Trivia Questions Quiz On Pharmacy Billing And Reimbursement!

1. Non-payment of a balance could hold up an order.

True

False

Non-payment of a balance refers to the situation where a customer has not paid the full amount owed for a product or service. In such cases, the seller may choose to hold up the order until the balance is settled. This is a common practice in business to ensure that customers fulfill their financial obligations before receiving the ordered goods or services. Therefore, it is true that non-payment of a balance could hold up an order.

Explanation

Non-payment of a balance refers to the situation where a customer has not paid the full amount owed for a product or service. In such cases, the seller may choose to hold up the order until the balance is settled. This is a common practice in business to ensure that customers fulfill their financial obligations before receiving the ordered goods or services. Therefore, it is true that non-payment of a balance could hold up an order.

2. It is not necessary to acknowledge/confirm the reason of the call, on every call.

True

False

Acknowledging or confirming the reason of the call on every call is important for effective communication and customer service. It helps in ensuring that both parties are on the same page and have a clear understanding of the purpose of the call. Failing to acknowledge or confirm the reason of the call can lead to misunderstandings, confusion, and inefficiency in resolving issues or providing assistance. Therefore, it is necessary to acknowledge or confirm the reason of the call on every call.

Explanation

Acknowledging or confirming the reason of the call on every call is important for effective communication and customer service. It helps in ensuring that both parties are on the same page and have a clear understanding of the purpose of the call. Failing to acknowledge or confirm the reason of the call can lead to misunderstandings, confusion, and inefficiency in resolving issues or providing assistance. Therefore, it is necessary to acknowledge or confirm the reason of the call on every call.

3. VRx is the same as DMBA.

True

False

The statement "VRx is the same as DMBA" is false. VRx and DMBA are two different entities or concepts. The statement suggests that they are equivalent or identical, but in reality, they are not. Therefore, the correct answer is false.

Explanation

The statement "VRx is the same as DMBA" is false. VRx and DMBA are two different entities or concepts. The statement suggests that they are equivalent or identical, but in reality, they are not. Therefore, the correct answer is false.

4. What is the phone number to VRx?

866-333-2757

877-647-4026

800-310-2835

877-879-9722

The correct answer is 877-879-9722.

Explanation

The correct answer is 877-879-9722.

5. We do not print invoices with Member's names.

True

False

The statement suggests that invoices do not include the names of the members. Therefore, the correct answer is False, as this implies that invoices actually do include the names of the members.

Explanation

The statement suggests that invoices do not include the names of the members. Therefore, the correct answer is False, as this implies that invoices actually do include the names of the members.

6. IRs will always take 2-3 business days to receive a resolution.

True

False

The statement is false because IRs (incident reports) do not always take 2-3 business days to receive a resolution. The time it takes to resolve an incident report can vary depending on the nature and complexity of the issue, the resources available, and the urgency of the situation. Some incidents may be resolved within hours, while others may take longer, especially if they require extensive investigation or involve multiple parties. Therefore, it is incorrect to assume that IRs will always take 2-3 business days to receive a resolution.

Explanation

The statement is false because IRs (incident reports) do not always take 2-3 business days to receive a resolution. The time it takes to resolve an incident report can vary depending on the nature and complexity of the issue, the resources available, and the urgency of the situation. Some incidents may be resolved within hours, while others may take longer, especially if they require extensive investigation or involve multiple parties. Therefore, it is incorrect to assume that IRs will always take 2-3 business days to receive a resolution.

7. Which email address would you use if a Covance Member has questions regarding their order?

[email protected]

None of the above

The correct email address to use if a Covance Member has questions regarding their order is [email protected].

Explanation

The correct email address to use if a Covance Member has questions regarding their order is [email protected].

8. If a Member request an invoice with their name, they will receive 1 invoice for the order.

True

False

If a member requests an invoice with their name, they will not receive just one invoice for the order. The statement implies that multiple invoices will be generated for the order, each with the member's name on it. Therefore, the correct answer is False.

Explanation

If a member requests an invoice with their name, they will not receive just one invoice for the order. The statement implies that multiple invoices will be generated for the order, each with the member's name on it. Therefore, the correct answer is False.

9. If a Member would like to appeal an IR, which address should they send their appeal letter?

WellDyneRx-Appeals P.O. Box 4517 Lakeland, FL 80155

WellDyneRx-Appeals P.O. Box 4517 Englewood, CO 80155

WellDyneRx-Appeals P.O. Box 90369 Lakeland, FL 33804

None of the Above

The correct answer is WellDyneRx-Appeals P.O. Box 4517 Englewood, CO 80155. This is the address where a Member should send their appeal letter if they would like to appeal an IR.

Explanation

The correct answer is WellDyneRx-Appeals P.O. Box 4517 Englewood, CO 80155. This is the address where a Member should send their appeal letter if they would like to appeal an IR.