Can You Pass This Difficult Trivia Questions?
Can you pass this difficult trivia quizzes? They are set up in a way that only someone who has been paying attention to the world around them can pass and for others who want to start their day with a challenge. If you feel like you know just enough to pass, make sure you give it a try. All the best!
- 1.Which items below can a customer exchange?
- A.
Costumes/ Accessories
- B.
Party Supplies
- C.
Personalized items
- D.
All of the above
- 2.We are able to ship replacement orders to the Virgin Islands, Guam, and Puerto Rico.
- A.
True
- B.
False
- 3.Even if you have done all that you can to help a customer resolve an issue, you may still receive an Echo Trigger
- A.
True
- B.
False
- 4.Where would you include the “Needs by date” in replacement orders?
- A.
After your note stating what is missing, damaged, or incorrect
- B.
Before your note stating what is missing, damaged, or incorrect
- C.
No need to provide one. It should be obvious when you select the shipping method for the replacement order
- D.
Needs by date—um, what’s that?
- 5.When an order is in POD Screening status, you can:
- A.
Add/delete an item
- B.
Nothing
- C.
Edit/add text
- D.
All of the above
- 6.You should tell a customer what percentage they would receive from a volume discount
- A.
True
- B.
False
- 7.Purchase orders have to be pre-paid.
- A.
True
- B.
False
- 8.If a customer wants to add to their order and the update button no longer appears, you have no other options left to get that additional item they want to them.
- A.
True
- B.
False
- 9.When sending a return shipping label or flex label, what should you always verify with the customer, in addition to making sure the order source qualifies?
- A.
Their address or email address
- B.
Their order date
- C.
Their name
- D.
There is no need to verify anything, it’s all in the order already
- 10.If there is a “PT” in the tracking number, the final delivery will be made by:
- A.
UPS
- B.
USPS
- C.
MSI
- D.
Canada Post
- 11.If a customer calls and wants to re-order some photo personalized items (favor boxes and plates), what must you inform them about the delivery date when creating the manual order?
- 12.A customer calls in and has an APO/FPO address. They haven’t received their package yet, so you check the tracking status. It shows delivered, and we know that means it has been handed off to the Military Post. What should you do?
- A.
Start a trace investigation
- B.
Assure them it will be there soon, but don’t bother to check the tracking
- C.
Send out a replacement order or credit them
- D.
Inform them that we are unable to track their order once it has reached the military post, and can take up to 21 days to be delivered to them
- 13.If the tracking status of an order that was sent economy/budget is showing that the final delivery will be made by the post office, you will be able to track that order on USPS’s website.
- A.
True
- B.
False
- 14.If a customer suspects fraud and requests a return shipping label or Flex label, you should send them the label.
- A.
True
- B.
False
- 15.We can add items to an order in Fraud Screening status
- A.
True
- B.
False
- 16.If a customer has applied for tax exemption before, we are able to pull up their information and make a new order for them with that information.
- A.
True
- B.
False
- 17.If a customer is calling to ask if they can obtain a tax exempt form, you should ask them what state they are from. Which states does the tax exempt process apply to?
- A.
Canada
- B.
Alaska and Hawaii
- C.
Guam, Puerto Rico, and the Virgin Islands
- D.
Wisconsin, Washington, California, New York
- 18.Which of the following should you do if someone calls and says their credit card has been fraudulently used (check all that apply)?
- A.
Get the person’s name, phone number, and look up order if there is one.
- B.
Notify the fraud team at [email protected]
- C.
Tell the customer someone will be giving them a call back at the number they provided
- D.
If you locate an order, give them the information in it, including email address, phone number, and shipping information.
- E.
If the order is not yet complete, AND CC Security is not available, ask a supervisor to cancel it.
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