Year 1 Practice Examination
To all the year 1 students out there who are almost doing their exams and need practice take this quiz. It is specifically designed to gauge you understanding of the basics taught in class.
- 1.Which of the following fabrics is a natural fabric?
- A.
A. cotton
- B.
B. acrylic
- C.
C. polyester
- D.
D. nylon
- 2.Noah is stocking his cart at the beginning of the day. He has 14 rooms assigned to him for his entire shift. Each room requires 6 towels, 4 wash cloths, and 1 bath mat. How much will he need to stock his cart with?
- A.
A. 84 towels, 56 wash cloths, and 14 bath mats
- B.
B. 42 towels, 28 wash cloths, and 7 bath mats
- C.
C. 36 towels, 24 wash cloths, and 6 bath mats
- D.
D. cannot be determined from the information given
- 3.Karl, a second-shift carpet cleaner at the Bay Pointe Resort, cut a finger while pouring a mildewcide solution into a wet vac. What document would the housekeeping manager check to see whether the accident posed a health hazard to Karl?
- A.
A. The OSHA HazComm Standard
- B.
B. The hotel’s Exposure Control Plan
- C.
C. Prior accident reports
- D.
D. The MSDS from the cleaning solution manufacturer
- 4.Travel Dot Com is an Internet service that offers online members a chance to book reservations at hotels, airlines, car rental agencies, and restaurants. What type of service do they offer?
- A.
A. central reservation system
- B.
B. affiliate reservation network
- C.
C. intersell agency
- D.
D. global distribution system
- 5.Which of the following is most likely to change if the general manager restructures the management team and changes reporting relationships among departments?
- A.
A. revenue centers
- B.
B. the organization chart
- C.
C. support centers
- D.
D. job specifications
- 6.Who is the best judge of service quality?
- A.
A. staff members
- B.
B. managers
- C.
C. the owner of the service business
- D.
D. the person receiving the service
- 7.If the ladder is twelve feet tall, the footing should be ________ feet away from the wall.
- A.
A. One
- B.
B. Three
- C.
C. Half
- D.
D. Nine
- 8.If a hotel or restaurant offers the same amount of capacity no matter how high the demand, it is following a __________ strategy.
- A.
A. static-demand
- B.
B. chased-market
- C.
C. level-capacity
- D.
D. customer-constrained
- 9.Mr. and Mrs. Robert Bittner and their two daughters check in. They are assigned a poolside room with the rate of $300. There is a 10 percent lodging tax on room rates. After checking in, they have lunch in the restaurant and charge the check of $43 to their room. What is the net outstanding balance on their account during the audit that evening?
- A.
A. $373
- B.
B. $353
- C.
C. $244
- D.
D. $43
- 10.Which of the following usually sets the pace at which linens flow through the laundry process?
- A.
A. sorting
- B.
B. washing
- C.
C. extracting
- D.
D. folding
- 11.Gwyneth is the executive housekeeper at the Holycoin Casino. She is preparing the annual order for one of the restaurant’s tablecloths. They currently have 900 on hand and the par stock level is 2,100. Vendor A—the one that Gwyneth has always used—offers a tablecloth at $10 each, with a life span laundering cost of $500. They can take 400 launderings before they start to look below standard. Vendor B has recently contacted Gwyneth and suggested that they switch to their brand. Their tablecloths are only $8 each. They have a life span laundering cost of $800 as they can take only 250 launderings before they start looking worn. What is the cost per use of the tablecloth offered by Vendor B?
- A.
A. $3.23
- B.
B. $1.28
- C.
C. $2.03
- D.
D. cannot be determined from the information given
- 12.If the productivity standard at a 400-room hotel is 45 minutes to clean one guestroom, how many room attendant labor hours are needed to clean guestrooms when the hotel is at 80% occupancy?
- A.
A. 320 labor hours
- B.
B. 160 labor hours
- C.
C. 80 labor hours
- D.
D. 240 labor hours
- 13.The standard rate for a particular room is typically called:
- A.
A. the AP rate.
- B.
B. the room rate.
- C.
C. the desk rate.
- D.
D. the rack rate.
- 14.Vladimir Druschev charges $157.89 for dinner to their room. What type of transaction was the $157.89?
- A.
A. previous balance
- B.
B. debit
- C.
C. credit
- D.
D. net outstanding balance
- 15.The most common method of making a guaranteed reservation is by:
- A.
A. credit or debit card.
- B.
B. prepayment.
- C.
C. advance deposit.
- D.
D. travel agent.
- 16.The Downtown Business Hotel has an elaborate fitness room, and it markets the facility as a health club to local residents. Members of the health club are granted in-house charge privileges. Which of the following types of folios created by the guest accounting module of a hotel property management system would be used to post food and beverage charges incurred by health club members?
- A.
A. individual folio
- B.
B. master folio
- C.
C. non-guest folio
- D.
D. control folio
- 17.Which of the following is an intangible item?
- A.
A. room service
- B.
B. guest towels
- C.
C. being greeted
- D.
D. ironing board
- 18.During your shift, a fire alarm is triggered. Your property has had several false alarms recently and you suspect that this is another one. What should you do?
- A.
A. Continue with your regular duties unless a manager notifies you that there is a real emergency.
- B.
B. Treat it as the real thing until a manager or emergency personnel confirm that it’s a false alarm.
- C.
C. Fill out a maintenance request to have the fault smoke and fire detectors repaired.
- D.
D. Begin evacuating the property, but warn guests that the alarm might be a false one.
- 19.Cordelia is a front office auditor for a commercial hotel. At what stage in the guest cycle does she most often operate?
- A.
A. pre-arrival
- B.
B. arrival
- C.
C. occupancy
- D.
D. departure
- 20.Biondi, a guest at the hotel, contacts the local 24-hour fitness to ask what time they are open. What type of call is this?
- A.
A. local call
- B.
B. collect call
- C.
C. billed-to-room call
- D.
D. premium-price call
- 21.The most common method used to influence demand in the hotel industry is:
- A.
A. advertising.
- B.
B. availability.
- C.
C. price.
- D.
D. marketing.
- 22.In a service business:
- A.
A. production and consumption are completely separate.
- B.
B. services can be inspected for quality before they are “consumed” by customers.
- C.
C. production and consumption are completed at the same time
- D.
D. customers never see the service “factory.”
- 23.Dion is assigning a room rate and room number to a family that will be staying at the hotel for one week. At what stage in the guest cycle is that family?
- A.
A. pre-arrival
- B.
B. arrival
- C.
C. occupancy
- D.
D. departure
- 24.Which of the following areas of a hotel is a revenue center?
- A.
A. engineering and maintenance
- B.
B. human resources department
- C.
C. front office department
- D.
D. accounting department
- 25.Which of the following areas of a hotel is a support center?
- A.
A. hotel-operated gift shop
- B.
B. front office department
- C.
C. food and beverage department
- D.
D. accounting department
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