Welcome to RMS: Front Office Operations Quiz. The person at the front office is charged with helping the guests check in to their rooms, take down their information, and answer questions raised by the guests. Some of the qualities that make good front office personnel are patience and paying attention to detail. This quiz was prepared to help check how qualified you are for the position based on your knowledge and application in different scenarios.
Arrival Lists
Departure Lists
In House Guest Lists
All of the above
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Yes, every reservation has a Meter Read button
No, you must use the Meter Processing Utility
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Interactive Map
Booking Chart
Reservation Menu
All of the above
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Single and Group Reservations
Maintenance Blocks
Pencil Bookings
All of the Above
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CTRL - Control
CAPS LOCK
SHIFT
TAB
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Sundry Charge
Receipt
Statement
Void Charge
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Utilities - Maintenance Screen
In/Out Screen
Reservation Search
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Left click on the Guest Number Hyperlink OR highlight the Guest Detail on the list and click Edit
Highlight the Guest Detail on the list and click Edit
Left click on the Guest Number Hyperlink
Double click on the Guest Last Name
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Yes
No, RMS uses the Account Number when performing Transfers
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The color blue represents fields that are mandatory and do have to be completed
The color blue represents fields that are optional and do not have to be completed
The color blue represents fields that are drop down menu’s only
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Accounting - Daily Charge
Accounting - Cash Transactions
Daily - In House
Daily - Arrival List
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Only when you are inside a Reservation Account
Right Clicking on the Sundry Charge Button
Using the Description Drop-down Menu in the Sundry Charge Details Screen
Only when you are inside a Guest Account
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Management - Occupancy
Accounting - Cash Transactions
Daily - In House
Accounting - In House Guest Balance
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Quiz Review Timeline (Updated): Mar 21, 2023 +
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Front Office Operations In Hotel Quiz!
Have you ever settled at a hotel and noticed how the staff and management respond to you? They are instructed to be polite and helpful. This quiz is about the rules at a front...
Questions:
25 |
Attempts:
6530 |
Last updated:
Jun 28, 2024
|
Front Office Operations In Hotel Quiz!
Have you ever settled at a hotel and noticed how the staff and management respond to you? They are instructed to be polite and helpful. This quiz is about the rules at a front...
Questions:
25 |
Attempts:
6530 |
Last updated:
Jun 28, 2024
|
Front Office Quiz Questions And Answers
Welcome to our Front Office Quiz, where you'll embark on an enlightening journey into the heart of hotel management and guest services. The front office serves as the face...
Questions:
47 |
Attempts:
61064 |
Last updated:
Sep 02, 2024
|
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