What Do You Know About Intercontinental Hotels & Resort - Ihg

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| By IwanSetiady
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IwanSetiady
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Quizzes Created: 1 | Total Attempts: 179
| Attempts: 179
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  • 1/6 Questions

    We always give a room key to our Chinese or Japanese guests with both hands but don't assume they cannot speak English.  The story above is an example of Global Etiquette of which service behaviour? 

    • Demonstrate Worldly Understanding
    • Share Insider Wisdom
    • Perform with Flair
    • Strive for Perfection
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About This Quiz

You will be checked on your understanding about: IHG Purpose IHG Employer Promise InterContinental Brand Promise Global Etiquette (Service Behavior)

What Do You Know About Intercontinental Hotels & Resort - Ihg - Quiz

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  • 2. 

    Which one is/are the InterContinental Life? (Answers more than one)

    • Affordable and comfortable stay

    • Glamorous lifestyle

    • Luxury experiences

    • Personalised Service

    Correct Answer(s)
    A. Glamorous lifestyle
    A. Luxury experiences
    A. Personalised Service
    Explanation
    The InterContinental Life is characterized by a glamorous lifestyle, luxury experiences, and personalized service. This means that staying at an InterContinental hotel or resort offers a high-end and opulent experience, with attention to detail and tailored services to meet the individual needs and preferences of guests.

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  • 3. 

    The restaurant manager of a hotel knows this is guests' first time in this exciting city and makes sure they reserve a table with the best view. The story above is the best example of which service behaviour of Global Etiquette?

    • Share Insider Wisdom

    • Perform with Flair

    • Demonstrate Worldly Understanding 

    • Strive for Perfection

    Correct Answer
    A. Share Insider Wisdom
    Explanation
    The story above is the best example of "Share Insider Wisdom" service behavior of Global Etiquette because the restaurant manager, being aware that the guests are new to the city, ensures they reserve a table with the best view. By doing so, the manager is sharing their knowledge and expertise about the city, providing the guests with insider information on the best view in town. This behavior showcases the manager's willingness to go above and beyond to enhance the guests' experience and share valuable information to make their visit more enjoyable.

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Quiz Review Timeline (Updated): Mar 20, 2023 +

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  • Current Version
  • Mar 20, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Mar 12, 2019
    Quiz Created by
    IwanSetiady
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