What Do You Know About Intercontinental Hotels & Resort - Ihg

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| By IwanSetiady

IwanSetiady

Community Contributor

Quizzes Created: 1 | Total Attempts: 158

Questions: 6 | Attempts: 158 | Updated: Mar 20, 2023

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What Do You Know About Intercontinental Hotels & Resort - Ihg - Quiz

You will be checked on your understanding about: IHG Purpose IHG Employer Promise InterContinental Brand Promise Global Etiquette (Service Behavior)

Questions and Answers

1.

Which one is/are the InterContinental Life? (Answers more than one)
- A.
  
  Affordable and comfortable stay
- B.
  
  Glamorous lifestyle
- C.
  
  Luxury experiences
- D.
  
  Personalised Service
Correct Answer(s)
B. Glamorous lifestyle
C. Luxury experiences
D. Personalised Service

Explanation
The InterContinental Life is characterized by a glamorous lifestyle, luxury experiences, and personalized service. This means that staying at an InterContinental hotel or resort offers a high-end and opulent experience, with attention to detail and tailored services to meet the individual needs and preferences of guests.

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2.

The restaurant manager of a hotel knows this is guests' first time in this exciting city and makes sure they reserve a table with the best view. The story above is the best example of which service behaviour of Global Etiquette?
- A.
  
  Share Insider Wisdom
- B.
  
  Perform with Flair
- C.
  
  Demonstrate Worldly Understanding
- D.
  
  Strive for Perfection
Correct Answer
A. Share Insider Wisdom

Explanation
The story above is the best example of "Share Insider Wisdom" service behavior of Global Etiquette because the restaurant manager, being aware that the guests are new to the city, ensures they reserve a table with the best view. By doing so, the manager is sharing their knowledge and expertise about the city, providing the guests with insider information on the best view in town. This behavior showcases the manager's willingness to go above and beyond to enhance the guests' experience and share valuable information to make their visit more enjoyable.

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3.

We always give a room key to our Chinese or Japanese guests with both hands but don't assume they cannot speak English. The story above is an example of Global Etiquette of which service behaviour?
- A.
  
  Demonstrate Worldly Understanding
- B.
  
  Share Insider Wisdom
- C.
  
  Perform with Flair
- D.
  
  Strive for Perfection
Correct Answer
A. Demonstrate Worldly Understanding

Explanation
This story demonstrates the service behavior of demonstrating worldly understanding. By giving the room key to Chinese or Japanese guests with both hands, it shows an understanding and respect for their cultural customs and practices. It acknowledges that in their culture, this gesture is considered polite and courteous. Additionally, the statement "but don't assume they cannot speak English" shows an awareness that language abilities can vary among individuals, regardless of their nationality. This behavior reflects a global mindset and a willingness to adapt and accommodate diverse cultural backgrounds.

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Current Version
Mar 20, 2023

Quiz Edited by
ProProfs Editorial Team
Mar 12, 2019

Quiz Created by
IwanSetiady

What Do You Know About Intercontinental Hotels & Resort - Ihg

Which one is/are the InterContinental Life? (Answers more than one)

The restaurant manager of a hotel knows this is guests' first time in this exciting city and makes sure they reserve a table with the best view. The story above is the best example of which service behaviour of Global Etiquette?

We always give a room key to our Chinese or Japanese guests with both hands but don't assume they cannot speak English. The story above is an example of Global Etiquette of which service behaviour?