Learn About World Quality Day 2010 - Quiz

Jack Welch is not considered a Quality Guru because he is primarily known for his role as the CEO of General Electric, where he focused on business management and leadership strategies. While he implemented various quality improvement initiatives at GE, he is not typically associated with the field of quality management in the same way as Deming, Crosby, and Juran. These three individuals, on the other hand, are widely recognized as influential figures in the field of quality management and have made significant contributions to the development and implementation of quality improvement methodologies.

Customer segmentation refers to grouping customers based on one or more criteria. This means categorizing customers into different segments or groups based on factors such as demographics, behavior, preferences, or purchasing patterns. This helps businesses understand their customers better and tailor their marketing strategies and offerings to meet the specific needs and preferences of each segment. By grouping customers, businesses can effectively target their marketing efforts, personalize their communication, and provide more relevant products or services to different customer segments.

The correct answer is "All Max India employees irrespective of their function and role." This means that every employee at Max India is considered a quality employee, regardless of their specific job or responsibilities. This suggests that quality is a priority throughout the entire organization and that all employees are expected to contribute to maintaining and improving quality standards.

Juran is known as the leader in the quality movement who defined quality as "Fitness for Use". He emphasized that quality should be evaluated based on how well a product or service meets the needs and expectations of the customer. Juran believed that quality should not be solely focused on meeting specifications, but should also consider customer satisfaction and meeting their requirements. This definition of quality has had a significant impact on the field of quality management and has influenced many organizations to adopt a customer-centric approach to quality.

The correct answer is the Malcolm Baldrige National Quality Award. This award was initially established in the United States but has been adopted by many countries. It is a prestigious recognition given to organizations that demonstrate excellence in various aspects of their operations, including leadership, strategic planning, customer focus, measurement and analysis, workforce engagement, and process management. The award aims to promote and encourage continuous improvement and performance excellence in businesses and organizations worldwide.

A Pareto Diagram is a useful technique for prioritizing different solutions. It helps identify the most significant factors contributing to a problem or goal by displaying them in descending order of importance. This allows the team to focus on the vital few factors that have the greatest impact and prioritize their efforts accordingly. Cause and Effect Diagrams and Relationship Matrix may help in understanding the root causes and interdependencies between factors, but they do not provide a direct prioritization mechanism like the Pareto Diagram does. Therefore, the Pareto Diagram is the most suitable technique for prioritizing different solutions.

Crosby is the correct answer because he is known for his statement "there is no economics for Quality." He believed that the cost of poor quality far outweighed the cost of implementing quality measures, and that organizations should strive for zero defects. Crosby emphasized the importance of prevention rather than detection of defects, and he advocated for a culture of quality throughout the organization.

A histogram is a quality tool commonly used to correlate one variable with another. It provides a visual representation of the distribution of data and helps identify patterns or relationships between variables. By dividing data into intervals or bins and displaying the frequency or count of observations within each bin, a histogram allows for easy comparison and analysis of variables. It is particularly useful for identifying the shape, central tendency, and variability of data, making it an effective tool for correlation analysis.

The word "Black Belt" in the context of Six Sigma projects does not refer to any of the given options. In Six Sigma, a Black Belt is a person who has undergone extensive training and has a deep understanding of the Six Sigma methodology. They are responsible for leading and managing Six Sigma projects within an organization. Their role is to identify and solve problems, implement process improvements, and drive overall quality and efficiency. The term "Black Belt" does not specifically refer to the team's impact on the bottom line, the coordination skills of an individual, or the level of knowledge in Six Sigma.

The phrase "Business Performance" is common between the Vision and Three Pillars of Max India. This suggests that Max India places a strong emphasis on achieving and maintaining high levels of business performance in order to fulfill its vision and uphold its three pillars.