Trivia Questions Quiz On Pharmacy Billing And Reimbursement!

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Trivia Questions Quiz On Pharmacy Billing And Reimbursement! - Quiz

Below is a Trivia Questions Quiz on Pharmacy Billing and Reimbursement! People at times have less money to pick up their prescribed medication, and there are mechanisms put in place to ensure that people pay their outstanding credit and also know if they have a tab that is overpaid. How about you see how much you know about the procedures you should follow as a pharmacist?


Questions and Answers
  • 1. 

    IRs will always take 2-3 business days to receive a resolution.

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    The statement is false because IRs (incident reports) do not always take 2-3 business days to receive a resolution. The time it takes to resolve an incident report can vary depending on the nature and complexity of the issue, the resources available, and the urgency of the situation. Some incidents may be resolved within hours, while others may take longer, especially if they require extensive investigation or involve multiple parties. Therefore, it is incorrect to assume that IRs will always take 2-3 business days to receive a resolution.

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  • 2. 

    Non-payment of a balance could hold up an order.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    Non-payment of a balance refers to the situation where a customer has not paid the full amount owed for a product or service. In such cases, the seller may choose to hold up the order until the balance is settled. This is a common practice in business to ensure that customers fulfill their financial obligations before receiving the ordered goods or services. Therefore, it is true that non-payment of a balance could hold up an order.

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  • 3. 

    If a Member would like to appeal an IR, which address should they send their appeal letter?

    • A.

      WellDyneRx-Appeals P.O. Box 4517 Lakeland, FL 80155

    • B.

      WellDyneRx-Appeals P.O. Box 4517 Englewood, CO 80155

    • C.

      WellDyneRx-Appeals P.O. Box 90369 Lakeland, FL 33804

    • D.

      None of the Above

    Correct Answer
    B. WellDyneRx-Appeals P.O. Box 4517 Englewood, CO 80155
    Explanation
    The correct answer is WellDyneRx-Appeals P.O. Box 4517 Englewood, CO 80155. This is the address where a Member should send their appeal letter if they would like to appeal an IR.

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  • 4. 

    It is not necessary to acknowledge/confirm the reason of the call, on every call.

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    Acknowledging or confirming the reason of the call on every call is important for effective communication and customer service. It helps in ensuring that both parties are on the same page and have a clear understanding of the purpose of the call. Failing to acknowledge or confirm the reason of the call can lead to misunderstandings, confusion, and inefficiency in resolving issues or providing assistance. Therefore, it is necessary to acknowledge or confirm the reason of the call on every call.

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  • 5. 

    Which medications does Covance Specialty Pharmacy fills?

    • A.

      Ranexa

    • B.

      Lisinopril

    • C.

      Letaris

    • D.

      Ambien

    • E.

      Cayston

    • F.

      Xanax

    • G.

      Xtandi

    • H.

      Truvada

    Correct Answer(s)
    A. Ranexa
    C. Letaris
    E. Cayston
    G. Xtandi
    H. Truvada
    Explanation
    Covance Specialty Pharmacy fills medications such as Ranexa, Letaris, Cayston, Xtandi, and Truvada.

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  • 6. 

    What is the phone number to VRx?

    • A.

      866-333-2757

    • B.

      877-647-4026

    • C.

      800-310-2835

    • D.

      877-879-9722

    Correct Answer
    D. 877-879-9722
    Explanation
    The correct answer is 877-879-9722.

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  • 7. 

    Which email address would you use if a Covance Member has questions regarding their order?

    Correct Answer
    C. [email protected]
    Explanation
    The correct email address to use if a Covance Member has questions regarding their order is [email protected].

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  • 8. 

    VRx is the same as DMBA.

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    The statement "VRx is the same as DMBA" is false. VRx and DMBA are two different entities or concepts. The statement suggests that they are equivalent or identical, but in reality, they are not. Therefore, the correct answer is false.

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  • 9. 

    We do not print invoices with Member's names.

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    The statement suggests that invoices do not include the names of the members. Therefore, the correct answer is False, as this implies that invoices actually do include the names of the members.

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  • 10. 

    If a Member request an invoice with their name, they will receive 1 invoice for the order.

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    If a member requests an invoice with their name, they will not receive just one invoice for the order. The statement implies that multiple invoices will be generated for the order, each with the member's name on it. Therefore, the correct answer is False.

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  • Current Version
  • Mar 21, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Apr 10, 2013
    Quiz Created by
    Mgayton
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