SWAT - Quality Quiz

10 Questions | By CLEARLINK | Updated: Mar 22, 2022 | Attempts: 272

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Questions and Answers

1.

Which of the following is not an auto-fail?
- A.
  
  Not reading credit disclosure
- B.
  
  Not performing a full recap
- C.
  
  Fraud/Misinformation
- D.
  
  Running another persons credit without their permission
- E.
  
  All of these are auto-fails
2.

If a disclaimer or statement is in red you need to explain it but it does not need to be read verbatim.
- A.
  
  True
- B.
  
  False
3.

When taking a credit card for any brand we sell you must ask, ________________?
- A.
  
  Is your name on the card
- B.
  
  Please read me the name as it appears on the card
- C.
  
  Is this your card
- D.
  
  Is there a middle name on the card
4.

When should a full recap be done?
- A.
  
  Beginning of the call
- B.
  
  Throughout the call
- C.
  
  Before giving a price
- D.
  
  Before scheduling the order
5.

Collecting which of the following increases fulfillment rate?
- A.
  
  Alternate phone number
- B.
  
  Email address
- C.
  
  Both
- D.
  
  Neither
6.

When collecting a social for another person in the household, it is to collect it from the person on the phone as long as they are in the room.
- A.
  
  True
- B.
  
  False
7.

It is ok for a parent to run credit for their children without their permission.
- A.
  
  True
- B.
  
  False
8.

If a customer states they do not have an alternate number or email address we must rebuttal.
- A.
  
  True
- B.
  
  False
9.

If you sell TV through the brand partner you took the call for, you are not required to pitch Dish.
- A.
  
  True
- B.
  
  False
10.

We are allowed to pitch ADT on every brand.
- A.
  
  True
- B.
  
  False