New Hire Training Survey

1. Policies and Procedures - Existing equipment warranty (what Vivint covers)

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2. Tools - Staple Gun (distance between staple, proper placement of the staple, loading reloading)

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3. MTM - Submitting an Inspection

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4. Tools - FG - 701 Glass break tester

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5. MTM - Inventory Management. (creating an online order, accepting shipments, reconciling inventory counts, creating a shipping label, transferring equipment)

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6. Policies and Procedures - Conference calls

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7. Policies and Procedures - Admin day (packets, reconciliations, team meetings, etc)

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8. Policies and Procedures - Filling out paperwork (SES, SOP, Service form, contracts)

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9. Home Automation - Camera set up and installation

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10. Understanding the difference between Zone and Field programming

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11. Tools - Wet noodle and chain, and Glow rod (proper wiring techniques)

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12. Panel - Go! Control (Navigating the panels programming, ex. from user mode to installer toolbox, to questions)

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13. Tools - Speed bore bit, and hole saw (proper drilling of recessed door sensors)

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14. Panel - Go! Control (Programming sensors, key fobs, key pads)

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15. Panel - Go! Control (User mode functions and customer training)

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16. MTM - Updating Tickets (closing a ticket, adding/removing equipment, submitting upgrades and collecting payment, updating status')

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17. Equipment (The basic functions, programming, and installation) - DW 10 (window sensor)

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18. Equipment (The basic functions, programming, and installation) - DW 20 (recessed door sensor)

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19. Equipment (The basic functions, programming, and installation) - SMK 1/2/3 (smoke detector)

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20. Equipment (The basic functions, programming, and installation) - CO 1/2/3 (CO detector)

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21. Packets (proper arrangement of papers)

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22. Equipment (The basic functions, programming, and installation) - Key 1 (key fob)

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23. Equipment (The basic functions, programming, and installation) - Panic Pendant

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24. Equipment (The basic functions, programming, and installation) - PIR (motion detector)

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25. Proper use of Tools - Multi Meter (checking voltage, continuity, A/C vs. D/C

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26. Tools - Toner/Probe (Tone a sensor/wire, checking for continuity)

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27. Equipment (The basic functions, programming, and installation) - GB (Glass break detector)

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28. New Install Process - The walk through, calling NIS if needed, selecting panel location, making recommendations to the customer, customer training, closing the ticket

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29. Equipment (The basic functions, programming, and installation) - Tilt Sensor

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30. Time Force (How to clock in and out, correcting time punches, requesting PTO)

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31. The definition of an AR and CSID

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32. Service Call - Addressing the issue, making customer aware of fees, system inspection, making recommendations, closing ticket

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33. Tools - Stud Finder (proper use)

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34. Equipment (The basic functions, programming, and installation) - Thermostats

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35. MTM - Mobile Tech Manager App. - Ticket Management (Viewing schedules, tickets, notes and history, checking signals, putting an account on/off test, cell unit status)

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36. Policies and Procedures - Fleet program

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37. Equipment (The basic functions, programming, and installation) - Lamp modules

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38. Policies and Procedures - Customer no show, days off, sick days

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39. Equipment (The basic functions, programming, and installation) - Door Locks (deadbolt)

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40. MTM - Submitting a referral

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41. Policies and Procedures - Using the Coaching Cards

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42. Policies and Procedures - Using Arena.vivint.com and Service.vivint.com (idea board, documents, videos, Gladiator etc.)

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43. Home Automation - Setting up notifications and rules on Alarm.com

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44. Home Automation - Setting up schedules for thermostats

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45. Please rate your 1st trainer on his/her quality of training and efficiency on a scale from 1-10 (10 being fantastic, and 1 being very poor)

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46. Please rate your 2nd trainer on his/her quality of training and efficiency on a scale from 1-10 (10 being fantastic, and 1 being very poor)

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47. Please rate your 3rd trainer on his/her quality of training and efficiency on a scale from 1-10 (10 being fantastic, and 1 being very poor)

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48. Tools - Flex Bit (for drilling through fire blocks)

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49. Submitting a reimbursement (concur)

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50. Installation - Take Over Module/ "Super Switch)

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51. Equipment (The basic functions, programming, and installation) - GE translator

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52. Tools - Butt Set (Checking for a dial tone, understanding polarity)

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53. MTM - Creating/Deleting Non Availabilities - "NA's"

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54. Panel - APX32/Lynx (Navigating the panels programming, ex. from user mode to installer toolbox, to field programming)

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55. Panel - APX32/Lynx (Programming sensors, key fobs, key pads)

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56. Panel - APX32/Lynx (User mode functions and customer training)

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57. Panel - Vista 15 (Navigating the panels programming, ex. from user mode to installer toolbox, to field programming)

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58. Panel - Vista 15 (Programming sensors, key fobs, key pads)

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59. Panel - Vista 15 (User mode functions and customer training)

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60. Panel - Vista 15 (proper wiring of sensors and siren)

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61. Panel - Vista 15 (programming the 6150 RF, and local keyfob programming)

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