Super User & Sme Customer Service Quiz

5 Questions | Total Attempts: 137

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Super User & Sme Customer Service Quiz

As part of the Super User Community Program, all Subject Matter experts must take this short Customer Service quiz to show they've completed the self paced Customer Service training.


Questions and Answers
  • 1. 
    Which of the following is more important during telephone communication?
    • A. 

      Tone of voice

    • B. 

      Words used

  • 2. 
    Saying "You'll have to..." is an appropriate answer to guide your customer through instructions.
    • A. 

      True

    • B. 

      False

  • 3. 
    As a Subject Matter Expert, users will come to me with questions about the system or process.  That means they are my internal customer and I should treat them as such.
    • A. 

      True

    • B. 

      False

  • 4. 
    The most appropriate phrase when you don't know the answer is:
    • A. 

      "I don't know."

    • B. 

      "Just a second."

    • C. 

      "I'll find out."

  • 5. 
    This training was important in my role as a Subject Matter Expert because:
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