Rms: Front Office Operations Quiz! Trivia
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Welcome to RMS: Front Office Operations Quiz. The person at the front office is charged with helping the guests check in to their rooms, take down their information, and answer questions raised by the guests. Some of the qualities that make good front office personnel are patience and paying attention to detail. This quiz was prepared to help check how qualified you are for the position based on your knowledge and application in different scenarios.
- 1.Can you process a single site's meter read inside the Reservation Screen?
- A.
Yes, every reservation has a Meter Read button
- B.
No, you must use the Meter Processing Utility
- 2.If you discover a duplicate guest record you can Merge the records so long as which of the following fields match?
- A.
Last Name and Email Address
- B.
Last Name and Phone Numbers
- C.
Both Options Above
- 3.Which Report will provide a Paid To Date for Long Term Reservations?
- A.
Management - Occupancy
- B.
Accounting - Cash Transactions
- C.
Daily - In House
- D.
Accounting - In House Guest Balance
- 4.Where can you print a list of all Active Maintenance Blocks?
- A.
Utilities - Maintenance Screen
- B.
In/Out Screen
- C.
Reservation Search
- 5.Which report do RMS recommended to use when reconciling your Cash, Check, and Credit Card Receipts?
- A.
Accounting - Daily Charge
- B.
Accounting - Cash Transactions
- C.
Daily - In House
- D.
Daily - Arrival List
- 6.What does the In/Out Screen allow you to access?
- A.
Arrival Lists
- B.
Departure Lists
- C.
In House Guest Lists
- D.
All of the above
- 7.How do you open a Guest Detail from the Guest Search Screen?
- A.
Left click on the Guest Number Hyperlink OR highlight the Guest Detail on the list and click Edit
- B.
Highlight the Guest Detail on the list and click Edit
- C.
Left click on the Guest Number Hyperlink
- D.
Double click on the Guest Last Name
- 8.Which of the following reservation types or site blocks can be created from the Booking Chart?
- A.
Single and Group Reservations
- B.
Maintenance Blocks
- C.
Pencil Bookings
- D.
All of the Above
- 9.When you are applying a Sundry Charge to an account, a full list of Sundries can be found where?
- A.
Only when you are inside a Reservation Account
- B.
Right Clicking on the Sundry Charge Button
- C.
Using the Description Drop-down Menu in the Sundry Charge Details Screen
- D.
Only when you are inside a Guest Account
- 10.To begin a Group Reservation on the Booking Chart, you start by pressing which button on your keyboard?
- A.
CTRL - Control
- B.
CAPS LOCK
- C.
SHIFT
- D.
TAB
- 11.To apply a payment to an account in RMS, you will use which button?
- A.
Sundry Charge
- B.
Receipt
- C.
Statement
- D.
Void Charge
- 12.When transfers are performed in RMS, will you use the Reservation Number as a reference number?
- A.
Yes
- B.
No, RMS uses the Account Number when performing Transfers
- 13.Which RMS Screens or Icons allow you to start a reservation?
- A.
Interactive Map
- B.
Booking Chart
- C.
Reservation Menu
- D.
All of the above
- 14.While on a reservation screen, why are some fields colored blue?
- A.
The color blue represents fields that are mandatory and do have to be completed
- B.
The color blue represents fields that are optional and do not have to be completed
- C.
The color blue represents fields that are drop down menu’s only
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