Year 1 Practice Examination

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1. Who is the best judge of service quality?
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About This Quiz
1st Grade Quizzes & Trivia

To all the year 1 students out there who are almost doing their exams and need practice take this quiz. It is specifically designed to gauge you understanding of the basics taught in class.

2.
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2. If a hotel or restaurant offers the same amount of capacity no matter how high the demand, it is following a __________ strategy.
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3. The most common method of making a guaranteed reservation is by:
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4. Which of the following areas of a hotel is a revenue center?
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5. During your shift, a fire alarm is triggered. Your property has had several false alarms recently and you suspect that this is another one. What should you do?
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6. Which of the following fabrics is a natural fabric?
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7. Which of the following is most likely to change if the general manager restructures the management team and changes reporting relationships among departments?
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8. Biondi, a guest at the hotel, contacts the local 24-hour fitness to ask what time they are open. What type of call is this?
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9. Which of the following types of hotels are most likely to employ a concierge?
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10. Guestrooms that room attendants generally clean first are:
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11. When are room rates and taxes typically posted to guest folios?
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12. The extraction step in the wash process reduces the:
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13. Travel Dot Com is an Internet service that offers online members a chance to book reservations at hotels, airlines, car rental agencies, and restaurants. What type of service do they offer?
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14. When should unsafe conditions be corrected?
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15. Jane receives a call from an operator asking her if she will accept the charges for a call being placed to her by her daughter, Mary. What type of call has Mary placed?
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16. A room’s status changes from occupied to on-change at the time of:
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17. Who typically draws up room assignments from the room status report?
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18. If the ladder is twelve feet tall, the footing should be ________ feet away from the wall.
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19. Mr. and Mrs. Robert Bittner and their two daughters check in. They are assigned a poolside room with the rate of $300. There is a 10 percent lodging tax on room rates. After checking in, they have lunch in the restaurant and charge the check of $43 to their room. What is the net outstanding balance on their account during the audit that evening?
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20. The Eight Stars Hotel is nearing full occupancy for the month of September. The reservations manager decides to shut out some types of reservations to reduce the amount of revenue lost to no-shows. What type of reservation is he most likely to eliminate?
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21. Which of the following components of carpet construction is the part you see and walk on?
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22. An outdoor carpet walkway often gets wet when it rains.  What should hotels be most concerned with?
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23. The report that indicates which rooms are occupied and which guests are expected to check out the following day is called:
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24. Dion is assigning a room rate and room number to a family that will be staying at the hotel for one week. At what stage in the guest cycle is that family?
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25. What type of message should front desk agents time stamp upon receipt?
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26. Which of the following chemicals are used in the wash cycle of a laundry operation to reduce flatwork ironing, speed up extraction, and reduce drying time?
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27. Karl, a second-shift carpet cleaner at the Bay Pointe Resort, cut a finger while pouring a mildewcide solution into a wet vac. What document would the housekeeping manager check to see whether the accident posed a health hazard to Karl?
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28. The owner/manager of the Dew Drop Inn has a great deal of flexibility in responding to changes in local market conditions but cannot afford broad advertising exposure and pays relatively high prices for supplies. The Dew Drop Inn should consider:
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29. Cordelia is a front office auditor for a commercial hotel. At what stage in the guest cycle does she most often operate?
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30. The most common method used to influence demand in the hotel industry is:
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31. The front office updates the guest folio to a guest history record.  During what stage does this occur?
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32. Carpet fibers that have become twisted or crushed are experiencing:
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33. Which of the following usually sets the pace at which linens flow through the laundry process?
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34. The Downtown Business Hotel has an elaborate fitness room, and it markets the facility as a health club to local residents. Members of the health club are granted in-house charge privileges. Which of the following types of folios created by the guest accounting module of a hotel property management system would be used to post food and beverage charges incurred by health club members?
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35. The standard rate for a particular room is typically called:
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36. The responsibility of collecting for direct billing lies with?
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37. Housekeeping’s cleaning responsibilities are typically determined by:
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38. After checking out of the hotel Mr. Manzano goes downstairs to eat breakfast.  After completing his meal he accidently charges the amount to his room.  What would this charge be classified as?
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39. Which of the following is a favorable variance?
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40. Which of the following is an intangible item?
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41. If the time available for guestroom cleaning during a work shift is 8 hours and 40 minutes and each room attendant is expected to clean 13 guestrooms per shift, the time it takes for one room attendant to clean one guestroom is:
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42. Gwyneth is the executive housekeeper at the Holycoin Casino. She is preparing the annual order for one of the restaurant’s tablecloths. They currently have 900 on hand and the par stock level is 2,100. Vendor A—the one that Gwyneth has always used—offers a tablecloth at $10 each, with a life span laundering cost of $500. They can take 400 launderings before they start to look below standard. Vendor B has recently contacted Gwyneth and suggested that they switch to their brand. Their tablecloths are only $8 each. They have a life span laundering cost of $800 as they can take only 250 launderings before they start looking worn. What is the cost per use of the tablecloth offered by Vendor B?
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43. In a service business:
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44. Noah is stocking his cart at the beginning of the day. He has 14 rooms assigned to him for his entire shift. Each room requires 6 towels, 4 wash cloths, and 1 bath mat. How much will he need to stock his cart with?
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45. Vladimir Druschev charges $157.89 for dinner to their room. What type of transaction was the $157.89?
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46. Which of the following areas of a hotel is a support center?
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47. On May 1, a hotel has an inventory of 100 gallons of all-purpose cleaner. Every day during the month it issues 5 gallons to room attendants and public space cleaners. (May has 31 days.) On May 15 it purchases 150 more gallons. When the executive housekeeper does a physical inventory at the end of the month, she finds the hotel has 114 gallons. How does she record the inventory?
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48. If the productivity standard at a 400-room hotel is 45 minutes to clean one guestroom, how many room attendant labor hours are needed to clean guestrooms when the hotel is at 80% occupancy?
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49. The minimum quantity of all-purpose cleaner is 300 gallons. The hotel has a safety stock of 40 gallons. The vendor takes 5 days to deliver new orders. How much all purpose cleaner does the hotel likely use per day?
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50. Positions that are usually scheduled to work depending on the occupancy level of the hotel are called:
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Who is the best judge of service quality?
If a hotel or restaurant offers the same amount of capacity no matter...
The most common method of making a guaranteed reservation is by:
Which of the following areas of a hotel is a revenue center?
During your shift, a fire alarm is triggered. Your property has had...
Which of the following fabrics is a natural fabric?
Which of the following is most likely to change if the general manager...
Biondi, a guest at the hotel, contacts the local 24-hour fitness to...
Which of the following types of hotels are most likely to employ a...
Guestrooms that room attendants generally clean first are:
When are room rates and taxes typically posted to guest folios?
The extraction step in the wash process reduces the:
Travel Dot Com is an Internet service that offers online members a...
When should unsafe conditions be corrected?
Jane receives a call from an operator asking her if she will...
A room’s status changes from occupied to on-change at the time of:
Who typically draws up room assignments from the room status report?
If the ladder is twelve feet tall, the footing should be ________ feet...
Mr. and Mrs. Robert Bittner and their two daughters check in. They are...
The Eight Stars Hotel is nearing full occupancy for the month of...
Which of the following components of carpet construction is the part...
An outdoor carpet walkway often gets wet when it rains.  What...
The report that indicates which rooms are occupied and which guests...
Dion is assigning a room rate and room number to a family that will be...
What type of message should front desk agents time stamp upon receipt?
Which of the following chemicals are used in the wash cycle of a...
Karl, a second-shift carpet cleaner at the Bay Pointe Resort, cut a...
The owner/manager of the Dew Drop Inn has a great deal of flexibility...
Cordelia is a front office auditor for a commercial hotel. At what...
The most common method used to influence demand in the hotel industry...
The front office updates the guest folio to a guest history...
Carpet fibers that have become twisted or crushed are experiencing:
Which of the following usually sets the pace at which linens flow...
The Downtown Business Hotel has an elaborate fitness room, and it...
The standard rate for a particular room is typically called:
The responsibility of collecting for direct billing lies with?
Housekeeping’s cleaning responsibilities are typically determined...
After checking out of the hotel Mr. Manzano goes downstairs to eat...
Which of the following is a favorable variance?
Which of the following is an intangible item?
If the time available for guestroom cleaning during a work shift is 8...
Gwyneth is the executive housekeeper at the Holycoin Casino. She is...
In a service business:
Noah is stocking his cart at the beginning of the day. He has 14 rooms...
Vladimir Druschev charges $157.89 for dinner to their room. What type...
Which of the following areas of a hotel is a support center?
On May 1, a hotel has an inventory of 100 gallons of all-purpose...
If the productivity standard at a 400-room hotel is 45 minutes to...
The minimum quantity of all-purpose cleaner is 300 gallons. The hotel...
Positions that are usually scheduled to work depending on the...
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