Entercode Test, Part 3 - Company, Citizenship And Control

13 Questions | Total Attempts: 765

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Entercode Test, Part 3 - Company, Citizenship And Control

EnterCode test, Part 3 - Company, Citizenship and Control. To pass the test you need to answer 11 out of 13 questions correctly, which means a minimum of 85 out of 100 points. Remember you also need to pass EnterCode test Part 1 Customer and EnterCode test Part 2 Colleague to become compliant. ([email protected]/* */)


Questions and Answers
  • 1. 
    You are responsible for purchase of 100 new laptops from a supplier. A supplier offers you a new laptop as a gift for the possibility to be able to discuss a contract with EnterCard. Should you accept the laptop?
    • A. 

      Yes, that is an excellent initiative. I will accept the laptop and use it when I work from home.

    • B. 

      No, I already have a laptop and request the supplier to give me a 50% discount on an iMac instead.

    • C. 

      No, I would tell the supplier that I cannot accept any gifts from suppliers that I am negotiating contracts with.

  • 2. 
    Your friends are interested in re:member More and all want to have the card. They wonder if you are able to give them a "fast track". You know your friends well and that they will make good customers. You decide to approve their applications yourself without further delay and tell the management about your decision. Is this a good idea?  
    • A. 

      Yes, an excellent idea.

    • B. 

      No. You failed to observe the EnterCode ethical guidelines. Also you failed to identify the customer according to Anti Money Laundering requirements and did not perform a creditworthiness check to establish if the customer was creditworthy and able to handle the credit.

    • C. 

      No, you always need to check at least the mail address to ensure that the statement can be sent to the right place.

  • 3. 
    What should you do if you detect that a customer is behaving in an unusual and suspicious manner?  
    • A. 

      I immediately call the customer and ask him if he is involved in money laundering and let him know that money laundering is against the law.

    • B. 

      I contact my AML officer and use the reporting template that can be found on our intranet. I know that we cannot talk to the customer about our suspicion on money laundering.

    • C. 

      I do nothing as there must be somebody else who noticed the same thing earlier, this customer has always behaved in a suspicious way.

  • 4. 
    How should you act if you overheard the following conversation in the elevator:X: Do you know that Inga in Commercial told me that apparently we have landed a new business deal which will expand our business to new markets in Estonia, Latvia and Lithuania. She is involved in the project so I know what she says is true. Y: Are you sure? This could really impact how my department is staffed so I will contact HR. By the way have you called your bank? This could be an excellent opportunity to buy our parent companies shares.
    • A. 

      I immediately tell the EnterCard colleagues that they cannot discuss confidential information in public spaces and tell them to read the information on Confidentiality and Inside Information on our intranet before taking any further action.

    • B. 

      I immediately call my bank and place a large order on parent company shares as I know that the new deal will have a positive impact on the price of the shares.

    • C. 

      I do nothing as they are employees of EnterCard and entitled to have full information on everything and share it with colleagues.

  • 5. 
    You have been invited to a conference in Las Vegas by a supplier to learn about the credit card business in the US. You are happy for the opportunity to travel and want to bring a friend with you. Under which circumstances could this be OK from a company perspective?
    • A. 

      As long as somebody else is paying for the trip it is ok. EnterCard will not have any objections, so you accept that the arranging company pays all bills. What happens in Vegas stays in Vegas.

    • B. 

      It is never OK to accept invitations from suppliers whatever circumstances.

    • C. 

      Make sure that the trip is has a justified purpose and that your manager consents to the trip. Then you arrange the flights and hotel. Your friend makes and pays for his/her own travel arrangements.

  • 6. 
    When should you report a suspicion of a violation of the EnterCode or other relevant instructions or policies?
    • A. 

      Never, it's not in my role description to report my colleagues.

    • B. 

      Sometimes, depending on who it concerns.

    • C. 

      I should always consider raising a concern and consulting my manager or compliance officer.

  • 7. 
    Are we obliged to accept anybody as a customer regardless of their credit history?  
    • A. 

      Yes, we must support people in need.

    • B. 

      No, we should only accept customers with payment remarks.

    • C. 

      No, we have an obligation to act as a responsible lender and establish the customer’s credit worthiness.

  • 8. 
    You want to build relationship with a customer and come up with the excellent idea on how to get the customer's attention, a workshop on the products we offer and a nice experience outside the office. Under which circumstances would that be OK?
    • A. 

      There are no restrictions provided that we do not try to influence the customer to buy anything.

    • B. 

      I need to follow our internal guidelines on arrangements and in doubt ask for advice from management our my compliance officer.

    • C. 

      Of course! Last year I arranged a “conference” on a beach in Thailand with some of our customers.

  • 9. 
    Whose responsibility is it to make sure that EnterCard does not violate any laws or regulations?
    • A. 

      It is the responsibility of every EnterCard employee to familiarise themselves with the rules that apply to their daily tasks.

    • B. 

      I do not know and do not care, it cannot possibly be my responsibility as I am no lawyer. Talk to legal.

    • C. 

      It's the compliance officers job to keep us from harm.

  • 10. 
    You receive a box of exclusive wine from a satisfied customer who appreciates what EnterCard has done for him/her. What should you do with the expensive gift ?
    • A. 

      Say thank you and invite your friend to a party.

    • B. 

      Politely refuse to accept the gift as it is against company policy and would put you in an awkward position the next time the customer needs help.

    • C. 

      Nothing, I have done nothing wrong as I did not request the gift.

  • 11. 
    Citizenship can be described as the social role of our business. What is the payoff for all of our Citizenship work?
    • A. 

      Our strength is to help others.

    • B. 

      We work together to be strong.

    • C. 

      We use our strength to help others.

  • 12. 
    You have invited an external company to our offices for a presentation. They need access to the Internet to present their solution. How do you give them access to the Internet?
    • A. 

      Find an available network plug and attach their computer to our internal network.

    • B. 

      Provide access to Internet by connecting the PC to our wireless guest network.

    • C. 

      I will just let them use my PC, to spend the time most efficiently.

  • 13. 
    How can you get involved in citizenship at EnterCard?
    • A. 

      Donate part of my salary to charity.

    • B. 

      Sign up/register for the activities that EC has decided on.

    • C. 

      Train my son or daughter’s soccer team.

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