Can You Pass This Difficult Trivia Questions?
Can you pass this difficult trivia quizzes? They are set up in a way that only someone who has been paying attention to the world around them can pass and for others who want to start their day with a challenge. If you feel like you know just enough to pass, make sure you give it a try. All the best!
- 1.
Which items below can a customer exchange?
- A.
Costumes/ Accessories
- B.
Party Supplies
- C.
Personalized items
- D.
All of the above
Correct Answer
A. Costumes/ AccessoriesExplanation
Customers can exchange costumes and accessories. This means that if a customer is not satisfied with the costume or accessory they purchased, they can return it and exchange it for a different one. This option is not available for party supplies or personalized items, as these items are typically non-returnable and non-exchangeable due to their specific nature.Rate this question:
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- 2.
We are able to ship replacement orders to the Virgin Islands, Guam, and Puerto Rico.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
True, but we want to try to push a credit for the customer, even if it is a little extra in addition to the missing/damaged/incorrect item.Rate this question:
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- 3.
Even if you have done all that you can to help a customer resolve an issue, you may still receive an Echo Trigger
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
True, if a customer is upset or distressed, they may take the after call survey and do not realize it applies to the CSR they just spoke with. This could result in a bad echo score. No worries, in re-listening to the call, if you did do everything you could to help, that Echo Trigger would be removed.Rate this question:
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- 4.
Where would you include the “Needs by date” in replacement orders?
- A.
After your note stating what is missing, damaged, or incorrect
- B.
Before your note stating what is missing, damaged, or incorrect
- C.
No need to provide one. It should be obvious when you select the shipping method for the replacement order
- D.
Needs by date—um, what’s that?
Correct Answer
B. Before your note stating what is missing, damaged, or incorrectExplanation
The "Needs by date" should be included before your note stating what is missing, damaged, or incorrect in replacement orders. This allows the recipient to prioritize and plan accordingly based on the specified date.Rate this question:
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- 5.
When an order is in POD Screening status, you can:
- A.
Add/delete an item
- B.
Nothing
- C.
Edit/add text
- D.
All of the above
Correct Answer
C. Edit/add textExplanation
In the POD Screening status, you have the ability to edit or add text to the order. This means you can make changes or add additional information to the order, such as special instructions or notes. However, you cannot add or delete items from the order during this status. Therefore, the correct answer is "Edit/add text."Rate this question:
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- 6.
You should tell a customer what percentage they would receive from a volume discount
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
False, you should leave that to the WHLS/Volume team to determineRate this question:
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- 7.
Purchase orders have to be pre-paid.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
Purchase orders typically require pre-payment because they serve as a formal agreement between a buyer and a seller. By pre-paying for the goods or services, the buyer demonstrates their commitment to the transaction and ensures that the seller will fulfill their end of the agreement. Pre-payment also helps to mitigate the risk of non-payment or default by the buyer. Therefore, it is generally true that purchase orders have to be pre-paid.Rate this question:
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- 8.
If a customer wants to add to their order and the update button no longer appears, you have no other options left to get that additional item they want to them.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
False, you can offer to place a new order for the item they want to add and offer a discount or free budget shipping.Rate this question:
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- 9.
When sending a return shipping label or flex label, what should you always verify with the customer, in addition to making sure the order source qualifies?
- A.
Their address or email address
- B.
Their order date
- C.
Their name
- D.
There is no need to verify anything, it’s all in the order already
Correct Answer
A. Their address or email addressExplanation
When sending a return shipping label or flex label, it is important to verify the customer's address or email address in addition to making sure the order source qualifies. This is necessary to ensure that the label is sent to the correct recipient and that they receive it in a timely manner. Verifying the address or email address helps to avoid any potential errors or confusion in the shipping process.Rate this question:
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- 10.
If there is a “PT” in the tracking number, the final delivery will be made by:
- A.
UPS
- B.
USPS
- C.
MSI
- D.
Canada Post
Correct Answer
B. USPSExplanation
If a tracking number includes "PT," it indicates that the final delivery will be made by USPS.Rate this question:
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- 11.
If a customer calls and wants to re-order some photo personalized items (favor boxes and plates), what must you inform them about the delivery date when creating the manual order?
Correct Answer
Inform them there will be an additional 2 days for shipping that is not factored into their guaranteed delivery dateExplanation
When creating a manual order for a customer who wants to re-order photo personalized items, it is important to inform them about the delivery date. Specifically, the customer should be informed that there will be an additional 2 days for shipping that is not factored into their guaranteed delivery date. This means that the delivery date provided does not include the time it takes for the items to be shipped, and the customer should expect their order to arrive 2 days later than the guaranteed delivery date.Rate this question:
- 12.
A customer calls in and has an APO/FPO address. They haven’t received their package yet, so you check the tracking status. It shows delivered, and we know that means it has been handed off to the Military Post. What should you do?
- A.
Start a trace investigation
- B.
Assure them it will be there soon, but don’t bother to check the tracking
- C.
Send out a replacement order or credit them
- D.
Inform them that we are unable to track their order once it has reached the military post, and can take up to 21 days to be delivered to them
Correct Answer
D. Inform them that we are unable to track their order once it has reached the military post, and can take up to 21 days to be delivered to themExplanation
Once an order with an APO/FPO address has been handed off to the Military Post, it cannot be tracked. Therefore, the best course of action is to inform the customer that their order cannot be tracked and that it may take up to 21 days to be delivered to them. This explanation provides the customer with the necessary information and sets the appropriate expectations regarding the delivery of their package.Rate this question:
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- 13.
If the tracking status of an order that was sent economy/budget is showing that the final delivery will be made by the post office, you will be able to track that order on USPS’s website.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
True, and you should—the tracking number is listed there for you to copy and paste on the USPS websiteRate this question:
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- 14.
If a customer suspects fraud and requests a return shipping label or Flex label, you should send them the label.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
False, put the information in the case notes and email CC SecurityRate this question:
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- 15.
We can add items to an order in Fraud Screening status
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
False, we would need to collect their credit card information and have them on the phoneRate this question:
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- 16.
If a customer has applied for tax exemption before, we are able to pull up their information and make a new order for them with that information.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
False—just like with any new order, we have to collect all of their information again for the billing and shipping.Rate this question:
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- 17.
If a customer is calling to ask if they can obtain a tax exempt form, you should ask them what state they are from. Which states does the tax exempt process apply to?
- A.
Canada
- B.
Alaska and Hawaii
- C.
Guam, Puerto Rico, and the Virgin Islands
- D.
Wisconsin, Washington, California, New York
Correct Answer
D. Wisconsin, Washington, California, New YorkExplanation
The tax exempt process applies to the states of Wisconsin, Washington, California, and New York.Rate this question:
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- 18.
Which of the following should you do if someone calls and says their credit card has been fraudulently used (check all that apply)?
- A.
Get the person’s name, phone number, and look up order if there is one.
- B.
Notify the fraud team at [email protected]
- C.
Tell the customer someone will be giving them a call back at the number they provided
- D.
If you locate an order, give them the information in it, including email address, phone number, and shipping information.
- E.
If the order is not yet complete, AND CC Security is not available, ask a supervisor to cancel it.
Correct Answer(s)
A. Get the person’s name, phone number, and look up order if there is one.
B. Notify the fraud team at [email protected]
C. Tell the customer someone will be giving them a call back at the number they provided
E. If the order is not yet complete, AND CC Security is not available, ask a supervisor to cancel it.Explanation
If someone calls and claims that their credit card has been fraudulently used, there are several steps that should be taken. Firstly, it is important to gather the person's name, phone number, and check if there is an order associated with their account. This information will be useful for further investigation. Secondly, it is necessary to notify the fraud team at [email protected] to report the incident and initiate appropriate actions. Additionally, it is important to reassure the customer that someone will contact them back at the provided number to address their concerns. Lastly, if the order is still pending and the CC Security team is unavailable, a supervisor should be asked to cancel the order to prevent any further fraudulent activity.Rate this question:
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Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.
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Current Version
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Mar 20, 2023Quiz Edited by
ProProfs Editorial Team -
Feb 10, 2012Quiz Created by
Anina
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