Section 13.3—quiz: Cleaning Procedures

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    A systematic approach to cleaning can save time and energy and reduce frustration.

    • True
    • False
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About This Quiz

This quiz assesses knowledge on cleaning procedures in hospitality, focusing on guestroom maintenance, bed making, and room attendant tasks.

Section 13.3quiz: Cleaning Procedures - Quiz

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  • 2. 

    Room attendants should never throw out anything in a stayover room unless it is in the wastebasket.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    Room attendants should never throw out anything in a stayover room unless it is in the wastebasket. This means that the room attendants should not dispose of any items or belongings that are not placed in the designated wastebasket. They should respect the guests' personal belongings and only remove items that are clearly intended to be discarded. This ensures that the guests' privacy and property are respected during their stay.

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  • 3. 

    Which of the following statements about guestroom cleaning is false?

    • When using a dusting solution, light amounts should be sprayed on the dust cloth and never directly sprayed on the objects to be dusted.

    • Lower surfaces should be dusted before higher surfaces.

    • Vacuuming should start at the end of the room farthest from the guestroom door.

    • Check-out rooms are usually inspected soon after room attendants report them as cleaned.

    Correct Answer
    A. Lower surfaces should be dusted before higher surfaces.
    Explanation
    When cleaning a guestroom, it is important to start dusting from higher surfaces and work your way down to lower surfaces. This prevents dust and debris from falling onto surfaces that have already been cleaned.

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  • 4. 

    Mitering is the process of folding the toilet paper so that it comes to a point.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    Mitering is not the process of folding toilet paper to a point. Mitering is a woodworking technique where two pieces of material are cut at a 45-degree angle and joined together to form a corner. Therefore, the correct answer is false.

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  • 5. 

    To reach the top edge of the tub tile, the room attendant should stand on the edge of the tub with a towel over the edge to keep him or her from slipping.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    To reach the top edge of the tub tile, the room attendant should not stand on the edge of the tub with a towel over the edge to keep him or her from slipping. This is because standing on the edge of the tub can be dangerous and may lead to slipping or falling. Instead, the room attendant should use a step stool or ladder to safely reach the top edge of the tub tile.

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  • 6. 

    Which of the following is the sequence of tasks room attendants usually follow when cleaning guestroom bath areas?

    • Shower area, vanity and sink, toilet, walls and fixtures, floors

    • Shower area, walls and fixtures, toilet, vanity and sink, floors

    • Toilet, vanity and sink, walls and fixtures, shower area, floors

    • Vanity and sink, walls and fixtures, toilet, shower area, floors

    Correct Answer
    A. Shower area, vanity and sink, toilet, walls and fixtures, floors
    Explanation
    The correct answer is shower area, vanity and sink, toilet, walls and fixtures, floors. This sequence of tasks is typically followed by room attendants when cleaning guestroom bath areas. They start by cleaning the shower area, then move on to the vanity and sink, followed by the toilet. Next, they clean the walls and fixtures, and finally, they clean the floors. This order ensures that the dirt and debris from higher areas do not fall onto already cleaned surfaces.

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  • 7. 

    Which of the following statements about making a bed when cleaning guestrooms is false?

    • The most efficient way of making a bed is to completely finish one side before beginning the other side

    • Pillows should be hand fluffed before fresh cases are put over them.

    • Mitering is a procedure for contouring a sheet or blanket to fit the corner of a mattress.

    • When changing pillowcases, room attendants should brace the pillow under their chin and work the pillow down into the case with their hands.

    Correct Answer
    A. When changing pillowcases, room attendants should brace the pillow under their chin and work the pillow down into the case with their hands.
    Explanation
    The correct answer is "When changing pillowcases, room attendants should brace the pillow under their chin and work the pillow down into the case with their hands." This statement is false because it is not the recommended method for changing pillowcases. The proper way to change pillowcases is to hold the pillow with both hands and slide the pillow into the case, ensuring that the corners of the pillow are aligned with the corners of the case.

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  • 8. 

    When cleaning, a room attendant often positions the cart in front of the guestroom door with the open shelves of the cart facing the room. Which of the following is not a primary reason for this common procedure?

    • Guests can pass more easily along the corridor.

    • The room attendant has easy access to supplies.

    • The entrance is blocked to intruders.

    • Guests returning to the room are alerted to the presence of the room attendant.

    Correct Answer
    A. Guests can pass more easily along the corridor.
    Explanation
    The reason for positioning the cart in front of the guestroom door with the open shelves facing the room is to block the entrance to intruders. This ensures the safety and security of the guest and their belongings while the room attendant is cleaning. The other options, such as easy access to supplies, alerting guests to the presence of the room attendant, and allowing guests to pass more easily along the corridor, are not primary reasons for this common procedure.

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  • 9. 

    Which of the following is not a beginning task of room attendants when cleaning guestrooms?

    • Remove or replace dirty ashtrays and glasses.

    • Check the drapery cords and hooks for damage.

    • Throw loose papers on the bed or floor into the wastebasket

    • Empty the trash and replace wastebasket liners.

    Correct Answer
    A. Throw loose papers on the bed or floor into the wastebasket
    Explanation
    Throwing loose papers on the bed or floor into the wastebasket is not a beginning task of room attendants when cleaning guestrooms. The other options are all tasks that room attendants typically perform at the beginning of the cleaning process. Removing or replacing dirty ashtrays and glasses, checking the drapery cords and hooks for damage, and emptying the trash and replacing wastebasket liners are all tasks that help prepare the room for cleaning and ensure that it is ready for the next guest.

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  • 10. 

    All hotels instruct room attendants to leave the door opened while they clean with the cart in front of the door.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    Leaving the door opened while cleaning with the cart in front of the door would be a security risk for the hotel guests. It would allow unauthorized access to the room and could lead to theft or other safety issues. Therefore, it is unlikely that hotels would instruct room attendants to leave the door open while cleaning.

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Quiz Review Timeline (Updated): Dec 1, 2022 +

Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

  • Current Version
  • Dec 01, 2022
    Quiz Edited by
    ProProfs Editorial Team
  • Feb 09, 2008
    Quiz Created by
    Aoht
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