What Do You Know About Intercontinental Hotels & Resort - Ihg

6 Questions | Total Attempts: 77
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What Do You Know About Intercontinental Hotels & Resort - Ihg

You will be checked on your understanding about: IHG Purpose IHG Employer Promise InterContinental Brand Promise Global Etiquette (Service Behavior)

Questions and Answers
  • 1. 
    Which one is/are the InterContinental Life? (Answers more than one)
    • A. 

      Affordable and comfortable stay

    • B. 

      Glamorous lifestyle

    • C. 

      Luxury experiences

    • D. 

      Personalised Service

  • 2. 
    The restaurant manager of a hotel knows this is guests' first time in this exciting city and makes sure they reserve a table with the best view. The story above is the best example of which service behaviour of Global Etiquette?
    • A. 

      Share Insider Wisdom

    • B. 

      Perform with Flair

    • C. 

      Demonstrate Worldly Understanding 

    • D. 

      Strive for Perfection

  • 3. 
    We always give a room key to our Chinese or Japanese guests with both hands but don't assume they cannot speak English.  The story above is an example of Global Etiquette of which service behaviour? 
    • A. 

      Demonstrate Worldly Understanding

    • B. 

      Share Insider Wisdom

    • C. 

      Perform with Flair

    • D. 

      Strive for Perfection

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