OIT Trivia Quiz On General Emergency Procedures!

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OIT Trivia Quiz On General Emergency Procedures! - Quiz

This is an OIT Trivia quiz on general emergency procedures that every emergency personnel should have a good understanding of. It tests your understanding of the rules too that ensure the safety of the patient and your fellow o workers. Do give it a try and get to refresh your memory on what is expected of you. All the best!


Questions and Answers
  • 1. 

    What do I do if I’m leaving for the summer for my timesheet?

    • A.

      Submit a timesheet for 0 hours each week you’ll be gone.

    • B.

      Do not submit any timesheets, the scheduler will submit them for you.

    • C.

      Fill out a timesheet from home each week for 0 hours.

    • D.

      Fill out a timesheet each week for 1 hour. You can not fill out a 0 hour timesheet.

    Correct Answer
    A. Submit a timesheet for 0 hours each week you’ll be gone.
  • 2. 

    SAs are paid:

    • A.

      Monthly

    • B.

      Bi-weekly on Tuesdays

    • C.

      Twice a month on Tuesdays

    • D.

      Weekly on Tuesdays

    Correct Answer
    B. Bi-weekly on Tuesdays
    Explanation
    The correct answer is "Bi-weekly on Tuesdays" because it means that the payment is made every two weeks on Tuesdays. This payment frequency allows for a consistent and regular payment schedule, which can help with budgeting and financial planning.

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  • 3. 

    T-storage is:

    • A.

      Available only to faculty and staff from anywhere. Students can access it in the computer labs.

    • B.

      Available only to students.

    • C.

      Available to students, staff, faculty, and departments from anywhere.

    • D.

      Available to students, staff, faculty from the OIT computer labs.

    Correct Answer
    C. Available to students, staff, faculty, and departments from anywhere.
    Explanation
    T-storage is available to students, staff, faculty, and departments from anywhere. This means that all members of the university community, including students, staff, faculty, and departments, can access T-storage from any location. It is not limited to a specific group or restricted to certain areas, such as computer labs.

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  • 4. 

    Where can someone access T-Storage?

    • A.

      Only in OIT Computer Labs.

    • B.

      In OIT Computer Labs, on their personal computer, online, and on their Apple devices.

    • C.

      In OIT Computer Labs and online.

    • D.

      In OIT Computer Labs and on their personal computer.

    Correct Answer
    B. In OIT Computer Labs, on their personal computer, online, and on their Apple devices.
    Explanation
    The correct answer is "In OIT Computer Labs, on their personal computer, online, and on their Apple devices." This answer suggests that someone can access T-Storage in multiple locations and devices, including OIT Computer Labs, personal computers, online platforms, and Apple devices.

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  • 5. 

    If you can not recover a document, you should:

    • A.

      Say you’re sorry but we can’t recover the document.

    • B.

      Say “I’m sorry, but let me show you how to save the document to T-storage in the future.”

    • C.

      You can always recover a lost document.

    • D.

      Tell the user it is impossible to ever recover a lost document.

    Correct Answer
    B. Say “I’m sorry, but let me show you how to save the document to T-storage in the future.”
    Explanation
    The correct answer suggests that instead of apologizing and admitting that the document cannot be recovered, the appropriate response is to apologize and offer a solution for the future. By showing the user how to save the document to T-storage in the future, it helps prevent similar situations from occurring again and provides a proactive approach to addressing the issue.

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  • 6. 

    If someone needs help setting up a laptop to print wirelessly and the Help Desk is closed:

    • A.

      Tell them to come back when the Help Desk is open.

    • B.

      Help them by installing the wireless laptop printer on their device.

    • C.

      Walk the person through setting up the wireless laptop printer on their own device.

    • D.

      Offer to hold onto the laptop until the Help Desk re-opens.

    Correct Answer
    C. Walk the person through setting up the wireless laptop printer on their own device.
    Explanation
    The correct answer is to walk the person through setting up the wireless laptop printer on their own device. This option provides immediate assistance to the person in need by guiding them through the process step-by-step. It allows them to set up the printer on their own without having to wait for the Help Desk to open. This solution empowers the person to resolve their issue independently and efficiently.

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  • 7. 

    Wireless laptop printing goes to:

    • A.

      A release station.

    • B.

      Directly to the printer.

    • C.

      It depends on if it is a Mac or a PC.

    Correct Answer
    A. A release station.
    Explanation
    Wireless laptop printing typically goes to a release station. A release station is a designated location where print jobs sent from wireless laptops are stored until the user physically goes to the release station and authorizes the printing of their documents. This allows for better control and management of print jobs, ensuring that confidential or sensitive documents are not left unattended on printers. The option of directly sending print jobs to the printer without a release station is less common in wireless printing setups. The type of laptop, whether it is a Mac or a PC, does not determine the destination of wireless print jobs.

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  • 8. 

    DeepFreeze is a program used on all OIT computers. Its function is to:

    • A.

      “Freeze” the computer so that users can not save documents to the D drive.

    • B.

      “Freeze” the computer so that no changes can be made, such as installing software.

    • C.

      “Freeze” the computer in a known good state, allowing a simple reboot to fix most problems.

    Correct Answer
    C. “Freeze” the computer in a known good state, allowing a simple reboot to fix most problems.
    Explanation
    DeepFreeze is a program used on OIT computers to "freeze" the computer in a known good state. This means that any changes made to the computer, such as installing software or saving documents to the D drive, will be reverted upon reboot. By doing so, DeepFreeze ensures that the computer remains in a stable and reliable state, and any issues or problems can be easily resolved by simply rebooting the system.

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  • 9. 

    If you have a PDF that is not printing, you should:

    • A.

      Send the print again, it should work a second time.

    • B.

      Try sending to a different printer.

    • C.

      Try printing the PDF as an image instead of just a PDF.

    • D.

      Tell the user it is a problem PDF and can’t print.

    Correct Answer
    C. Try printing the PDF as an image instead of just a PDF.
    Explanation
    Printing a PDF as an image instead of just a PDF can be a solution when a PDF is not printing. This method can bypass any compatibility issues or formatting problems that may be causing the printing error. By converting the PDF into an image format, such as JPEG or PNG, the printer may be able to process and print the file successfully.

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  • 10. 

    If you have a PDF that is not printing, even when you try printing as an image, you should:

    • A.

      Send it to the printer again, it should work a second time.

    • B.

      Try saving the document using “save as” or using another program like Fox-It instead of Adobe Reader.

    • C.

      Tell the user it is a bad PDF and we can’t print it.

    • D.

      Find the original file and let the owner know it is not working.

    Correct Answer
    B. Try saving the document using “save as” or using another program like Fox-It instead of Adobe Reader.
    Explanation
    The correct answer suggests that if a PDF is not printing even when trying to print as an image, the user should try saving the document using "save as" or using another program like Fox-It instead of Adobe Reader. This implies that there may be an issue with the PDF file itself or with the compatibility between Adobe Reader and the printer. By saving the document using a different method or using a different program, it may resolve any compatibility issues and allow the PDF to be printed successfully.

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  • 11. 

    What is a good general rule to do with any file before printing?

    • A.

      Print the file as an image.

    • B.

      Try using a different program than what the file was created in.

    • C.

      Always print directly from the source web page of the file to cut down on chances for error.

    • D.

      Save the file to the computer and print from the saved file. Don’t print from the web page.

    Correct Answer
    D. Save the file to the computer and print from the saved file. Don’t print from the web page.
    Explanation
    It is a good general rule to save the file to the computer and print from the saved file rather than printing directly from the web page. This ensures that the file is properly downloaded and saved, reducing the chances of any errors or issues during printing. Additionally, printing from the saved file allows for easier access and management of the file in the future.

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  • 12. 

    When filling out a problem log, I need to include:

    • A.

      The machine name and a description of the problem.

    • B.

      Machine name, description of the problem, who was logged on.

    • C.

      Error messages, what the person was working on, their username.

    • D.

      All information possible, the more the better.

    Correct Answer
    D. All information possible, the more the better.
    Explanation
    When filling out a problem log, it is important to include all information possible because it helps in accurately identifying and resolving the problem. Including the machine name and a description of the problem provides specific details about the affected system, while also explaining the issue at hand. Adding the person who was logged on helps in understanding who experienced the problem and can provide further insights. Including error messages, what the person was working on, and their username provides additional context and can assist in troubleshooting. Therefore, including all information possible is crucial as it allows for a comprehensive understanding of the problem and increases the chances of finding a solution.

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  • 13. 

    If there is a problem that has been going on for sometime, I should:

    • A.

      Fill out a problem log, even if it’s already been reported.

    • B.

      Assume it has already been reported, don’t spam the office.

    • C.

      Tell users it’s being looked into.

    • D.

      Put an out of order sign on the equipment, but don’t fill out a problem log.

    Correct Answer
    A. Fill out a problem log, even if it’s already been reported.
    Explanation
    Filling out a problem log, even if it has already been reported, is the correct answer because it helps in documenting the ongoing problem and keeping track of its history. This ensures that all the necessary information about the problem is recorded, which can be helpful for future reference or when analyzing patterns and trends. Additionally, it helps in maintaining transparency and accountability within the organization by demonstrating that the problem has been acknowledged and reported.

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  • 14. 

    What happens in the event of a fire alarm in Hodges Library?

    • A.

      Leave the lab immediately, wait in designated area and then call the office when you return.

    • B.

      Alert the users and direct them to the nearest exit. Call the office once you’re outside. Call again when you return.

    • C.

      Alert the users, log off the computers, and exit the lab. Call the office once you’re outside.

    • D.

      Wait for all users to leave the lab, log off the computers and go through closing procedures. Call the office when you’re outside.

    Correct Answer
    B. Alert the users and direct them to the nearest exit. Call the office once you’re outside. Call again when you return.
    Explanation
    In the event of a fire alarm in Hodges Library, the correct procedure is to alert the users and direct them to the nearest exit. After safely evacuating the lab, the person should call the office to inform them about the situation. They should also call the office again when they return to provide an update. This ensures the safety of all users and allows the office to be aware of the situation and take any necessary actions.

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  • 15. 

    What happens if a bomb threat happens?

    • A.

      Leave immediately, then call the office from a cell phone or other lab. Call again when returning to the lab.

    • B.

      Inform all users to leave and direct them outside. Leave immediately and do not power off equipment, then call the office from a cell phone or other lab. Call again when returning to the lab.

    • C.

      Log off all computers and leave with users. Make sure all users are gone and you leave last. Call the office when you return to the lab.

    Correct Answer
    B. Inform all users to leave and direct them outside. Leave immediately and do not power off equipment, then call the office from a cell phone or other lab. Call again when returning to the lab.
    Explanation
    In the event of a bomb threat, it is important to prioritize the safety of all individuals. The correct answer suggests informing all users to leave and directing them outside. It emphasizes leaving immediately without powering off equipment to ensure a prompt evacuation. It also advises calling the office from a cell phone or another lab to report the threat and provide updates upon returning to the lab. This response demonstrates a clear understanding of the urgency and necessary precautions to be taken during a bomb threat situation.

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  • 16. 

    What do you do if you have a special needs user who needs physical help leaving the building in an emergency? (Example, they can not walk down stairs and elevators are turned off).

    • A.

      Tell them to find a full-time employee who can help them.

    • B.

      Carry them down the stairs yourself.

    • C.

      Tell them to wait at the entrance to the stairs, leave and inform proper authorities of their location (police, fire department, etc).

    • D.

      Don’t worry about it, this is not part of your job, the proper authorities will sweep the building.

    Correct Answer
    C. Tell them to wait at the entrance to the stairs, leave and inform proper authorities of their location (police, fire department, etc).
    Explanation
    In the event of an emergency where a special needs user requires physical assistance to leave the building, it is important to prioritize their safety. Instructing them to wait at the entrance to the stairs and leaving to inform the proper authorities (such as the police or fire department) of their location ensures that help will be on the way. This action demonstrates responsibility and concern for the individual's well-being, as well as follows proper emergency protocols.

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  • 17. 

    In a power outage situation, you should:

    • A.

      Stay in the lab (unless told otherwise by security), call the office and let them know of the outage. After power comes on, check equipment and call the office again.

    • B.

      Evacuate the lab, call the office from a safe location, then call the office when the power is back on.

    • C.

      Find the circuit breaker and flip it.

    • D.

      Arm the door and leave the lab. Call the office when you return.

    Correct Answer
    A. Stay in the lab (unless told otherwise by security), call the office and let them know of the outage. After power comes on, check equipment and call the office again.
    Explanation
    In a power outage situation, it is important to stay in the lab unless instructed otherwise by security. This ensures that you are in a safe location and can monitor the situation. Calling the office to inform them of the outage is necessary so that they are aware of the situation and can take appropriate actions. After the power comes back on, checking the equipment is important to ensure that it is functioning properly. Calling the office again is necessary to update them on the status and any issues that may have occurred.

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  • 18. 

    How do I find the Knowledge Base?

    • A.

      Go to the SA web page and click on SA FAQ.

    • B.

      Go to the OIT public web page, click on Help.

    • C.

      Go to the UT public web page and search.

    • D.

      We do not have a knowledge base, but we do have an SA FAQ.

    Correct Answer
    A. Go to the SA web page and click on SA FAQ.
    Explanation
    To find the Knowledge Base, you should go to the SA web page and click on SA FAQ. This suggests that the SA web page has a section dedicated to frequently asked questions (FAQ) which serves as their Knowledge Base. By clicking on SA FAQ, users can access the information they are looking for.

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  • 19. 

    The Knowledge Base web page contains:

    • A.

      Only an FAQ of computer lab questions, such as printing PDFs.

    • B.

      Only questions that the Help Desk gets, such as how to set up a wireless printer.

    • C.

      All the information available on technology at UT.

    • D.

      Articles on many questions OIT in general gets, including lab information such as printing PDFs.

    Correct Answer
    D. Articles on many questions OIT in general gets, including lab information such as printing PDFs.
    Explanation
    The Knowledge Base web page contains articles on many questions OIT in general gets, including lab information such as printing PDFs. This means that the web page includes a wide range of information related to technology at UT, including frequently asked questions about computer labs and specific queries that the Help Desk receives, such as setting up a wireless printer. It serves as a comprehensive resource for users to find answers to common technology-related inquiries.

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  • 20. 

    Apps@UT is:

    • A.

      A Citrix server which runs virtual software. Mainly used for math and statistical packages, but it is constantly expanding. You can access apps.utk.edu from anywhere.

    • B.

      A server which lets you run MS Office virtually, like Office365.

    • C.

      A Citrix server that is only accessible through the labs and runs statistical and math packages.

    Correct Answer
    A. A Citrix server which runs virtual software. Mainly used for math and statistical packages, but it is constantly expanding. You can access apps.utk.edu from anywhere.
    Explanation
    Apps@UT is a Citrix server that runs virtual software, primarily used for math and statistical packages. It is constantly expanding and can be accessed from anywhere through apps.utk.edu.

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  • 21. 

    Apps@UT allows:

    • A.

      A user to access it from anywhere.

    • B.

      A person on a Mac to access Windows software.

    • C.

      Access to high-end math and statistical packages, as well as others.

    • D.

      All of the above.

    Correct Answer
    D. All of the above.
    Explanation
    The correct answer is "All of the above" because the statement "Apps@UT allows a user to access it from anywhere" implies that the app can be accessed remotely, regardless of the user's location. The statement "A person on a Mac to access Windows software" suggests that the app is compatible with different operating systems, allowing Mac users to access Windows software. Lastly, the statement "Access to high-end math and statistical packages, as well as others" indicates that the app provides access to various software packages, including high-end math and statistical packages. Therefore, all the given statements are true, making "All of the above" the correct answer.

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  • 22. 

    When do I help someone set up a wireless printer on their laptop?

    • A.

      Any time I am asked, it is my responsibility.

    • B.

      If the Help Desk is closed, I can help walk them through the set up.

    • C.

      Never, it’s not my job, but I can tell them to contact the Help Desk.

    Correct Answer
    B. If the Help Desk is closed, I can help walk them through the set up.
    Explanation
    If the Help Desk is closed, it is appropriate to help someone set up a wireless printer on their laptop by walking them through the process. This shows a willingness to assist and provide support even outside of regular working hours. It is important to be available and helpful when needed, especially if the Help Desk is not accessible.

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  • 23. 

    If there is a loud user in the lab, I should:

    • A.

      Ask them to leave, then tell them to leave.

    • B.

      Ask them to quiet down, then force them out of the lab.

    • C.

      Ask them to try to be quieter. Quietly call security if they stay the same or escalate.

    • D.

      Call security immediately and have them removed from the lab.

    Correct Answer
    C. Ask them to try to be quieter. Quietly call security if they stay the same or escalate.
    Explanation
    The correct answer suggests a step-by-step approach to dealing with a loud user in the lab. First, you should ask them to try to be quieter, giving them a chance to modify their behavior. If they continue to be loud or escalate the situation, the next step is to quietly call security for assistance. This approach allows for a peaceful resolution while ensuring the safety and comfort of other lab users.

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  • 24. 

    When someone needs their password reset, I should:

    • A.

      Reset their password.

    • B.

      Nicely, tell them to wait until the lock-out expires and try again.

    • C.

      Nicely, tell them they’re out of luck.

    • D.

      Nicely, tell them to contact the Help Desk.

    Correct Answer
    D. Nicely, tell them to contact the Help Desk.
    Explanation
    The correct answer is to nicely tell them to contact the Help Desk. This is the appropriate response because the Help Desk is responsible for providing technical support and assistance to users. They have the necessary resources and knowledge to help the individual reset their password in a secure and efficient manner. By directing the person to the Help Desk, they can receive the necessary guidance and assistance needed to resolve their password issue.

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  • 25. 

    When I answer the phone, I should say:

    • A.

      Hello, this is (My Name), how may I help you?

    • B.

      Hello, this is (Lab Name), how may I help you?

    • C.

      What do you need this time?

    • D.

      Hello?

    Correct Answer
    B. Hello, this is (Lab Name), how may I help you?
    Explanation
    The correct answer is "Hello, this is (Lab Name), how may I help you?" This is the most professional and polite way to answer the phone. It identifies who is speaking and offers assistance to the caller. It sets a positive and professional tone for the conversation.

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  • 26. 

    When someone comes to the desk to ask me a question, I should:

    • A.

      Stand up, tell them what the answer is, and thank them for coming to the desk.

    • B.

      Stand up, go with them to their computer and work with them to teach them how to figure out the answer.

    • C.

      Stay seated and tell them efficiently and quickly what the answer is.

    Correct Answer
    B. Stand up, go with them to their computer and work with them to teach them how to figure out the answer.
    Explanation
    The correct answer is to stand up, go with them to their computer and work with them to teach them how to figure out the answer. This is the most helpful and effective approach as it not only provides the answer but also empowers the person to learn and figure out the answer themselves in the future. It promotes a collaborative and educational environment.

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  • 27. 

    What can you do to make this job better on your resume?

    • A.

      Do more in-depth teaching of users, instead of just telling them how to fix a problem.

    • B.

      Be more efficient in getting the job done quickly.

    • C.

      Be a model employee and only do exactly what is asked of me that day.

    Correct Answer
    A. Do more in-depth teaching of users, instead of just telling them how to fix a problem.
    Explanation
    By doing more in-depth teaching of users, instead of just telling them how to fix a problem, you demonstrate a higher level of expertise and knowledge in your role. This shows that you not only have the technical skills to solve issues, but also the ability to effectively communicate and educate others. It highlights your commitment to providing comprehensive support and ensuring that users have a strong understanding of the problem and its solution. This can be seen as a valuable asset by potential employers, as it indicates your potential to contribute to the growth and development of their organization.

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  • 28. 

    Why should I join the Labs social media groups?

    • A.

      To kiss up.

    • B.

      To network with current and former SAs for future employment or help with jobs.

    • C.

      It looks good on the resume and is another group I can list on Linkedin.

    • D.

      Everyone else is doing it.

    Correct Answer
    B. To network with current and former SAs for future employment or help with jobs.
    Explanation
    The correct answer is "To network with current and former SAs for future employment or help with jobs." This answer suggests that joining the Labs social media groups can provide opportunities for networking with current and former SAs, which can be beneficial for future employment or getting help with job-related matters. It implies that being part of these groups can offer professional advantages and connections that can aid in career development.

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