Sunrun Certification Exam: Quiz!

To ensure that SunRun properly tracks the number of "Sold Deals", you need to mark the deal as sold in the online proposal tool. This action will update the system and indicate that the deal has been successfully sold.

10,000 kWh * 105% = 10500 kWh

(that guarantee is 105% of the state-calculated value)

10,500 kWh * 95% = 9975 kWh

(that guarantee is 99.75% of the state-calculated value)

The reason we ask this question is because some home owners will get angry when reviewing the contract and say “I thought you said it was a performance guarantee… but your contract says it promises 95%. What’s that all about? I want a 100% guarantee.”

The calculation let’s you say, “Well, it’s a 99.75% guarantee because SunRun guarantees your system will produce 105% of kWh that the state calculated value says it will… and then they’ll give you money back based on 95% of THAT value. So, in essence, it is a 99.75% money-back guarantee.”

... as a side note. It is a 100% guarantee of 105% for Total Solar.

Power Plan allows the customer to have a very low upfront cost and pay for electricity over time.

Waiting for technology to improve or for the price of solar to drop is bad for customers because the efficiency of panels is improving slowly and solar prices are dropping slower than utility prices are rising. Additionally, state rebates are running out faster than prices are improving and federal incentives will not last forever, as they are meant to inspire immediate action. Therefore, it is not advisable for customers to wait and it is better for them to take action now.

31000 gross cost
minus 4631 state rebate
minus 7911 federal investment tax credit
minus 1019 SunRun Pricing Factor
equals 17439 out of pocket

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The reason we ask this question is because it's nice to point out to a cash-purchaser that with Total Solar (a) you're getting all these added benefits of full system management and (b) you end up paying less for it than just purchasing it with cash, even if you have the tax appetite and the patience.

SunRun needs to check a homeowner's credit for both the Power Plan and Total Solar because they take on the risk of buying a system on behalf of the customer. There is a delay between when SunRun purchases the system and when the customer pays them, which means they need to ensure that the homeowner has a good credit history and is financially reliable to minimize the risk of potential losses.

The correct answer is "All of the above" because if you are having trouble with your password in the proposal tool, you should check all of these factors. Firstly, you should make sure that the URL is correct and you are on the login page of the proposal tool. Secondly, you should double check if you are using the correct password. Thirdly, you should ensure that you are using Mozilla Firefox as your internet browser as it may have better compatibility with the tool. Lastly, you should refresh the page and verify that the Caps Lock is not on, as these can also cause password login issues.

No matter what payment plan SunRun customers choose, they will receive SunRun's Full System Management for the life of their agreement. Customers often pay thousands of dollars extra for these features. It's like buying the fully loaded BMW, but paying less than base-model pricing.

Customers can relax in front of their home and drink coffee while SunRun takes care of absolutely everything!

The correct answer is "All of the above. And by checking this block, I promise to memorize this answer and deliver it quickly, confidently, and with eloquence." This answer suggests that all of the mentioned concepts should be highlighted with the homeowner to overcome the objection of trust in SunRun. The financial stability of SunRun, as demonstrated by the $105M financing from a conservative US Bank during a financial crisis, and the fact that it is funded by investors of successful companies like Netflix and Facebook, can help establish credibility. Additionally, the positive media coverage in reputable publications like USA Today and Wall Street Journal, and SunRun's position as the number one in residential PPA's with a large number of owned systems, can further enhance trustworthiness.

The default billing type for monthly SunRun bills is via email. This means that unless customers specifically request paper billing, SunRun will send their bills electronically.

To qualify for SunRun, homeowners must meet all of the mentioned characteristics. They must have their name on the property deed, have cell service, possess good credit, and be connected to the electricity grid. Meeting all of these criteria is necessary to be eligible for SunRun.

To determine if a customer is approved for SunRun before signing the agreement, the best course of action is to have the customer fill out the credit application and fax it back to the office. By doing so, SunRun can assess the customer's creditworthiness and make an informed decision regarding their approval. This method allows for a thorough evaluation of the customer's financial background, ensuring that SunRun mitigates any potential risks associated with providing their services.

To access the SunRun proposal tool from the SunRun homepage, you need to click on the link that says "partner login". This suggests that the proposal tool is specifically designed for SunRun partners rather than customers or general users.

All of these options are in section 11, and refer to Exhibit A. Please read Exhibit A in detail. The text of Exhibit A also contains detailed information.

SunRun offers two payment plans to make solar more affordable: the Power Plan and the Total Solar plan. The Power Plan allows customers to pay for the solar system over time, making it more manageable and affordable. The Total Solar plan covers the entire cost of the solar system upfront, eliminating the need for monthly payments and providing long-term savings on electricity bills. These payment plans help address the concern of the overall cost of solar power and make it a more viable option for those who are concerned about expenses.

The correct answer is "All of the above." This means that all of the mentioned selling points of simply transferring the agreement are valid. The new home buyer will benefit from a discounted utility bill with no upfront cost, there is no additional fee and it is a simple addendum to the contract, Full System Management takes care of any technical issues, and the initial owner has minimal risk and can recoup their costs before the sale. Additionally, the statement at the end is a humorous addition and not a valid selling point.

Please note, this information is not written in the agreement and is subject to change any time.

If you do not hit the "test" button, you are entering every one of these proposals into the SunRun SalesForce and throwing your own metrics completely off. We're watching you

The reason we ask this question is because it's nice to point out to a cash-purchaser that with Total Solar (a) you're getting all these added benefits of full system management and (b) you end up paying less for it than just purchasing it with cash, even if you have the tax appetite and the patience.

From SunRun’s experience, almost all home sales result in a transfer of agreement.

SunRun customers are required to pay for ALL the electrical power produced by their system, whether it under or over produces.

Right now, Prime rate is 3.25% and 100 points means 1%... so that rate is actually 4.25%. This discount can be found in the text of the customer agreement as written below:

It's crucial to note that the #1 reason people do not go solar is concerns over repairs and maintenance. Even if the husband is on board, often the wife is not (and vice-versa). Even if you tell them how little maintenance is involved, they still get scared by the "what ifs" of this confusing new technology... (and I know it’s not confusing to you and me… but it is confusing to the mass market).

So walk in the door knowing this is probably on their mind, whether they're expressing it or not. You don't have to scare them about the maintenance - just be realistic. Let them know they may have some fuses that go out (simple), a breaker that flips (simple), you’ll want to wash your panels ($1-2K over 20 years) and in 18 years you'll have to replace the inverter once (simple, and $2K-5K). It's just nice to let somebody else worry about all that.

It’s like you’re leasing a BMW, and occasionally we’ll just come to your house and do some routine maintenance while it’s parked… that’s a nice service!

2.(c) SunRun will be responsible for all costs and expenses related to performing SunRun's Obligations. During the Initial Term, SunRun will establish a
separate fund in an amount that will cover, and be used solely in funding, the costs and expenses associated with the maintenance and repair
obligations under this and its other customer agreements. You agree that SunRun has the authority and discretion to use contractors or agents to
perform or assist SunRun in performing SunRun's Obligations.

At the end of the Initial Term with SunRun, the agreement is automatically renewed if the customer does not notify SunRun. However, SunRun will contact the customer 30-60 days prior to that date. Additionally, the homeowner has the option to ask SunRun to remove the system for free. Another option is that the customer can purchase the system for Fair Market Value.

Before a SunRun deal can be completely approved, the following must be submitted: a signed SunRun Customer Agreement, a signed construction agreement (EPC), and a deposit of $1000. These documents and payment are necessary for the operations department or SunRun to proceed with the deal. A picture of the customer's property and a copy of their utility bill are not mentioned as requirements for complete approval.

For someone who is concerned about the maintenance and tax credit associated with purchasing a solar power system, the best option would be Total System. This suggests that Total System provides comprehensive management and maintenance services for the solar power system, alleviating the buyer's worries about maintenance. Additionally, it implies that Total System may also assist in maximizing the benefits of the tax credit, making it a suitable choice for someone who may not be able to take full advantage of it on their own.

The customer must initial or sign the following sections:
1. Signature and date on page 10 of the agreement (after section 20). This is the section where SunRun prefers both spouses sign!
2. An initial after the Insurance Section.
3. An initial by the monthly payment option they would like to select in Exhibit B.