SureDocs Troubleshooting Test! Trivia Quiz

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| By Catherine Halcomb
Catherine Halcomb
Community Contributor
Quizzes Created: 1429 | Total Attempts: 6,106,751
Questions: 15 | Attempts: 114

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SureDocs Troubleshooting Test! Trivia Quiz - Quiz


How much do you understand about the Suredocs troubleshooting test? Do you know how to log in and what to do if you notice that it is not working as it should be? This trivia quiz questions are perfect to test your understandability an ability to fix problems within it. Give it a try and see how well you will do compared to others who have taken the quiz.


Questions and Answers
  • 1. 

    Which signing method will require the borrower to submit a signature via DirectFax coversheet, before applying this signature to a document?

    • A.

      Secure Signature

    • B.

      Express Electronic

    • C.

      DirectFax

    Correct Answer
    A. Secure Signature
    Explanation
    Secure Signature is the correct answer because it requires the borrower to submit a signature via DirectFax coversheet before applying it to a document. This method ensures that the borrower's signature is verified and authenticated before it is applied to any important documents.

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  • 2. 

    Which signing method allows borrowers to sign with a Font?

    • A.

      Express Electronic

    • B.

      DirectFax

    • C.

      Secure Signature

    Correct Answer
    A. Express Electronic
    Explanation
    Express Electronic is the signing method that allows borrowers to sign with a Font. This method likely utilizes electronic signature software that allows borrowers to select a font style that resembles their handwritten signature. It provides a convenient and efficient way for borrowers to sign documents electronically without the need for physical signatures.

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  • 3. 

    Which options are allowed when a SureDocs user fails the identity verification?

    • A.

      Wait 72 hours and try again

    • B.

      Fax notarized documents to manually verify

    • C.

      Call corporate support to verify identity

    Correct Answer(s)
    A. Wait 72 hours and try again
    B. Fax notarized documents to manually verify
    Explanation
    If a SureDocs user fails the identity verification, they have two options available. The first option is to wait for 72 hours and then try the verification process again. This allows the user to potentially rectify any issues or errors that may have occurred during the initial verification attempt. The second option is to fax notarized documents to manually verify their identity. This provides an alternative method for verifying the user's identity, ensuring the security and legitimacy of their account.

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  • 4. 

    Which of the following does NOT occur during the signing process?

    • A.

      The borrower sends an email to the loan officer to scan the signature.

    • B.

      An email is sent to the borrower with a link to login and sign the documents.

    • C.

      The document log is updated with the events of the signature process.

    Correct Answer
    A. The borrower sends an email to the loan officer to scan the signature.
    Explanation
    During the signing process, the borrower does not send an email to the loan officer to scan the signature. This is because the borrower typically signs the documents electronically using a digital signature or e-signature platform. The loan officer does not need to physically scan the signature as the electronic signature is already captured and stored digitally.

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  • 5. 

    When a loan officer sets up his own signature the identity must be verified.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    When a loan officer sets up his own signature, it is necessary to verify their identity to ensure that the signature belongs to the correct person. This verification process helps to prevent fraud and ensure the authenticity of the loan officer's signature. Therefore, the statement "When a loan officer sets up his own signature, the identity must be verified" is true.

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  • 6. 

    Transunion is the credit reporting agency used for our identity verification service.

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    The given statement is false. Transunion is not the credit reporting agency used for the identity verification service.

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  • 7. 

    When the borrower logs in, if they do not already have a login for a lamode they will be required to create one.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    The explanation for the given correct answer is that when the borrower logs in, if they do not already have a login for a lamode, they will be required to create one. This means that in order to access the borrower's account and use the services provided by lamode, the borrower needs to have a login. If they do not have one, they will have to create it before they can proceed further. Therefore, the statement "True" is correct.

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  • 8. 

    What types of tags exist within SureDocs? 

    • A.

      Initial

    • B.

      Signature

    • C.

      Checkboxes

    • D.

      Delivery

    Correct Answer(s)
    A. Initial
    B. Signature
    C. Checkboxes
    Explanation
    SureDocs is a document management system that allows users to add various types of tags to their documents. These tags help in organizing and categorizing the documents effectively. The types of tags that exist within SureDocs are Initial, Signature, and Checkboxes. Initial tags are used to indicate where the user needs to provide their initials on the document. Signature tags are used to indicate where the user needs to provide their signature. Checkboxes tags are used to create checkboxes within the document for the user to select or mark. These different types of tags make it easier for users to navigate and interact with the documents within SureDocs.

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  • 9. 

    Borrowers can browse to www.suredocs.com to sign documents.

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    The statement is false because borrowers cannot sign documents by browsing to www.suredocs.com.

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  • 10. 

    Which of the following is not true?

    • A.

      SureDocs signatures are 100% legal

    • B.

      We save a log of the documents hostiry on our servers indefinitely

    • C.

      A username and password are required to use SureDocs

    • D.

      Subusers can see documents for the admin user

    Correct Answer
    D. Subusers can see documents for the admin user
    Explanation
    The statement "Subusers can see documents for the admin user" is not true. This means that subusers do not have access to view the documents of the admin user.

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  • 11. 

    Which of the following are options to send documents using SureDocs? 

    • A.

      SecureReceipts

    • B.

      Flagstar Bank

    • C.

      Mortgage XSite Loan Folder

    Correct Answer(s)
    A. SecureReceipts
    B. Flagstar Bank
    C. Mortgage XSite Loan Folder
    Explanation
    SureDocs offers multiple options for sending documents, including SecureReceipts, Flagstar Bank, and Mortgage XSite Loan Folder. These options provide secure and efficient ways to transmit important documents. SecureReceipts ensures that documents are sent securely, while Flagstar Bank and Mortgage XSite Loan Folder offer convenient platforms for document transmission.

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  • 12. 

    The SureDocs History log is stored locally on the user's PC.

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    The SureDocs History log is not stored locally on the user's PC.

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  • 13. 

    To reinstall the SureDocs printer after it has been removed from add/remove programs in Windows, the user simply needs to start SureDocs.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    The explanation for the given correct answer is that reinstalling the SureDocs printer after it has been removed from add/remove programs in Windows is as simple as starting SureDocs. This implies that the SureDocs software automatically reinstalls the printer when it is launched, making the statement true.

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  • 14. 

    The SureDocs Nova PDF Printer will work great in a Citrix Environment.

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    The SureDocs Nova PDF Printer will not work great in a Citrix Environment.

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  • 15. 

    The letters and numbers for the SureDocs Captcha code are the same every time.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    The given statement suggests that the letters and numbers for the SureDocs Captcha code remain consistent and unchanged each time. This implies that regardless of when the Captcha code is generated, it will always consist of the same set of letters and numbers. Therefore, the answer "True" indicates that the statement is correct and the SureDocs Captcha code remains constant.

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Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

  • Current Version
  • Apr 02, 2024
    Quiz Edited by
    ProProfs Editorial Team
  • Jul 10, 2012
    Quiz Created by
    Catherine Halcomb
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