Hospitality And Tourism Quiz! Exam
- 1.An offer must be made by one party and accepted by the other party in order for a contract to be
- A.
Notarized
- B.
Legally binding
- C.
Put in written form
- D.
Interpreted correctly
- 2.When an agent legally acts in the best interests of his/her client, the agent is establishing a(n) _______ relationship.
- A.
Principal
- B.
Authoritative
- C.
Fiduciary
- D.
Legislative
- 3.Which of the following is one of the rights of customers in the travel and tourism industry:
- A.
To be reminded that foreign travel is often dangerous
- B.
To be asked if they want to buy trip insurance
- C.
To be informed about a destination's social conditions
- D.
To be told about a competitor's refund policy
- 4.One way that a manufacturer can foster positive relationships with its channel members is by
- A.
encouraging a competitive culture.
- B.
Providing training programs.
- C.
Selling directly to end users
- D.
Using aggressive tactics.
- 5.What should employees be willing to accept when defending their ideas objectively?
- A.
Critical feedback
- B.
Additional responsibility
- C.
Nonverbal support
- D.
Personal attack
- 6.Why do businesses often make it possible for employees to meet during work time and participate in group discussions?
- A.
To plan extracurricular activities
- B.
To discuss personal issues
- C.
To share many different opinions
- D.
To have casual conversations
- 7.An accounts-receivable employee monitors delinquent accounts by placing them into three folders—30 days past due, 60 days past due, and 90 days past due. How has the employee organized the information?
- A.
Name
- B.
Invoice number
- C.
Location
- D.
Time
- 8.Which of the following is a guideline for writing clear instructions for your coworkers:
- A.
Write from your supervisor's perspective.
- B.
Understand the process you are explaining.
- C.
Write complex, lengthy statements
- D.
Confine the instructions to one page.
- 9.A transmittal letter is a business letter whose purpose is to
- A.
Apologize to a customer
- B.
Accompany other written material.
- C.
Extend good wishes.
- D.
Sell specific products.
- 10.When writing informational messages, business employees should explain the situation and include sufficient data for the recipient to be able to
- A.
Agree with the content.
- B.
Read the message.
- C.
Contact the business.
- D.
Make a decision.
- 11.What type of simple report might a buyer for a business prepare in order to periodically inform other departments about the status of scheduled deliveries?
- A.
. Research
- B.
Analytical
- C.
Progress
- D.
Statistical
- 12.It is appropriate for a participant to ask questions during a staff meeting when
- A.
Another participant is speaking.
- B.
S/he needs a point clarified
- C.
The agenda is being distributed.
- D.
S/he does not agree with the speaker.
- 13.You have a customer-service mindset if you believe that your customers are your
- A.
Relatives
- B.
Assosciates
- C.
Friends
- D.
Employers
- 14.In order to interpret business policies to customers, salespeople must
- A.
Get permission from management
- B.
Understand the business's policies.
- C.
Feel good about the policies
- D.
Help to set the business's policies.
- 15.. A business exhibits ethical behavior in customer relationship management by implementing policies that
- A.
Encourage repeat sales.
- B.
Require customer feedback.
- C.
Offer exclusive benefits
- D.
Protect its customers' privacy.
- 16.An individual books a hotel reservation on an Internet web site. This is an example of
- A.
Place
- B.
Promotion
- C.
Product
- D.
Possesion
- 17.Which of the following situations involves finding another source of a limited natural resource:
- A.
Conserving the oil that we use
- B.
Searching for oil on the ocean floor
- C.
. Paying a higher price for oil
- D.
Replacing oil with natural gas
- 18.What economic activity examines how money payments are divided between resource owners and producers?
- A.
Distribution
- B.
Consumption
- C.
Exchange
- D.
Production
- 19.Which of the following describes the services offered by trade industries:
- A.
They are always limited.
- B.
They may be limited or full line.
- C.
They vary from day to day.
- D.
They are always full line.
- 20.You pay Burger King for the right to set up a location in Barcelona under the corporate headquarters' guidance and regulation. This is an example of
- A.
Franchising
- B.
a joint venture
- C.
A wholly owned subsidiary
- D.
Exporting
- 21.Government can prevent unqualified persons from operating a business by
- A.
Refusing to grant them a license.
- B.
Closing their bank accounts.
- C.
Raising their taxes
- D.
Helping their competitors.
- 22.One of the benefits of competition to consumers is that competition encourages
- A.
. businesses to limit their product lines.
- B.
Businesses to develop new products.
- C.
Government to fix prices.
- D.
Government to finance business activity.
- 23.Generating revenue to pay for services that are provided to the public is the reason for
- A.
Quotas
- B.
Sales
- C.
Prices
- D.
Taxes
- 24.What action expands economic activities?
- A.
Increasing inventory levels
- B.
Decreasing the purchase of durable goods
- C.
. Increasing the unemployment rate
- D.
Decreasing investments in capital goods
- 25.To find a career that's best suited for your strengths, it's important to be __________ about your strengths and weaknesses.
- A.
Realistic
- B.
General
- C.
Hopeful
- D.
Competitive
Recent Quizzes
Featured Quizzes
Popular Topics
Back to top