Ntradmin Quiz For Sc/Am Emea
Welcome to NTRadmin Quiz. You'll find here an exercise to practice and learn about our Unattended Remote Administration Solution: NTRadminDon't forget putting your name&surname and the given password (Quiz Instructions PPT) in order to access the Quiz. Have a good exercise and remember you can check your answers after each question. Enjoy it!
- 1.… what a nice demo presentation I had. It looks like those guys from NTR know what they are selling and how to sell it. All together with their solutions made this meeting very constructive and really interesting for our business. But I still have some doubts as I want to present NTR solutions to my colleagues and I’d like to clarify some points… I hope the NTR sales consultant can help me out with those questions…Are you willing to help me with those questions?
- A.
Of course, it will be my pleasure to help you.
- B.
I'm busy, call support department.
- C.
I'm tired... I don't feel like helping you.
- 2.I didn’t understand you very well when saying during the meeting that NTRadmin was offered as a SaaS. What does this mean?
- A.
It means that our customers purchase the right to use NTRadmin under demand (similar to rent an application) having all included (software and infrastructure maintenance, technical support and application upgrades). They don’t buy it, they don’t maintain it.
- B.
SaaS stands for “Software as a Service”. This modality makes our customers only pay an annual fee for the use of the software without the need of investing on hardware, infrastructure or costs of installation/implementation as the application is setup in minutes through a browser.
- C.
Both answers are right.
- 3.You said we should trust 100% in the NTRadmin SaaS model. I’ve been in contact with other SaaS companies and they are all saying similar things about SaaS… Why should we trust it? Why is your service so good?
- A.
Because NTRadmin SaaS model is a service which is monitored 24/7/365. It offers top high quality and availability and uses the most advanced security measures (both physical and logical).
- B.
Because we offer service availability over 99% and higher and we offer you a 15 day free trial in order to test it, use it and evaluate it.
- C.
Because on top of a) and b) NTR is a company which is offering SaaS services worldwide for the last 8 years, has more than 14.000 professional customers worldwide and it’s a reference in the SaaS world. NTR has platforms in BCN, Madrid, Germany, UK, NA, Japan, with more than 200 hundreds servers in place
- 4.Ok, ok, let me see if I understood you correctly. You have a version of NTRadmin which can be installed in my own servers, so I host the application, I provide the connectivity and I mantain the server obviously, but the price is the same as if I would use SaaS. What kind of servers do I need to host NTRadmin on my own?
- A.
Any server you want. NTRadmin Selfhosted can be installed everywhere.
- B.
You'd need a Windows Server 2003, with SQL Server 2005, IIS and a public IP address.You can check all details on our website: http://www.ntrglobal.com/ntradmin/en-GB/system-requirements-NTRadmin.asp
- C.
You'd need a Windows Server with SQL Server (any version), IIS and a minimum of 20GB space available. You can check all details on our website: http://www.ntrglobal.com/ntradmin/en-GB/system-requirements-NTRadmin.asp
- 5.So... which one would you recommend us?
- A.
Obviously SaaS, as it has always the last improvements and needs 0 investment on hardware or SQL or maintenance from your side.
- B.
Obviously SaaS, as Selfhosted version is always one step behind compared to SaaS and have not the newest and most recent funcionalities.
- C.
Both answers are correct.
- 6.I see, but the other software we tested is offered on a Selfhosted version. We only need to install a program in the server, pay one time fee and we basically own the software. Isn't this a better option compared to your SaaS version of NTRadmin?
- A.
Not really. You have to count that a software is by definition obsolete in less than 3 years. Then you have to count you also need to pay for updates, new versions, technical support, changing the server (hardware), updating the Server Operating System, updating its security (antivirus, firewall, physical securtiy, etc), its DataBase, etc. There are a lot of implications when hosting on your own an application like this.
- B.
Not really. When comparing a Selfhosted version with SaaS in general you get advantages like 0 cost of implementation, inmediate setup and start working inmmediately, which is something important as well to take in consideration.
- C.
Both answers are totally right. Definetely, SaaS has always more advantages compared with Selfhosted versions from both Technical and Economical point of view.
- 7.Hmmm... so if the implementation of NTRadmin SaaS is so fast, when do you think I could have it running in my network?
- A.
If we hurry up, you can have an account ready and the service running in a week, which is the standard time we take to setup a specific account for you.
- B.
If we hurry up, you can have an account ready in less than 5 minutes. From there, you'll need some time to install the remote agents, which can be very fast if you can use the automatic installation.
- C.
If we hurry up, our Support Department will setup the account for you in 48 hours.
- 8.I see... but I have another questions regarding your SaaS model. NTRadmin is 100% web based, that's clear. That way, my system administrators can have access, and please correct me if I’m wrong, from any computer with Windows, IE and an internet connection. Is there any way to protect our business avoiding somehow this “remote access from anywhere”? I mean… I don’t want my administrators to log in the application from a computer in a cyber café… you never know what is installed on those computers…
- A.
The NTRadmin Global Administrator can setup subadministrators accounts and choose from which IP ADDRESS, RANGE OF IP ADDRESSES or MAC ADDRESS those subadministrators could log in the NTRadmin console. That way, you can restrict them to connect to NTRadmin from specific computers/networks.
- B.
The Global Administrator can only setup from which MAC ADDRESS those subadministrators could log in the NTRadmin console
- C.
NTRadmin cannot restrict remote NTRadmin administrators/subadministrators access as we work with the premise: anywhere/anytime
- 9.I want to introduce NTRadmin to my colleagues in a weekly meeting by doing a short 3 slide presentation regarding your solution… but I couldn’t find the right words in order to give them a clear picture about what NTRadmin can really do… could you please give me a clear definition of NTRadmin?
- A.
NTRadmin is an unattended remote control solution, secured and 100% web based, with lots of additional functionalities which will allow IT administrators to control all IT assets in their local area network
- B.
NTRadmin is a secure web based solution which allows IT administrators to control PCs, Servers and Laptops and all kind of network devices, no matter where they are located
- C.
NTRadmin is a secure web based solution which allows IT administrators to save time, money and efforts while managing, controlling and working remotely with PCs, Servers and Laptops regardless their network size, complexity or geographical location.
- 10.Cool definition. You are showing in this sentence all the main points and benefits of NTRadmin, but you don't say anything about Remote Control or Task Automation... isn't important to say it?
- A.
Not really, Remote Control and Task Automation are not very important in the NTRadmin definition.
- B.
It's only important the Task Automation part.
- C.
Absolutely, Remote Control and Task Automation are key to define NTRadmin as those functionalities are the most relevant for our customers as they give a clear solution for most of their pains and needs.
- 11.Hmmm... pains and needs... that's easy to say but talking to the System Administration guys is always complicated. How can I detect which are their pains and needs?
- A.
Asking them. They are normal people (a little bit freaky but nice in general). Prepare some clear open questions so they show you their pains and needs. This will generate proactive participation.
- B.
Pains and needs are too difficult to express. Wait until your audience is telling you what their pains and needs are.
- C.
Wait until the end of the product demo. Then they will tell you what their pains and needs are.
- 12.Hmmm... nice point of view. I thought about reading the whole NTRadmin manual and made a summary of the main functionalities and showing them to my colleagues one by one. Any other trick you would give me to demoing NTRadmin to them?
- A.
Knowing the product is very important, but doing a LBPD (Long Boring Product Demo) won't help you to convince them AT ALL. So the best you can do is to adapt the demo according to the results of a previous Qualification Interview to your audience.
- B.
You could even show directly the manual to them. This is the fastest way to show them how powerful NTRadmin is.
- C.
Besides showing them the manual during the demo, you could also demo NTRadmin with a trial account to make it even more real.
- 13.Ok, got it. Let's forget the manual for the demo. I know they are struggling quite often while doing Remote Control Sessions as their current solutions (actually they are using several), are all connecting in a different way, using different ports, etc. They always say they would like to centralize all those tools in one... can NTRadmin help them on this?
- A.
Well, the more tools they use the better for them and for the security administrator. I'd recommend them to use them all in parallel.
- B.
Sure. With NTRadmin they don't need additional RC solutions as it works in all environments and conditions whenever remote computers have Internet Connection. NTRadmin centralizes in one console a set of tools which makes System Administrators tasks very easy to execute.
- C.
No, NTRadmin cannot help as cannot co-exist with other solutions.
- 14.Ok, I understand but now I have to convince my CFO... ROI is something she is going to ask for sure. Without convincing her about the application’s return of investment … believe me… it will be impossible to purchase the application.
- A.
Sure, we have a ROI calculator we can use to help you to calculate it.
- B.
Most of our current customers are reporting us immediate ROI from the day they start using NTRadmin. They say it saves them a lot of time, dramatically reduces trip costs and human efforts.
- C.
Answer a) and b) are right, but consider not only the fact of saving costs (travelling), but the fact of making more business (in the case you are an MSP), the fact of increasing end user satisfaction (reducing down time, working without interrupting them), increasing system administrator satisfaction (easy to work with, zero connectivity issues, working in a second plane), mobility and availability (connecting to it anywhere/anytime), increasing performance and effectiveness, etc.
- 15.Right... theory is nice... but you don't know how my CFO is... we call her Doctor NO as she is always having a big NO in her mouth... how can I easily convince her about the advantages of purchasing NTRadmin? Any quick-win trick?
- A.
Imaging you save minimum 1 trip a year per computer (minimum). On average, a single NTRadmin agent costs 40€/year. Don't you think ROI is clear enough?
- B.
Our existing customers say they save on average a couple of hours a day using NTRadmin. At the end of the year you'd save around 440 hours a year... probably more as I'm sure you'll save much more time a day as you have several administrators that would use NTRadmin.
- C.
Previous examples are both right, but the best would be to have a meeting with her to understand her concerns and give her the right answers. For sure she is not only concerned about the cost, but about payment conditions, renewal conditions, etc.
- 16.So let's imagine my IT guys are using NTRadmin on a daily basis and they save on average 25 minutes a day (100 hours a year aproximately) only using Remote Control and Command Prompt for example. If every working hour of my IT guys cost aproximately 40€... that would mean I'm saving 4.000€/year... right?
- A.
This calculation is too easy. It cannot be possible that you save so much money a year using NTRadmin.
- B.
Right. You save this money/time but consider that at the same time your IT guys can invest this time on doing other things. After all, they become much more efficient.
- C.
You're not right. It's impossible to save 25 minutes a day using NTRadmin.
- 17.Hmmm... what about TCO (total cost of ownership) compared to other Self-hosted solutions? Isn't it bigger with your SaaS solution?
- A.
Yes it's bigger due to the recurrent annual fee we charge our customers.
- B.
It's not. NTRadmin has an annual fix price with no surprises, no extras, no implementation or consultancy fees, no need for extra hardware or maintenance, no upgrades fees, etc. If you do a honest and clear TCO analysis you'll see that our NTRadmin SaaS TCO is at the end lower than others Self-hosted solutions.
- C.
I don't know what TCO is. For sure is not important in order to evaluate our solution.
- 18.I remember you were making lots of questions to us in our first meeting right at the beginning. You said it was to evaluate and qualify our situation to give us the best counselling possible. Do you think I should do the same with my colleagues in order to sell NTRadmin internally?
- A.
Yes you should. Those are qualification questions to evaluate your audience and adapt then your speech to their concerns and problems and offer them the best counselling possible on the things that really matters to them.
- B.
No you shouldn't. You won't get any positive feedback asking those questions as they are very intrusive.
- C.
No you shouldn't. Those questions are basically not reporting any useful information to you.
- 19.... after two days of testing NTRadmin your customer still has a lot of questions regarding the product. He might need your advise and expertise...Would you please help me with some questions regarding NTRadmin functionalities?We have 7 administrators in our company, and during the trial some of them checked out that NTRadmin console wasn’t working on MAC computers. Could you please remind us which operating systems and browsers are compatible with NTRadmin Administrator Console please?
- A.
…a computer with Windows NT, 2000, 2003, XP or Vista with Internet Explorer 5.5 or higher, but you can check it out on your own in http://www.ntrglobal.com/ntradmin/en-GB/system-requirements-NTRadmin.asp
- B.
… a PC or MAC with I.E or Firefox, but you can check it out on your own in http://www.ntrglobal.com/ntradmin/en-GB/system-requirements-NTRadmin.asp
- C.
… a PC/MAC/Linux with I.E, Firefox or Opera but you can check it out on your own in http://www.ntrglobal.com/ntradmin/en-GB/system-requirements-NTRadmin.asp
- 20.Aha… what about client computers?
- A.
“Client” computers can be Windows Computers (NT, 2000, 2003, XP, Vista) and also Linux and MAC.
- B.
“Client” computers can be Windows Computers (NT, 2000, 2003, XP, Vista). From the Linux and MAC perspective, we are not yet compatible with those Operating Systems.
- C.
“Client” computers can be: NT, 2000, 2003, XP, Vista, any Linux using Kernel 2.4/2.6 (KDE or GNOME Desktop Manager) and MAC OS X 10.3.9 or later.
- 21.You said there are several ways to install NTRadmin service in remote computers… during the trial I installed my own computer… but how can I install other computers?
- A.
You can only install NTRadmin service in remote computers manually, generating the NTRadmin service installer and bringing it on a physical storage device (pen drive for example) and executing it on each remote computer
- B.
There are several ways to install NTRadmin service: manually: generating the NTRadmin service installer (which can be sent using a email&link or sent in a storage device or similar) and automatically: in order to install computers within my Windows domain without end user intervention
- C.
NTRadmin service can only be installed on computers which belongs to our domains and have an IP public address
- 22.Hmmm... I don't understand the automatic installation process. Why this should be helpful for us?
- A.
It's easy, fast, silent and you don't need to bother anybody in order to install the NTRadmin agent. All is done through your console. So, it's just great and powerful. You could check the requirements on this link: http://www.ntrglobal.com/ntradmin/en-GB/docs/ADMdeployReqsUM_en.pdf
- B.
It's very helpful because automatically discovers the computers in your domains and let's you choose on which one you want to install NTRadmin agent no matter which administrator rights you have over the network.
- C.
Actually, it's very helpful because this process requires end user aproval before installing the agent, which guarrantees that somebody is confirming "physically" the agent has been installed.
- 23.I saw during in the Settings Menu there's one option called "RC Configuration". What does exactly this do?
- A.
It allows you to configure Remote Control Session speed.
- B.
It allows you to set up a remote "Authorization Request" so the remote user can accept or decline the session.
- C.
It allows you to set up the Remote Desktop Protocol option when launching a Remote Control Session.
- 24.Hmm... I don't understand why you have an option like this in NTRadmin... isn't NTRadmin a complete UNATTENDED tool? What is the benefit of having something like this?
- A.
It's a known bug and you are right, something like this shouldn't be in an UNATTENDED solution like NTRadmin.
- B.
The "Authorization Request" option gives IT administrators the chance to ask first before starting a session. This could be very useful when accessing critical computers from Top Management for example.
- C.
The "Authorization Request" it's a polite way to let somebody know that we are accesing his/her computer but it doesn't need any request from the end user.
- 25.I understand perfectly thank you. Let me ask you something else about the installation process: I have seen there is an advanced option available when generating the NTRadmin service installer. What is it?
- A.
The advanced option when generating the NTRadmin agent installer allows the service installation to run in a silent mode.
- B.
The advanced option when generating the NTRadmin agent installer allows the IT administrator to setup specific rules to make the NTRadmin service run when there’s a firewall on the remote network.
- C.
The advanced option when generating the NTRadmin agent installer allows the IT administrator to setup specific parameters of a proxy server in order to make the NTRadmin service know the way to connect with NTRglobal servers.
Back to top