Discharge approval notice
No. We will just get a list from the borrower of other doctors he or she has seen so we can call them and get the information we need.
No, their application will not be negatively impacted. We only require that the doctor’s status and license be active as of the date of disability.
Yes, the borrower would be ineligible for discharge because the doctor's license is no longer valid.
I'm sorry but we don't have any account listed under that social security number. Please tell the borrower to apply with their loan holder.
Just mail us the borrower's application.
Please visit the For Loan Holders section on www.disabilitydischarge.com to view and print a list of instructions.
As soon as we receive the assignment
After Pre-Medical Review is complete
After Medical Review is complete
Never, only the loan holder owns the loan(s)
We do not have all their loans, refer them to their loan holder
We do not have all their loans, refer them to NSLDS for more information
This letter just lists all loans listed on NSLDS regardless of whether it is an active loan or not.
Notate the account that you received a death notification
Apply a 3DN code in Nservice (ED system)
Request a certified copy of the death certificate
Send an e-mail to CICTPD that you received a death notification
Request a letter from the 3rd party with all information: place, time and date of death
Request an original death certificate
All of the above
Advise borrower income verification passed and we are waiting on final approval from FSA
Advise borrower still need income verification from 1/1/11-5/12/11, once received will submit to FSA for final approval
Advise borrower account looks good and will get letter if more income verification is needed
Document the notes that the client called in to report bankruptcy
Thank them for the notification and let them know the account will be handled as normal unless FSA gives further direction
Advise the borrower that student loans are never included in a bankruptcy
Complete the bankruptcy email template and send it to [email protected]
Give them the phone number to the Dept. of Education: 1-800-4-FED-AID
Tell them to go to www.fafsa.ed.gov or e-mail them at [email protected]
Advise them we are the Servicer for FSA, therefore we handle the calls, there is no other phone number to FSA
Refer them to their loan holder
Send an e-mail to CICTPD to research the eligible refund amount and to mail letter
Log into Hummingbird to find their eligible refund amount and print their Discharge Letter
Check the history notes to see if a TPD application has been received, if not, inform the borrower they need to complete a separate TPD application for the Nelnet Serviced loan because that one is not in the discharge process with our department yet.
Nothing, the Lender ID does not mean anything for the TPD Department
Advise the borrower to go to www.nelnet.com to make a payment on their loan
Advise the borrower that you will submit a research request to see what's going on