Test 4 - Review Questions From Chapter 2 On Communication And Collaborations

10 Questions | Total Attempts: 3642

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Communication Quizzes & Trivia

Chapter 2 Communication and Collaboration from Nursing Interventions and Clinical Skills by Perry, Potter and Elkin, pages 24 and 25


Questions and Answers
  • 1. 
    1.An 84-yr. old cognitively impaired transferred from nursing home to an acute care facility.Hx. of vascular dementia from a series of strokes.Patient has become increasingly agitated and combative in the last few days; this is unusual for the patient.Laboratory test reveals a urinary tract infection.The patient is beginning to receive antibiotics for the infection.You are the nurse caring for the patient. Which of the following would be an example of an ineffective communication? 
    • A. 

      Address the patient by name.

    • B. 

      Challenge the patient if patient is confused

    • C. 

      Ask one question at a time.

    • D. 

      Speak slowly and use simple words

  • 2. 
    How would you handle communicating with the nursing home during the transfer of care when you discharge this patient? Select the approiate order of hand-off communication
    • A. 

      RSAB

    • B. 

      ABSR

    • C. 

      SBAR

    • D. 

      RABS

  • 3. 
    What should the nurse know when observing and interpreting a patient’s nonverbal communication? 
    • A. 

      Patients are usually aware of their nonverbal cues

    • B. 

      Verbal responses are more important than nonverbal cues

    • C. 

      Non verbal cues have obvious meaning and are easily interpreted

    • D. 

      Nonverbal cues provide significant informationand need to be validated.

  • 4. 
    A patient has been withdrawn, suspicious, and explosive since admission. He is wary of staff and other patients. Which approach is most appropiate? 
    • A. 

      Refraining from touch.

    • B. 

      Patting his arm when he seem frightened

    • C. 

      Reaching out to shake his hand as a initial greeting.

    • D. 

      Placing an arm around his shoulders while walking down the hall.

  • 5. 
    The nurse in the mental health unit reviews therapeutic and nontherapeutic communication techniques with a nursing student. Which of the following are therapeutic communication techniques? Select all that apply. 
    • A. 

      Restating

    • B. 

      Listening

    • C. 

      Asking the patient "why"

    • D. 

      Maintaining neutral responses

    • E. 

      Giving advice of approval or disapproval

    • F. 

      Providing acknowledgement

  • 6. 
    Which of the following approaches creates a barrier to communication? 
    • A. 

      Using too many different skills during a single interaction

    • B. 

      Giving advice rather than encouraging the patient to problem solve.

    • C. 

      Allowing the patient to become too anxious before changing the subject.

    • D. 

      Focusing on what the patient is saying rather than on the skill used.

  • 7. 
    The patient states,”I get pretty discouraged when I realized I have been struggling with these issues for over a year.” The nurse responds, Yes you have, but lots of other people take even longer to resolve their problems; don’t be so hard on yourself.” What does this interaction reprsent?
    • A. 

      . The patient is expressing a lack of willingness to collaborate with the nurse.

    • B. 

      The patient is offering the opportunity for the nurse to revise the plan of care.

    • C. 

      The nurse has responded ineffectively to the patient’s concerns.

    • D. 

      The nurse is using techniques consistent with the evaluation phase of the nurse-patient relationship.

  • 8. 
    Which of the following techniques are examples of non-therapeutic communication? Select all that apply. 
    • A. 

      Paraphrasing

    • B. 

      Challenging

    • C. 

      Asking “what” question

    • D. 

      Asking “Why” questions.

  • 9. 
    Which of the following factors has documented negative effects on patient outcomes? 
    • A. 

      Interprofessional conflict

    • B. 

      Ineffective communication between the health care personnel.

    • C. 

      Stressful working environment for the nurse

    • D. 

      All the above

  • 10. 
    Which of the following methods would you use when communicating with an angry patient;
    • A. 

      Maintain a personal space

    • B. 

      Encourage safe coping behaviors

    • C. 

      Use therapeutic silence

    • D. 

      Use touch as a therapeutic technique

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