2. Ems Quiz - Gr

17 Questions | Total Attempts: 113

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2. Ems Quiz - Gr

Questions and Answers
  • 1. 
    What academic record does a high school student need to submit?
  • 2. 
    What information is required to search using this system?
  • 3. 
    What information is required to search using this system?
  • 4. 
    What information is required to search using this system?
  • 5. 
    What information is required to search using this system? 
  • 6. 
    1. Course Placement Tool shows what?
    • A. 

      What courses are currently pending for the student

    • B. 

      What courses are currently assigned to the student

    • C. 

      What courses the student has taken the previous year

    • D. 

      All of the above

  • 7. 
    What area in the EMS do you go to when you need to reset a password for a user in the EMS?
    • A. 

      Household Overview / Additional Information

    • B. 

      User Overview / Required Information

    • C. 

      Household Overview / Required Information

    • D. 

      User Overview / Additional Information

  • 8. 
    In reviewing courses for a student,  A and B next to the course name refers the current and next school year?
    • A. 

      True

    • B. 

      False

  • 9. 
    Where in the EMS can you locate the caller’s Household pin?
    • A. 

      Location Overview / Basic Properties / HH Pin

    • B. 

      Location Overview / Required Information / HH Pin

    • C. 

      Location Overview / Data Views / HH Pin

    • D. 

      Location Overview / Sections / HH Pin

  • 10. 
    Where can you find the last time a User logged into Connexus?
    • A. 

      User Manager / Attendance

    • B. 

      Location / Household Overview / Data Views

    • C. 

      User Overview / Details

    • D. 

      Location / Household Overview / Details

  • 11. 
    What are we as Customer Care Agents allowed to change or add under Address & Contact Information? (Click all that apply)
    • A. 

      Emergency Contact Numbers

    • B. 

      Address

    • C. 

      Email Address

    • D. 

      Phone Number

    • E. 

      Business Address

    • F. 

      Secondary Email Address

    • G. 

      Cell Phone Numbers

    • H. 

      Po box

  • 12. 
    Customer Connections Agents can update an address?
    • A. 

      True

    • B. 

      False

  • 13. 
    When you want to see what technology is currently assigned to the household, where should you look?  
    • A. 

      Order Aware

    • B. 

      Issue Aware

    • C. 

      Data Views

    • D. 

      Assets

  • 14. 
    Where in the EMS can you access contact information for a particular student’s teacher?
    • A. 

      Location Over / Assets / Data View / Employee Profile

    • B. 

      Location Over / Sections / Data View / Employee Profile

    • C. 

      User Over / Sections / Data View / Employee Profile

    • D. 

      User Over / Assets/ Data View / Employee Profile

  • 15. 
    Where can you locate the School Handbook and State Specific Handbooks?
    • A. 

      Message Boards

    • B. 

      Planner

    • C. 

      Virtual Library

    • D. 

      Blue House

  • 16. 
    Where do call logs need to be created?
    • A. 

      User Manager

    • B. 

      Order Aware

    • C. 

      Issue Aware

    • D. 

      Location / Household Manager

  • 17. 
    Order Aware is where you will find the shipment status of the materials that have been ordered for the family? You can also access the UPS Tracking Number to locate the shipment.
    • A. 

      True

    • B. 

      False