W05 - Work Order Routing

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| By Brad Squires
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Brad Squires
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Quizzes Created: 36 | Total Attempts: 20,843
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Questions and Answers
  • 1. 

    Although the Work Order process for routing work may vary between Organizations, the processes are typically very similar.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    The statement suggests that while the specific details of the Work Order process may differ among different organizations, the overall process is usually quite similar. This implies that there are common steps or stages involved in routing work orders, regardless of the organization. Therefore, the answer "True" is correct as it aligns with the idea that the Work Order process for routing work is generally similar across organizations.

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  • 2. 

    When a Work Order is created, it will begin in the Issued status.

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    When a Work Order is created, it does not automatically begin in the Issued status. The status of the Work Order may vary depending on the specific workflow and processes of the organization. It could start in a different status such as Draft or Pending Approval, and then move to the Issued status once it has been reviewed and approved. Therefore, the statement "When a Work Order is created, it will begin in the Issued status" is false.

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  • 3. 

    What is the first stage of a typical Work Order Routing process?

    • A.

      Labor

    • B.

      Technician

    • C.

      Administrator

    • D.

      WO Complete/Close

    Correct Answer
    C. Administrator
    Explanation
    The first stage of a typical Work Order Routing process is the Administrator. The Administrator is responsible for initiating the work order, assigning it to the appropriate technician, and ensuring that all necessary information and resources are provided. They play a crucial role in coordinating and managing the workflow, ensuring that the work order is properly executed and completed.

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  • 4. 

    What are the typical forms of contact that begin the Work Order process? (Select all that apply)

    • A.

      Carrier Pigeon

    • B.

      Email

    • C.

      Phone

    • D.

      Service Requester

    Correct Answer(s)
    B. Email
    C. Phone
    D. Service Requester
    Explanation
    The typical forms of contact that begin the Work Order process are Email, Phone, and Service Requester. These forms of contact are commonly used to initiate and communicate about work orders. Email allows for written documentation and easy sharing of information, while phone calls enable direct and immediate communication. Service Requester refers to the person or entity who requests the work order and can initiate the process through various means such as in-person requests or online forms. Carrier Pigeon is not a typical form of contact for initiating work orders as it is not commonly used in modern business communication.

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  • 5. 

    In the Work Order List, the Work Order will appear in ____ to easily identify the Work Order as “Requested"?

    • A.

      Bold

    • B.

      Italics

    • C.

      Underlining

    • D.

      Outlining

    Correct Answer
    A. Bold
    Explanation
    In the Work Order List, the Work Order will appear in bold to easily identify the Work Order as "Requested". Bold text stands out and is visually distinct from regular text, making it easier to spot and differentiate. By using bold font for the "Requested" status, it helps users quickly identify which Work Orders are still in the requested stage, allowing for efficient tracking and management of the work orders.

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  • 6. 

    The Work Order Rapid Entry Tool (WORE) is a tool designed to quickly create / submit a series of Work Orders.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    The statement is true because the Work Order Rapid Entry Tool (WORE) is specifically designed to facilitate the quick creation and submission of multiple Work Orders. This tool aims to streamline the process and save time by allowing users to rapidly enter and submit a series of Work Orders, making it an efficient tool for managing and processing work requests.

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  • 7. 

    Which portion of MC is ideal for limiting members' access to specific Work Orders?

    • A.

      Repair Center

    • B.

      Shop

    • C.

      Labor

    • D.

      Tools

    Correct Answer
    A. Repair Center
    Explanation
    The Repair Center portion of MC is ideal for limiting members' access to specific Work Orders because it is specifically designed for managing and tracking repairs. By granting access to only the Repair Center, members can focus solely on the repair process without having access to other areas such as the Shop, Labor, or Tools, which may not be relevant to their role or responsibilities. This ensures that members only have access to the necessary information and functions related to their specific work orders, increasing efficiency and security.

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  • 8. 

    Repair Centers are always added to a Shop as this association is required.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    Repair Centers are always added to a Shop because they have a necessary association. This implies that a Shop cannot function properly without having Repair Centers associated with it. The presence of Repair Centers is essential for the overall operation and functionality of the Shop. Therefore, it is true that Repair Centers are always added to a Shop.

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  • 9. 

    In which places in Maintenance Connection is Shop referenced? (Select all that apply)

    • A.

      Labor Record

    • B.

      Repair Center Association

    • C.

      Default Preference

    • D.

      Purchase Order

    Correct Answer(s)
    A. Labor Record
    B. Repair Center Association
    C. Default Preference
    Explanation
    In Maintenance Connection, the Shop is referenced in multiple places. The Labor Record is one of these places, where the shop is associated with the labor performed. The Repair Center Association also references the shop, as it determines which repair center is associated with a particular shop. Additionally, the Default Preference feature allows users to set a default shop for various tasks and functions within the system. Therefore, the correct answers are Labor Record, Repair Center Association, and Default Preference.

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  • 10. 

    Which are examples of criteria for Conditional Formatting? (Select all that apply)

    • A.

      Status of WO

    • B.

      Costs

    • C.

      Priority

    • D.

      Approvals

    Correct Answer(s)
    A. Status of WO
    C. Priority
    D. Approvals
    Explanation
    The examples of criteria for Conditional Formatting include the status of work orders (WO), priority, and approvals. These criteria can be used to format cells or data based on specific conditions. For example, if the status of a work order is "completed," the cell can be formatted with a green background color. Similarly, if the priority is "high," the cell can be formatted with a red font color. Approvals can also be used as a criteria to format cells based on whether an approval has been granted or not.

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  • Current Version
  • Mar 21, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Dec 22, 2014
    Quiz Created by
    Brad Squires
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