SWAT - Quality Quiz

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| By CLEARLINK
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CLEARLINK
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Quizzes Created: 17 | Total Attempts: 4,357
| Attempts: 296
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  • 1/10 Questions

    If a customer states they do not have an alternate number or email address we must rebuttal.

    • True
    • False
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About This Quiz

The SWAT - Quality Quiz assesses knowledge on critical compliance and quality assurance practices in customer relations, focusing on data protection and transaction security. It evaluates understanding of protocol adherence, enhancing service quality and customer trust.

SWAT - Quality Quiz - Quiz

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  • 2. 

    If you sell TV through the brand partner you took the call for, you are not required to pitch Dish.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    If you sell TV through the brand partner you took the call for, it means that you are already promoting and selling a specific brand of TV. Therefore, there is no need for you to pitch Dish, which is a different product altogether. This is because your focus is on selling the brand partner's TV, not promoting Dish. Hence, the statement is true.

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  • 3. 

    If a disclaimer or statement is in red you need to explain it but it does not need to be read verbatim.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    The given answer is "False" which means that the statement or claim being discussed is not true. Without the specific context or question being provided, it is not possible to determine the exact reason why the answer is false. However, based on the information given, we can conclude that the statement being discussed is not accurate or correct.

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  • 4. 

    Collecting which of the following increases fulfillment rate?

    • Alternate phone number

    • Email address

    • Both

    • Neither

    Correct Answer
    A. Both
    Explanation
    Collecting both the alternate phone number and email address increases the fulfillment rate. Having both contact options allows for better communication and increases the chances of successfully reaching the customer. If one contact method fails, the other can be used as a backup, ensuring that important information or updates can still be delivered. Additionally, some customers may prefer to be contacted through a specific channel, so having both options caters to their preferences and improves overall customer satisfaction.

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  • 5. 

    It is ok for a parent to run credit for their children without their permission.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    Running a credit check on someone without their permission is a violation of their privacy and is considered unethical. This applies to parents as well, even though they may have good intentions. Respecting an individual's autonomy and privacy is important, and obtaining their permission before accessing their credit information is necessary. Therefore, it is not okay for a parent to run a credit check on their children without their permission.

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  • 6. 

    When taking a credit card for any brand we sell you must ask, ________________?

    • Is your name on the card

    • Please read me the name as it appears on the card

    • Is this your card

    • Is there a middle name on the card

    Correct Answer
    A. Please read me the name as it appears on the card
    Explanation
    When taking a credit card for any brand, it is important to ask the customer to read the name as it appears on the card. This is necessary to ensure that the name on the card matches the name of the person using it, preventing any potential fraud or misuse of the card. Asking the customer to read the name also helps in verifying the authenticity of the card and confirming that it belongs to the person presenting it for payment.

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  • 7. 

    When collecting a social for another person in the household, it is to collect it from the person on the phone as long as they are in the room.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    The statement suggests that when collecting a social (presumably referring to a social security number) for another person in the household, it is acceptable to collect it from the person on the phone as long as they are in the room. However, this is not true. Collecting sensitive personal information, such as a social security number, should be done securely and directly from the individual themselves, not over the phone. Therefore, the correct answer is False.

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  • 8. 

    When should a full recap be done?

    • Beginning of the call

    • Throughout the call

    • Before giving a price

    • Before scheduling the order

    Correct Answer
    A. Before scheduling the order
    Explanation
    A full recap should be done before scheduling the order to ensure that all the necessary information has been accurately gathered and understood. This allows the person scheduling the order to confirm the details with the customer one final time, minimizing the risk of any errors or misunderstandings. By conducting a full recap at this stage, any potential issues or discrepancies can be identified and resolved before the order is finalized, leading to a smoother and more efficient process overall.

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  • 9. 

    Which of the following is not an auto-fail?

    • Not reading credit disclosure

    • Not performing a full recap

    • Fraud/Misinformation

    • Running another persons credit without their permission

    • All of these are auto-fails

    Correct Answer
    A. All of these are auto-fails
    Explanation
    The correct answer is that all of these options are considered auto-fails. This means that each of these actions listed would result in an automatic failure in the given context.

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  • 10. 

    We are allowed to pitch ADT on every brand.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    The statement "We are allowed to pitch ADT on every brand" is false. It suggests that there is permission or authorization to promote or advertise ADT on any brand, which is incorrect. The correct answer is False, indicating that we are not allowed to pitch ADT on every brand.

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Quiz Review Timeline (Updated): Mar 22, 2023 +

Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

  • Current Version
  • Mar 22, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Feb 03, 2015
    Quiz Created by
    CLEARLINK
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