W06 - Standard / Enhanced Complete Close Setup

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Questions and Answers
  • 1. 
    The functionality of the Complete/Close dialog box that will be used on the Work Order is dependent on the complexity of the Work Order, as well as the business process that has been put in place. 
    • A. 

      True

    • B. 

      False

  • 2. 
    The Work Order Complete/Close Dialog can be configured to match the business process in place at your organization, using options available in the Work Order Preferences. 
    • A. 

      True

    • B. 

      False

  • 3. 
    In which areas can the Complete/Close screen be accessed? (Select all that apply)
    • A. 

      Purchase Orders

    • B. 

      Action Bar at bottom of WO

    • C. 

      Report Tab

    • D. 

      PM Details tab

  • 4. 
    Which WO Status Types can be auto-selected by utilizing the WO Preferences? (Select all that apply)
    • A. 

      Respond

    • B. 

      Close

    • C. 

      Finalize

    • D. 

      Issued

  • 5. 
    Which Work Order preference allows administrators to designate a customized look to the Complete/Close prior to the Technician Applying their changes to the Work Order? 
    • A. 

      Default Estimates and Actuals to equal

    • B. 

      Default Downtime

    • C. 

      Magic

    • D. 

      Custom Hook

  • 6. 
    If the preference for Set Downtime Default is selected, then on clicking Apply for the Work Order, the Asset Downtime Dialog will appear, prompting the Technician to enter Downtime information for the Asset
    • A. 

      True

    • B. 

      False

  • 7. 
    What are the two options for Creating a Follow-up Work Order?
    • A. 

      One Work Order for all Failures

    • B. 

      Russian Roulette

    • C. 

      Based on Work Order Status selection

    • D. 

      A separate Work Order for each Failure

  • 8. 
    The only values that are allowed to be entered in the Work Order Complete/Close preferences are “Maybe” or “Absolutely” for these section displays – the reason being these are designed only to display or hide. 
    • A. 

      True

    • B. 

      False

  • 9. 
    Which sections of the Enhanced Complete/Close can be chosen to be hidden or shown via the preferences? (Select all that apply)
    • A. 

      Reason

    • B. 

      Status Dates

    • C. 

      Labor Report

    • D. 

      Shop

  • 10. 
    What Work Order preference determines the order for sections in the same column or region?
    • A. 

      Show Actions

    • B. 

      Sort Status Dates

    • C. 

      Sort Order for Actions Section

    • D. 

      Show History Order Section

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