Ultimate Quiz On Travel And Tourism!
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- 1.One reason that hotels create guest history records is to provide information for use by the hotel's ________________________staff.
- A.
Accounting
- B.
Personnel
- C.
Housekeeping
- D.
Marketing
- 2.Internet Explorer is an example of ______________________software.
- A.
Computer server
- B.
Bookmark
- C.
Web browser
- D.
Cookie
- 3.A hotel wants to purchase computer software that would store, manage, and retrieve customer information in order to better serve customer needs and increase sales. What type of software should the hotel buy?
- A.
Spreadsheet
- B.
Database
- C.
Word processing
- D.
Computer-aided design
- 4.Hospitality and tourism businesses maintain accurate records of their income and expenses in order to comply with the government's _______________________________
- A.
Ethic codes
- B.
Tax laws
- C.
Policies
- D.
Objectives
- 5.Maintaining comprehensive records about its customers' purchasing habits helps a company to:
- A.
Negotiate with competitors
- B.
Plan future business activities
- C.
Obtain favorable credit ratings
- D.
Increase brand loyalty
- 6.One reason why it is important for hospitality and tourism businesses to identify and respond to current business trends is to
- A.
Control performance
- B.
Remain competitive
- C.
Encourage feedback
- D.
Improve motivation
- 7.Companies obtain internal information about their various business activities to operate effectively by monitoring:
- A.
Internal records
- B.
Trade publications
- C.
Industry trends
- D.
Government statistics
- 8.While conducting an environmental scan, a convention bureau obtained information revealing that consumer confidence was gaining strength in the nation. This is an example of a(n) ____________________________ factor.
- A.
Economic
- B.
Demographic
- C.
Technological
- D.
Political
- 9.Which of the following is a growing trend that is having a significant impact on the hospitality and tourism industry?
- A.
Reduced population movements
- B.
Flexible work schedules
- C.
Decreased diversity
- D.
Limited technology
- 10.Which of the following is a true statement about accident prevention?
- A.
Employees can reduce their risk for accidents by practicing good health habits.
- B.
Motor vehicles are rarely a factor in work-related accidents.
- C.
Heavy loads should be lifted by using muscles in the upper arms and back.
- D.
It is easier to prevent unsafe acts than unsafe conditions.
- 11.To prevent point-of-sale fraud, businesses usually use
- A.
Surveillance equipment to maintain terminals
- B.
Procedures for making bank deposits
- C.
Guidelines for unlocking display cases
- D.
Specific credit-card procedures
- 12.What do managers often do after a project has been successfully completed?
- A.
Give up power
- B.
Close the front office
- C.
Prepare a report
- D.
Provide feedback to vendors
- 13.Obtaining goods that will satisfy the needs and wants of a business's customers is a function of __________________.
- A.
Advertising
- B.
Selling
- C.
Marketing
- D.
Purchasing
- 14.While an adventure tour guide is leading a white-water rafting group, a group member falls and breaks an ankle. What are the primary provisions the guide needs to help the injured group member?
- A.
Toolbox and flashlight
- B.
Medical kit and cellular phone
- C.
Map and compass
- D.
Prescription pain medication
- 15.Which of the following is a reason why hospitality and tourism businesses try to decrease their operating expenses.
- A.
To improve service
- B.
To promote efficiency
- C.
To expand sales
- D.
To increase profit
- 16.Which of the following would not be part of the responsibilities of a hotel's maintenance department?
- A.
Changing a business layout.
- B.
Inspecting mechanical equipment.
- C.
Selling goods.
- D.
Routine repairs.
- 17.Access control systems, video systems, and cash-control devices are all:
- A.
New inventory trends
- B.
Customer interactive systems
- C.
Antirobbery systems
- D.
Types of electronic games
- 18.Businesses that ask several vendors to submit prices before making a purchasing decision are managing:
- A.
Bid process
- B.
Operating system
- C.
Inventory plan
- D.
Stock method
- 19.A hotel's employees are usually expected to dress in a manner that reflects:
- A.
The business's image
- B.
The latest fashions
- C.
Their self-concept
- D.
Their personal taste
- 20.It is usually most effective for goals to be phrased in ______________________ terms.
- A.
Specific
- B.
Complex
- C.
General
- D.
Simple
- 21.Eric earns extra money by giving riding lessons to elementary school students at a summer camp. Today, one of his young students nearly falls off the horse and starts crying. Eric isn't sure how to calm the student's nerves. This is an example of a __________________________ problem.
- A.
Work
- B.
Personal
- C.
Peer
- D.
School
- 22.One of the most effective methods of locating job leads is asking for tips from
- A.
Friends
- B.
Retirees
- C.
Minors
- D.
Nonworkers
- 23.Matt just received a letter telling him that someone else had been hired for a job for which Matt had been interviewed. Since Matt didn't get the job, does he need to write an interview follow-up letter to the company?
- A.
No, it's too late to send a follow-up letter.
- B.
Yes, he should already have sent a follow-up letter.
- C.
Yes, the company will be expecting to hear from him.
- D.
No, since Matt wasn't hired, he doesn't need to write.
- 24.Publications that provide specific information about particular fields and new products and styles are known as:
- A.
Consumer panels
- B.
Trade journals
- C.
Market papers
- D.
Consumer surveys
- 25.Lisa is opening a new bed and breakfast and might benefit from joining a hospitality trade association because she can:
- A.
Discuss personal business with her colleagues
- B.
Earn a college degree and become a certified hotelier
- C.
Obtain credit to purchase equipment for the business
- D.
Network with others who have expertise in the industry
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