SWAT - Quality Quiz

10 Questions | Total Attempts: 53

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Quality Assurance Quizzes & Trivia

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Questions and Answers
  • 1. 
    Which of the following is not an auto-fail?
    • A. 

      Not reading credit disclosure

    • B. 

      Not performing a full recap

    • C. 

      Fraud/Misinformation

    • D. 

      Running another persons credit without their permission

    • E. 

      All of these are auto-fails

  • 2. 
    If a disclaimer or statement is in red you need to explain it but it does not need to be read verbatim.
    • A. 

      True

    • B. 

      False

  • 3. 
    When taking a credit card for any brand we sell you must ask, ________________?
    • A. 

      Is your name on the card

    • B. 

      Please read me the name as it appears on the card

    • C. 

      Is this your card

    • D. 

      Is there a middle name on the card

  • 4. 
    When should a full recap be done?
    • A. 

      Beginning of the call

    • B. 

      Throughout the call

    • C. 

      Before giving a price

    • D. 

      Before scheduling the order

  • 5. 
    Collecting which of the following increases fulfillment rate?
    • A. 

      Alternate phone number

    • B. 

      Email address

    • C. 

      Both

    • D. 

      Neither

  • 6. 
    When collecting a social for another person in the household, it is to collect it from the person on the phone as long as they are in the room.
    • A. 

      True

    • B. 

      False

  • 7. 
    It is ok for a parent to run credit for their children without their permission.
    • A. 

      True

    • B. 

      False

  • 8. 
    If a customer states they do not have an alternate number or email address we must rebuttal.
    • A. 

      True

    • B. 

      False

  • 9. 
    If you sell TV through the brand partner you took the call for, you are not required to pitch Dish.
    • A. 

      True

    • B. 

      False

  • 10. 
    We are allowed to pitch ADT on every brand.
    • A. 

      True

    • B. 

      False