Work Effectively In And Information Technology Environment

2.

The extent to which the various kinds of policies and procedures exist in an organization will depend on...

The type and size of the organization
The values of the organization
The culture of the organization
All of the above

Correct Answer

A. All of the above

Explanation

The correct answer is "All of the above". The extent to which policies and procedures exist in an organization depends on multiple factors. The type and size of the organization play a role in determining the complexity and scope of policies and procedures needed. The values of the organization also influence the development of specific policies that align with its principles. Additionally, the culture of the organization, including its norms and practices, affects the implementation and adherence to policies and procedures. Therefore, all these factors contribute to the extent to which policies and procedures exist in an organization.

Rate this question:

3.

Many organizations, have a "code of practice" that employees are expected to follow. What does this mean?

A rule for converting a piece of information
An activity to do repeatedly in order to gain skill
Minimum standards of conduct and practice to be followed by all members of an organization
A way of communicating so outsiders cant understand

Correct Answer

A. Minimum standards of conduct and practice to be followed by all members of an organization

Explanation

A "code of practice" refers to a set of minimum standards of conduct and practice that all members of an organization are expected to follow. It outlines the expected behaviors and actions that employees should adhere to in order to maintain professionalism and ethical standards within the organization. This code serves as a guideline for employees to ensure they are conducting themselves in a manner that aligns with the organization's values and principles.

Rate this question:

4.

The mission statement and organizational plans are often published on the organization’s web site

True
False

Correct Answer

A. True

Explanation

The mission statement and organizational plans are often published on the organization's website because it serves as a platform for the organization to communicate its goals, values, and strategies to its stakeholders, including employees, customers, investors, and the public. By making this information easily accessible on their website, organizations can ensure transparency and provide a clear understanding of their purpose and direction. Additionally, publishing these documents online allows for easy updates and revisions, ensuring that stakeholders have access to the most current information.

Rate this question:

5.

Which of the following statements are true:

The overall image of the organization in the public eye can be conveyed by the approach that employees have to customers and their telephone etiquette.

Promoting the organization to its valued customers must be done in a manner that is consistent with the organizational policies and procedures.

The overall image of the organization in the public eye can be conveyed by employees mode of dress.

When you consistently abide by the organization’s code of conduct and follow its policy guidelines you help to promote the organization in a positive way.

2 only
1 and 3 only
4 only
1,2,3 and 4

Correct Answer

A. 1,2,3 and 4

Explanation

The correct answer is 1, 2, 3 and 4. All of the statements are true. Statement 1 suggests that the approach and telephone etiquette of employees can influence the overall image of the organization in the public eye. Statement 2 states that promoting the organization to customers should align with organizational policies and procedures. Statement 3 suggests that employees' mode of dress can also convey the overall image of the organization. Statement 4 highlights the importance of abiding by the organization's code of conduct and policy guidelines in promoting the organization positively.

Rate this question:

6.

Which of the following is a type of computer network:

TAN
LAN
RAN
AAN

Correct Answer

A. LAN

Explanation

LAN stands for Local Area Network. It is a type of computer network that connects computers and devices within a limited area, such as a home, office, or building. LANs allow for the sharing of resources, such as files and printers, and enable communication between connected devices. They are typically faster and more secure compared to other types of networks.

Rate this question:

7.

In which of the following organisations would you most likely find a Point of Sale machine:

Educational
Call Centre
Accounting
Sales and Service

Correct Answer

A. Sales and Service

Explanation

A Point of Sale machine is typically used in Sales and Service organizations. This machine is used for processing transactions and accepting payments from customers. It helps in tracking sales, managing inventory, and generating receipts. Educational organizations, call centers, and accounting departments may not have a need for a Point of Sale machine as they are not primarily involved in the sale of products or services.

Rate this question:

8.

Locations in an organisation with servers are usually off-limits to anybody except for IT personnel.

True
False

Correct Answer

A. True

Explanation

Locations in an organization with servers are typically restricted to only IT personnel because these areas contain sensitive and critical infrastructure. Servers store important data, applications, and network resources, which need to be protected from unauthorized access, physical damage, or tampering. By limiting access to IT personnel, the organization can ensure the security, integrity, and availability of its servers and the data stored within them.

Rate this question:

Work Effectively In And Information Technology Environment

In which of the following documents would you most likely find the diagram above.

Quiz Preview

The extent to which the various kinds of policies and procedures exist in an organization will depend on...

Many organizations, have a "code of practice" that employees are expected to follow. What does this mean?

The mission statement and organizational plans are often published on the organization’s web site

Which of the following is a type of computer network:

In which of the following organisations would you most likely find a Point of Sale machine:

Locations in an organisation with servers are usually off-limits to anybody except for IT personnel.