Hospitality And Tourism Quiz! Exam

98 Questions | Total Attempts: 75

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Hospitality And Tourism Quiz! Exam


Questions and Answers
  • 1. 
    An offer must be made by one party and accepted by the other party in order for a contract to be
    • A. 

      Notarized

    • B. 

      Legally binding

    • C. 

      Put in written form

    • D. 

      Interpreted correctly

  • 2. 
    When an agent legally acts in the best interests of his/her client, the agent is establishing a(n) _______ relationship.
    • A. 

      Principal

    • B. 

      Authoritative

    • C. 

      Fiduciary

    • D. 

      Legislative

  • 3. 
    Which of the following is one of the rights of customers in the travel and tourism industry:
    • A. 

      To be reminded that foreign travel is often dangerous

    • B. 

      To be asked if they want to buy trip insurance

    • C. 

      To be informed about a destination's social conditions

    • D. 

      To be told about a competitor's refund policy

  • 4. 
    One way that a manufacturer can foster positive relationships with its channel members is by
    • A. 

      encouraging a competitive culture.

    • B. 

      Providing training programs.

    • C. 

      Selling directly to end users

    • D. 

      Using aggressive tactics.

  • 5. 
    What should employees be willing to accept when defending their ideas objectively?
    • A. 

      Critical feedback

    • B. 

      Additional responsibility

    • C. 

      Nonverbal support

    • D. 

      Personal attack

  • 6. 
    Why do businesses often make it possible for employees to meet during work time and participate in group discussions?
    • A. 

      To plan extracurricular activities

    • B. 

      To discuss personal issues

    • C. 

      To share many different opinions

    • D. 

      To have casual conversations

  • 7. 
    An accounts-receivable employee monitors delinquent accounts by placing them into three folders—30 days past due, 60 days past due, and 90 days past due. How has the employee organized the information?
    • A. 

      Name

    • B. 

      Invoice number

    • C. 

      Location

    • D. 

      Time

  • 8. 
    Which of the following is a guideline for writing clear instructions for your coworkers:
    • A. 

      Write from your supervisor's perspective.

    • B. 

      Understand the process you are explaining.

    • C. 

      Write complex, lengthy statements

    • D. 

      Confine the instructions to one page.

  • 9. 
    A transmittal letter is a business letter whose purpose is to
    • A. 

      Apologize to a customer

    • B. 

      Accompany other written material.

    • C. 

      Extend good wishes.

    • D. 

      Sell specific products.

  • 10. 
    When writing informational messages, business employees should explain the situation and include sufficient data for the recipient to be able to
    • A. 

      Agree with the content.

    • B. 

      Read the message.

    • C. 

      Contact the business.

    • D. 

      Make a decision.

  • 11. 
    What type of simple report might a buyer for a business prepare in order to periodically inform other departments about the status of scheduled deliveries?
    • A. 

      . Research

    • B. 

      Analytical

    • C. 

      Progress

    • D. 

      Statistical

  • 12. 
    It is appropriate for a participant to ask questions during a staff meeting when
    • A. 

      Another participant is speaking.

    • B. 

      S/he needs a point clarified

    • C. 

      The agenda is being distributed.

    • D. 

      S/he does not agree with the speaker.

  • 13. 
    You have a customer-service mindset if you believe that your customers are your
    • A. 

      Relatives

    • B. 

      Assosciates

    • C. 

      Friends

    • D. 

      Employers

  • 14. 
    In order to interpret business policies to customers, salespeople must
    • A. 

      Get permission from management

    • B. 

      Understand the business's policies.

    • C. 

      Feel good about the policies

    • D. 

      Help to set the business's policies.

  • 15. 
    . A business exhibits ethical behavior in customer relationship management by implementing policies that
    • A. 

      Encourage repeat sales.

    • B. 

      Require customer feedback.

    • C. 

      Offer exclusive benefits

    • D. 

      Protect its customers' privacy.

  • 16. 
    An individual books a hotel reservation on an Internet web site. This is an example of 
    • A. 

      Place

    • B. 

      Promotion

    • C. 

      Product

    • D. 

      Possesion

  • 17. 
    Which of the following situations involves finding another source of a limited natural resource:
    • A. 

      Conserving the oil that we use

    • B. 

      Searching for oil on the ocean floor

    • C. 

      . Paying a higher price for oil

    • D. 

      Replacing oil with natural gas

  • 18. 
    What economic activity examines how money payments are divided between resource owners and producers?
    • A. 

      Distribution

    • B. 

      Consumption

    • C. 

      Exchange

    • D. 

      Production

  • 19. 
    Which of the following describes the services offered by trade industries: 
    • A. 

      They are always limited.

    • B. 

      They may be limited or full line.

    • C. 

      They vary from day to day.

    • D. 

      They are always full line.

  • 20. 
    You pay Burger King for the right to set up a location in Barcelona under the corporate headquarters' guidance and regulation. This is an example of
    • A. 

      Franchising

    • B. 

      a joint venture

    • C. 

      A wholly owned subsidiary

    • D. 

      Exporting

  • 21. 
    One of the benefits of competition to consumers is that competition encourages
    • A. 

      . businesses to limit their product lines.

    • B. 

      Businesses to develop new products.

    • C. 

      Government to fix prices.

    • D. 

      Government to finance business activity.

  • 22. 
    Government can prevent unqualified persons from operating a business by
    • A. 

      Refusing to grant them a license.

    • B. 

      Closing their bank accounts.

    • C. 

      Raising their taxes

    • D. 

      Helping their competitors.

  • 23. 
    Generating revenue to pay for services that are provided to the public is the reason for
    • A. 

      Quotas

    • B. 

      Sales

    • C. 

      Prices

    • D. 

      Taxes

  • 24. 
    What action expands economic activities?
    • A. 

      Increasing inventory levels

    • B. 

      Decreasing the purchase of durable goods

    • C. 

      . Increasing the unemployment rate

    • D. 

      Decreasing investments in capital goods

  • 25. 
    To find a career that's best suited for your strengths, it's important to be __________ about your strengths and weaknesses.
    • A. 

      Realistic

    • B. 

      General

    • C. 

      Hopeful

    • D. 

      Competitive

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