SWAT - Quality Quiz
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If a customer states they do not have an alternate number or email address we must rebuttal.
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True
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False
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The SWAT - Quality Quiz assesses knowledge on critical compliance and quality assurance practices in customer relations, focusing on data protection and transaction security. It evaluates understanding of protocol adherence, enhancing service quality and customer trust.
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- 2.
If you sell TV through the brand partner you took the call for, you are not required to pitch Dish.
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True
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False
Correct Answer
A. TrueExplanation
If you sell TV through the brand partner you took the call for, it means that you are already promoting and selling a specific brand of TV. Therefore, there is no need for you to pitch Dish, which is a different product altogether. This is because your focus is on selling the brand partner's TV, not promoting Dish. Hence, the statement is true.Rate this question:
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- 3.
If a disclaimer or statement is in red you need to explain it but it does not need to be read verbatim.
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True
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False
Correct Answer
A. FalseExplanation
The given answer is "False" which means that the statement or claim being discussed is not true. Without the specific context or question being provided, it is not possible to determine the exact reason why the answer is false. However, based on the information given, we can conclude that the statement being discussed is not accurate or correct.Rate this question:
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- 4.
Collecting which of the following increases fulfillment rate?
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Alternate phone number
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Email address
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Both
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Neither
Correct Answer
A. BothExplanation
Collecting both the alternate phone number and email address increases the fulfillment rate. Having both contact options allows for better communication and increases the chances of successfully reaching the customer. If one contact method fails, the other can be used as a backup, ensuring that important information or updates can still be delivered. Additionally, some customers may prefer to be contacted through a specific channel, so having both options caters to their preferences and improves overall customer satisfaction.Rate this question:
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- 5.
It is ok for a parent to run credit for their children without their permission.
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True
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False
Correct Answer
A. FalseExplanation
Running a credit check on someone without their permission is a violation of their privacy and is considered unethical. This applies to parents as well, even though they may have good intentions. Respecting an individual's autonomy and privacy is important, and obtaining their permission before accessing their credit information is necessary. Therefore, it is not okay for a parent to run a credit check on their children without their permission.Rate this question:
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- 6.
When taking a credit card for any brand we sell you must ask, ________________?
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Is your name on the card
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Please read me the name as it appears on the card
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Is this your card
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Is there a middle name on the card
Correct Answer
A. Please read me the name as it appears on the cardExplanation
When taking a credit card for any brand, it is important to ask the customer to read the name as it appears on the card. This is necessary to ensure that the name on the card matches the name of the person using it, preventing any potential fraud or misuse of the card. Asking the customer to read the name also helps in verifying the authenticity of the card and confirming that it belongs to the person presenting it for payment.Rate this question:
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- 7.
When collecting a social for another person in the household, it is to collect it from the person on the phone as long as they are in the room.
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True
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False
Correct Answer
A. FalseExplanation
The statement suggests that when collecting a social (presumably referring to a social security number) for another person in the household, it is acceptable to collect it from the person on the phone as long as they are in the room. However, this is not true. Collecting sensitive personal information, such as a social security number, should be done securely and directly from the individual themselves, not over the phone. Therefore, the correct answer is False.Rate this question:
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- 8.
When should a full recap be done?
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Beginning of the call
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Throughout the call
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Before giving a price
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Before scheduling the order
Correct Answer
A. Before scheduling the orderExplanation
A full recap should be done before scheduling the order to ensure that all the necessary information has been accurately gathered and understood. This allows the person scheduling the order to confirm the details with the customer one final time, minimizing the risk of any errors or misunderstandings. By conducting a full recap at this stage, any potential issues or discrepancies can be identified and resolved before the order is finalized, leading to a smoother and more efficient process overall.Rate this question:
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- 9.
Which of the following is not an auto-fail?
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Not reading credit disclosure
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Not performing a full recap
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Fraud/Misinformation
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Running another persons credit without their permission
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All of these are auto-fails
Correct Answer
A. All of these are auto-failsExplanation
The correct answer is that all of these options are considered auto-fails. This means that each of these actions listed would result in an automatic failure in the given context.Rate this question:
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- 10.
We are allowed to pitch ADT on every brand.
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True
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False
Correct Answer
A. FalseExplanation
The statement "We are allowed to pitch ADT on every brand" is false. It suggests that there is permission or authorization to promote or advertise ADT on any brand, which is incorrect. The correct answer is False, indicating that we are not allowed to pitch ADT on every brand.Rate this question:
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Quiz Review Timeline (Updated): Mar 22, 2023 +
Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.
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Current Version
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Mar 22, 2023Quiz Edited by
ProProfs Editorial Team -
Feb 03, 2015Quiz Created by
CLEARLINK
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