Learn About World Quality Day 2010 - Quiz

10 Questions | Total Attempts: 345

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Learn About World Quality Day 2010 - Quiz

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Questions and Answers
  • 1. 
    Which phrase is common between the Vision and Three Pillars of Max India:
    • A. 

      Business Performance

    • B. 

      Service Excellence

    • C. 

      Trust

    • D. 

      All of the above

  • 2. 
    Which of these is not a Quality Guru?  :
    • A. 

      Deming

    • B. 

      Jack Welch

    • C. 

      Crosby

    • D. 

      Juran

  • 3. 
    The leader in the quality movement who said Quality is defined as “Fitness for Use” is
    • A. 

      Juran

    • B. 

      Deming

    • C. 

      Crosby

    • D. 

      Taguchi

  • 4. 
    Name the Quality Award that was born in the US but was later adopted by many countries
    • A. 

      Deming Prize

    • B. 

      Malcolm Baldrige National Quality Award

    • C. 

      Taguchi Award

    • D. 

      CII-Exim Business Excellence Award

  • 5. 
    The quality leader responsible for the term  “there is no economics for Quality”
    • A. 

      Juran

    • B. 

      Ishakawa

    • C. 

      Crosby

    • D. 

      Feigenbaum

    • E. 

      Taguchi

  • 6. 
    The word “Black Belt” in the context of Six Sigma projects refers to
    • A. 

      The team that has had the most impact on the bottom line.

    • B. 

      The person who has coordinated teams most effectively

    • C. 

      The individual who has outpaced all others in six sigma knowledge

    • D. 

      None of the above

  • 7. 
    Customer segmentation refers to
    • A. 

      Dividing a particular customer into parts that are more easily understood

    • B. 

      Grouping customers by one or more criteria

    • C. 

      Maintaining secure customer listings to minimize communication among them

    • D. 

      Eliminating or “cutting off” customers with poor credit history

  • 8. 
    Who is Quality employee at Max India:
    • A. 

      Someone who is trained on Six Sigma.

    • B. 

      Someone performing ISO Audit.

    • C. 

      All who have won “Quality Award”

    • D. 

      Employees involved in writing Business Excellence document

    • E. 

      All Max India employees irrespective of their function and role.

  • 9. 
    A team wants a technique for prioritizing different solutions, we should use:
    • A. 

      Solution Prioritization Matrix

    • B. 

      Cause and Effect Diagrams

    • C. 

      Pareto Diagram

    • D. 

      Relationship Matrix

  • 10. 
    When you need to correlate one variable with another, the quality tool normally used is:
    • A. 

      Box Plots

    • B. 

      Pareto Diagram

    • C. 

      Regression Analysis

    • D. 

      Histogram

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