Work Effectively In And Information Technology Environment

9 Questions | Total Attempts: 327

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Work Effectively In And Information Technology Environment

The aim of this quiz is to test your knowledge of Information Technology environments and your ability to comply with general IT policies and procedures


Questions and Answers
  • 1. 
    In which of the following documents would you most likely find the diagram above.
    • A. 

      Purchasing requisition procedures and documentation

    • B. 

      Preventative maintenance procedures

    • C. 

      Occupational Health and Safety (OH&S) guidelines

    • D. 

      Anti-discrimination policies

  • 2. 
    The extent to which the various kinds of policies and procedures exist in an organization will depend on...
    • A. 

      The type and size of the organization

    • B. 

      The values of the organization

    • C. 

      The culture of the organization

    • D. 

      All of the above

  • 3. 
    Many organizations, have a "code of practice" that employees are expected to follow. What does this mean?
    • A. 

      A rule for converting a piece of information

    • B. 

      An activity to do repeatedly in order to gain skill

    • C. 

      Minimum standards of conduct and practice to be followed by all members of an organization

    • D. 

      A way of communicating so outsiders cant understand

  • 4. 
    The mission statement and organizational plans are often published on the organization’s web site
    • A. 

      True

    • B. 

      False

  • 5. 
    Which of the following statements are true:
    1. The overall image of the organization in the public eye can be conveyed by the approach that employees have to customers and their telephone etiquette.
    2. Promoting the organization to its valued customers must be done in a manner that is consistent with the organizational policies and procedures.
    3. The overall image of the organization in the public eye can be conveyed by employees mode of dress.
    4. When you consistently abide by the organization’s code of conduct and follow its policy guidelines you help to promote the organization in a positive way.
    • A. 

      2 only

    • B. 

      1 and 3 only

    • C. 

      4 only

    • D. 

      1,2,3 and 4

  • 6. 
    Which of the following is a type of computer network:
    • A. 

      TAN

    • B. 

      LAN

    • C. 

      RAN

    • D. 

      AAN

  • 7. 
    In which of the following organisations would you most likely find a Point of Sale machine:
    • A. 

      Educational

    • B. 

      Call Centre

    • C. 

      Accounting

    • D. 

      Sales and Service

  • 8. 
    Locations in an organisation with servers are usually off-limits to anybody except for IT personnel.
    • A. 

      True

    • B. 

      False

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