NTRadmin Quiz For SC/AM EMEA

1. AHmmm... how this could be used by my IT guys? I don't see any real application on this honestly... could you give any example of real application in a quotidian situation?

The given answer explains that monitoring the free disk space can help avoid potential problems with disk space availability. This means that by continuously monitoring the amount of free disk space on a computer or server, IT professionals can be alerted when the disk space is running low. This can prevent issues such as system crashes or data loss that can occur when the disk space is completely filled. Therefore, monitoring free disk space is a practical application for IT professionals to ensure the smooth functioning of their systems.

Explanation

The given answer explains that monitoring the free disk space can help avoid potential problems with disk space availability. This means that by continuously monitoring the amount of free disk space on a computer or server, IT professionals can be alerted when the disk space is running low. This can prevent issues such as system crashes or data loss that can occur when the disk space is completely filled. Therefore, monitoring free disk space is a practical application for IT professionals to ensure the smooth functioning of their systems.

2. … what a nice demo presentation I had.

It looks like those guys from NTR know what they are selling and how to sell it. All together with their solutions made this meeting very constructive and really interesting for our business.

But I still have some doubts as I want to present NTR solutions to my colleagues and I’d like to clarify some points… I hope the NTR sales consultant can help me out with those questions…

Are you willing to help me with those questions?

Of course, it will be my pleasure to help you.

I'm busy, call support department.

I'm tired... I don't feel like helping you.

The correct answer is "Of course, it will be my pleasure to help you." This answer shows willingness and enthusiasm to assist the person with their questions. It demonstrates a positive attitude and a desire to provide support and clarification.

Explanation

The correct answer is "Of course, it will be my pleasure to help you." This answer shows willingness and enthusiasm to assist the person with their questions. It demonstrates a positive attitude and a desire to provide support and clarification.

3. You said there are several ways to install NTRadmin service in remote computers… during the trial I installed my own computer… but how can I install other computers?

NTRadmin service can only be installed on computers which belongs to our domains and have an IP public address

The correct answer explains that there are two ways to install NTRadmin service: manually and automatically. The manual method involves generating the NTRadmin service installer and sending it via email or storing it on a physical device to be executed on each remote computer. The automatic method allows for installation on computers within the Windows domain without requiring any intervention from the end user. The answer also clarifies that NTRadmin service can only be installed on computers belonging to the specified domains and having a public IP address.

Explanation

The correct answer explains that there are two ways to install NTRadmin service: manually and automatically. The manual method involves generating the NTRadmin service installer and sending it via email or storing it on a physical device to be executed on each remote computer. The automatic method allows for installation on computers within the Windows domain without requiring any intervention from the end user. The answer also clarifies that NTRadmin service can only be installed on computers belonging to the specified domains and having a public IP address.

4. Could you give me an example about how BOTS are used by your customers and how they benefit by using them? I'd like to impress my audience by using real stories about its usages.

Both answers are right.

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Explanation

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5. I remember you were making lots of questions to us in our first meeting right at the beginning. You said it was to evaluate and qualify our situation to give us the best counselling possible. Do you think I should do the same with my colleagues in order to sell NTRadmin internally?

No you shouldn't. You won't get any positive feedback asking those questions as they are very intrusive.

No you shouldn't. Those questions are basically not reporting any useful information to you.

In order to effectively sell NTRadmin internally, it is important to understand the concerns and problems of your colleagues. By asking qualification questions, you can evaluate your audience and tailor your speech to address their specific needs. This will allow you to offer them the best counseling possible and demonstrate how NTRadmin can benefit them in ways that matter to them.

Explanation

In order to effectively sell NTRadmin internally, it is important to understand the concerns and problems of your colleagues. By asking qualification questions, you can evaluate your audience and tailor your speech to address their specific needs. This will allow you to offer them the best counseling possible and demonstrate how NTRadmin can benefit them in ways that matter to them.

6. So let's imagine my IT guys are using NTRadmin on a daily basis and they save on average 25 minutes a day (100 hours a year aproximately) only using Remote Control and Command Prompt for example. If every working hour of my IT guys cost aproximately 40€... that would mean I'm saving 4.000€/year... right?

This calculation is too easy. It cannot be possible that you save so much money a year using NTRadmin.

You're not right. It's impossible to save 25 minutes a day using NTRadmin.

The correct answer explains that while it is true that using NTRadmin can save time and money, it is important to consider that the IT guys can use this saved time to be more productive in other areas. This means that they become more efficient overall, leading to additional benefits beyond just the cost savings.

Explanation

The correct answer explains that while it is true that using NTRadmin can save time and money, it is important to consider that the IT guys can use this saved time to be more productive in other areas. This means that they become more efficient overall, leading to additional benefits beyond just the cost savings.

7.

Hmmm... pains and needs... that's easy to say but talking to the System Administration guys is always complicated. How can I detect which are their pains and needs?

Wait until the end of the product demo. Then they will tell you what their pains and needs are.

The correct answer is to ask them. By engaging in conversation and asking open-ended questions, the System Administration guys can express their pains and needs. This approach encourages proactive participation and allows for a better understanding of their specific requirements.

Explanation

The correct answer is to ask them. By engaging in conversation and asking open-ended questions, the System Administration guys can express their pains and needs. This approach encourages proactive participation and allows for a better understanding of their specific requirements.

8. Cool definition. You are showing in this sentence all the main points and benefits of NTRadmin, but you don't say anything about Remote Control or Task Automation... isn't important to say it?

Not really, Remote Control and Task Automation are not very important in the NTRadmin definition.

It's only important the Task Automation part.

The correct answer explains that Remote Control and Task Automation are key functionalities in defining NTRadmin because they are the most relevant for customers and provide a clear solution for their needs and problems.

Explanation

The correct answer explains that Remote Control and Task Automation are key functionalities in defining NTRadmin because they are the most relevant for customers and provide a clear solution for their needs and problems.

9. Hmmm... so if the implementation of NTRadmin SaaS is so fast, when do you think I could have it running in my network?

If we hurry up, our Support Department will setup the account for you in 48 hours.

The correct answer states that if the person hurries up, they can have an account ready in less than 5 minutes. After that, they will need some time to install the remote agents, which can be done quickly if they opt for automatic installation. This suggests that the process of setting up an account for NTRadmin SaaS is fast and efficient, allowing the user to start using the service quickly.

Explanation

The correct answer states that if the person hurries up, they can have an account ready in less than 5 minutes. After that, they will need some time to install the remote agents, which can be done quickly if they opt for automatic installation. This suggests that the process of setting up an account for NTRadmin SaaS is fast and efficient, allowing the user to start using the service quickly.

10. I want to introduce NTRadmin to my colleagues in a weekly meeting by doing a short 3 slide presentation regarding your solution… but I couldn’t find the right words in order to give them a clear picture about what NTRadmin can really do… could you please give me a clear definition of NTRadmin?

NTRadmin is a secure web-based solution that provides IT administrators with the ability to efficiently manage and control PCs, servers, and laptops remotely, regardless of their network size, complexity, or geographical location. This solution is designed to save time, money, and effort by streamlining remote work processes and eliminating the need for physical presence or extensive travel. With NTRadmin, IT administrators can easily access and control all IT assets within their local area network, ensuring efficient and effective management of their resources.

Explanation

NTRadmin is a secure web-based solution that provides IT administrators with the ability to efficiently manage and control PCs, servers, and laptops remotely, regardless of their network size, complexity, or geographical location. This solution is designed to save time, money, and effort by streamlining remote work processes and eliminating the need for physical presence or extensive travel. With NTRadmin, IT administrators can easily access and control all IT assets within their local area network, ensuring efficient and effective management of their resources.

11. It looks like your customers are benefitting a lot from WOL... I personally think the impact on the daily business is immediate... and very rewarding! How do you think I should position WOL arguments in front of my CFO?

The correct answer explains that with WOL (Wake-on-LAN), the company can save a significant amount of time, travel expenses, and effort when facing technical issues that require waking up a server or computer that has gone down. This can be particularly useful for critical systems like the Exchange Server or ERP Server. By highlighting these benefits, the CFO can understand the practical value of implementing WOL in the business.

Explanation

The correct answer explains that with WOL (Wake-on-LAN), the company can save a significant amount of time, travel expenses, and effort when facing technical issues that require waking up a server or computer that has gone down. This can be particularly useful for critical systems like the Exchange Server or ERP Server. By highlighting these benefits, the CFO can understand the practical value of implementing WOL in the business.

12. Ok, got it. Let's forget the manual for the demo. I know they are struggling quite often while doing Remote Control Sessions as their current solutions (actually they are using several), are all connecting in a different way, using different ports, etc. They always say they would like to centralize all those tools in one... can NTRadmin help them on this?

No, NTRadmin cannot help as cannot co-exist with other solutions.

The correct answer explains that NTRadmin can help the struggling team by centralizing all their remote control solutions into one console. It states that NTRadmin works in all environments and conditions as long as the remote computers have an internet connection. This centralization of tools makes it easier for system administrators to execute their tasks.

Explanation

The correct answer explains that NTRadmin can help the struggling team by centralizing all their remote control solutions into one console. It states that NTRadmin works in all environments and conditions as long as the remote computers have an internet connection. This centralization of tools makes it easier for system administrators to execute their tasks.

13. So that means you don't "kill" or "waste" licenses every time you install and uninstall a computer...

You only "waste" licenses when installing/uninstalling them more than 3 times.

The explanation states that the correct answer is that the number of licenses used is determined by the number of computers installed at the same time, not by the number of times the licenses are installed and uninstalled. It clarifies that licenses are not wasted or consumed every time they are installed or uninstalled, but rather the number of licenses used cannot exceed the number of licenses purchased.

Explanation

The explanation states that the correct answer is that the number of licenses used is determined by the number of computers installed at the same time, not by the number of times the licenses are installed and uninstalled. It clarifies that licenses are not wasted or consumed every time they are installed or uninstalled, but rather the number of licenses used cannot exceed the number of licenses purchased.

14. I'm sorry to ask you so many questions about benefits and how to save time, efforts and money... but this is the only way to convince my CFO when discussing about software... functionality and direct benefit. She only has ears for benefits...

What other functionalities do you think are impacting directly IT departments productivity?

Basically WOL and Command Prompt are the only two functionalities impacting IT departments productivity.

Only BOTS and JOBS can improve productivity and impact on the benefits of an IT department.

The explanation provided states that all NTRadmin functionalities are developed to help IT departments. It also mentions that the impact of these functionalities on a business may vary depending on factors such as network, users, and daily IT tasks. Therefore, the answer is correct as it accurately reflects the information provided in the given statement.

Explanation

The explanation provided states that all NTRadmin functionalities are developed to help IT departments. It also mentions that the impact of these functionalities on a business may vary depending on factors such as network, users, and daily IT tasks. Therefore, the answer is correct as it accurately reflects the information provided in the given statement.

15. Hmmm... what about TCO (total cost of ownership) compared to other Self-hosted solutions? Isn't it bigger with your SaaS solution?

Yes it's bigger due to the recurrent annual fee we charge our customers.

I don't know what TCO is. For sure is not important in order to evaluate our solution.

The correct answer explains that the total cost of ownership (TCO) for NTRadmin SaaS solution is not bigger compared to other self-hosted solutions. This is because NTRadmin has an annual fixed price with no additional fees or expenses such as implementation or consultancy fees, extra hardware or maintenance costs, and upgrades fees. The answer suggests that conducting an honest and clear TCO analysis will reveal that NTRadmin's SaaS TCO is ultimately lower than other self-hosted solutions.

Explanation

The correct answer explains that the total cost of ownership (TCO) for NTRadmin SaaS solution is not bigger compared to other self-hosted solutions. This is because NTRadmin has an annual fixed price with no additional fees or expenses such as implementation or consultancy fees, extra hardware or maintenance costs, and upgrades fees. The answer suggests that conducting an honest and clear TCO analysis will reveal that NTRadmin's SaaS TCO is ultimately lower than other self-hosted solutions.

16. You said we should trust 100% in the NTRadmin SaaS model. I’ve been in contact with other SaaS companies and they are all saying similar things about SaaS… Why should we trust it? Why is your service so good?

The reason why we should trust the NTRadmin SaaS model is because NTR has a strong track record and extensive experience in offering SaaS services worldwide for the past 8 years. They have gained the trust of over 14,000 professional customers globally and are considered a reference in the SaaS industry. Additionally, NTR has multiple platforms in different locations, including BCN, Madrid, Germany, UK, NA, and Japan, with a large infrastructure of over 200 servers. This demonstrates their commitment to providing high-quality service and their ability to handle large-scale operations.

Explanation

The reason why we should trust the NTRadmin SaaS model is because NTR has a strong track record and extensive experience in offering SaaS services worldwide for the past 8 years. They have gained the trust of over 14,000 professional customers globally and are considered a reference in the SaaS industry. Additionally, NTR has multiple platforms in different locations, including BCN, Madrid, Germany, UK, NA, and Japan, with a large infrastructure of over 200 servers. This demonstrates their commitment to providing high-quality service and their ability to handle large-scale operations.

17. Let's get deeper now in the Bot area, as this is something that was not very clear to me when you talked about it for the first time. What is exactly a bot and what does it do?

Both answers are right.

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Explanation

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18. Do you think WOL is a key functionality for a System Administrator?

No, it's normally not very important.

Yes, our customers statistics show that it's the main functionality they use.

The answer explains that the importance of WOL (Wake-on-LAN) functionality for a System Administrator depends on the customer. Some customers find it very helpful in certain situations where they need to remotely access computers that are shut down and not physically reachable. This suggests that WOL can be a key functionality for those customers as it saves them time and allows them to perform tasks remotely.

Explanation

The answer explains that the importance of WOL (Wake-on-LAN) functionality for a System Administrator depends on the customer. Some customers find it very helpful in certain situations where they need to remotely access computers that are shut down and not physically reachable. This suggests that WOL can be a key functionality for those customers as it saves them time and allows them to perform tasks remotely.

19. Hmm... I don't understand why you have an option like this in NTRadmin... isn't NTRadmin a complete UNATTENDED tool?

What is the benefit of having something like this?

It's a known bug and you are right, something like this shouldn't be in an UNATTENDED solution like NTRadmin.

The "Authorization Request" option allows IT administrators to request permission before starting a session on a computer. This feature can be beneficial when accessing critical computers, especially those belonging to top management. It provides a polite way to inform the user that their computer will be accessed without requiring explicit permission from the end user.

Explanation

The "Authorization Request" option allows IT administrators to request permission before starting a session on a computer. This feature can be beneficial when accessing critical computers, especially those belonging to top management. It provides a polite way to inform the user that their computer will be accessed without requiring explicit permission from the end user.

20. Do you think I can use the Command Prompt functionality to impress my CFO?

The explanation suggests that using Command Prompt can impress the CFO because it is a simple yet efficient tool. It advises the person to mention that they can save more than 100 hours a year by using Command Prompt, which would grab the CFO's attention and interest.

Explanation

The explanation suggests that using Command Prompt can impress the CFO because it is a simple yet efficient tool. It advises the person to mention that they can save more than 100 hours a year by using Command Prompt, which would grab the CFO's attention and interest.

21. Do you have any Bot example which could impact my team when showing them to them?

The correct answer explains that there are two Bot examples that are always effective: Enabling/Disabling USB Ports to prevent data theft and Remove Software to uninstall software that does not comply with company policy. These examples showcase the practical applications of bots in enhancing security and enforcing policy compliance within a software company.

Explanation

The correct answer explains that there are two Bot examples that are always effective: Enabling/Disabling USB Ports to prevent data theft and Remove Software to uninstall software that does not comply with company policy. These examples showcase the practical applications of bots in enhancing security and enforcing policy compliance within a software company.

22. I see... but I have another questions regarding your SaaS model.

NTRadmin is 100% web based, that's clear. That way, my system administrators can have access, and please correct me if I’m wrong, from any computer with Windows, IE and an internet connection.

Is there any way to protect our business avoiding somehow this “remote access from anywhere”? I mean… I don’t want my administrators to log in the application from a computer in a cyber café… you never know what is installed on those computers…

The Global Administrator can only setup from which MAC ADDRESS those subadministrators could log in the NTRadmin console

NTRadmin cannot restrict remote NTRadmin administrators/subadministrators access as we work with the premise: anywhere/anytime

The correct answer explains that the NTRadmin Global Administrator has the ability to set up subadministrator accounts and can choose from which IP ADDRESS, RANGE OF IP ADDRESSES, or MAC ADDRESS those subadministrators can log in to the NTRadmin console. This allows for the restriction of access to specific computers or networks, thus protecting the business from remote access from anywhere, such as logging in from a computer in a cyber café with potentially unknown installed software.

Explanation

The correct answer explains that the NTRadmin Global Administrator has the ability to set up subadministrator accounts and can choose from which IP ADDRESS, RANGE OF IP ADDRESSES, or MAC ADDRESS those subadministrators can log in to the NTRadmin console. This allows for the restriction of access to specific computers or networks, thus protecting the business from remote access from anywhere, such as logging in from a computer in a cyber café with potentially unknown installed software.

23. Right... theory is nice... but you don't know how my CFO is... we call her Doctor NO as she is always having a big NO in her mouth... how can I easily convince her about the advantages of purchasing NTRadmin? Any quick-win trick?

The best approach to convince the CFO about the advantages of purchasing NTRadmin is to have a meeting with her. This will allow you to understand her concerns and address them effectively. While cost is a significant factor, it is important to consider other aspects such as payment conditions and renewal conditions that may be of concern to her. By having a conversation and providing the right answers, you can alleviate her doubts and make a convincing case for the benefits of NTRadmin.

Explanation

The best approach to convince the CFO about the advantages of purchasing NTRadmin is to have a meeting with her. This will allow you to understand her concerns and address them effectively. While cost is a significant factor, it is important to consider other aspects such as payment conditions and renewal conditions that may be of concern to her. By having a conversation and providing the right answers, you can alleviate her doubts and make a convincing case for the benefits of NTRadmin.

24. Ok, I understand but now I have to convince my CFO...

ROI is something she is going to ask for sure. Without convincing her about the application’s return of investment … believe me… it will be impossible to purchase the application.

Sure, we have a ROI calculator we can use to help you to calculate it.

The given answer explains that while saving costs (such as travel expenses) is important for ROI, it is also crucial to consider other factors such as generating more business, increasing end user satisfaction, improving system administrator satisfaction, providing mobility and availability, and enhancing overall performance and effectiveness. These additional benefits contribute to the overall return on investment of the application and should be taken into account when convincing the CFO to purchase it.

Explanation

The given answer explains that while saving costs (such as travel expenses) is important for ROI, it is also crucial to consider other factors such as generating more business, increasing end user satisfaction, improving system administrator satisfaction, providing mobility and availability, and enhancing overall performance and effectiveness. These additional benefits contribute to the overall return on investment of the application and should be taken into account when convincing the CFO to purchase it.

25. Ok, understood… now I have installed the NTRadmin agent on several. What happens if for some reason a remote computer looses connectivity? How is this shown in NTRadmin?

The PC doesn’t appear on the tree as it doesn't connect to NTR servers

The PC blinks

The PC will shows itself with a “no entry” sign

If a remote computer loses connectivity, it will be shown in NTRadmin by displaying a "no entry" sign next to the PC. This indicates that the computer is not connected to the NTR servers and cannot be accessed remotely.

Explanation

If a remote computer loses connectivity, it will be shown in NTRadmin by displaying a "no entry" sign next to the PC. This indicates that the computer is not connected to the NTR servers and cannot be accessed remotely.

26. Let's get deeper if you don't mind into the RC functionality, as this one is critical for us and we'll need to ensure it covers all our needs. Tell more about the way it connects with remote computers...

NTRadmin uses standard outbound ports like 80, 21, 25, 443, 110, or 11438 for remote control, file transfer, and command prompt sessions. This means that in most cases, there is no need to configure or open additional ports. However, there may be instances where port configuration is required due to different network setups and security policies. In such cases, the support department can assist customers in adapting firewalls to allow NTRadmin connections through the specific port used by the application.

Explanation

NTRadmin uses standard outbound ports like 80, 21, 25, 443, 110, or 11438 for remote control, file transfer, and command prompt sessions. This means that in most cases, there is no need to configure or open additional ports. However, there may be instances where port configuration is required due to different network setups and security policies. In such cases, the support department can assist customers in adapting firewalls to allow NTRadmin connections through the specific port used by the application.

27. Hmm... I'd like to know if you can tell me how other NTRadmin customers are using WOL and how they are benefiting themselves from it. Could you help me on that?

Some companies are using WOL to wake up computers during the day and shutting them down at night in order to save energy and prolong the lifespan of the computers. This practice helps in reducing electricity consumption and also extends the operational life of the machines by minimizing usage during non-working hours.

Explanation

Some companies are using WOL to wake up computers during the day and shutting them down at night in order to save energy and prolong the lifespan of the computers. This practice helps in reducing electricity consumption and also extends the operational life of the machines by minimizing usage during non-working hours.

28. What about BOTS? How would you defend from the economical perspective NTRadmin BOTS?

Both answers are right.

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Explanation

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29. Ok, I saw during the trial in the Global Administrator Statistics menu that some connections are described as DIRECT and other ones as SOCKET SERVER. What does this mean?

This information is not relevant for you as this is an internal way of NTRadmin to evaluate the connection speed.

A DIRECT connection means the connection is done through our Socket Server Network which speeds up all our connections.

The answer explains that a "DIRECT" connection refers to a connection made through the LAN without using the NTR Socket Servers. This type of connection is faster because it utilizes the LAN bandwidth when the remote computer is within the LAN.

Explanation

The answer explains that a "DIRECT" connection refers to a connection made through the LAN without using the NTR Socket Servers. This type of connection is faster because it utilizes the LAN bandwidth when the remote computer is within the LAN.

30. Ok, I think it's going to be really easy to setup everything because basically we don't have to setup anything!

I've seen several options I can choose before launching RC... would you remind me which ones are those?

The answer is referring to the additional options available when launching a RC session. In addition to full control and observer mode, the user can also select the quality (colours) and launch the RDP (Remote Desktop Protocol) over windows computers. This means that the user has the ability to customize the visual quality of the session and can connect to windows computers using the RDP protocol.

Explanation

The answer is referring to the additional options available when launching a RC session. In addition to full control and observer mode, the user can also select the quality (colours) and launch the RDP (Remote Desktop Protocol) over windows computers. This means that the user has the ability to customize the visual quality of the session and can connect to windows computers using the RDP protocol.

31.

What if I need to uninstall some computers? Is it possible to remove the remote NTRadmin agents and have licenses free again? That would be important as we are supporting several customers at the same time...

Yes it’s possible, but it requires somebody uninstalling NTRadmin agent in the remote computer.

It can only be uninstalled from the NTRadmin console.

The correct answer explains that it is possible to uninstall the NTRadmin agents from remote computers. It states that the uninstallation can be done either from the console or from the remote computer using the remote access code. It also mentions that there is a way to uninstall it using a DOS COMMAND. Additionally, it states that NTRadmin licenses can be removed anytime they are needed.

Explanation

The correct answer explains that it is possible to uninstall the NTRadmin agents from remote computers. It states that the uninstallation can be done either from the console or from the remote computer using the remote access code. It also mentions that there is a way to uninstall it using a DOS COMMAND. Additionally, it states that NTRadmin licenses can be removed anytime they are needed.

32. Fine, clear enough… but as I said before we are going to be different administrators managing 250 computers. Is there any way to control what other administrators are doing with NTRadmin?

No, there’s no way to know what other administrators are doing with NTRadmin.

Yes, the global administrator can have access to statistics about the sessions done by all subadministrators

The correct answer is that the global administrator can have access to statistics about the sessions and NTRadmin also shows in the tree which computers are not available because other administrators are working over them. This means that the global administrator can monitor the activities of other administrators and see which computers they are currently working on. Additionally, the global administrator can even identify which specific administrator is working on a particular computer. This level of visibility and control allows for effective management and coordination among multiple administrators.

Explanation

The correct answer is that the global administrator can have access to statistics about the sessions and NTRadmin also shows in the tree which computers are not available because other administrators are working over them. This means that the global administrator can monitor the activities of other administrators and see which computers they are currently working on. Additionally, the global administrator can even identify which specific administrator is working on a particular computer. This level of visibility and control allows for effective management and coordination among multiple administrators.

33. I see, but the other software we tested is offered on a Selfhosted version. We only need to install a program in the server, pay one time fee and we basically own the software. Isn't this a better option compared to your SaaS version of NTRadmin?

The correct answer explains that both the self-hosted version and the SaaS version have their own advantages. The self-hosted version allows for one-time payment and ownership of the software, but it also requires additional costs and responsibilities such as updates, technical support, and security. On the other hand, the SaaS version offers immediate setup, zero implementation costs, and ongoing updates and support. The answer concludes that SaaS has more advantages from both technical and economical perspectives.

Explanation

The correct answer explains that both the self-hosted version and the SaaS version have their own advantages. The self-hosted version allows for one-time payment and ownership of the software, but it also requires additional costs and responsibilities such as updates, technical support, and security. On the other hand, the SaaS version offers immediate setup, zero implementation costs, and ongoing updates and support. The answer concludes that SaaS has more advantages from both technical and economical perspectives.

34. Nice Bot... but what about the Alerts&Monitoring? How many things can we monitor and get alerts?

The correct answer states that we can monitor 6 things: Services, Memory Available, CPU usage, Software, Free Disk Space, and Last Boot Uptime by creating a rule. When the rule is reached, we will receive an alert via email or popup in the NTRadmin console. This suggests that the system allows for comprehensive monitoring of various aspects of the system's performance and status, providing alerts to ensure timely awareness of any issues or abnormalities.

Explanation

The correct answer states that we can monitor 6 things: Services, Memory Available, CPU usage, Software, Free Disk Space, and Last Boot Uptime by creating a rule. When the rule is reached, we will receive an alert via email or popup in the NTRadmin console. This suggests that the system allows for comprehensive monitoring of various aspects of the system's performance and status, providing alerts to ensure timely awareness of any issues or abnormalities.

35. I didn’t understand you very well when saying during the meeting that NTRadmin was offered as a SaaS. What does this mean?

Both answers are right.

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Explanation

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36. So... which one would you recommend us?

Both answers are correct.

Both answers are correct because they provide valid reasons for recommending SaaS. The first answer emphasizes the advantage of SaaS in terms of continuous improvements and zero investment in hardware or maintenance. The second answer highlights the drawback of the self-hosted version being one step behind in terms of functionality compared to SaaS. Ultimately, it depends on the specific needs and preferences of the individual or organization as to which option would be the best recommendation.

Explanation

Both answers are correct because they provide valid reasons for recommending SaaS. The first answer emphasizes the advantage of SaaS in terms of continuous improvements and zero investment in hardware or maintenance. The second answer highlights the drawback of the self-hosted version being one step behind in terms of functionality compared to SaaS. Ultimately, it depends on the specific needs and preferences of the individual or organization as to which option would be the best recommendation.

37. Our IT administrators need to move, copy or distribute files to our computers on a daily basis. How does NTRadmin deal with this?

Through FTP, which is an external tool which moves files PC to PC.

Through NTRadmin File Transfer tool and additionally through the Transfer File BOT

NTRadmin deals with the need to move, copy, or distribute files to computers through various methods. These include File Transfer (computer to computer), Command Prompt (PC to PC), and BOTS (send file, deploy, deploy&delete, install software). Additionally, NTRadmin utilizes FTP, an external tool, to move files from PC to PC. The NTRadmin File Transfer tool and the Transfer File BOT are also utilized for this purpose.

Explanation

NTRadmin deals with the need to move, copy, or distribute files to computers through various methods. These include File Transfer (computer to computer), Command Prompt (PC to PC), and BOTS (send file, deploy, deploy&delete, install software). Additionally, NTRadmin utilizes FTP, an external tool, to move files from PC to PC. The NTRadmin File Transfer tool and the Transfer File BOT are also utilized for this purpose.

38. I understand perfectly thank you. Let me ask you something else about the installation process: I have seen there is an advanced option available when generating the NTRadmin service installer. What is it?

The advanced option when generating the NTRadmin agent installer allows the service installation to run in a silent mode.

The advanced option when generating the NTRadmin agent installer allows the IT administrator to setup specific parameters of a proxy server in order to make the NTRadmin service know the way to connect with NTRglobal servers. This means that the IT administrator can configure the installer to include the necessary information about the proxy server, such as its address and port, so that the NTRadmin service can establish a connection with the NTRglobal servers through the proxy server.

Explanation

The advanced option when generating the NTRadmin agent installer allows the IT administrator to setup specific parameters of a proxy server in order to make the NTRadmin service know the way to connect with NTRglobal servers. This means that the IT administrator can configure the installer to include the necessary information about the proxy server, such as its address and port, so that the NTRadmin service can establish a connection with the NTRglobal servers through the proxy server.

39. Ok, ok, let me see if I understood you correctly. You have a version of NTRadmin which can be installed in my own servers, so I host the application, I provide the connectivity and I mantain the server obviously, but the price is the same as if I would use SaaS. What kind of servers do I need to host NTRadmin on my own?

Any server you want. NTRadmin Selfhosted can be installed everywhere.

The correct answer states that to host NTRadmin on your own servers, you would need a Windows Server 2003, with SQL Server 2005, IIS, and a public IP address. This information is provided by the company on their website, where you can find all the necessary system requirements for hosting NTRadmin.

Explanation

The correct answer states that to host NTRadmin on your own servers, you would need a Windows Server 2003, with SQL Server 2005, IIS, and a public IP address. This information is provided by the company on their website, where you can find all the necessary system requirements for hosting NTRadmin.

40. RDP... hmm... Why do you have this option inside NTRadmin? I really don't get it as NTRadmin RC seems to be very robust, fast and secure...

The answer explains that RDP remote control session only works for Windows computers. If the Windows computer is a server, it will open a parallel session to the existing one. However, if the Windows computer is not a server, using RDP will close the remote user's Windows Session. This means that RDP is an option in NTRadmin for cases when there are connectivity issues with NTRadmin RC or when the user wants to open a parallel session on a Windows server.

Explanation

The answer explains that RDP remote control session only works for Windows computers. If the Windows computer is a server, it will open a parallel session to the existing one. However, if the Windows computer is not a server, using RDP will close the remote user's Windows Session. This means that RDP is an option in NTRadmin for cases when there are connectivity issues with NTRadmin RC or when the user wants to open a parallel session on a Windows server.

41. ... after two days of testing NTRadmin your customer still has a lot of questions regarding the product. He might need your advise and expertise...

Would you please help me with some questions regarding NTRadmin functionalities?

We have 7 administrators in our company, and during the trial some of them checked out that NTRadmin console wasn’t working on MAC computers. Could you please remind us which operating systems and browsers are compatible with NTRadmin Administrator Console please?

… a PC or MAC with I.E or Firefox, but you can check it out on your own in http://www.ntrglobal.com/ntradmin/en-GB/system-requirements-NTRadmin.asp

… a PC/MAC/Linux with I.E, Firefox or Opera but you can check it out on your own in http://www.ntrglobal.com/ntradmin/en-GB/system-requirements-NTRadmin.asp

The correct answer is that NTRadmin is compatible with a computer running Windows NT, 2000, 2003, XP or Vista with Internet Explorer 5.5 or higher. This information can be verified by visiting the provided website.

Explanation

The correct answer is that NTRadmin is compatible with a computer running Windows NT, 2000, 2003, XP or Vista with Internet Explorer 5.5 or higher. This information can be verified by visiting the provided website.

42. I saw during in the Settings Menu there's one option called "RC Configuration". What does exactly this do?

It allows you to configure Remote Control Session speed.

It allows you to set up a remote "Authorization Request" so the remote user can accept or decline the session.

It allows you to set up the Remote Desktop Protocol option when launching a Remote Control Session.

The "RC Configuration" option in the Settings Menu allows the user to set up a remote "Authorization Request." This means that when someone tries to remotely access the device, a request will be sent to the remote user, giving them the option to either accept or decline the session. This feature adds an extra layer of security and control, allowing the user to decide whether or not to allow remote access.

Explanation

The "RC Configuration" option in the Settings Menu allows the user to set up a remote "Authorization Request." This means that when someone tries to remotely access the device, a request will be sent to the remote user, giving them the option to either accept or decline the session. This feature adds an extra layer of security and control, allowing the user to decide whether or not to allow remote access.

43. We are aware that NTRadmin can wake up a computer through Internet only if...

The PC has NTRadmin service installed

In order for NTRadmin to wake up a computer through the internet, several conditions must be met. Firstly, the PC must have a WOL compatible network card installed. Secondly, the NTRadmin service must be installed on the PC. Thirdly, the WOL option in the BIOS of the PC must be activated. Fourthly, the network card Windows driver must be correctly set up. Finally, at least one computer in the network must be online with the NTRadmin service installed. Only when all of these conditions are met can NTRadmin successfully wake up a computer through the internet.

Explanation

In order for NTRadmin to wake up a computer through the internet, several conditions must be met. Firstly, the PC must have a WOL compatible network card installed. Secondly, the NTRadmin service must be installed on the PC. Thirdly, the WOL option in the BIOS of the PC must be activated. Fourthly, the network card Windows driver must be correctly set up. Finally, at least one computer in the network must be online with the NTRadmin service installed. Only when all of these conditions are met can NTRadmin successfully wake up a computer through the internet.

44. During our first demo, you mentioned something regarding Application Selection when demoing NTRsupport. Does NTRadmin remote control feature have the ability to select the remote application we want to control?

Yes it does. NTRsupport Remote Control and NTRadmin Remote Control are having the same functionalities.

No, it doesn’t. NTRadmin remote control is an unattended remote control and at this point doesn’t have this ability.

The correct answer is that NTRadmin remote control does not have the ability to select the remote application to control. This is because it is an unattended remote control feature and does not have this functionality.

Explanation

The correct answer is that NTRadmin remote control does not have the ability to select the remote application to control. This is because it is an unattended remote control feature and does not have this functionality.

45. Hmmm... nice point of view. I thought about reading the whole NTRadmin manual and made a summary of the main functionalities and showing them to my colleagues one by one. Any other trick you would give me to demoing NTRadmin to them?

The explanation suggests that doing a long and boring product demo is not effective in convincing others. Instead, it is recommended to adapt the demo based on the results of a previous Qualification Interview to cater to the specific needs and interests of the audience. This approach is more likely to be persuasive and engaging.

Explanation

The explanation suggests that doing a long and boring product demo is not effective in convincing others. Instead, it is recommended to adapt the demo based on the results of a previous Qualification Interview to cater to the specific needs and interests of the audience. This approach is more likely to be persuasive and engaging.

46. Hmmm... I don't understand the automatic installation process. Why this should be helpful for us?

The automatic installation process for the NTRadmin agent is helpful because it is easy, fast, and silent. It eliminates the need to bother anyone for installation as it can be done through the console. This makes it a convenient and powerful tool. The requirements for the installation can be checked on the provided link.

Explanation

The automatic installation process for the NTRadmin agent is helpful because it is easy, fast, and silent. It eliminates the need to bother anyone for installation as it can be done through the console. This makes it a convenient and powerful tool. The requirements for the installation can be checked on the provided link.

47. I see. A question about Bots: how can I execute them? I mean... when launching a bot, is its execution happening immediately?

A Bot can be only launched immediately or it can be launched following a schedullar (Job).

The bot execution is not immediate because it takes some time for the NTR servers to process the bot and its result. A bot can be launched immediately, following a scheduler, or its execution can be delegated to the end user through the systray ICON.

Explanation

The bot execution is not immediate because it takes some time for the NTR servers to process the bot and its result. A bot can be launched immediately, following a scheduler, or its execution can be delegated to the end user through the systray ICON.

48. Aha… what about client computers?

“Client” computers can be Windows Computers (NT, 2000, 2003, XP, Vista) and also Linux and MAC.

The correct answer provides a comprehensive list of compatible operating systems for "client" computers. It includes Windows NT, 2000, 2003, XP, and Vista, as well as Linux with Kernel 2.4/2.6 and MAC OS X 10.3.9 or later. This means that the software or system being discussed can be used on any of these operating systems for client computers.

Explanation

The correct answer provides a comprehensive list of compatible operating systems for "client" computers. It includes Windows NT, 2000, 2003, XP, and Vista, as well as Linux with Kernel 2.4/2.6 and MAC OS X 10.3.9 or later. This means that the software or system being discussed can be used on any of these operating systems for client computers.

49. Hmm... I'm confused with Bots and Jobs... Correct me if I'm wrong: when I launch a Bot it's execution is immediate and if I launch a Job then I can decide how do I want to execute it (scheduler, immediate or delegated). What's happening when I launch a Bot over 40 computers and 10 of them are offline?

When launching a bot on multiple computers, the bot will be executed immediately on the computers that are currently online. However, if there are computers that are offline at the time of launch, the bot will not be executed on those computers. Instead, it will wait for those computers to become online, and once they are back online, the bot will be executed on them. Therefore, the correct answer is that the bot will be executed immediately on the online computers and will be executed on the offline computers as soon as they become online.

Explanation

When launching a bot on multiple computers, the bot will be executed immediately on the computers that are currently online. However, if there are computers that are offline at the time of launch, the bot will not be executed on those computers. Instead, it will wait for those computers to become online, and once they are back online, the bot will be executed on them. Therefore, the correct answer is that the bot will be executed immediately on the online computers and will be executed on the offline computers as soon as they become online.

50. Alright, but what if the remote computer is down when the JOB must execute the task?

If the remote computer is down when the JOB must execute the task, the task won't be executed because there is no operating system available and the NTRadmin service is not running on the remote computer. Additionally, the task won't be executed afterwards because the execution time will be different than the job time. Instead, the task will be "pendent" until the computer restarts. Once the NTRadmin service starts, it will ask the remote computer user if they want to execute the pending task.

Explanation

If the remote computer is down when the JOB must execute the task, the task won't be executed because there is no operating system available and the NTRadmin service is not running on the remote computer. Additionally, the task won't be executed afterwards because the execution time will be different than the job time. Instead, the task will be "pendent" until the computer restarts. Once the NTRadmin service starts, it will ask the remote computer user if they want to execute the pending task.

51. I see... it's quite logical. Can I ask you again about the Enable/Disable USB ports? I found it very curious and I think it can be very useful for us. What does exactly do?

Enables/Disables all type of Storage Devices so the remote user cannot copy or bring files on his/her computer

Enables/Disables USB Storage Devices only so the remote user cannot copy or bring files on his/her computer.

Enables/Disables all USB ports of the remote computer.

The correct answer is "Enables/Disables USB Storage Devices only so the remote user cannot copy or bring files on his/her computer." This means that when this feature is enabled, the remote user will not be able to connect any USB storage devices such as flash drives or external hard drives to their computer. This prevents them from copying or transferring files to or from their computer, increasing security and preventing unauthorized data transfers.

Explanation

The correct answer is "Enables/Disables USB Storage Devices only so the remote user cannot copy or bring files on his/her computer." This means that when this feature is enabled, the remote user will not be able to connect any USB storage devices such as flash drives or external hard drives to their computer. This prevents them from copying or transferring files to or from their computer, increasing security and preventing unauthorized data transfers.

Ntradmin Quiz For Sc/Am Emea

1. AHmmm... how this could be used by my IT guys? I don't see any real application on this honestly... could you give any example of real application in a quotidian situation?

2.

What first name or nickname would you like us to use?

3. You said there are several ways to install NTRadmin service in remote computers… during the trial I installed my own computer… but how can I install other computers?

4. Could you give me an example about how BOTS are used by your customers and how they benefit by using them? I'd like to impress my audience by using real stories about its usages.

5. I remember you were making lots of questions to us in our first meeting right at the beginning. You said it was to evaluate and qualify our situation to give us the best counselling possible. Do you think I should do the same with my colleagues in order to sell NTRadmin internally?

7. Hmmm... pains and needs... that's easy to say but talking to the System Administration guys is always complicated. How can I detect which are their pains and needs?

8. Cool definition. You are showing in this sentence all the main points and benefits of NTRadmin, but you don't say anything about Remote Control or Task Automation... isn't important to say it?

9. Hmmm... so if the implementation of NTRadmin SaaS is so fast, when do you think I could have it running in my network?

11. It looks like your customers are benefitting a lot from WOL... I personally think the impact on the daily business is immediate... and very rewarding! How do you think I should position WOL arguments in front of my CFO?

13. So that means you don't "kill" or "waste" licenses every time you install and uninstall a computer...

15. Hmmm... what about TCO (total cost of ownership) compared to other Self-hosted solutions? Isn't it bigger with your SaaS solution?

16. You said we should trust 100% in the NTRadmin SaaS model. I’ve been in contact with other SaaS companies and they are all saying similar things about SaaS… Why should we trust it? Why is your service so good?

17. Let's get deeper now in the Bot area, as this is something that was not very clear to me when you talked about it for the first time. What is exactly a bot and what does it do?

18. Do you think WOL is a key functionality for a System Administrator?

19. Hmm... I don't understand why you have an option like this in NTRadmin... isn't NTRadmin a complete UNATTENDED tool? What is the benefit of having something like this?

20. Do you think I can use the Command Prompt functionality to impress my CFO?

21. Do you have any Bot example which could impact my team when showing them to them?

23. Right... theory is nice... but you don't know how my CFO is... we call her Doctor NO as she is always having a big NO in her mouth... how can I easily convince her about the advantages of purchasing NTRadmin? Any quick-win trick?

24. Ok, I understand but now I have to convince my CFO... ROI is something she is going to ask for sure. Without convincing her about the application’s return of investment … believe me… it will be impossible to purchase the application.

25. Ok, understood… now I have installed the NTRadmin agent on several. What happens if for some reason a remote computer looses connectivity? How is this shown in NTRadmin?

26. Let's get deeper if you don't mind into the RC functionality, as this one is critical for us and we'll need to ensure it covers all our needs. Tell more about the way it connects with remote computers...

27. Hmm... I'd like to know if you can tell me how other NTRadmin customers are using WOL and how they are benefiting themselves from it. Could you help me on that?

28. What about BOTS? How would you defend from the economical perspective NTRadmin BOTS?

29. Ok, I saw during the trial in the Global Administrator Statistics menu that some connections are described as DIRECT and other ones as SOCKET SERVER. What does this mean?

30. Ok, I think it's going to be really easy to setup everything because basically we don't have to setup anything!I've seen several options I can choose before launching RC... would you remind me which ones are those?

31. What if I need to uninstall some computers? Is it possible to remove the remote NTRadmin agents and have licenses free again? That would be important as we are supporting several customers at the same time...

32. Fine, clear enough… but as I said before we are going to be different administrators managing 250 computers. Is there any way to control what other administrators are doing with NTRadmin?

33. I see, but the other software we tested is offered on a Selfhosted version. We only need to install a program in the server, pay one time fee and we basically own the software. Isn't this a better option compared to your SaaS version of NTRadmin?

34. Nice Bot... but what about the Alerts&Monitoring? How many things can we monitor and get alerts?

35. I didn’t understand you very well when saying during the meeting that NTRadmin was offered as a SaaS. What does this mean?

36. So... which one would you recommend us?

37. Our IT administrators need to move, copy or distribute files to our computers on a daily basis. How does NTRadmin deal with this?

38. I understand perfectly thank you. Let me ask you something else about the installation process: I have seen there is an advanced option available when generating the NTRadmin service installer. What is it?

40. RDP... hmm... Why do you have this option inside NTRadmin? I really don't get it as NTRadmin RC seems to be very robust, fast and secure...

42. I saw during in the Settings Menu there's one option called "RC Configuration". What does exactly this do?

43. We are aware that NTRadmin can wake up a computer through Internet only if...

44. During our first demo, you mentioned something regarding Application Selection when demoing NTRsupport. Does NTRadmin remote control feature have the ability to select the remote application we want to control?

45. Hmmm... nice point of view. I thought about reading the whole NTRadmin manual and made a summary of the main functionalities and showing them to my colleagues one by one. Any other trick you would give me to demoing NTRadmin to them?

46. Hmmm... I don't understand the automatic installation process. Why this should be helpful for us?

47. I see. A question about Bots: how can I execute them? I mean... when launching a bot, is its execution happening immediately?

48. Aha… what about client computers?

50. Alright, but what if the remote computer is down when the JOB must execute the task?

51. I see... it's quite logical. Can I ask you again about the Enable/Disable USB ports? I found it very curious and I think it can be very useful for us. What does exactly do?

7.

Hmmm... pains and needs... that's easy to say but talking to the System Administration guys is always complicated. How can I detect which are their pains and needs?

19. Hmm... I don't understand why you have an option like this in NTRadmin... isn't NTRadmin a complete UNATTENDED tool?

What is the benefit of having something like this?

24. Ok, I understand but now I have to convince my CFO...

ROI is something she is going to ask for sure. Without convincing her about the application’s return of investment … believe me… it will be impossible to purchase the application.

30. Ok, I think it's going to be really easy to setup everything because basically we don't have to setup anything!

I've seen several options I can choose before launching RC... would you remind me which ones are those?

31.

What if I need to uninstall some computers? Is it possible to remove the remote NTRadmin agents and have licenses free again? That would be important as we are supporting several customers at the same time...