Learn About World Quality Day 2010 - Quiz | Attempts: 592

2.

Which of these is not a Quality Guru? :

Deming
Jack Welch
Crosby
Juran

Correct Answer

A. Jack Welch

Explanation

Jack Welch is not considered a Quality Guru because he is primarily known for his role as the CEO of General Electric, where he focused on business management and leadership strategies. While he implemented various quality improvement initiatives at GE, he is not typically associated with the field of quality management in the same way as Deming, Crosby, and Juran. These three individuals, on the other hand, are widely recognized as influential figures in the field of quality management and have made significant contributions to the development and implementation of quality improvement methodologies.

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3.

The leader in the quality movement who said Quality is defined as “Fitness for Use” is

Juran
Deming
Crosby
Taguchi

Correct Answer

A. Juran

Explanation

Juran is known as the leader in the quality movement who defined quality as "Fitness for Use". He emphasized that quality should be evaluated based on how well a product or service meets the needs and expectations of the customer. Juran believed that quality should not be solely focused on meeting specifications, but should also consider customer satisfaction and meeting their requirements. This definition of quality has had a significant impact on the field of quality management and has influenced many organizations to adopt a customer-centric approach to quality.

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4.

Name the Quality Award that was born in the US but was later adopted by many countries

Deming Prize
Malcolm Baldrige National Quality Award
Taguchi Award
CII-Exim Business Excellence Award

Correct Answer

A. Malcolm Baldrige National Quality Award

Explanation

The correct answer is the Malcolm Baldrige National Quality Award. This award was initially established in the United States but has been adopted by many countries. It is a prestigious recognition given to organizations that demonstrate excellence in various aspects of their operations, including leadership, strategic planning, customer focus, measurement and analysis, workforce engagement, and process management. The award aims to promote and encourage continuous improvement and performance excellence in businesses and organizations worldwide.

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5.

The quality leader responsible for the term “there is no economics for Quality”

Juran
Ishakawa
Crosby
Feigenbaum
Taguchi

Correct Answer

A. Crosby

Explanation

Crosby is the correct answer because he is known for his statement "there is no economics for Quality." He believed that the cost of poor quality far outweighed the cost of implementing quality measures, and that organizations should strive for zero defects. Crosby emphasized the importance of prevention rather than detection of defects, and he advocated for a culture of quality throughout the organization.

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6.

The word “Black Belt” in the context of Six Sigma projects refers to

The team that has had the most impact on the bottom line.
The person who has coordinated teams most effectively
The individual who has outpaced all others in six sigma knowledge
None of the above

Correct Answer

A. None of the above

Explanation

The word "Black Belt" in the context of Six Sigma projects does not refer to any of the given options. In Six Sigma, a Black Belt is a person who has undergone extensive training and has a deep understanding of the Six Sigma methodology. They are responsible for leading and managing Six Sigma projects within an organization. Their role is to identify and solve problems, implement process improvements, and drive overall quality and efficiency. The term "Black Belt" does not specifically refer to the team's impact on the bottom line, the coordination skills of an individual, or the level of knowledge in Six Sigma.

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7.

Customer segmentation refers to

Dividing a particular customer into parts that are more easily understood
Grouping customers by one or more criteria
Maintaining secure customer listings to minimize communication among them
Eliminating or “cutting off” customers with poor credit history

Correct Answer

A. Grouping customers by one or more criteria

Explanation

Customer segmentation refers to grouping customers based on one or more criteria. This means categorizing customers into different segments or groups based on factors such as demographics, behavior, preferences, or purchasing patterns. This helps businesses understand their customers better and tailor their marketing strategies and offerings to meet the specific needs and preferences of each segment. By grouping customers, businesses can effectively target their marketing efforts, personalize their communication, and provide more relevant products or services to different customer segments.

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8.

Who is Quality employee at Max India:

Someone who is trained on Six Sigma.
Someone performing ISO Audit.
All who have won “Quality Award”
Employees involved in writing Business Excellence document
All Max India employees irrespective of their function and role.

Correct Answer

A. All Max India employees irrespective of their function and role.

Explanation

The correct answer is "All Max India employees irrespective of their function and role." This means that every employee at Max India is considered a quality employee, regardless of their specific job or responsibilities. This suggests that quality is a priority throughout the entire organization and that all employees are expected to contribute to maintaining and improving quality standards.

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9.

A team wants a technique for prioritizing different solutions, we should use:

Solution Prioritization Matrix
Cause and Effect Diagrams
Pareto Diagram
Relationship Matrix

Correct Answer

A. Pareto Diagram

Explanation

A Pareto Diagram is a useful technique for prioritizing different solutions. It helps identify the most significant factors contributing to a problem or goal by displaying them in descending order of importance. This allows the team to focus on the vital few factors that have the greatest impact and prioritize their efforts accordingly. Cause and Effect Diagrams and Relationship Matrix may help in understanding the root causes and interdependencies between factors, but they do not provide a direct prioritization mechanism like the Pareto Diagram does. Therefore, the Pareto Diagram is the most suitable technique for prioritizing different solutions.

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10.

When you need to correlate one variable with another, the quality tool normally used is:

Box Plots
Pareto Diagram
Regression Analysis
Histogram

Correct Answer

A. Histogram

Explanation

A histogram is a quality tool commonly used to correlate one variable with another. It provides a visual representation of the distribution of data and helps identify patterns or relationships between variables. By dividing data into intervals or bins and displaying the frequency or count of observations within each bin, a histogram allows for easy comparison and analysis of variables. It is particularly useful for identifying the shape, central tendency, and variability of data, making it an effective tool for correlation analysis.

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Learn About World Quality Day 2010 - Quiz

Which phrase is common between the Vision and Three Pillars of Max India:

Quiz Preview

Which of these is not a Quality Guru? :

The leader in the quality movement who said Quality is defined as “Fitness for Use” is

Name the Quality Award that was born in the US but was later adopted by many countries

The quality leader responsible for the term “there is no economics for Quality”

The word “Black Belt” in the context of Six Sigma projects refers to

Customer segmentation refers to

Who is Quality employee at Max India:

A team wants a technique for prioritizing different solutions, we should use:

When you need to correlate one variable with another, the quality tool normally used is: