Notify a Supervisor or Manager
Ask if you can help them find what they are looking for
Assume they have permission to be there
Log off or lock the computer
Tell someone to watch my work area
Set my screen saver timeout feature to 5 min.
None of the above
Patient privacy is compromised
Patient records can be altered or lost
Patient safety is compromised
All of the above
Letting others know your password
Using instant messaging or chat rooms
Misdirected e-mails and or faxes
All of the above
Keep protected health information private and secure
Keep notes on a patient’s protected health information to use during collection efforts.
Keep the protected health information for all the patients you have called today on your desk for your supervisor to reference, if needed.
Leave a patient’s account and their protected health information on your monitor when you take a break.
A rep leaves the patient’s information on screen when s/he is not around.
A collector shares PHI with co-workers in the office.
A collector sends PHI to the patient via fax machine.
A collector obtains PHI from a covered entity in electronic format.
It is OK to have your cell phone on at your desk as long as it is on silent
You can use a cell phone at your desk as long as it is during a break
No personal cell phones should be on the call floor at any time.
It is acceptable to use a cell phone at your desk to text message only.
Health Information Protection Agency of America.
Health Insurance Portability and Accountability Act.
Health Information Protection Accountability Act.
Health Industry Protection Agency Act.
Accessing online payment screens