly. Calling the office again is necessary to update them on the status and any issues that may have occurred.

In the event of a bomb threat, it is important to prioritize the safety of all individuals. The correct answer suggests informing all users to leave and directing them outside. It emphasizes leaving immediately without powering off equipment to ensure a prompt evacuation. It also advises calling the office from a cell phone or another lab to report the threat and provide updates upon returning to the lab. This response demonstrates a clear understanding of the urgency and necessary precautions to be taken during a bomb threat situation.

The correct answer is to stand up, go with them to their computer and work with them to teach them how to figure out the answer. This is the most helpful and effective approach as it not only provides the answer but also empowers the person to learn and figure out the answer themselves in the future. It promotes a collaborative and educational environment.

The correct answer suggests a step-by-step approach to dealing with a loud user in the lab. First, you should ask them to try to be quieter, giving them a chance to modify their behavior. If they continue to be loud or escalate the situation, the next step is to quietly call security for assistance. This approach allows for a peaceful resolution while ensuring the safety and comfort of other lab users.

The correct answer is "Bi-weekly on Tuesdays" because it means that the payment is made every two weeks on Tuesdays. This payment frequency allows for a consistent and regular payment schedule, which can help with budgeting and financial planning.

It is a good general rule to save the file to the computer and print from the saved file rather than printing directly from the web page. This ensures that the file is properly downloaded and saved, reducing the chances of any errors or issues during printing. Additionally, printing from the saved file allows for easier access and management of the file in the future.

Wireless laptop printing typically goes to a release station. A release station is a designated location where print jobs sent from wireless laptops are stored until the user physically goes to the release station and authorizes the printing of their documents. This allows for better control and management of print jobs, ensuring that confidential or sensitive documents are not left unattended on printers. The option of directly sending print jobs to the printer without a release station is less common in wireless printing setups. The type of laptop, whether it is a Mac or a PC, does not determine the destination of wireless print jobs.

The correct answer is "Hello, this is (Lab Name), how may I help you?" This is the most professional and polite way to answer the phone. It identifies who is speaking and offers assistance to the caller. It sets a positive and professional tone for the conversation.

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The correct answer is "In OIT Computer Labs, on their personal computer, online, and on their Apple devices." This answer suggests that someone can access T-Storage in multiple locations and devices, including OIT Computer Labs, personal computers, online platforms, and Apple devices.

When filling out a problem log, it is important to include all information possible because it helps in accurately identifying and resolving the problem. Including the machine name and a description of the problem provides specific details about the affected system, while also explaining the issue at hand. Adding the person who was logged on helps in understanding who experienced the problem and can provide further insights. Including error messages, what the person was working on, and their username provides additional context and can assist in troubleshooting. Therefore, including all information possible is crucial as it allows for a comprehensive understanding of the problem and increases the chances of finding a solution.

The correct answer is "All of the above" because the statement "Apps@UT allows a user to access it from anywhere" implies that the app can be accessed remotely, regardless of the user's location. The statement "A person on a Mac to access Windows software" suggests that the app is compatible with different operating systems, allowing Mac users to access Windows software. Lastly, the statement "Access to high-end math and statistical packages, as well as others" indicates that the app provides access to various software packages, including high-end math and statistical packages. Therefore, all the given statements are true, making "All of the above" the correct answer.

T-storage is available to students, staff, faculty, and departments from anywhere. This means that all members of the university community, including students, staff, faculty, and departments, can access T-storage from any location. It is not limited to a specific group or restricted to certain areas, such as computer labs.

DeepFreeze is a program used on OIT computers to "freeze" the computer in a known good state. This means that any changes made to the computer, such as installing software or saving documents to the D drive, will be reverted upon reboot. By doing so, DeepFreeze ensures that the computer remains in a stable and reliable state, and any issues or problems can be easily resolved by simply rebooting the system.

If the Help Desk is closed, it is appropriate to help someone set up a wireless printer on their laptop by walking them through the process. This shows a willingness to assist and provide support even outside of regular working hours. It is important to be available and helpful when needed, especially if the Help Desk is not accessible.

The Knowledge Base web page contains articles on many questions OIT in general gets, including lab information such as printing PDFs. This means that the web page includes a wide range of information related to technology at UT, including frequently asked questions about computer labs and specific queries that the Help Desk receives, such as setting up a wireless printer. It serves as a comprehensive resource for users to find answers to common technology-related inquiries.

To find the Knowledge Base, you should go to the SA web page and click on SA FAQ. This suggests that the SA web page has a section dedicated to frequently asked questions (FAQ) which serves as their Knowledge Base. By clicking on SA FAQ, users can access the information they are looking for.