New Hire Training Survey

1. Panel - Go! Control (Programming sensors, key fobs, key pads)

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2

3

4

5

2. Equipment (The basic functions, programming, and installation) - Key 1 (key fob)

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2

3

4

5

3. Equipment (The basic functions, programming, and installation) - Panic Pendant

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2

3

4

5

4. Equipment (The basic functions, programming, and installation) - PIR (motion detector)

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2

3

4

5

5. Equipment (The basic functions, programming, and installation) - GB (Glass break detector)

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2

3

4

5

6. Equipment (The basic functions, programming, and installation) - Tilt Sensor

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2

3

4

5

7. Equipment (The basic functions, programming, and installation) - Thermostats

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3

4

5

8. Equipment (The basic functions, programming, and installation) - Lamp modules

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2

3

4

5

9. Equipment (The basic functions, programming, and installation) - Door Locks (deadbolt)

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2

3

4

5

10. Understanding the difference between Zone and Field programming

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3

4

5

11. Panel - Go! Control (Navigating the panels programming, ex. from user mode to installer toolbox, to questions)

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2

3

4

5

12. The definition of an AR and CSID

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4

5

13. Panel - Go! Control (User mode functions and customer training)

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3

4

5

14. New Install Process - The walk through, calling NIS if needed, selecting panel location, making recommendations to the customer, customer training, closing the ticket

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4

5

15. Service Call - Addressing the issue, making customer aware of fees, system inspection, making recommendations, closing ticket

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3

4

5

16. Policies and Procedures - Fleet program

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3

4

5

17. Policies and Procedures - Customer no show, days off, sick days

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4

5

18. Policies and Procedures - Existing equipment warranty (what Vivint covers)

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3

4

5

19. Policies and Procedures - Conference calls

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3

4

5

20. Policies and Procedures - Admin day (packets, reconciliations, team meetings, etc)

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3

4

5

21. Policies and Procedures - Filling out paperwork (SES, SOP, Service form, contracts)

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3

4

5

22. Home Automation - Camera set up and installation

1

2

3

4

5

23. Proper use of Tools - Multi Meter (checking voltage, continuity, A/C vs. D/C

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2

3

4

5

24. MTM - Updating Tickets (closing a ticket, adding/removing equipment, submitting upgrades and collecting payment, updating status')

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4

5

25. MTM - Inventory Management. (creating an online order, accepting shipments, reconciling inventory counts, creating a shipping label, transferring equipment)

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2

3

4

5

26. Packets (proper arrangement of papers)

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2

3

4

5

27. MTM - Submitting an Inspection

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2

3

4

5

28. MTM - Mobile Tech Manager App. - Ticket Management (Viewing schedules, tickets, notes and history, checking signals, putting an account on/off test, cell unit status)

1

2

3

4

5

29. Time Force (How to clock in and out, correcting time punches, requesting PTO)

1

2

3

4

5

30. Tools - Toner/Probe (Tone a sensor/wire, checking for continuity)

1

2

3

4

5

31. Tools - Stud Finder (proper use)

1

2

3

4

5

32. Tools - FG - 701 Glass break tester

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2

3

4

5

33. Equipment (The basic functions, programming, and installation) - SMK 1/2/3 (smoke detector)

1

2

3

4

5

34. Equipment (The basic functions, programming, and installation) - DW 20 (recessed door sensor)

1

2

3

4

5

35. Equipment (The basic functions, programming, and installation) - DW 10 (window sensor)

1

2

3

4

5

36. Tools - Speed bore bit, and hole saw (proper drilling of recessed door sensors)

1

2

3

4

5

37. Equipment (The basic functions, programming, and installation) - CO 1/2/3 (CO detector)

1

2

3

4

5

38. Tools - Wet noodle and chain, and Glow rod (proper wiring techniques)

1

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3

4

5

39. Tools - Staple Gun (distance between staple, proper placement of the staple, loading reloading)

1

2

3

4

5

40. Please rate your 2nd trainer on his/her quality of training and efficiency on a scale from 1-10 (10 being fantastic, and 1 being very poor)

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3

4

5

6

7

8

9

10

41. Home Automation - Setting up notifications and rules on Alarm.com

1

2

3

4

5

42. Policies and Procedures - Using Arena.vivint.com and Service.vivint.com (idea board, documents, videos, Gladiator etc.)

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2

3

4

5

43. Home Automation - Setting up schedules for thermostats

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3

4

5

44. MTM - Creating/Deleting Non Availabilities - "NA's"

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4

5

45. MTM - Submitting a referral

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3

4

5

46. Policies and Procedures - Using the Coaching Cards

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4

5

47. Please rate your 3rd trainer on his/her quality of training and efficiency on a scale from 1-10 (10 being fantastic, and 1 being very poor)

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9

10

48. Please rate your 1st trainer on his/her quality of training and efficiency on a scale from 1-10 (10 being fantastic, and 1 being very poor)

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4

5

6

7

8

9

10

49. Submitting a reimbursement (concur)

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5

50. Installation - Take Over Module/ "Super Switch)

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4

5

51. Tools - Butt Set (Checking for a dial tone, understanding polarity)

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3

4

5

52. Equipment (The basic functions, programming, and installation) - GE translator

1

2

3

4

5

53. Tools - Flex Bit (for drilling through fire blocks)

1

2

3

4

5

54. Panel - Vista 15 (programming the 6150 RF, and local keyfob programming)

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3

4

5

55. Panel - Vista 15 (proper wiring of sensors and siren)

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3

4

5

56. Panel - Vista 15 (User mode functions and customer training)

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2

3

4

5

57. Panel - Vista 15 (Programming sensors, key fobs, key pads)

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2

3

4

5

58. Panel - Vista 15 (Navigating the panels programming, ex. from user mode to installer toolbox, to field programming)

1

2

3

4

5

59. Panel - APX32/Lynx (User mode functions and customer training)

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3

4

5

60. Panel - APX32/Lynx (Programming sensors, key fobs, key pads)

1

2

3

4

5

61. Panel - APX32/Lynx (Navigating the panels programming, ex. from user mode to installer toolbox, to field programming)

1

2

3

4

5