A+ Certification : 6.0 Operating System Troubleshooting (Essentials)

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  • 1/17 Questions

    You have an application open in Windows 2000 that is not responding. Which of the following utilities can you use to forcibly close the nonresponsive application?

    • Application Manager
    • Task Manger
    • Windows Explorer
    • Device Manager
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A+ Certification : 6.0 Operating System Troubleshooting (Essentials) - Quiz
About This Quiz

In the previous classes we have covered different troubleshooting ways of correcting some common operating system performance issues. Can you say that you understood the whole topic perfectly and can answer any questions arising from it? If yes, take up the quiz below and prove just that. All the best!

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  • 2. 

    Windows XP includes a feature called a ______________, which is a copy of your system configuration that can be used to roll back the system to a previous state if a configuration error occurs.

    • Restore point

    • Repair point

    • Roll back point

    • Registry

    Correct Answer
    A. Restore point
    Explanation
    Windows XP includes a feature called a restore point, which is a copy of your system configuration that can be used to roll back the system to a previous state if a configuration error occurs. This feature allows users to revert any changes made to the system settings or installed software, effectively restoring the computer to a previous working state. By creating restore points, users can ensure that they have a backup option in case any issues arise, providing a safety net for system configuration errors.

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  • 3. 

    What does safe mode allow you to do?

    • Run Windows without processing AUTOEXEC.BAT and CONFIG.SYS.

    • Boot the system without scanning drives.

    • Start Windows using only basic files and drivers.

    • Skip loading the Registry.

    Correct Answer
    A. Start Windows using only basic files and drivers.
    Explanation
    Safe mode allows you to start Windows using only basic files and drivers. In safe mode, certain features and functions are disabled, such as network connectivity and advanced graphics, in order to troubleshoot and fix issues with the operating system. By starting Windows in safe mode, you can isolate problems and determine if they are caused by third-party software, device drivers, or other system components. Safe mode does not process AUTOEXEC.BAT and CONFIG.SYS files, skip loading the Registry, or boot the system without scanning drives.

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  • 4. 

    In Windows XP, how do you access advance startup options?

    • By pressing the spacebar when prompted to do so

    • By holding down Ctrl+Alt+Del after the Windows logo displays for the first time

    • By pressing Esc after the OS menu displays

    • By pressing F8 during the first phase of the boot process

    Correct Answer
    A. By pressing F8 during the first phase of the boot process
    Explanation
    To access advanced startup options in Windows XP, you need to press F8 during the first phase of the boot process. This will bring up a menu that allows you to choose various advanced startup options such as Safe Mode, Last Known Good Configuration, and others.

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  • 5. 

    In order to delete and/or replace system files, which command do you use to remove the Hidden, System, and Read-only attributes on the file before you replace the file?

    • UNDELETE

    • ERASE

    • ATTRIB

    • DELETE

    Correct Answer
    A. ATTRIB
    Explanation
    The correct answer is ATTRIB. When deleting and/or replacing system files, the ATTRIB command is used to remove the Hidden, System, and Read-only attributes on the file before replacing it. This command allows the user to modify the attributes of a file or directory, including removing the attributes that may prevent the file from being deleted or replaced.

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  • 6. 

    All of the following are Windows-based troubleshooting or modification utilities except _____________.

    • SYSEDIT

    • PSCRIPT

    • MSCONFIG

    • DEFRAG

    Correct Answer
    A. PSCRIPT
    Explanation
    PSCRIPT is a printer driver that allows users to print from applications using PostScript language. It is not a troubleshooting or modification utility like the other options listed. SYSEDIT is a Windows utility that allows users to modify system files, MSCONFIG is a tool used to troubleshoot startup issues and manage system configuration, and DEFRAG is a utility used to defragment hard drives. Therefore, PSCRIPT is the only option that does not fit the category of troubleshooting or modification utilities.

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  • 7. 

    Which advance startup option in Windows 2000 would you use to be able to return to a previously functioning environment?

    • Command Prompt Only

    • Safe Mode

    • Step-By-Step Configuration

    • Debugging Mode

    • Last Known Good Configuration

    Correct Answer
    A. Last Known Good Configuration
    Explanation
    Last Known Good Configuration is the correct answer because it allows the user to revert the system settings to a previously known working state. This option is useful when a change in the system configuration causes issues or errors, and the user wants to restore the system to a state where it was functioning properly.

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  • 8. 

    In Windows XP, which of the following utilities is responsible for finding, downloading, and installing Windows service packs?

    • Update Manager

    • Service Pack Manager

    • Windows Update

    • Download Manager

    Correct Answer
    A. Windows Update
    Explanation
    Windows Update is the correct answer because it is the utility in Windows XP that is responsible for finding, downloading, and installing Windows service packs. Windows Update is a feature that allows users to keep their operating system up to date with the latest security patches, bug fixes, and other updates released by Microsoft. It provides a centralized location for managing and installing updates, including service packs, which are major updates that can include new features and improvements to the operating system.

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  • 9. 

    Symptoms of swap-file problems include extremely slow system speed and a disk that is constantly being accessed, which is referred to as ______________.

    • Clocking

    • Thrashing

    • Booting

    • Filtering

    Correct Answer
    A. Thrashing
    Explanation
    Thrashing is the correct answer because it refers to the constant accessing of the disk, which is a symptom of swap-file problems. When the system's memory is insufficient and it starts using the hard disk as virtual memory, it leads to excessive swapping of data between the disk and memory. This constant swapping results in a slowdown of the system's speed and overall performance, causing symptoms like extremely slow system speed and constant disk access.

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  • 10. 

    What do you do use in Windows XP to create a recovery disk?

    • Automated System Recovery (ASR)

    • RDISK.EXE

    • Enhanced Startup Disk (ESD)

    • Emergency Recovery System (ERS)

    Correct Answer
    A. Automated System Recovery (ASR)
    Explanation
    Automated System Recovery (ASR) is used in Windows XP to create a recovery disk. ASR is a feature that allows users to create a backup of the system's critical files and settings. This recovery disk can be used to restore the system in case of a system failure or corruption. ASR provides a simple and automated way to create a recovery disk, ensuring that important data and settings are backed up and can be easily restored when needed.

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  • 11. 

    What is the first step in the troubleshooting process?

    • Talk to the customer

    • Gather information

    • Eliminate possibilities

    • Document your work

    Correct Answer
    A. Talk to the customer
    Explanation
    The first step in the troubleshooting process is to talk to the customer. This is important because the customer can provide valuable information about the issue they are experiencing, such as when it started, any error messages they have received, or any recent changes they have made. By gathering this information, the technician can gain a better understanding of the problem and begin to identify potential solutions. Additionally, talking to the customer helps to establish good communication and rapport, which can be beneficial throughout the troubleshooting process.

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  • 12. 

    What is the quickest solution to fixing a corrupt NTOSKRNL.EXE file?

    • Reinstall Windows

    • Replace the corrupt file with a new one

    • Modify the BOOT.INI file to point to the backup NTOSKRNL.EXE file.

    • Boot from a startup disk and replace the file from the setup disks or CD-ROM.

    Correct Answer
    A. Boot from a startup disk and replace the file from the setup disks or CD-ROM.
    Explanation
    The quickest solution to fixing a corrupt NTOSKRNL.EXE file is to boot from a startup disk and replace the file from the setup disks or CD-ROM. This method allows for a direct replacement of the corrupt file with a new one, without the need for reinstalling Windows or modifying the BOOT.INI file.

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  • 13. 

    All of the following are common problems faced in troubleshooting Windows and applications except _______________.

    • General protection faults

    • Valid working directory

    • System lockup

    • Application will not start or load

    Correct Answer
    A. Valid working directory
    Explanation
    The correct answer is "Valid working directory". In troubleshooting Windows and applications, common problems include general protection faults, system lockup, and applications not starting or loading. However, a valid working directory is not typically considered a problem in troubleshooting as it refers to the directory where the application is currently running from, and it is expected to be valid for the application to function properly.

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  • 14. 

    All of the following are Windows file-related problems except _______________.

    • System files not found

    • Configuration file issues

    • AUTOEXEC.BAT issues

    • Swap-file issues

    • Boot file issues

    Correct Answer
    A. AUTOEXEC.BAT issues
    Explanation
    The AUTOEXEC.BAT file is a configuration file used in older versions of Windows to execute commands during the boot process. Therefore, it is a Windows file-related problem.

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  • 15. 

    In Windows 2000, which utility do you use to create an ERD?

    • Disk Management

    • Backup

    • SYSEDIT

    • Windows 2000 doesn't support making an ERD.

    Correct Answer
    A. Backup
    Explanation
    In Windows 2000, the utility used to create an ERD is Backup. This utility allows users to create an Emergency Repair Disk (ERD) which can be used to restore the system in case of any issues or failures. The ERD contains important system files and settings that are necessary for the system's recovery.

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  • 16. 

    In Windows 2000 and Windows XP, which of the following files is specifically responsible for enabling communication between the system hardware and the operating system?

    • NTDETECT.COM

    • NTOSKRNL.EXE

    • NTBOOTDD.SYS

    • HAL.DLL

    • NTLDR

    Correct Answer
    A. HAL.DLL
    Explanation
    HAL.DLL is specifically responsible for enabling communication between the system hardware and the operating system in Windows 2000 and Windows XP. It stands for Hardware Abstraction Layer and acts as a mediator between the hardware and the operating system, providing a consistent interface for the operating system to interact with different hardware devices. It abstracts the hardware details, allowing the operating system to be hardware independent and easily portable across different systems.

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  • 17. 

    Which of the following is the most common error in Windows, and it happens when a program accesses memory another program is using or when a program accesses a memory address that doesn't exist?

    • General protection fault

    • Windows protection error

    • Illegal operation

    • System lockup

    Correct Answer
    A. Illegal operation
    Explanation
    The most common error in Windows is an illegal operation. This error occurs when a program tries to access memory that is being used by another program or when it tries to access a memory address that does not exist. This can happen due to various reasons such as programming errors, incompatible software, or corrupted system files. When an illegal operation occurs, the program is usually terminated and the user is prompted to close it.

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Quiz Review Timeline (Updated): Mar 19, 2023 +

Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

  • Current Version
  • Mar 19, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Jan 26, 2009
    Quiz Created by
    Taco666hate
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