Trivia Questions Quiz On Total And Permanent Disability Discharge

22 Questions | Total Attempts: 54

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Trivia Questions Quiz On Total And Permanent Disability Discharge - Quiz

Below is the Trivia Questions Quiz on Total and Permanent Disability Discharge. People who work on a daily basis are expected to carry out some tasks when it comes to the government, and in case of an injury that leads to one’s inability to work or generate income, there are some things that one can forgo. Do you know some of the things that may constitute a permanent disability discharge?


Questions and Answers
  • 1. 
    A Perkins school employee can view a borrower's discharge status information by registering an account on www.disabilitydischarge.com.
    • A. 

      True

    • B. 

      False

  • 2. 
    What is IA? *Hint* This is something included in a loan assignment manifest.
    • A. 

      Institutional Agreement

    • B. 

      Indemnity Agreement

    • C. 

      Independent Assignment

  • 3. 
    What can an IA be sent in place of?
    • A. 

      MPN/Promissory Note

    • B. 

      Manifest

    • C. 

      Discharge approval notice

  • 4. 
    The borrower's account balance will not reflect a zero balance until the three year monitoring period is complete. 
    • A. 

      True

    • B. 

      False

  • 5. 
    An MPN isn't required on loan assignments from TIVAS or DMCS.
    • A. 

      True

    • B. 

      False

  • 6. 
    To find out if we sent out a TPD Mortgage Letter previously requested, we should check the history notes in T-Pro.
    • A. 

      True

    • B. 

      False

  • 7. 
    A borrower stated that the doctor that signed his application has since passed away. The borrower is going through his pre-medical review currently. Will this affect his discharge eligibility?
    • A. 

      No. We will just get a list from the borrower of other doctors he or she has seen so we can call them and get the information we need.

    • B. 

      No, their application will not be negatively impacted. We only require that the doctor’s status and license be active as of the date of disability.

    • C. 

      Yes, the borrower would be ineligible for discharge because the doctor's license is no longer valid.

  • 8. 
    One a borrower registers a new user account on www.disabilitydischarge.com, he/she will have immediate access to their loan assignment(s) status.
    • A. 

      True

    • B. 

      False

  • 9. 
    A school representative wants to submit a Perkins loan assignment but doesn't know what to do. What should you advise him/her?
    • A. 

      I'm sorry but we don't have any account listed under that social security number. Please tell the borrower to apply with their loan holder.

    • B. 

      Just mail us the borrower's application.

    • C. 

      Please visit the For Loan Holders section on www.disabilitydischarge.com to view and print a list of instructions.

  • 10. 
    After FSA approves discharge, we must first complete an _____ _____ before updating the account to reflect Monitoring Period status.
  • 11. 
    When do loans from a manual guarantor or Perkins assignment convert to NDS? 
    • A. 

      As soon as we receive the assignment

    • B. 

      After Pre-Medical Review is complete

    • C. 

      After Medical Review is complete

    • D. 

      Never, only the loan holder owns the loan(s)

  • 12. 
    A borrower received a letter from us that says they may have other student loans eligible for discharge. Does this mean we do not have all of their loans under TPD?
    • A. 

      We do not have all their loans, refer them to their loan holder

    • B. 

      We do not have all their loans, refer them to NSLDS for more information

    • C. 

      This letter just lists all loans listed on NSLDS regardless of whether it is an active loan or not.

  • 13. 
    3rd Party states borrower is deceased, what do you do? Check All that Apply.
    • A. 

      Notate the account that you received a death notification

    • B. 

      Apply a 3DN code in Nservice (ED system)

    • C. 

      Request a certified copy of the death certificate

    • D. 

      Send an e-mail to CICTPD that you received a death notification

    • E. 

      Request a letter from the 3rd party with all information: place, time and date of death

    • F. 

      Request an original death certificate

    • G. 

      All of the above

  • 14. 
    What do you do? Account Status: FSA Queue Approval due to Income Verification Pass. This is a Pre-7/1/10 Application, Disability Date 5/12/2008. We show income verification received for 2008, 2009, and 2010.
    • A. 

      Advise borrower income verification passed and we are waiting on final approval from FSA

    • B. 

      Advise borrower still need income verification from 1/1/11-5/12/11, once received will submit to FSA for final approval

    • C. 

      Advise borrower account looks good and will get letter if more income verification is needed

  • 15. 
    If the benefiting student for a Plus loan becomes disabled, the parent can apply for TPD Discharge.
    • A. 

      True

    • B. 

      False

  • 16. 
    If a Parent Plus loan Endorser applied for total and permanent disability discharge and was approved, the loan is forgiven.
    • A. 

      True

    • B. 

      False

  • 17. 
    If you get a call from a client that is reporting that they are filing for Bankruptcy, what do you do? 
    • A. 

      Document the notes that the client called in to report bankruptcy

    • B. 

      Thank them for the notification and let them know the account will be handled as normal unless FSA gives further direction

    • C. 

      Advise the borrower that student loans are never included in a bankruptcy

    • D. 

      Complete the bankruptcy email template and send it to [email protected]

  • 18. 
    On a Post-July 1st Application, credit is not reported discharged until after the 3 year conditional discharge monitoring period is done.
    • A. 

      True

    • B. 

      False

  • 19. 
    On a Pre-July 1st borrower's credit reporting, anything previously reported negative will not be updated to a satisfactory discharge/closed status until after the 3 yr. monitoring period and permanent discharge have been completed.
    • A. 

      True

    • B. 

      False

  • 20. 
    A borrower wants to contact FSA directly, what do you tell them?
    • A. 

      Give them the phone number to the Dept. of Education: 1-800-4-FED-AID

    • B. 

      Tell them to go to www.fafsa.ed.gov or e-mail them at [email protected]

    • C. 

      Advise them we are the Servicer for FSA, therefore we handle the calls, there is no other phone number to FSA

  • 21. 
    If a VA borrower (approved for discharge) inquires on how much their refund will be and is requesting a Discharge letter, what do you do?
    • A. 

      Refer them to their loan holder

    • B. 

      Send an e-mail to CICTPD to research the eligible refund amount and to mail letter

    • C. 

      Log into Hummingbird to find their eligible refund amount and print their Discharge Letter

  • 22. 
    NDS ( Ed Nservice) shows 6 loans, all but only 1 loan has a Lender ID that starts with TP-----, what should you do?
    • A. 

      Check the history notes to see if a TPD application has been received, if not, inform the borrower they need to complete a separate TPD application for the Nelnet Serviced loan because that one is not in the discharge process with our department yet.

    • B. 

      Nothing, the Lender ID does not mean anything for the TPD Department

    • C. 

      Advise the borrower to go to www.nelnet.com to make a payment on their loan

    • D. 

      Advise the borrower that you will submit a research request to see what's going on

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