A+ Certification : 6.0 Operating System Troubleshooting (Essentials)

17 Questions | Total Attempts: 620

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A Plus Certification Quizzes & Trivia

In the previous classes we have covered different troubleshooting ways of correcting some common operating system performance issues. Can you say that you understood the whole topic perfectly and can answer any questions arising from it? If yes, take up the quiz below and prove just that. All the best!


Questions and Answers
  • 1. 
    What do you do use in Windows XP to create a recovery disk?
    • A. 

      Automated System Recovery (ASR)

    • B. 

      RDISK.EXE

    • C. 

      Enhanced Startup Disk (ESD)

    • D. 

      Emergency Recovery System (ERS)

  • 2. 
    What does safe mode allow you to do?
    • A. 

      Run Windows without processing AUTOEXEC.BAT and CONFIG.SYS.

    • B. 

      Boot the system without scanning drives.

    • C. 

      Start Windows using only basic files and drivers.

    • D. 

      Skip loading the Registry.

  • 3. 
    All of the following are Windows-based troubleshooting or modification utilities except _____________.
    • A. 

      SYSEDIT

    • B. 

      PSCRIPT

    • C. 

      MSCONFIG

    • D. 

      DEFRAG

  • 4. 
    In order to delete and/or replace system files, which command do you use to remove the Hidden, System, and Read-only attributes on the file before you replace the file?
    • A. 

      UNDELETE

    • B. 

      ERASE

    • C. 

      ATTRIB

    • D. 

      DELETE

  • 5. 
    All of the following are common problems faced in troubleshooting Windows and applications except _______________.
    • A. 

      General protection faults

    • B. 

      Valid working directory

    • C. 

      System lockup

    • D. 

      Application will not start or load

  • 6. 
    What is the first step in the troubleshooting process?
    • A. 

      Talk to the customer

    • B. 

      Gather information

    • C. 

      Eliminate possibilities

    • D. 

      Document your work

  • 7. 
    All of the following are Windows file-related problems except _______________.
    • A. 

      System files not found

    • B. 

      Configuration file issues

    • C. 

      AUTOEXEC.BAT issues

    • D. 

      Swap-file issues

    • E. 

      Boot file issues

  • 8. 
    Symptoms of swap-file problems include extremely slow system speed and a disk that is constantly being accessed, which is referred to as ______________.
    • A. 

      Clocking

    • B. 

      Thrashing

    • C. 

      Booting

    • D. 

      Filtering

  • 9. 
    What is the quickest solution to fixing a corrupt NTOSKRNL.EXE file?
    • A. 

      Reinstall Windows

    • B. 

      Replace the corrupt file with a new one

    • C. 

      Modify the BOOT.INI file to point to the backup NTOSKRNL.EXE file.

    • D. 

      Boot from a startup disk and replace the file from the setup disks or CD-ROM.

  • 10. 
    Which of the following is the most common error in Windows, and it happens when a program accesses memory another program is using or when a program accesses a memory address that doesn't exist?
    • A. 

      General protection fault

    • B. 

      Windows protection error

    • C. 

      Illegal operation

    • D. 

      System lockup

  • 11. 
    In Windows XP, how do you access advance startup options?
    • A. 

      By pressing the spacebar when prompted to do so

    • B. 

      By holding down Ctrl+Alt+Del after the Windows logo displays for the first time

    • C. 

      By pressing Esc after the OS menu displays

    • D. 

      By pressing F8 during the first phase of the boot process

  • 12. 
    Which advance startup option in Windows 2000 would you use to be able to return to a previously functioning environment?
    • A. 

      Command Prompt Only

    • B. 

      Safe Mode

    • C. 

      Step-By-Step Configuration

    • D. 

      Debugging Mode

    • E. 

      Last Known Good Configuration

  • 13. 
    In Windows 2000, which utility do you use to create an ERD?
    • A. 

      Disk Management

    • B. 

      Backup

    • C. 

      SYSEDIT

    • D. 

      Windows 2000 doesn't support making an ERD.

  • 14. 
    In Windows XP, which of the following utilities is responsible for finding, downloading, and installing Windows service packs?
    • A. 

      Update Manager

    • B. 

      Service Pack Manager

    • C. 

      Windows Update

    • D. 

      Download Manager

  • 15. 
    Windows XP includes a feature called a ______________, which is a copy of your system configuration that can be used to roll back the system to a previous state if a configuration error occurs.
    • A. 

      Restore point

    • B. 

      Repair point

    • C. 

      Roll back point

    • D. 

      Registry

  • 16. 
    In Windows 2000 and Windows XP, which of the following files is specifically responsible for enabling communication between the system hardware and the operating system?
    • A. 

      NTDETECT.COM

    • B. 

      NTOSKRNL.EXE

    • C. 

      NTBOOTDD.SYS

    • D. 

      HAL.DLL

    • E. 

      NTLDR

  • 17. 
    You have an application open in Windows 2000 that is not responding. Which of the following utilities can you use to forcibly close the nonresponsive application?
    • A. 

      Application Manager

    • B. 

      Task Manger

    • C. 

      Windows Explorer

    • D. 

      Device Manager

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