Software Quality Assurance Quiz
10 Questions
| Total Attempts: 555
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Software quality assurance is a means of monitoring the different processes within software development and engineering, and the implementation of methods to ensure high quality products are made. How much do you know about SQA? Let’s find out!
Questions and Answers
- 1.Which of the following is not considered a moment of truth?
- A.
A guest waiting at the front desk during check-in
- B.
A guest entering a guestroom after check-in
- C.
A guest receiving a morning wake-up call
- D.
A guest writing a letter of complaint after leaving the hotel
- 2.In the inverted pyramid model of authority, who is on top?
- A.
Managers
- B.
Support units
- C.
Service employees
- D.
Customers
- 3.Managers __________ their employees by providing the necessary skills training to help them become competent in performing the fundamental tasks of their jobs.
- A.
Support
- B.
Enable
- C.
Empower
- D.
Control
- 4.Managers ________ staff members by first enabling them and then supporting their decisions and actions.
- A.
Support
- B.
Enable
- C.
Empower
- D.
Control
- 5.Managers ________ their employees by encouraging them to accept greater personal responsibility and exercise more control over the way they perform their jobs.
- A.
Support
- B.
Enable
- C.
Empower
- D.
Control
- 6.Business survival depends on providing value for customers.
- A.
True
- B.
False
- 7.Perceptions of value include any episode in which the customer comes into contact with the hotel.
- A.
True
- B.
False
- 8.Support units have the most contact with customers.
- A.
True
- B.
False
- 9.Managers are at the bottom of the inverted pyramid model of management.
- A.
True
- B.
False
- 10.The traditional management functions include directing, controlling, and commanding.
- A.
True
- B.
False
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