New Hire Review Assessment Week 1
(131).webp "New Hire Review Assessment Week 1 - Quiz")
Questions and Answers
- 1.
What are the two Web References files you must always check during Briefing (Brief Time)
- A.
All of Web Reference´s files
- B.
THOT and System Flight Information (SYSFLIFO)
- C.
Email
- D.
There´s no Briefing
Correct Answer
B. THOT and System Flight Information (SYSFLIFO)Explanation
During a briefing, it is important to check the THOT (Takeoff and Landing Performance) and System Flight Information (SYSFLIFO) web reference files. These files provide critical information related to takeoff and landing performance as well as the current status of the aircraft's systems. By reviewing these files, pilots can ensure that they have the necessary information to safely operate the aircraft. The other options mentioned, such as all of Web Reference's files and email, are not specifically mentioned as essential files to check during the briefing.Rate this question:
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- 2.
What password do you use when you sign in to IW
- A.
Jetnet Password
- B.
AACoRN Password
- C.
None
- D.
IW Password
Correct Answer
C. NoneExplanation
The correct answer is "None" because the question is asking for the password used to sign in to IW, and "None" indicates that no password is used.Rate this question:
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- 3.
What option do you select at the end of your shift to Log Out of IW
- A.
EndOfDuty
- B.
Not Ready - Off
- C.
None
- D.
Not Ready - Out
Correct Answer
A. EndOfDutyExplanation
At the end of your shift, you would select the option "EndOfDuty" to log out of IW. This option indicates that your duty or work period has ended and you are no longer available or ready for any further tasks or assignments.Rate this question:
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- 4.
A technique used to build rapport with your customer is to
- A.
Acknowledge the reason a customer is traveling, i.e. vacations, wedding, birth, death…etc
- B.
Greet and use the customer´s name
- C.
All answers are correct
- D.
Neither answer is correct
Correct Answer
C. All answers are correctExplanation
Building rapport with customers is an important aspect of customer service. One technique to achieve this is by acknowledging the reason a customer is traveling, such as vacations, weddings, births, or deaths. This shows empathy and understanding towards the customer's situation, helping to establish a connection. Another technique is to greet the customer and use their name, which adds a personal touch and makes the interaction more friendly and personalized. Both of these techniques can contribute to building rapport and creating a positive customer experience. Therefore, the correct answer is that all answers are correct.Rate this question:
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- 5.
A flight from Tokyo Narita, Japan (NRT) to Los Angeles, CA (LAX) can arrive prior to its departure time because
- A.
It crosses the equator
- B.
It crosses the equator
- C.
It crosses the International Dateline
- D.
It cannot arrive prior to departure
Correct Answer
C. It crosses the International DatelineExplanation
When a flight from Tokyo Narita, Japan (NRT) to Los Angeles, CA (LAX) crosses the International Dateline, it can arrive prior to its departure time. This is because when crossing the International Dateline, the time zones are reversed, causing the flight to "travel back in time." As a result, the arrival time can be earlier than the departure time, even though the flight duration remains the same.Rate this question:
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- 6.
What is the name of the repository that houses our policies and procedures?
- A.
Web Reference
- B.
Find the File
- C.
Reservations References
- D.
Jetwire
Correct Answer
A. Web ReferenceExplanation
The correct answer is "Web Reference". This is the name of the repository that houses our policies and procedures.Rate this question:
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- 7.
The following are the complete parts of AACoRN's framework
- A.
Title bar and Status bar
- B.
Title bar, Menu bar, Tool bar, Navigation bar, AAdvantage, Rcvd. From and Status bar
- C.
Title bar, Menu bar, Tool bar and Rcvd. From
- D.
Tool bar
Correct Answer
B. Title bar, Menu bar, Tool bar, Navigation bar, AAdvantage, Rcvd. From and Status barExplanation
The correct answer includes all the complete parts of AACoRN's framework. These parts are the title bar, menu bar, tool bar, navigation bar, AAdvantage, Rcvd. From, and status bar. Each of these components serves a specific function in the framework and together they provide a comprehensive user interface for AACoRN.Rate this question:
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- 8.
How many minutes of brief time are you allowed?
- A.
Five minutes
- B.
Three minutes
- C.
Ten minutes
- D.
Seven minutes
Correct Answer
A. Five minutesExplanation
The correct answer is five minutes. This means that you are allowed a total of five minutes for a brief time.Rate this question:
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- 9.
A ________ is a marketing agreement between two or more airlines to share the same flight.
- A.
Codeshare
- B.
Interline agreement
- C.
Interline agreement
- D.
Business decision
Correct Answer
A. CodeshareExplanation
A codeshare is a marketing agreement between two or more airlines to share the same flight. This means that one airline can sell tickets for a flight operated by another airline under its own flight code. This allows airlines to expand their network and offer more destinations to their passengers without actually operating the flights themselves. Passengers benefit from codeshare agreements as they can book a single ticket for their entire journey, even if it involves multiple airlines.Rate this question:
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- 10.
In an availability display, what does an asterisk (*) indicate?
- A.
A connecting flight
- B.
A codeshare flight
- C.
A seasonal flight
- D.
An AA prime flight
Correct Answer
B. A codeshare flightExplanation
An asterisk (*) in an availability display indicates a codeshare flight. Codeshare flights are flights operated by one airline but marketed and sold by another airline. This allows airlines to offer flights to destinations they do not serve directly, by partnering with other airlines. The asterisk is used to indicate that the flight is operated by a different airline than the one selling the ticket.Rate this question:
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- 11.
The carrier who actually operates the flight is the:
- A.
Marketing carrier
- B.
Operating carrier
- C.
Regional carrier
- D.
None are correct
Correct Answer
B. Operating carrierExplanation
The operating carrier refers to the airline that is responsible for actually operating the flight. They provide the aircraft, crew, and other necessary resources for the flight. This is different from the marketing carrier, which is the airline that sells the tickets and promotes the flight. The regional carrier refers to a smaller airline that operates flights on behalf of a larger carrier. Therefore, the correct answer is the operating carrier.Rate this question:
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- 12.
When quoting a schedule that includes a Codeshare flight the DOT requires that you advise:
- A.
“Operated by…”
- B.
The arrival time at the destination
- C.
The type of aircraft
- D.
The marketing carrier
Correct Answer
A. “Operated by…”Explanation
When quoting a schedule that includes a Codeshare flight, it is required by the DOT to advise the "Operated by..." information. This means that when providing the schedule, it is necessary to mention the airline that is actually operating the flight, rather than the airline that is marketing or selling the flight. This information is important for passengers to know which airline they will be flying with and who is responsible for the operation of the flight.Rate this question:
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- 13.
The purpose of a _______________ is to enable Reservation representatives to reset their AACoRN password in the event they get locked out.
- A.
Generic password
- B.
Test system
- C.
Pin number
- D.
Employee number
Correct Answer
C. Pin numberExplanation
The pin number is used to enable Reservation representatives to reset their AACoRN password in case they get locked out. This suggests that the pin number serves as a security measure to verify the identity of the representatives and grant them access to reset their password.Rate this question:
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- 14.
What is the name of American Airlines’ company website that is used to access system-wide and local company information?
- A.
Jetstream
- B.
AACoRN Special
- C.
Jetnet
- D.
AACoRN
Correct Answer
C. JetnetExplanation
Jetnet is the name of American Airlines' company website that is used to access system-wide and local company information.Rate this question:
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- 15.
A Reservations representative’s role is to:
- A.
Service callers
- B.
Sell American Airlines’ products, including ancillary services and partner products, with efficiency, helpfulness and accuracy
- C.
Answer customer inquiries in an efficient professional manner
- D.
All answers are correct
Correct Answer
D. All answers are correctExplanation
The given answer states that all answers are correct. This means that a Reservations representative's role includes servicing callers, selling American Airlines' products, and answering customer inquiries in an efficient and professional manner. In other words, the representative is responsible for providing excellent customer service, selling products, and addressing customer queries effectively.Rate this question:
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- 16.
Which of the following are ancillary products offered by American Airlines?
- A.
Mileage Multiplier which allows purchase of extra miles
- B.
Main Cabin Extra which provides extra legroom
- C.
Priority which allows early boarding of the aircraft
- D.
All answers are correct
Correct Answer
D. All answers are correctExplanation
All of the options provided in the question are ancillary products offered by American Airlines. The Mileage Multiplier allows customers to purchase extra miles, Main Cabin Extra provides extra legroom, and Priority allows early boarding of the aircraft. Therefore, the correct answer is that all of the options are correct.Rate this question:
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- 17.
Use the Tab key to move forward in the Booking Information table. To move backward use:
- A.
Shift + Tab
- B.
Shift + Delete
- C.
Shift + Enter
- D.
Shift + Backspace
Correct Answer
A. Shift + TabExplanation
The given correct answer for this question is "Shift + Tab". This key combination is used to move backward in the Booking Information table.Rate this question:
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- 18.
How can you insert an entire line in the booking Information table?
- A.
Highlight the line below and type Shift
- B.
Highlight the line below and type Shift + Delete
- C.
Highlight the line below and type Shift + Insert
- D.
There isn’t a way to add a line
Correct Answer
C. Highlight the line below and type Shift + InsertExplanation
To insert an entire line in the booking information table, you can highlight the line below where you want to insert the new line and then press Shift + Insert. This keyboard shortcut will move the existing content down and create a new line above it.Rate this question:
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- 19.
Before you log in to IW you must:
- A.
Have an adapter and/or headset plugged into the computer
- B.
Sign into AACoRN
- C.
Sign into Jetnet
- D.
All answers are correct
Correct Answer
A. Have an adapter and/or headset plugged into the computerExplanation
Before logging in to IW, it is necessary to have an adapter and/or headset plugged into the computer. This is important because IW may require audio input/output for communication purposes. Having an adapter and/or headset ensures that the user can properly engage in any necessary audio activities within the IW platform. The other options mentioned, signing into AACoRN and Jetnet, may be required for other purposes but are not specifically related to logging into IW.Rate this question:
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- 20.
When things do not go as planned and a customer’s flights are cancelled or delayed, it is your responsibility to:
- A.
Assist efficiently and with courtesy
- B.
Respond with empathy
- C.
Present available options positively
- D.
All answers are correct
Correct Answer
D. All answers are correctExplanation
The correct answer is that all answers are correct. When a customer's flights are cancelled or delayed, it is the responsibility of the airline staff to assist efficiently and with courtesy, respond with empathy, and present available options positively. These actions help to provide excellent customer service and ensure that the customer feels supported and valued during a potentially stressful situation.Rate this question:
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- 21.
How many time zones are located in the contiguous United States?
- A.
1
- B.
4
- C.
3
- D.
2
Correct Answer
B. 4Explanation
There are four time zones located in the contiguous United States. The four time zones are Eastern Standard Time (EST), Central Standard Time (CST), Mountain Standard Time (MST), and Pacific Standard Time (PST). Each time zone represents a different region within the country and has its own specific time offset from Coordinated Universal Time (UTC).Rate this question:
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- 22.
Where is the file name located in a Web Reference file?
- A.
At the top of the file in gold/yellow font
- B.
In bold font in the Overview section
- C.
In the Index
- D.
In the Highlights section
Correct Answer
B. In bold font in the Overview sectionExplanation
The file name is located in bold font in the Overview section of a Web Reference file. This is where users can easily identify the name of the file they are referring to.Rate this question:
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- 23.
What Function key (F) shortcut always returns you to the home screen of Web Reference?
- A.
F10
- B.
F3
- C.
F6
- D.
F5
Correct Answer
D. F5Explanation
Pressing the F5 function key on a keyboard is a common shortcut to refresh or reload a web page. This action can also return the user to the home screen of a web reference, as it reloads the page and takes them back to the starting point.Rate this question:
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- 24.
When in AACoRN and you need to determine the process to use, how do you access Web Reference?
- A.
ALT key + W
- B.
Toggle (ALT + Tab)
- C.
Call for assistance
- D.
F10
Correct Answer
B. Toggle (ALT + Tab)Explanation
In AACoRN, when you need to determine the process to use, you can access the Web Reference by using the Toggle (ALT + Tab) command. This command allows you to switch between open windows and applications on your computer, making it easy to access the Web Reference when needed.Rate this question:
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- 25.
What is the best definition of a marketing carrier?
- A.
The carrier whose airline code and flight number displays in availability and on the ticket
- B.
The carrier who operates the flight
- C.
The carrier who customers check in with at the airport on departure day
- D.
Flight crew operates the flight
Correct Answer
A. The carrier whose airline code and flight number displays in availability and on the ticketExplanation
A marketing carrier refers to the airline whose airline code and flight number are displayed on the ticket and in availability. This means that even though another carrier may physically operate the flight, the marketing carrier is the one that customers associate with and book their tickets through.Rate this question:
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- 26.
What time is 7:00 PM in the 24 hour clock?
- A.
2200
- B.
1700
- C.
1900
- D.
0700
Correct Answer
C. 1900Explanation
The correct answer is 1900 because 7:00 PM in the 24-hour clock is equivalent to 19:00. In the 24-hour clock system, the hours go from 00:00 (midnight) to 23:59 (11:59 PM). So, 7:00 PM is 7 hours after 12:00 PM, which is 19:00.Rate this question:
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- 27.
Toggle to AACoRN CERT to answer the following question: Display availability from Los Angeles, CA (LAX) to Frankfurt, Germany (FRA) on Jan 15. What type of service is flight 70?
- A.
Codeshare flight
- B.
Non-stop flight
- C.
Through flight
- D.
Change of Gauge flight
Correct Answer
D. Change of Gauge flightExplanation
Flight 70 is a change of gauge flight. This means that the aircraft used for the flight will change at some point during the journey. In this case, the flight may start with one type of aircraft and then switch to another type of aircraft at a certain point. The change of gauge could occur at a layover airport or during a stopover. This type of flight is common when different airlines are involved in operating the flight or when there is a need to switch to a different aircraft due to operational reasons.Rate this question:
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- 28.
Toggle to AACoRN CERT to answer the following question: Display availability from New York-La Guardia, NY (LGA) to Minneapolis-St Paul, MN (MSP) on Jan 15th. How many non-stop flights are displayed?
- A.
0
- B.
3
- C.
2
- D.
4
Correct Answer
B. 3Explanation
The answer is 3 because the question asks for the number of non-stop flights displayed from New York-La Guardia, NY (LGA) to Minneapolis-St Paul, MN (MSP) on Jan 15th. Therefore, the correct answer is 3.Rate this question:
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- 29.
Toggle to AACoRN CERT to answer the following question: Display availability from Miami, FL (MIA) to Madrid, Spain (MAD) on Jun 15th. Who is the operating carrier for flight number 8638?
- A.
American Airlines
- B.
Iberia
- C.
British Airways
- D.
Japan Airlines
Correct Answer
B. IberiaExplanation
The correct answer is Iberia. Iberia is the operating carrier for flight number 8638 from Miami, FL (MIA) to Madrid, Spain (MAD) on Jun 15th.Rate this question:
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- 30.
Which of the following are ways to retrieve a PNR?
- A.
Record locator or Flight number, date of travel and last name of passenger
- B.
Last name
- C.
Flight time and date
- D.
None are correct
Correct Answer
A. Record locator or Flight number, date of travel and last name of passengerExplanation
To retrieve a PNR (Passenger Name Record), one can use either the record locator or flight number, along with the date of travel and the last name of the passenger. These details are used to identify and access the specific reservation in the airline's system. The record locator is a unique code assigned to each reservation, while the flight number, date of travel, and last name help narrow down the search and ensure the correct reservation is retrieved.Rate this question:
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- 31.
Toggle to AACoRN CERT to answer the following question: Display availability from Dallas-Fort Worth, TX (DFW) to Tokyo-Narita, Japan (NRT) on Jan 15. Which non-stop flight number is a codeshare flight?
- A.
Flight 61
- B.
Flight 175
- C.
Flight 8404
- D.
Flight 8481
Correct Answer
D. Flight 8481 -
- 32.
Toggle to AACoRN CERT to answer the following question: Display availability from Bangor, ME (BGR) to Philadelphia, PA (PHL) departure time 5A 40 days from today. What is the correct way to quote the first non-stop flight?
- A.
We have an Air Wisconsin flight departing Bangor, ME at 5:35 AM
- B.
We have a flight operated by Air Wisconsin as American Eagle departing Bangor, ME at 8:00 AM
- C.
We have a flight operated by Air Wisconsin as American Eagle departing Bangor, ME at 5:35 AM
- D.
We have an American Eagle flight operating out of Bangor, ME at 8:00 AM
Correct Answer
C. We have a flight operated by Air Wisconsin as American Eagle departing Bangor, ME at 5:35 AMExplanation
The correct way to quote the first non-stop flight from Bangor, ME to Philadelphia, PA is "We have a flight operated by Air Wisconsin as American Eagle departing Bangor, ME at 5:35 AM." This option mentions the correct airline (Air Wisconsin) and specifies that it is operated as American Eagle. It also provides the accurate departure time of 5:35 AM.Rate this question:
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- 33.
In addition to the passenger name and the itinerary a PNR must contain the following in order to obtain a record locator:
- A.
Phone, Ticketing field, Received from and Retained Price Quote
- B.
Phone, Ticketing field and Received from
- C.
Phone, Email address, Received from and Retained Price Quote
- D.
Ticketing field, Received from and Email address
Correct Answer
A. Phone, Ticketing field, Received from and Retained Price QuoteExplanation
A PNR (Passenger Name Record) is a unique identifier used in the airline industry to store and retrieve information about a passenger's travel itinerary. In order to obtain a record locator, which is a reference number associated with a specific booking, a PNR must contain the phone number of the passenger, the ticketing field information, the name of the person who received the booking, and the retained price quote. These additional details are necessary to ensure that the PNR is complete and accurate, allowing for efficient management and tracking of the passenger's travel arrangements.Rate this question:
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- 34.
Encode Nantucket, MA
Correct Answer
ack,ACK,Ack,Explanation
The given answer "ack,ACK,Ack" is the encoded version of the word "Nantucket, MA". Each letter is represented by its corresponding Morse code. "ack" represents the letter 'N', "ACK" represents the letter 'M', and "Ack" represents the letter 'A'.Rate this question:
- 35.
Decode BUF
Correct Answer
buffalo,bufalo,BUFFALO,BUFALO,Buffalo,Bufalo,buffalo,ny,bufalo,ny, BUFFALO, NY, BUFALO, NY, Buffalo, Ny, Bufalo, Ny, buffalo ny, bufalo ny, BUFFALO NY, BUFALO NY, Buffalo Ny, Bufalo Ny,Explanation
The correct answer includes all the possible variations of the word "buffalo" and its abbreviation "ny", with different capitalization and spacing. It covers all the different ways the word can be written while still referring to the same thing, ensuring that no possible option is left out.Rate this question:
- 36.
Encode Columbia Jeff City, MO
Correct Answer
COU,cou,Cou,Explanation
The correct answer includes the three possible encodings for the location "Columbia Jeff City, MO": COU, cou, and Cou. These encodings likely represent different variations or formats in which the location name can be encoded, allowing for flexibility and accommodating different preferences or systems that may use uppercase or lowercase letters differently.Rate this question:
- 37.
Decode DBQ
Correct Answer
Dubuque IA,DUBUQUE IA,dubuque ia,Dubuque Ia,DUBUQUE,Dubuque,dubuqueExplanation
The correct answer includes all possible variations of the city name "Dubuque" and the state abbreviation "IA". It accounts for different capitalizations and combinations of the city and state names.Rate this question:
- 38.
Encode North Eleuthera, Bahamas
Correct Answer
ELH,Elh,elh,Explanation
The given answer "ELH, Elh, elh" is the encoded form of "North Eleuthera, Bahamas". The encoding process seems to involve converting each letter to uppercase and then using the first letter of each word to create the encoded form. The repetition of "ELH" suggests that it might be an abbreviation or code specific to the location "North Eleuthera, Bahamas".Rate this question:
- 39.
Decode FAT
Correct Answer
fresno,ca,FRESNO, CA, Fresno,Ca,fresno ca,FRESNO CA,Fresno Ca,fresno,FRESNO,Explanation
The given correct answer is a list of different variations of the city name "Fresno" and the state abbreviation "CA". It includes different capitalizations and formats of the city and state, such as "fresno,ca", "FRESNO, CA", "Fresno,Ca", "fresno ca", etc. These variations represent different possible ways of encoding the city and state information.Rate this question:
- 40.
Encode Killeen, TX
Correct Answer
GRK,Grk,grk,Explanation
The given answer "GRK, Grk, grk" is the encoded form of the location "Killeen, TX". Each letter in the original location is replaced with its corresponding letter in the encoded form. The letters "G", "R", and "K" represent the encoded form of the letters "K", "I", and "L" respectively. The lowercase and uppercase versions are included to account for different formatting preferences.Rate this question:
- 41.
Decode HDN
Correct Answer
HAYDEN CO,hayden co,Hayden Co,HAYDEN,CO,hayden,co,Hayden,Co,HAYDEN,hayden,Explanation
The given answer options are all variations of the name "Hayden Co" with different capitalizations. The question asks to decode "HDN", which can be interpreted as an abbreviation or acronym for "Hayden". Therefore, the correct answer would be any option that includes the name "Hayden" followed by "Co".Rate this question:
- 42.
Encode Ithaca, NY
Correct Answer
ITH,Ith,ith,Explanation
The correct answer is "ITH, Ith, ith" because it follows the pattern of encoding the first three letters of each word in uppercase, lowercase, and lowercase respectively.Rate this question:
- 43.
Decode MTY
Correct Answer
Monterrey,monterrey,MONTERREY,Monterrey mx,monterrey mx,MONTERREY mx,Monterrey MX,monterrey MX,MONTERREY MX,Monterrey,Mx,monterrey,mx,MONTERREY,MX,Explanation
The given answer includes all possible variations of the word "Monterrey" and its abbreviation "Mx" in different capitalizations and with or without "mx" or "MX" at the end. This suggests that "MTY" is likely an abbreviation for "Monterrey" or "Mx" and can be used in any of these variations.Rate this question:
- 44.
When using mnemonics, what indicates the letter used with the ALT key to navigate in AACoRN?
- A.
Underline
- B.
Bolded
- C.
Enabled
- D.
Different color
Correct Answer
A. UnderlineExplanation
In AACoRN, when using mnemonics, the letter used with the ALT key to navigate is indicated by underlining. This helps users easily identify and remember the shortcut key associated with a particular command or action. By underlining the letter, it stands out and provides a visual cue to the user that pressing the ALT key along with that letter will activate the desired function.Rate this question:
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- 45.
What divides the PNR into sections in AACoRN?
- A.
Components
- B.
Divisions
- C.
Panels
- D.
Areas
Correct Answer
C. PanelsExplanation
In AACoRN, the PNR is divided into sections using panels. Panels are used to separate different areas or divisions within the PNR. They provide a clear and organized structure, allowing for easy navigation and management of the different components in AACoRN.Rate this question:
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Current Version
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Jan 31, 2024Quiz Edited by
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Apr 27, 2017Quiz Created by
MTYtrainingteam
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