Section 13.3—quiz: Cleaning Procedures

A systematic approach to cleaning can save time and energy and reduce frustration because it allows for a clear plan and organization. By following a step-by-step process, one can efficiently tackle each task and avoid wasting time on unnecessary actions. Additionally, having a systematic approach helps to prioritize tasks and ensures that all areas are thoroughly cleaned, reducing the need for re-cleaning and frustration.

Room attendants should never throw out anything in a stayover room unless it is in the wastebasket. This means that the room attendants should not dispose of any items or belongings that are not placed in the designated wastebasket. They should respect the guests' personal belongings and only remove items that are clearly intended to be discarded. This ensures that the guests' privacy and property are respected during their stay.

When cleaning a guestroom, it is important to start dusting from higher surfaces and work your way down to lower surfaces. This prevents dust and debris from falling onto surfaces that have already been cleaned.

Mitering is not the process of folding toilet paper to a point. Mitering is a woodworking technique where two pieces of material are cut at a 45-degree angle and joined together to form a corner. Therefore, the correct answer is false.

To reach the top edge of the tub tile, the room attendant should not stand on the edge of the tub with a towel over the edge to keep him or her from slipping. This is because standing on the edge of the tub can be dangerous and may lead to slipping or falling. Instead, the room attendant should use a step stool or ladder to safely reach the top edge of the tub tile.

The correct answer is shower area, vanity and sink, toilet, walls and fixtures, floors. This sequence of tasks is typically followed by room attendants when cleaning guestroom bath areas. They start by cleaning the shower area, then move on to the vanity and sink, followed by the toilet. Next, they clean the walls and fixtures, and finally, they clean the floors. This order ensures that the dirt and debris from higher areas do not fall onto already cleaned surfaces.

The correct answer is "When changing pillowcases, room attendants should brace the pillow under their chin and work the pillow down into the case with their hands." This statement is false because it is not the recommended method for changing pillowcases. The proper way to change pillowcases is to hold the pillow with both hands and slide the pillow into the case, ensuring that the corners of the pillow are aligned with the corners of the case.

The reason for positioning the cart in front of the guestroom door with the open shelves facing the room is to block the entrance to intruders. This ensures the safety and security of the guest and their belongings while the room attendant is cleaning. The other options, such as easy access to supplies, alerting guests to the presence of the room attendant, and allowing guests to pass more easily along the corridor, are not primary reasons for this common procedure.

Throwing loose papers on the bed or floor into the wastebasket is not a beginning task of room attendants when cleaning guestrooms. The other options are all tasks that room attendants typically perform at the beginning of the cleaning process. Removing or replacing dirty ashtrays and glasses, checking the drapery cords and hooks for damage, and emptying the trash and replacing wastebasket liners are all tasks that help prepare the room for cleaning and ensure that it is ready for the next guest.

Leaving the door opened while cleaning with the cart in front of the door would be a security risk for the hotel guests. It would allow unauthorized access to the room and could lead to theft or other safety issues. Therefore, it is unlikely that hotels would instruct room attendants to leave the door open while cleaning.