W06 - Standard / Enhanced Complete Close Setup

The functionality of the Complete/Close dialog box on the Work Order is dependent on the complexity of the Work Order and the business process in place. This means that the way the dialog box works, such as the options available or the steps required to complete or close the Work Order, will vary based on these factors. Therefore, the statement is true.

The statement is true because the Work Order Complete/Close Dialog can indeed be customized to align with the specific business process followed by an organization. This can be achieved by utilizing the various options provided in the Work Order Preferences. By configuring the dialog, organizations can ensure that the work order completion and closure process is tailored to their specific requirements and workflows.

If the preference for Set Downtime Default is selected, it means that there is a pre-set default downtime for assets. When the technician clicks on Apply for the Work Order, the Asset Downtime Dialog will appear, prompting the technician to enter the downtime information for the asset. This suggests that the statement is true.

The given statement is false. The correct answer is false because the explanation states that the only values allowed to be entered in the Work Order Complete/Close preferences are "Maybe" or "Absolutely" for these section displays. However, the reason provided is that these values are designed only to display or hide. This implies that there may be other values allowed for the Work Order Complete/Close preferences, contradicting the given statement.

The Sort Order for Actions Section determines the preference for the order of sections within the same column or region. This means that it determines the sequence in which the actions section will be displayed in relation to other sections in the same column or region.

The two options for creating a follow-up work order are: One Work Order for all Failures and A separate Work Order for each Failure. The first option suggests that all failures will be addressed in a single work order, while the second option suggests that each failure will have its own separate work order.

The correct answer is "Custom Hook". A Custom Hook is a feature that allows administrators to designate a customized look to the Complete/Close prior to the Technician applying their changes to the Work Order. This means that administrators can create a specific design or layout for the Complete/Close screen, providing a personalized experience for technicians when they are completing or closing work orders.

The WO Preferences allow for the auto-selection of certain WO Status Types. In this case, the correct answer is Respond, Close, and Finalize. This means that when utilizing the WO Preferences, these three status types can be automatically selected based on certain criteria or actions taken within the system. The Issued status type, however, is not included in the list of auto-selectable status types.

The sections of the Enhanced Complete/Close that can be chosen to be hidden or shown via the preferences are Status Dates and Labor Report. This means that users have the option to hide or show these sections based on their preferences.

The Complete/Close screen can be accessed in two areas: the Action Bar at the bottom of the Work Order (WO) and the Report Tab. These two locations provide access to the Complete/Close screen, allowing users to perform necessary actions and close out tasks or orders. The Purchase Orders and PM Details tab are not mentioned as areas where the Complete/Close screen can be accessed.