SWAT - Quality Quiz
10 Questions
| Total Attempts: 71
Questions and Answers
- 1.Which of the following is not an auto-fail?
- A.
Not reading credit disclosure
- B.
Not performing a full recap
- C.
Fraud/Misinformation
- D.
Running another persons credit without their permission
- E.
All of these are auto-fails
- 2.If a disclaimer or statement is in red you need to explain it but it does not need to be read verbatim.
- A.
True
- B.
False
- 3.When taking a credit card for any brand we sell you must ask, ________________?
- A.
Is your name on the card
- B.
Please read me the name as it appears on the card
- C.
Is this your card
- D.
Is there a middle name on the card
- 4.When should a full recap be done?
- A.
Beginning of the call
- B.
Throughout the call
- C.
Before giving a price
- D.
Before scheduling the order
- 5.Collecting which of the following increases fulfillment rate?
- A.
Alternate phone number
- B.
Email address
- C.
Both
- D.
Neither
- 6.When collecting a social for another person in the household, it is to collect it from the person on the phone as long as they are in the room.
- A.
True
- B.
False
- 7.It is ok for a parent to run credit for their children without their permission.
- A.
True
- B.
False
- 8.If a customer states they do not have an alternate number or email address we must rebuttal.
- A.
True
- B.
False
- 9.If you sell TV through the brand partner you took the call for, you are not required to pitch Dish.
- A.
True
- B.
False
- 10.We are allowed to pitch ADT on every brand.
- A.
True
- B.
False
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