2. Ems Quiz - Gr - Quiz & Trivia

1. Order Aware is where you will find the shipment status of the materials that have been ordered for the family? You can also access the UPS Tracking Number to locate the shipment.

True

False

2. Where can you locate the School Handbook and State Specific Handbooks?

Message Boards

Planner

Virtual Library

Blue House

3. When you want to see what technology is currently assigned to the household, where should you look?

Order Aware

Issue Aware

Data Views

Assets

4. Where in the EMS can you locate the caller's Household pin?

Location Overview / Basic Properties / HH Pin

Location Overview / Required Information / HH Pin

Location Overview / Data Views / HH Pin

Location Overview / Sections / HH Pin

5.

Course Placement Tool shows what?

What courses are currently pending for the student

What courses are currently assigned to the student

What courses the student has taken the previous year

All of the above

6. What area in the EMS do you go to when you need to reset a password for a user in the EMS?

Household Overview / Additional Information

User Overview / Required Information

Household Overview / Required Information

User Overview / Additional Information

7. In reviewing courses for a student, A and B next to the course name refers the current and next school year?

True

False

8. Customer Connections Agents can update an address?

True

False

9. Where do call logs need to be created?

User Manager

Order Aware

Issue Aware

Location / Household Manager

10. Where in the EMS can you access contact information for a particular student's teacher?

Location Over / Assets / Data View / Employee Profile

Location Over / Sections / Data View / Employee Profile

User Over / Sections / Data View / Employee Profile

User Over / Assets/ Data View / Employee Profile

11. Where can you find the last time a User logged into Connexus?

User Manager / Attendance

Location / Household Overview / Data Views

User Overview / Details

Location / Household Overview / Details

12. What are we as Customer Care Agents allowed to change or add under Address & Contact Information? (Click all that apply)

Emergency Contact Numbers

Address

Email Address

Phone Number

Business Address

Secondary Email Address

Cell Phone Numbers

Po box

Submit

2. Ems Quiz - Gr

1. Order Aware is where you will find the shipment status of the materials that have been ordered for the family? You can also access the UPS Tracking Number to locate the shipment.

2.

What first name or nickname would you like us to use?

2. Where can you locate the School Handbook and State Specific Handbooks?

3. When you want to see what technology is currently assigned to the household, where should you look?

4. Where in the EMS can you locate the caller's Household pin?

5. Course Placement Tool shows what?

6. What area in the EMS do you go to when you need to reset a password for a user in the EMS?

7. In reviewing courses for a student, A and B next to the course name refers the current and next school year?

8. Customer Connections Agents can update an address?

9. Where do call logs need to be created?

10. Where in the EMS can you access contact information for a particular student's teacher?

11. Where can you find the last time a User logged into Connexus?

12. What are we as Customer Care Agents allowed to change or add under Address & Contact Information? (Click all that apply)

5.

Course Placement Tool shows what?