1.
Guest cannot see the webpage and said that he is connected but then the page kept on acquiring a connection. Agent checked and saw that the guest initially did not have a connection. Asked the guest to unplug and plug the cable back in. Purchase page came up.
Choose the correct SYMPTOM:
A. 
B. 
C. 
D. 
2.
Guest cannot see the webpage and said that he is connected but then the
page kept on acquiring a connection. Agent checked and saw that the
guest initially did not have a connection. Asked the guest to unplug
and plug the cable back in. Purchase page came up.
Choose the correct CATEGORY:
A. 
B. 
C. 
D. 
Guest Suddenly got connected
3.
If guest entered the UN/PW and screen
prompted incorrect. After providing the correct username and password
and guest is able to connect. (Not intended for prepaid card and
meeting room username/password.)
Choose the correct SYMPTOM:
A. 
B. 
C. 
D. 
4.
If guest entered the UN/PW and screen prompted incorrect. After providing the correct username and password and guest is able to connect. (Not intended for prepaid card and meeting room username/password.)
Choose the correct CATEGORY:
A. 
B. 
Username/Password Inquiry
C. 
D. 
5.
Guest had no physical connection. Agent had the cable checked, no connection. Checked the modem, modem was not plugged since guest said that the modem had no lights. Guest was able to get connected after the modem was plugged to the wall port.Choose the correct SYMPTOM:
A. 
APIPA (Automatic Private IP Addressing)
B. 
C. 
D. 
6.
Guest had no physical connection. Agent had the cable checked, no
connection. Checked the modem, modem was not plugged since guest said
that the modem had no lights. Guest was able to get connected after the
modem was plugged to the wall port.
Choose the correct CATEGORY:
A. 
B. 
C. 
D. 
7.
Guest was able to send emails after disabling SSL authentication.
A. 
B. 
C. 
D. 
Guest Company or ISP Email Server Unreachable
8.
The guest suddenly
got disconnected from the Internet but was able to restore it
after the connection was refreshed on the on system thru add/update
by the agent.
A. 
B. 
C. 
D. 
9.
A call was received
from one of the Hotel staffs and requesting to unblock one room
in MLCBB. What is the correct symptom and category?
A. 
General Inquiry: Blocking/Unblocking Rooms
B. 
No purchase page: Blocking/Unblocking Rooms
C. 
D. 
10.
Staff called in behalf of the guest. Staff wants to check the previous call from the guest and request to do manual enrollment. Error gateway ID mismatch, as per the staff. Manual purchase was done. Resolved.
A. 
B. 
C. 
D. 
11.
Guest can't see "start surfing" and the agent manually clicked on it for the guest
A. 
B. 
C. 
D. 
12.
Staff called informing that guests' connection
was so slow that he can't connect to his company website. As per staff
guest was in the meeting room. Case was coordinated to TS to provide
public IP. Agent advised the staff to try it again. Staff complied.
Connection improved after providing public IP Address.
A. 
B. 
C. 
D. 
13.
Error 24.
A. 
B. 
C. 
D. 
14.
Guest was not acquiring any ESSID, having limited
or no connectivity when attempting to connect to the network and found no
physical connection in the system.
Choose the correct SYMPTOM:
A. 
B. 
C. 
Unable to connect via wireless
D. 
Host Unreachable / DNS Failure
15.
Guest was getting error 400 bad request when
tried to click on 'Start Surfing' button. Note: Guest has a valid purchase. Checked if there's any VPN but
none. Advised to launch a new browser, key-in yahoo and google websites.
Guest was able to browse.Choose the correct SYMPTOM:
A. 
B. 
Unable to browse some website
C. 
D. 
16.
Guest was previously connected but suddenly got disconnected due to Guest was MAC filtered, HAP/USG/switch was down etc.
A. 
Host Unreachable/ DNS Failure
B. 
C. 
D. 
APIPA (Automatic Private IP Addressing)
17.
Add connection/time to compensate for the number of hours that guest was not able to use due to connection problem.
A. 
B. 
C. 
Guest Suddenly got connected
D. 
18.
For cases that you need to add the wireless MAC address to connect to public wireless and in-room wireless (if available) using
the same device. Note: This applies to guest having valid purchase in
the room using wired and still have his remaining time.
A. 
Unable to browse some website
B. 
Unable to connect via wireless
C. 
19.
Guest was able to connect suddenly without doing any
troubleshooting yet considering that the issue is obviously not yet
identified.
A. 
Guest Suddenly got connected
B. 
Guest discontinue troubleshooting
C. 
20.
Guest was trying to browse but wasn't able to see start surfing to proceed. Check system – guest has valid purchase in reference to other LD number. While monitoring the system – guest status showed STARTED. Refresh browser. Guest confirmed successful browsing. No further assistance needed. Provided ref#. Resolved.
A. 
Unable to browse some website
B. 
C.