Address the patient by name.
Challenge the patient if patient is confused
Ask one question at a time.
Speak slowly and use simple words
Patients are usually aware of their nonverbal cues
Verbal responses are more important than nonverbal cues
Non verbal cues have obvious meaning and are easily interpreted
Nonverbal cues provide significant informationand need to be validated.
Refraining from touch.
Patting his arm when he seem frightened
Reaching out to shake his hand as a initial greeting.
Placing an arm around his shoulders while walking down the hall.
Asking the patient "why"
Maintaining neutral responses
Giving advice of approval or disapproval
Using too many different skills during a single interaction
Giving advice rather than encouraging the patient to problem solve.
Allowing the patient to become too anxious before changing the subject.
Focusing on what the patient is saying rather than on the skill used.
. The patient is expressing a lack of willingness to collaborate with the nurse.
The patient is offering the opportunity for the nurse to revise the plan of care.
The nurse has responded ineffectively to the patient’s concerns.
The nurse is using techniques consistent with the evaluation phase of the nurse-patient relationship.
Asking “what” question
Asking “Why” questions.
Ineffective communication between the health care personnel.
Stressful working environment for the nurse
All the above
Maintain a personal space
Encourage safe coping behaviors
Use therapeutic silence
Use touch as a therapeutic technique