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What Is a Customer Service Assessment & How to Conduct It

$1.6 trillion As estimated by Accenture, that’s the amount U.S. companies lose every year, entirely because of customer churn driven by poor customer service. There are several ways to make people fall in love with your brand, from creating a high-quality product or service to conducting savvy marketing campaigns. But when it comes to the...

How to Conduct Corporate Training Assessments to Boost Your ROI

Corporate training assessments help me answer a simple question: Did the training make people better at the work they do every day? In fast-moving teams, budgets are reviewed often, so I prefer clear evidence over guesswork. I’ve watched companies run training sessions, achieve high completion rates, and still deal with the same issues a few...

What Is a Behavioral Assessment & How to Conduct It: Stop People Problems Early

If you thought hiring was tough a few years ago, it’s only been getting trickier. Resumes only tell half the story, and interviews? Well, candidates say what they think you want to hear. I’ve seen this play out firsthand—someone looks great on paper, nails the interview, and then struggles once they’re actually in the role....

How to Conduct an Employee Compliance Assessment

“Compliance makes it riskier to do the wrong thing,” says Riaan Bekker, Force Solutions Manager, thryve – a risk management solutions provider. And compliance assessments play a huge role in management of such risks to help your business save big.How? You may ask. Well, for starters let’s consider some hardcore, eye-opening data. Non-adherence to General...

Tips to Create a Conflict Management Style Quiz

Whether working in an office or remotely, conflict is a natural and inevitable part of one’s professional life. Such conflict can be with team members, higher-ups, or even customers. Interestingly many consider workplace conflict a time-wasting and productivity-draining exercise. It doesn’t have to be so. Employees can develop conflict management skills to devise quicker conflict...

50+ Best Team Quiz Ideas to Try Out for Your Next Virtual Meet-Up

Let’s face it. As incredible as remote work can be, it hasn’t been a smooth ride for everyone. For many, working away from peers has caused loneliness, lack of motivation, and a bunch of other challenges that no one foresaw. A sure-fire way to cope with this is to pop fun and excitement into your...

How to Create a Workplace Safety Quiz

Did you know that workplace safety issues are among the biggest causes of premature death? In fact, work-related accidents and diseases result in an estimated 2.78 million deaths yearly, far exceeding the combined toll of road accidents, war, and violence! While organizations try to create the safest work environments, their efforts amount to nothing if...

20 Best Formative Assessment Tools for L&D and Compliance Teams (+ Teachers)

Every L&D team I’ve worked with tracks completion. Almost none of them can tell you, in the moment, whether the training is actually landing. That’s not a technology problem. It’s a measurement habit. Formative assessment tools build that habit in: a signal during training, not just a score at the end of it. OSHA attributes...

How to Use Online Testing to Change Your Recruitment Game

Being a recruiter is not a walk in the park. From spending hours on finding the suitable profiles to sealing the deal with the “Chosen Ones,” it still doesn’t always guarantee that the hired candidates will deliver. Although 72.8% of recruiters think discovering quality candidates isn’t an easy feat, it can relatively become easier with...

12 Best Online Recruitment Assessment Tools for Successful Hiring 2026

Are you looking for the best recruitment assessment tools? I’ve got the answers. Wrong hiring can lead to a whole host of problems, from wasted money, time, and effort to uncomfortable “letting go” conversations. Almost 3 in 4 employers admit to having made this mistake. One of the most common reasons many companies hire the...

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