Section 13.3—quiz: Cleaning Procedures

10 Questions | Total Attempts: 375

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Cleaning Quizzes & Trivia

Section 13. 3—Quiz: Cleaning Procedures


Questions and Answers
  • 1. 
    Which of the following statements about making a bed when cleaning guestrooms is false?
    • A. 

      The most efficient way of making a bed is to completely finish one side before beginning the other side

    • B. 

      Pillows should be hand fluffed before fresh cases are put over them.

    • C. 

      Mitering is a procedure for contouring a sheet or blanket to fit the corner of a mattress.

    • D. 

      When changing pillowcases, room attendants should brace the pillow under their chin and work the pillow down into the case with their hands.

  • 2. 
    Which of the following is the sequence of tasks room attendants usually follow when cleaning guestroom bath areas?
    • A. 

      Shower area, vanity and sink, toilet, walls and fixtures, floors

    • B. 

      Shower area, walls and fixtures, toilet, vanity and sink, floors

    • C. 

      Toilet, vanity and sink, walls and fixtures, shower area, floors

    • D. 

      Vanity and sink, walls and fixtures, toilet, shower area, floors

  • 3. 
    When cleaning, a room attendant often positions the cart in front of the guestroom door with the open shelves of the cart facing the room. Which of the following is not a primary reason for this common procedure?
    • A. 

      Guests can pass more easily along the corridor.

    • B. 

      The room attendant has easy access to supplies.

    • C. 

      The entrance is blocked to intruders.

    • D. 

      Guests returning to the room are alerted to the presence of the room attendant.

  • 4. 
    Which of the following statements about guestroom cleaning is false?
    • A. 

      When using a dusting solution, light amounts should be sprayed on the dust cloth and never directly sprayed on the objects to be dusted.

    • B. 

      Lower surfaces should be dusted before higher surfaces.

    • C. 

      Vacuuming should start at the end of the room farthest from the guestroom door.

    • D. 

      Check-out rooms are usually inspected soon after room attendants report them as cleaned.

  • 5. 
    Which of the following is not a beginning task of room attendants when cleaning guestrooms?
    • A. 

      Remove or replace dirty ashtrays and glasses.

    • B. 

      Check the drapery cords and hooks for damage.

    • C. 

      Throw loose papers on the bed or floor into the wastebasket

    • D. 

      Empty the trash and replace wastebasket liners.

  • 6. 
    All hotels instruct room attendants to leave the door opened while they clean with the cart in front of the door.
    • A. 

      True

    • B. 

      False

  • 7. 
    Room attendants should never throw out anything in a stayover room unless it is in the wastebasket.
    • A. 

      True

    • B. 

      False

  • 8. 
    A systematic approach to cleaning can save time and energy and reduce frustration.
    • A. 

      True

    • B. 

      False

  • 9. 
    Mitering is the process of folding the toilet paper so that it comes to a point.
    • A. 

      True

    • B. 

      False

  • 10. 
    To reach the top edge of the tub tile, the room attendant should stand on the edge of the tub with a towel over the edge to keep him or her from slipping.
    • A. 

      True

    • B. 

      False