New Hire Training Survey

70 Questions | Attempts: 165
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  • 1/70 Questions

    Time Force (How to clock in and out, correcting time punches, requesting PTO)

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About This Quiz

This survey is designed for you to provide effective feedback by telling us about your experience training in the field, and the expertise of your trainer, in order for us to continue to improve this process. Please take your time answering these questions, and be completely honest so that we may compile accurate information.

Training Quizzes & Trivia

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  • 2. 

    The definition of an AR and CSID

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    Correct Answer
    A. 5
  • 3. 

    MTM - Mobile Tech Manager App. - Ticket Management (Viewing schedules, tickets, notes and history, checking signals, putting an account on/off test, cell unit status)

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    Correct Answer
    A. 5
  • 4. 

    MTM - Submitting an Inspection

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    Correct Answer
    A. 5
  • 5. 

    MTM - Inventory Management. (creating an online order, accepting shipments, reconciling inventory counts, creating a shipping label, transferring equipment)

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    Correct Answer
    A. 5
  • 6. 

    MTM - Updating Tickets (closing a ticket, adding/removing equipment, submitting upgrades and collecting payment, updating status')

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    Correct Answer
    A. 5
  • 7. 

    Packets (proper arrangement of papers)

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    Correct Answer
    A. 5
  • 8. 

    Proper use of Tools - Multi Meter (checking voltage, continuity, A/C vs. D/C

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    Correct Answer
    A. 5
  • 9. 

    Tools - Toner/Probe (Tone a sensor/wire, checking for continuity) 

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    Correct Answer
    A. 5
  • 10. 

    Tools - Stud Finder (proper use)

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    Correct Answer
    A. 5
  • 11. 

    Tools - Staple Gun (distance between staple, proper placement of the staple, loading reloading)

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    Correct Answer
    A. 5
  • 12. 

    Tools - FG - 701 Glass break tester

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    Correct Answer
    A. 5
  • 13. 

    Tools - Wet noodle and chain, and Glow rod (proper wiring techniques) 

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    Correct Answer
    A. 5
  • 14. 

    Tools - Speed bore bit, and hole saw (proper drilling of recessed door sensors)

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    Correct Answer
    A. 5
  • 15. 

    Equipment  (The basic functions, programming, and installation) - DW 10 (window sensor)

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    Correct Answer
    A. 5
  • 16. 

    Equipment  (The basic functions, programming, and installation) - DW 20 (recessed door sensor)

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    Correct Answer
    A. 5
  • 17. 

    Equipment  (The basic functions, programming, and installation) - SMK 1/2/3 (smoke detector) 

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    Correct Answer
    A. 5
  • 18. 

    Equipment  (The basic functions, programming, and installation) - CO 1/2/3 (CO detector)

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    Correct Answer
    A. 5
  • 19. 

    Equipment  (The basic functions, programming, and installation) - Key 1 (key fob)

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    Correct Answer
    A. 5
  • 20. 

    Equipment  (The basic functions, programming, and installation) - Panic Pendant

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    Correct Answer
    A. 5
  • 21. 

    Equipment  (The basic functions, programming, and installation) - PIR (motion detector)

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    Correct Answer
    A. 5
  • 22. 

    Equipment  (The basic functions, programming, and installation) - GB (Glass break detector)

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    Correct Answer
    A. 5
  • 23. 

    Equipment  (The basic functions, programming, and installation) - Tilt Sensor

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    Correct Answer
    A. 5
  • 24. 

    Equipment  (The basic functions, programming, and installation) - Thermostats

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    Correct Answer
    A. 5
  • 25. 

    Equipment  (The basic functions, programming, and installation) - Lamp modules

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    Correct Answer
    A. 5
  • 26. 

    Equipment  (The basic functions, programming, and installation) - Door Locks (deadbolt)

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    Correct Answer
    A. 5
  • 27. 

    Understanding the difference between Zone and Field programming

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    Correct Answer
    A. 5
  • 28. 

    Panel - Go! Control (Navigating the panels programming, ex. from user mode to installer toolbox, to questions)

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    Correct Answer
    A. 5
  • 29. 

    Panel - Go! Control (Programming sensors, key fobs, key pads)

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    Correct Answer
    A. 5
  • 30. 

    Panel - Go! Control (User mode functions and customer training)

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    Correct Answer
    A. 5
  • 31. 

    New Install Process - The walk through, calling NIS if needed, selecting panel location, making recommendations to the customer, customer training, closing the ticket

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    Correct Answer
    A. 5
  • 32. 

    Service Call - Addressing the issue, making customer aware of fees, system inspection, making recommendations, closing ticket

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    Correct Answer
    A. 5
  • 33. 

    Policies and Procedures - Fleet program

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    Correct Answer
    A. 5
  • 34. 

    Policies and Procedures - Customer no show, days off, sick days

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    Correct Answer
    A. 5
  • 35. 

    Policies and Procedures - Existing equipment warranty (what Vivint covers)

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    Correct Answer
    A. 5
  • 36. 

    Policies and Procedures - Conference calls

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    Correct Answer
    A. 5
  • 37. 

    Policies and Procedures - Admin day (packets, reconciliations, team meetings, etc)

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    Correct Answer
    A. 5
  • 38. 

    Policies and Procedures - Filling out paperwork (SES, SOP, Service form, contracts)

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    Correct Answer
    A. 5
  • 39. 

    Home Automation - Camera set up and installation

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    Correct Answer
    A. 5
  • 40. 

    MTM - Creating/Deleting Non Availabilities - "NA's"

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    Correct Answer
    A. 5
  • 41. 

    MTM - Submitting a referral

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    Correct Answer
    A. 5
  • 42. 

    Submitting a reimbursement (concur)

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    Correct Answer
    A. 5
  • 43. 

    Tools - Butt Set (Checking for a dial tone, understanding polarity) 

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    Correct Answer
    A. 5
  • 44. 

    Tools - Flex Bit (for drilling through fire blocks)

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    Correct Answer
    A. 5
  • 45. 

    Equipment  (The basic functions, programming, and installation) - GE translator

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    Correct Answer
    A. 5
  • 46. 

    Installation - Take Over Module/ "Super Switch)

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    Correct Answer
    A. 5
  • 47. 

    Policies and Procedures - Using the Coaching Cards

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    Correct Answer
    A. 5
  • 48. 

    Policies and Procedures - Using Arena.vivint.com and Service.vivint.com (idea board, documents, videos, Gladiator etc.)

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    Correct Answer
    A. 5
  • 49. 

    Home Automation - Setting up notifications and rules on Alarm.com

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    Correct Answer
    A. 5

Quiz Review Timeline (Updated): Mar 20, 2022 +

Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

  • Current Version
  • Mar 20, 2022
    Quiz Edited by
    ProProfs Editorial Team
  • Dec 17, 2012
    Quiz Created by
    FSPTrainers
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