Work Effectively In And Information Technology Environment

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| By Teacherjamaica
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Teacherjamaica
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Work Effectively In And Information Technology Environment - Quiz

The aim of this quiz is to test your knowledge of Information Technology environments and your ability to comply with general IT policies and procedures


Questions and Answers
  • 1. 

    In which of the following documents would you most likely find the diagram above.

    • A.

      Purchasing requisition procedures and documentation

    • B.

      Preventative maintenance procedures

    • C.

      Occupational Health and Safety (OH&S) guidelines

    • D.

      Anti-discrimination policies

    Correct Answer
    C. Occupational Health and Safety (OH&S) guidelines
    Explanation
    The diagram above is most likely to be found in Occupational Health and Safety (OH&S) guidelines. This is because OH&S guidelines often include visual aids such as diagrams to illustrate safety procedures, hazards, and precautions. The diagram could be related to workplace safety measures, emergency procedures, or equipment usage guidelines, which are all commonly covered in OH&S guidelines.

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  • 2. 

    The extent to which the various kinds of policies and procedures exist in an organization will depend on...

    • A.

      The type and size of the organization

    • B.

      The values of the organization

    • C.

      The culture of the organization

    • D.

      All of the above

    Correct Answer
    D. All of the above
    Explanation
    The correct answer is "All of the above". The extent to which policies and procedures exist in an organization depends on multiple factors. The type and size of the organization play a role in determining the complexity and scope of policies and procedures needed. The values of the organization also influence the development of specific policies that align with its principles. Additionally, the culture of the organization, including its norms and practices, affects the implementation and adherence to policies and procedures. Therefore, all these factors contribute to the extent to which policies and procedures exist in an organization.

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  • 3. 

    Many organizations, have a "code of practice" that employees are expected to follow. What does this mean?

    • A.

      A rule for converting a piece of information

    • B.

      An activity to do repeatedly in order to gain skill

    • C.

      Minimum standards of conduct and practice to be followed by all members of an organization

    • D.

      A way of communicating so outsiders cant understand

    Correct Answer
    C. Minimum standards of conduct and practice to be followed by all members of an organization
    Explanation
    A "code of practice" refers to a set of minimum standards of conduct and practice that all members of an organization are expected to follow. It outlines the expected behaviors and actions that employees should adhere to in order to maintain professionalism and ethical standards within the organization. This code serves as a guideline for employees to ensure they are conducting themselves in a manner that aligns with the organization's values and principles.

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  • 4. 

    The mission statement and organizational plans are often published on the organization’s web site

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    The mission statement and organizational plans are often published on the organization's website because it serves as a platform for the organization to communicate its goals, values, and strategies to its stakeholders, including employees, customers, investors, and the public. By making this information easily accessible on their website, organizations can ensure transparency and provide a clear understanding of their purpose and direction. Additionally, publishing these documents online allows for easy updates and revisions, ensuring that stakeholders have access to the most current information.

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  • 5. 

    Which of the following statements are true:
    1. The overall image of the organization in the public eye can be conveyed by the approach that employees have to customers and their telephone etiquette.
    2. Promoting the organization to its valued customers must be done in a manner that is consistent with the organizational policies and procedures.
    3. The overall image of the organization in the public eye can be conveyed by employees mode of dress.
    4. When you consistently abide by the organization’s code of conduct and follow its policy guidelines you help to promote the organization in a positive way.

    • A.

      2 only

    • B.

      1 and 3 only

    • C.

      4 only

    • D.

      1,2,3 and 4

    Correct Answer
    D. 1,2,3 and 4
    Explanation
    The correct answer is 1, 2, 3 and 4. All of the statements are true. Statement 1 suggests that the approach and telephone etiquette of employees can influence the overall image of the organization in the public eye. Statement 2 states that promoting the organization to customers should align with organizational policies and procedures. Statement 3 suggests that employees' mode of dress can also convey the overall image of the organization. Statement 4 highlights the importance of abiding by the organization's code of conduct and policy guidelines in promoting the organization positively.

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  • 6. 

    Which of the following is a type of computer network:

    • A.

      TAN

    • B.

      LAN

    • C.

      RAN

    • D.

      AAN

    Correct Answer
    B. LAN
    Explanation
    LAN stands for Local Area Network. It is a type of computer network that connects computers and devices within a limited area, such as a home, office, or building. LANs allow for the sharing of resources, such as files and printers, and enable communication between connected devices. They are typically faster and more secure compared to other types of networks.

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  • 7. 

    In which of the following organisations would you most likely find a Point of Sale machine:

    • A.

      Educational

    • B.

      Call Centre

    • C.

      Accounting

    • D.

      Sales and Service

    Correct Answer
    D. Sales and Service
    Explanation
    A Point of Sale machine is typically used in Sales and Service organizations. This machine is used for processing transactions and accepting payments from customers. It helps in tracking sales, managing inventory, and generating receipts. Educational organizations, call centers, and accounting departments may not have a need for a Point of Sale machine as they are not primarily involved in the sale of products or services.

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  • 8. 

    Locations in an organisation with servers are usually off-limits to anybody except for IT personnel.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    Locations in an organization with servers are typically restricted to only IT personnel because these areas contain sensitive and critical infrastructure. Servers store important data, applications, and network resources, which need to be protected from unauthorized access, physical damage, or tampering. By limiting access to IT personnel, the organization can ensure the security, integrity, and availability of its servers and the data stored within them.

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  • Current Version
  • Mar 22, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Mar 18, 2013
    Quiz Created by
    Teacherjamaica
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