Year 1 Practice Examination

50 Questions | By Aoht | Updated: Mar 21, 2022 | Attempts: 140

Quiz Flashcard

Questions

Feedback

During the Quiz End of Quiz

Difficulty

Easy First Hard First Sequential

1/50 Questions

Who is the best judge of service quality?
- A. staff members
- B. managers
- C. the owner of the service business
- D. the person receiving the service

About This Quiz

To all the year 1 students out there who are almost doing their exams and need practice take this quiz. It is specifically designed to gauge you understanding of the basics taught in class.

Quiz Preview

Quiz Review Timeline (Updated): Mar 21, 2022 +

Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

Current Version
Mar 21, 2022

Quiz Edited by
ProProfs Editorial Team
May 06, 2009

Quiz Created by
Aoht

Year 1 Practice Examination

Who is the best judge of service quality?

Quiz Preview

If a hotel or restaurant offers the same amount of capacity no matter how high the demand, it is following a __________ strategy.

The most common method of making a guaranteed reservation is by:

Which of the following areas of a hotel is a revenue center?

During your shift, a fire alarm is triggered. Your property has had several false alarms recently and you suspect that this is another one. What should you do?

Which of the following fabrics is a natural fabric?

Which of the following is most likely to change if the general manager restructures the management team and changes reporting relationships among departments?

Biondi, a guest at the hotel, contacts the local 24-hour fitness to ask what time they are open. What type of call is this?

Which of the following types of hotels are most likely to employ a concierge?

Guestrooms that room attendants generally clean first are:

When are room rates and taxes typically posted to guest folios?

The extraction step in the wash process reduces the:

Travel Dot Com is an Internet service that offers online members a chance to book reservations at hotels, airlines, car rental agencies, and restaurants. What type of service do they offer?

When should unsafe conditions be corrected?

Jane receives a call from an operator asking her if she will accept the charges for a call being placed to her by her daughter, Mary. What type of call has Mary placed?

A room’s status changes from occupied to on-change at the time of:

Who typically draws up room assignments from the room status report?

If the ladder is twelve feet tall, the footing should be ________ feet away from the wall.

The Eight Stars Hotel is nearing full occupancy for the month of September. The reservations manager decides to shut out some types of reservations to reduce the amount of revenue lost to no-shows. What type of reservation is he most likely to eliminate?

Which of the following components of carpet construction is the part you see and walk on?

An outdoor carpet walkway often gets wet when it rains. What should hotels be most concerned with?

The report that indicates which rooms are occupied and which guests are expected to check out the following day is called:

Dion is assigning a room rate and room number to a family that will be staying at the hotel for one week. At what stage in the guest cycle is that family?

What type of message should front desk agents time stamp upon receipt?

Which of the following chemicals are used in the wash cycle of a laundry operation to reduce flatwork ironing, speed up extraction, and reduce drying time?

Karl, a second-shift carpet cleaner at the Bay Pointe Resort, cut a finger while pouring a mildewcide solution into a wet vac. What document would the housekeeping manager check to see whether the accident posed a health hazard to Karl?

The owner/manager of the Dew Drop Inn has a great deal of flexibility in responding to changes in local market conditions but cannot afford broad advertising exposure and pays relatively high prices for supplies. The Dew Drop Inn should consider:

Cordelia is a front office auditor for a commercial hotel. At what stage in the guest cycle does she most often operate?

The most common method used to influence demand in the hotel industry is:

The front office updates the guest folio to a guest history record. During what stage does this occur?

Carpet fibers that have become twisted or crushed are experiencing:

Which of the following usually sets the pace at which linens flow through the laundry process?

The standard rate for a particular room is typically called:

The responsibility of collecting for direct billing lies with?

Housekeeping’s cleaning responsibilities are typically determined by:

After checking out of the hotel Mr. Manzano goes downstairs to eat breakfast. After completing his meal he accidently charges the amount to his room. What would this charge be classified as?

Which of the following is a favorable variance?

Which of the following is an intangible item?

If the time available for guestroom cleaning during a work shift is 8 hours and 40 minutes and each room attendant is expected to clean 13 guestrooms per shift, the time it takes for one room attendant to clean one guestroom is:

In a service business:

Noah is stocking his cart at the beginning of the day. He has 14 rooms assigned to him for his entire shift. Each room requires 6 towels, 4 wash cloths, and 1 bath mat. How much will he need to stock his cart with?

Vladimir Druschev charges $157.89 for dinner to their room. What type of transaction was the $157.89?

Which of the following areas of a hotel is a support center?

If the productivity standard at a 400-room hotel is 45 minutes to clean one guestroom, how many room attendant labor hours are needed to clean guestrooms when the hotel is at 80% occupancy?

The minimum quantity of all-purpose cleaner is 300 gallons. The hotel has a safety stock of 40 gallons. The vendor takes 5 days to deliver new orders. How much all purpose cleaner does the hotel likely use per day?