EnterCode Part 1 - Customer. To pass the test you need to answer 7 out of 8 questions correctly, which means a minimum of 88 out of 100 Points. Remember you also need to pass EnterCode test Part 2 - Colleague and EnterCode test Part 3 - Company, Citizenship and Control to become compliant. ([email protected]/* */)
Every potential user of our product and services.
The end customer who uses our products and services, but also our partners that we design and develop these products with.
All potential users of creditcards.
Every potential user of our product and services.
The end customer who uses our products and services, but also our partners that we design and develop these products with.
All potential users of creditcards.
By speaking about them.
By thinking about them.
By speaking with them.
Customer satisfaction
Customers willingness to promote us
Our own internal scorecard
The degree to which a customer is willing to take risk vs their digital advancedness
The customers age and sex
The degree to which a customer is controlled vs. spontaneous with regards to spending and borrowing and the level of sophistication with regards to their use of money management tools
NPS = % of promoters - % of detractors
NPS = % of passives + % of promoters
NPS = (% of passives + % of promoters) - % of detractors
Optimise our customers’ behaviors, increase their credit limits and lead them to our products.
Meet the needs of existing customers, optimise their engagement with us and create loyalty.
Understand our customers’ needs, behaviours and card usage.
To have a clear and structured business case.
To secure that we deliver value for the customers and the business.
To always secure that we do not take any high risks.
Yes, it is a perfect match and a good opportunity that we will look into further.
No, we have no experience from the retail industry.
No, this kind of partner is too small to fit with our partner criterias and make this a profitable business for us.