Total Software Troubleshooting Questions! Trivia Quiz

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| By Catherine Halcomb
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Catherine Halcomb
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Quizzes Created: 1453 | Total Attempts: 5,799,863
Questions: 20 | Attempts: 189

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Total Software Troubleshooting Questions! Trivia Quiz - Quiz

Are you looking for some total software troubleshooting questions to refresh your understanding on this software? One of the best quizzes you will tackle is the one below, how about you give it a try and get to see if you might need a refresher course on how the software works as a whole. All the best as you tackle it and keep on learning more about it to up your skills.


Questions and Answers
  • 1. 

    What version of .net does TOTAL use?

    • A.

      .net 1.1

    • B.

      .net 2.0

    • C.

      .net 3.5

    • D.

      TOTAL does not use .net

    Correct Answer
    B. .net 2.0
    Explanation
    The given correct answer is ".net 2.0". This suggests that TOTAL uses the .net 2.0 version.

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  • 2. 

    Data Courier can deliver reports that:

    • A.

      Have a UAD Major form

    • B.

      Have a UCDP Major form

    • C.

      Have either a UAD or a UCDP major form

    • D.

      Have any Major form

    Correct Answer
    D. Have any Major form
    Explanation
    Data Courier can deliver reports that have any major form. This means that it is not limited to delivering reports with only a UAD Major form or a UCDP Major form. It can deliver reports with any type of major form, providing flexibility and versatility in the types of reports that can be delivered.

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  • 3. 

    When does TOTAL require Admin rights?

    • A.

      Only during install

    • B.

      To install update and run

    • C.

      During initial install and to install updates

    • D.

      Only to install update

    Correct Answer
    C. During initial install and to install updates
    Explanation
    TOTAL requires Admin rights during the initial installation process to ensure that all necessary files and settings are properly installed and configured. Additionally, Admin rights are also required to install updates, as these updates may include critical bug fixes, security patches, or new features that need to be installed at the system level. By requiring Admin rights for both the initial installation and updates, TOTAL ensures that the software is installed and maintained correctly, providing the best user experience and functionality.

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  • 4. 

    Plugins don’t launch?

    • A.

      Clear %temp% files

    • B.

      Run XSOM updates

    • C.

      Reboot

    • D.

      Associate the order from tools and Associate XSite order?

    Correct Answer
    B. Run XSOM updates
    Explanation
    Running XSOM updates can help resolve the issue of plugins not launching. XSOM updates refer to updates for the XML Schema Object Model, which is a programming interface that allows applications to interact with XML data. By running these updates, any potential issues or bugs related to the XML Schema Object Model can be addressed, which may be causing the plugins to not launch properly.

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  • 5. 

    Files don’t sync with a Mobile devices?

    • A.

      Move the report to a different folder and sync again

    • B.

      Reset to sync all fields

    • C.

      Clear %temp%

    • D.

      Both A and C

    Correct Answer
    B. Reset to sync all fields
    Explanation
    Resetting to sync all fields can resolve the issue of files not syncing with mobile devices. This action will refresh the synchronization process and ensure that all fields are properly synced. Moving the report to a different folder and syncing again may help in some cases, but it does not address the issue of syncing all fields. Clearing the %temp% folder may help with temporary files and improve performance, but it is not directly related to syncing files with mobile devices. Therefore, the correct answer is to reset to sync all fields.

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  • 6. 

    Large fonts work perfectly 100% of the time in TOTAL.

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
  • 7. 

    What is the shortcut to open the UAD Guidance Window? 

    • A.

      Ctrl + Shift + G

    • B.

      Ctrl + Alt + G

    • C.

      Click the ? in the lower corner

    • D.

      Ctrl + Alt + U

    Correct Answer(s)
    A. Ctrl + Shift + G
    C. Click the ? in the lower corner
    Explanation
    The correct answer is Ctrl + Shift + G. This keyboard shortcut is used to open the UAD Guidance Window. Another option mentioned, clicking the ? in the lower corner, can also be used to open the window. However, the combination of Ctrl + Shift + G is a quicker and more convenient way to access the UAD Guidance Window. The other options, Ctrl + Alt + G and Ctrl + Alt + U, are not the correct shortcuts to open the UAD Guidance Window.

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  • 8. 

    If a customer is unable to print to PDF what things can be done?

    • A.

      Optimize photos

    • B.

      Check for main printer in printer settings

    • C.

      Clear temp files

    • D.

      Install totalpdf.exe

    Correct Answer(s)
    A. Optimize photos
    B. Check for main printer in printer settings
    C. Clear temp files
    D. Install totalpdf.exe
    Explanation
    The given answer suggests a list of actions that can be taken if a customer is unable to print to PDF. These actions include optimizing photos, checking for the main printer in printer settings, clearing temporary files, and installing totalpdf.exe. By optimizing photos, the file size may be reduced, making it easier to print to PDF. Checking for the main printer in printer settings ensures that the correct printer is selected. Clearing temporary files can help resolve any issues caused by corrupted or conflicting files. Installing totalpdf.exe is recommended as it may provide additional functionality or resolve any software-related issues.

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  • 9. 

    Files are showing in explorer but not in the File Cabinet?

    • A.

      Check for permissions

    • B.

      Check for hidden files

    • C.

      Reboot and try again

    • D.

      Try a new TOTAL user

    Correct Answer(s)
    A. Check for permissions
    B. Check for hidden files
    Explanation
    The correct answer suggests that the reason why files are not showing in the File Cabinet despite being visible in the explorer could be due to permission settings. It is possible that the user does not have the necessary permissions to access or view the files in the File Cabinet. Additionally, hidden files could also be a factor, as they may be set to not be displayed in the File Cabinet. Therefore, checking permissions and hidden files can help identify the issue and potentially resolve it.

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  • 10. 

    TOTAL requires Administrative rights to run.

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    TOTAL does not require Administrative rights to run. This means that any user can run TOTAL without needing special privileges or permissions.

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  • 11. 

    A Standalone version of TOTAL can directly be networked.

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    The given statement is false. A standalone version of TOTAL cannot directly be networked. A standalone version is designed to be used on a single computer and does not have the capability to connect to a network. In order to network TOTAL, a network version of the software would need to be used.

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  • 12. 

    Should attach the Athena/Aurora folders instead of copying the reports into TOTAL.

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    The answer is false because it is not recommended to attach the Athena/Aurora folders instead of copying the reports into TOTAL. Attaching the folders may lead to issues such as broken links, difficulty in accessing the reports, or potential loss of data. It is generally recommended to copy the reports into TOTAL to ensure easy access and prevent any potential data loss.

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  • 13. 

    The WinTOTAL.cfg file contains registration info for TOTAL.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    The WinTOTAL.cfg file is a configuration file that contains registration information for TOTAL, a software program. This file stores important data such as license keys and registration details, allowing the program to be activated and used properly. Therefore, it is correct to say that the WinTOTAL.cfg file contains registration info for TOTAL.

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  • 14. 

    Hidden files do not cause a problem for TOTAL.

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    Hidden files can potentially cause a problem for TOTAL. Hidden files are files that are not visible in the file system by default, and they can contain important data or settings that are necessary for the proper functioning of an application. If TOTAL relies on certain hidden files for its operation and those files are missing or corrupted, it can lead to problems or errors in the application. Therefore, hidden files can indeed cause a problem for TOTAL.

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  • 15. 

    TOTAL does not use the a la mode fonts.

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    The statement is saying that TOTAL does not use the a la mode fonts. The correct answer is False because TOTAL actually does use the a la mode fonts.

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  • 16. 

    TOTAL Signature should be a JPG, Gif, or PCX.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    The given correct answer is "True" because the statement clearly states that the TOTAL Signature should be a JPG, Gif, or PCX. This implies that any other file formats are not acceptable for the TOTAL Signature.

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  • 17. 

    You can associate reports with XSite/Mercury orders during delivery.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    During the delivery process of XSite/Mercury orders, it is possible to associate reports with them. This suggests that when the orders are being delivered, reports related to those orders can be linked or attached to them. This feature allows for better organization and management of the reports, ensuring that they are easily accessible and available in the appropriate context. Therefore, the statement "You can associate reports with XSite/Mercury orders during delivery" is true.

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  • 18. 

    Netsettings.xml is always in the %wt6% path.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    The statement is true because the file "Netsettings.xml" is always located in the "%wt6%" path. This means that regardless of the specific location or directory, the file will always be found within the designated "%wt6%" path.

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  • 19. 

    Users can sign the report with any setup signature.

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    The statement is incorrect. Users cannot sign the report with any setup signature. There are specific guidelines and requirements for signing reports, and users must adhere to those guidelines.

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  • 20. 

    User settings are stored in the program folder (%wt6%).

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    User settings are typically not stored in the program folder. Storing user settings in the program folder can cause issues with permissions and make it difficult for multiple users to access and modify their own settings. Instead, user settings are usually stored in a separate location, such as the user's home directory or the Windows registry, to ensure that each user has their own personalized settings. Therefore, the correct answer is False.

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