Entercode Test, Part 3 - Company, Citizenship And Control

1. How can you get involved in citizenship at EnterCard?

Donate part of my salary to charity.

Sign up/register for the activities that EC has decided on.

Train my son or daughter’s soccer team.

By signing up or registering for the activities that EnterCard (EC) has decided on, you can get involved in citizenship at EnterCard. This implies that EC organizes various activities related to citizenship, and by participating in them, you can actively contribute to the company's citizenship initiatives. Donating part of your salary to charity and training your child's soccer team may be personal acts of citizenship, but they are not specifically mentioned as ways to get involved in citizenship at EnterCard.

Explanation

By signing up or registering for the activities that EnterCard (EC) has decided on, you can get involved in citizenship at EnterCard. This implies that EC organizes various activities related to citizenship, and by participating in them, you can actively contribute to the company's citizenship initiatives. Donating part of your salary to charity and training your child's soccer team may be personal acts of citizenship, but they are not specifically mentioned as ways to get involved in citizenship at EnterCard.

2. You are responsible for purchase of 100 new laptops from a supplier. A supplier offers you a new laptop as a gift for the possibility to be able to discuss a contract with EnterCard. Should you accept the laptop?

Yes, that is an excellent initiative. I will accept the laptop and use it when I work from home.

No, I already have a laptop and request the supplier to give me a 50% discount on an iMac instead.

No, I would tell the supplier that I cannot accept any gifts from suppliers that I am negotiating contracts with.

Accepting gifts from suppliers that you are negotiating contracts with can create a conflict of interest and compromise the fairness and integrity of the negotiation process. It is important to maintain transparency and avoid any potential bias in order to ensure a fair and objective evaluation of the supplier's proposal. Therefore, it is best to decline the offer and inform the supplier of the policy against accepting gifts in such situations.

Explanation

Accepting gifts from suppliers that you are negotiating contracts with can create a conflict of interest and compromise the fairness and integrity of the negotiation process. It is important to maintain transparency and avoid any potential bias in order to ensure a fair and objective evaluation of the supplier's proposal. Therefore, it is best to decline the offer and inform the supplier of the policy against accepting gifts in such situations.

3. Your friends are interested in re:member More and all want to have the card. They wonder if you are able to give them a "fast track". You know your friends well and that they will make good customers. You decide to approve their applications yourself without further delay and tell the management about your decision. Is this a good idea?

Yes, an excellent idea.

The correct answer is No. This is not a good idea because the person failed to observe the EnterCode ethical guidelines. They also failed to identify the customer according to Anti Money Laundering requirements and did not perform a creditworthiness check to establish if the customer was creditworthy and able to handle the credit.

Explanation

The correct answer is No. This is not a good idea because the person failed to observe the EnterCode ethical guidelines. They also failed to identify the customer according to Anti Money Laundering requirements and did not perform a creditworthiness check to establish if the customer was creditworthy and able to handle the credit.

4. What should you do if you detect that a customer is behaving in an unusual and suspicious manner?

If a customer is behaving in an unusual and suspicious manner, the appropriate action is to contact the AML officer and utilize the reporting template available on the company's intranet. It is important to follow proper protocols and not directly confront the customer about suspicions of money laundering. This ensures that the situation is handled professionally and in accordance with legal requirements.

Explanation

If a customer is behaving in an unusual and suspicious manner, the appropriate action is to contact the AML officer and utilize the reporting template available on the company's intranet. It is important to follow proper protocols and not directly confront the customer about suspicions of money laundering. This ensures that the situation is handled professionally and in accordance with legal requirements.

5. How should you act if you overheard the following conversation in the elevator:X: Do you know that Inga in Commercial told me that apparently we have landed a new business deal which will expand our business to new markets in Estonia, Latvia and Lithuania. She is involved in the project so I know what she says is true. Y: Are you sure? This could really impact how my department is staffed so I will contact HR. By the way have you called your bank? This could be an excellent opportunity to buy our parent companies shares.

The correct answer is to immediately tell the EnterCard colleagues that they cannot discuss confidential information in public spaces and tell them to read the information on Confidentiality and Inside Information on the intranet before taking any further action. This is the appropriate response because discussing confidential information in public spaces violates company policies and can potentially lead to negative consequences for the company. By reminding colleagues of the importance of confidentiality and directing them to the relevant information on the intranet, it helps to ensure that employees are aware of the proper protocols and can avoid any potential breaches of confidentiality.

Explanation

The correct answer is to immediately tell the EnterCard colleagues that they cannot discuss confidential information in public spaces and tell them to read the information on Confidentiality and Inside Information on the intranet before taking any further action. This is the appropriate response because discussing confidential information in public spaces violates company policies and can potentially lead to negative consequences for the company. By reminding colleagues of the importance of confidentiality and directing them to the relevant information on the intranet, it helps to ensure that employees are aware of the proper protocols and can avoid any potential breaches of confidentiality.

6. You have been invited to a conference in Las Vegas by a supplier to learn about the credit card business in the US. You are happy for the opportunity to travel and want to bring a friend with you. Under which circumstances could this be OK from a company perspective?

It is never OK to accept invitations from suppliers whatever circumstances.

The company approves of bringing a friend on the trip as long as it is justified and the manager gives consent. In this scenario, the arranging company will cover all expenses for the trip. However, the friend is responsible for making and paying for their own travel arrangements. This ensures that the trip remains within company guidelines and avoids any potential conflicts of interest.

Explanation

The company approves of bringing a friend on the trip as long as it is justified and the manager gives consent. In this scenario, the arranging company will cover all expenses for the trip. However, the friend is responsible for making and paying for their own travel arrangements. This ensures that the trip remains within company guidelines and avoids any potential conflicts of interest.

7. When should you report a suspicion of a violation of the EnterCode or other relevant instructions or policies?

Never, it's not in my role description to report my colleagues.

Sometimes, depending on who it concerns.

I should always consider raising a concern and consulting my manager or compliance officer.

The correct answer is "I should always consider raising a concern and consulting my manager or compliance officer." This answer emphasizes the importance of reporting suspicions of violations, regardless of the person involved. It promotes a proactive approach to addressing potential issues and seeking guidance from appropriate authorities within the organization.

Explanation

The correct answer is "I should always consider raising a concern and consulting my manager or compliance officer." This answer emphasizes the importance of reporting suspicions of violations, regardless of the person involved. It promotes a proactive approach to addressing potential issues and seeking guidance from appropriate authorities within the organization.

8. Are we obliged to accept anybody as a customer regardless of their credit history?

Yes, we must support people in need.

No, we should only accept customers with payment remarks.

No, we have an obligation to act as a responsible lender and establish the customer’s credit worthiness.

As a responsible lender, it is important to assess the creditworthiness of potential customers before accepting them. This helps to mitigate the risk of non-payment and ensures that the business can maintain a healthy financial position. Accepting customers regardless of their credit history can lead to financial losses and potential difficulties in recovering the borrowed funds. Therefore, it is necessary to establish the customer's creditworthiness before accepting them as a customer.

Explanation

As a responsible lender, it is important to assess the creditworthiness of potential customers before accepting them. This helps to mitigate the risk of non-payment and ensures that the business can maintain a healthy financial position. Accepting customers regardless of their credit history can lead to financial losses and potential difficulties in recovering the borrowed funds. Therefore, it is necessary to establish the customer's creditworthiness before accepting them as a customer.

9. You want to build relationship with a customer and come up with the excellent idea on how to get the customer's attention, a workshop on the products we offer and a nice experience outside the office. Under which circumstances would that be OK?

There are no restrictions provided that we do not try to influence the customer to buy anything.

Of course! Last year I arranged a “conference” on a beach in Thailand with some of our customers.

The correct answer is "I need to follow our internal guidelines on arrangements and in doubt ask for advice from management our my compliance officer." This answer emphasizes the importance of following internal guidelines and seeking advice when unsure. It suggests that building a relationship with a customer and organizing a workshop and experience outside the office can be acceptable as long as it aligns with the company's guidelines and policies. It promotes responsible and ethical behavior in engaging with customers.

Explanation

The correct answer is "I need to follow our internal guidelines on arrangements and in doubt ask for advice from management our my compliance officer." This answer emphasizes the importance of following internal guidelines and seeking advice when unsure. It suggests that building a relationship with a customer and organizing a workshop and experience outside the office can be acceptable as long as it aligns with the company's guidelines and policies. It promotes responsible and ethical behavior in engaging with customers.

10. Whose responsibility is it to make sure that EnterCard does not violate any laws or regulations?

It is the responsibility of every EnterCard employee to familiarise themselves with the rules that apply to their daily tasks.

It's the compliance officers job to keep us from harm.

Every EnterCard employee is responsible for ensuring that the company does not violate any laws or regulations. It is important for employees to familiarize themselves with the rules that apply to their daily tasks in order to avoid any legal issues. This responsibility cannot be delegated solely to compliance officers or legal professionals, as every employee plays a role in upholding legal compliance within the organization.

Explanation

Every EnterCard employee is responsible for ensuring that the company does not violate any laws or regulations. It is important for employees to familiarize themselves with the rules that apply to their daily tasks in order to avoid any legal issues. This responsibility cannot be delegated solely to compliance officers or legal professionals, as every employee plays a role in upholding legal compliance within the organization.

11. You receive a box of exclusive wine from a satisfied customer who appreciates what EnterCard has done for him/her. What should you do with the expensive gift ?

Say thank you and invite your friend to a party.

Nothing, I have done nothing wrong as I did not request the gift.

The correct answer is to politely refuse to accept the gift as it is against company policy and would put you in an awkward position the next time the customer needs help. Accepting expensive gifts from customers can create a conflict of interest and may be seen as bribery or favoritism. It is important to maintain professionalism and adhere to company policies to ensure fair and equal treatment of all customers.

Explanation

The correct answer is to politely refuse to accept the gift as it is against company policy and would put you in an awkward position the next time the customer needs help. Accepting expensive gifts from customers can create a conflict of interest and may be seen as bribery or favoritism. It is important to maintain professionalism and adhere to company policies to ensure fair and equal treatment of all customers.

12. You have invited an external company to our offices for a presentation. They need access to the Internet to present their solution. How do you give them access to the Internet?

Find an available network plug and attach their computer to our internal network.

Provide access to Internet by connecting the PC to our wireless guest network.

I will just let them use my PC, to spend the time most efficiently.

The correct answer is to provide access to the Internet by connecting the PC to our wireless guest network. This option ensures that the external company can connect their computer to the Internet without needing to physically connect to our internal network. It also maintains the security of our internal network by keeping the external company's devices separate.

Explanation

The correct answer is to provide access to the Internet by connecting the PC to our wireless guest network. This option ensures that the external company can connect their computer to the Internet without needing to physically connect to our internal network. It also maintains the security of our internal network by keeping the external company's devices separate.

13. Citizenship can be described as the social role of our business. What is the payoff for all of our Citizenship work?

Our strength is to help others.

We work together to be strong.

We use our strength to help others.

The payoff for all of our Citizenship work is that we use our strength to help others. This means that by leveraging our resources and capabilities, we are able to make a positive impact on the lives of others and contribute to the betterment of society. This aligns with the concept of citizenship, which involves actively participating and contributing to the welfare of our community and society as a whole.

Explanation

The payoff for all of our Citizenship work is that we use our strength to help others. This means that by leveraging our resources and capabilities, we are able to make a positive impact on the lives of others and contribute to the betterment of society. This aligns with the concept of citizenship, which involves actively participating and contributing to the welfare of our community and society as a whole.