New Hire Review Assessment Week 1

46 Questions | Total Attempts: 40

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Assessment Quizzes & Trivia

Questions and Answers
  • 1. 
     What are the two Web References files you must always check during Briefing (Brief Time)
    • A. 

      All of Web Reference´s files

    • B. 

      THOT and System Flight Information (SYSFLIFO)

    • C. 

      Email

    • D. 

      There´s no Briefing

  • 2. 
    What password do you use when you sign in to IW
    • A. 

      Jetnet Password

    • B. 

      AACoRN Password

    • C. 

      None

    • D. 

      IW Password

  • 3. 
    What option do you select at the end of your shift to Log Out of IW
    • A. 

      EndOfDuty

    • B. 

      Not Ready - Off

    • C. 

      None

    • D. 

      Not Ready - Out

  • 4. 
    A technique used to build rapport with your customer is to
    • A. 

      Acknowledge the reason a customer is traveling, i.e. vacations, wedding, birth, death…etc

    • B. 

      Greet and use the customer´s name

    • C. 

      All answers are correct

    • D. 

      Neither answer is correct

  • 5. 
    A flight from Tokyo Narita, Japan (NRT) to Los Angeles, CA (LAX) can arrive prior to its departure time because   
    • A. 

      It crosses the equator

    • B. 

      It crosses the equator

    • C. 

      It crosses the International Dateline

    • D. 

      It cannot arrive prior to departure

  • 6. 
    What is the name of the repository that houses our policies and procedures?
    • A. 

      Web Reference

    • B. 

      Find the File

    • C. 

      Reservations References

    • D. 

      Jetwire

  • 7. 
    The following are the complete parts of AACoRN's framework
    • A. 

      Title bar and Status bar

    • B. 

      Title bar, Menu bar, Tool bar, Navigation bar, AAdvantage, Rcvd. From and Status bar

    • C. 

      Title bar, Menu bar, Tool bar and Rcvd. From

    • D. 

      Tool bar

  • 8. 
    How many minutes of brief time are you allowed?
    • A. 

      Five minutes

    • B. 

      Three minutes

    • C. 

      Ten minutes

    • D. 

      Seven minutes

  • 9. 
    A ________ is a marketing agreement between two or more airlines to share the same flight. 
    • A. 

      Codeshare

    • B. 

      Interline agreement

    • C. 

      Interline agreement

    • D. 

      Business decision

  • 10. 
    In an availability display, what does an asterisk (*) indicate?
    • A. 

      A connecting flight

    • B. 

      A codeshare flight

    • C. 

      A seasonal flight

    • D. 

      An AA prime flight

  • 11. 
    The carrier who actually operates the flight is the:
    • A. 

      Marketing carrier

    • B. 

      Operating carrier

    • C. 

      Regional carrier

    • D. 

      None are correct

  • 12. 
    When quoting a schedule that includes a Codeshare flight the DOT requires that you advise:
    • A. 

      “Operated by…”

    • B. 

      The arrival time at the destination

    • C. 

      The type of aircraft

    • D. 

      The marketing carrier

  • 13. 
    The purpose of a _______________ is to enable Reservation representatives to reset their AACoRN password in the event they get locked out.
    • A. 

      Generic password

    • B. 

      Test system

    • C. 

      Pin number

    • D. 

      Employee number

  • 14. 
    What is the name of American Airlines’ company website that is used to access system-wide and local company information? 
    • A. 

      Jetstream

    • B. 

      AACoRN Special

    • C. 

      Jetnet

    • D. 

      AACoRN

  • 15. 
    A Reservations representative’s role is to:
    • A. 

      Service callers

    • B. 

      Sell American Airlines’ products, including ancillary services and partner products, with efficiency, helpfulness and accuracy

    • C. 

      Answer customer inquiries in an efficient professional manner

    • D. 

      All answers are correct

  • 16. 
    Which of the following are ancillary products offered by American Airlines?
    • A. 

      Mileage Multiplier which allows purchase of extra miles

    • B. 

      Main Cabin Extra which provides extra legroom

    • C. 

      Priority which allows early boarding of the aircraft

    • D. 

      All answers are correct

  • 17. 
    Use the Tab key to move forward in the Booking Information table. To move backward use:
    • A. 

      Shift + Tab

    • B. 

      Shift + Delete

    • C. 

      Shift + Enter

    • D. 

      Shift + Backspace

  • 18. 
    How can you insert an entire line in the booking Information table?
    • A. 

      Highlight the line below and type Shift

    • B. 

      Highlight the line below and type Shift + Delete

    • C. 

      Highlight the line below and type Shift + Insert

    • D. 

      There isn’t a way to add a line

  • 19. 
    Before you log in to IW you must:
    • A. 

      Have an adapter and/or headset plugged into the computer

    • B. 

      Sign into AACoRN

    • C. 

      Sign into Jetnet

    • D. 

      All answers are correct

  • 20. 
    When things do not go as planned and a customer’s flights are cancelled or delayed, it is your responsibility to:
    • A. 

      Assist efficiently and with courtesy

    • B. 

      Respond with empathy

    • C. 

      Present available options positively

    • D. 

      All answers are correct

  • 21. 
    How many time zones are located in the contiguous United States?
    • A. 

      1

    • B. 

      4

    • C. 

      3

    • D. 

      2

  • 22. 
    Where is the file name located in a Web Reference file?
    • A. 

      At the top of the file in gold/yellow font

    • B. 

      In bold font in the Overview section

    • C. 

      In the Index

    • D. 

      In the Highlights section

  • 23. 
    What Function key (F) shortcut always returns you to the home screen of Web Reference?
    • A. 

      F10

    • B. 

      F3

    • C. 

      F6

    • D. 

      F5

  • 24. 
    When in AACoRN and you need to determine the process to use, how do you access Web Reference?
    • A. 

      ALT key + W

    • B. 

      Toggle (ALT + Tab)

    • C. 

      Call for assistance

    • D. 

      F10

  • 25. 
    What is the best definition of a marketing carrier?
    • A. 

      The carrier whose airline code and flight number displays in availability and on the ticket

    • B. 

      The carrier who operates the flight

    • C. 

      The carrier who customers check in with at the airport on departure day

    • D. 

      Flight crew operates the flight

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