What Do You Know About Intercontinental Hotels & Resort - Ihg

Explanation
The InterContinental Life is characterized by a glamorous lifestyle, luxury experiences, and personalized service. This means that staying at an InterContinental hotel or resort offers a high-end and opulent experience, with attention to detail and tailored services to meet the individual needs and preferences of guests.

Explanation
The story above is the best example of "Share Insider Wisdom" service behavior of Global Etiquette because the restaurant manager, being aware that the guests are new to the city, ensures they reserve a table with the best view. By doing so, the manager is sharing their knowledge and expertise about the city, providing the guests with insider information on the best view in town. This behavior showcases the manager's willingness to go above and beyond to enhance the guests' experience and share valuable information to make their visit more enjoyable.

Explanation
This story demonstrates the service behavior of demonstrating worldly understanding. By giving the room key to Chinese or Japanese guests with both hands, it shows an understanding and respect for their cultural customs and practices. It acknowledges that in their culture, this gesture is considered polite and courteous. Additionally, the statement "but don't assume they cannot speak English" shows an awareness that language abilities can vary among individuals, regardless of their nationality. This behavior reflects a global mindset and a willingness to adapt and accommodate diverse cultural backgrounds.