Of course, it will be my pleasure to help you.
I'm busy, call support department.
I'm tired... I don't feel like helping you.
It means that our customers purchase the right to use NTRadmin under demand (similar to rent an application) having all included (software and infrastructure maintenance, technical support and application upgrades). They don’t buy it, they don’t maintain it.
SaaS stands for “Software as a Service”. This modality makes our customers only pay an annual fee for the use of the software without the need of investing on hardware, infrastructure or costs of installation/implementation as the application is setup in minutes through a browser.
Both answers are right.
Because NTRadmin SaaS model is a service which is monitored 24/7/365. It offers top high quality and availability and uses the most advanced security measures (both physical and logical).
Because we offer service availability over 99% and higher and we offer you a 15 day free trial in order to test it, use it and evaluate it.
Because on top of a) and b) NTR is a company which is offering SaaS services worldwide for the last 8 years, has more than 14.000 professional customers worldwide and it’s a reference in the SaaS world. NTR has platforms in BCN, Madrid, Germany, UK, NA, Japan, with more than 200 hundreds servers in place
Any server you want. NTRadmin Selfhosted can be installed everywhere.
You'd need a Windows Server 2003, with SQL Server 2005, IIS and a public IP address.You can check all details on our website: http://www.ntrglobal.com/ntradmin/en-GB/system-requirements-NTRadmin.asp
You'd need a Windows Server with SQL Server (any version), IIS and a minimum of 20GB space available. You can check all details on our website: http://www.ntrglobal.com/ntradmin/en-GB/system-requirements-NTRadmin.asp
Obviously SaaS, as it has always the last improvements and needs 0 investment on hardware or SQL or maintenance from your side.
Obviously SaaS, as Selfhosted version is always one step behind compared to SaaS and have not the newest and most recent funcionalities.
Both answers are correct.
Not really. You have to count that a software is by definition obsolete in less than 3 years. Then you have to count you also need to pay for updates, new versions, technical support, changing the server (hardware), updating the Server Operating System, updating its security (antivirus, firewall, physical securtiy, etc), its DataBase, etc. There are a lot of implications when hosting on your own an application like this.
Not really. When comparing a Selfhosted version with SaaS in general you get advantages like 0 cost of implementation, inmediate setup and start working inmmediately, which is something important as well to take in consideration.
Both answers are totally right. Definetely, SaaS has always more advantages compared with Selfhosted versions from both Technical and Economical point of view.
If we hurry up, you can have an account ready and the service running in a week, which is the standard time we take to setup a specific account for you.
If we hurry up, you can have an account ready in less than 5 minutes. From there, you'll need some time to install the remote agents, which can be very fast if you can use the automatic installation.
If we hurry up, our Support Department will setup the account for you in 48 hours.
The NTRadmin Global Administrator can setup subadministrators accounts and choose from which IP ADDRESS, RANGE OF IP ADDRESSES or MAC ADDRESS those subadministrators could log in the NTRadmin console. That way, you can restrict them to connect to NTRadmin from specific computers/networks.
The Global Administrator can only setup from which MAC ADDRESS those subadministrators could log in the NTRadmin console
NTRadmin cannot restrict remote NTRadmin administrators/subadministrators access as we work with the premise: anywhere/anytime
NTRadmin is an unattended remote control solution, secured and 100% web based, with lots of additional functionalities which will allow IT administrators to control all IT assets in their local area network
NTRadmin is a secure web based solution which allows IT administrators to control PCs, Servers and Laptops and all kind of network devices, no matter where they are located
NTRadmin is a secure web based solution which allows IT administrators to save time, money and efforts while managing, controlling and working remotely with PCs, Servers and Laptops regardless their network size, complexity or geographical location.
Not really, Remote Control and Task Automation are not very important in the NTRadmin definition.
It's only important the Task Automation part.
Absolutely, Remote Control and Task Automation are key to define NTRadmin as those functionalities are the most relevant for our customers as they give a clear solution for most of their pains and needs.
Asking them. They are normal people (a little bit freaky but nice in general). Prepare some clear open questions so they show you their pains and needs. This will generate proactive participation.
Pains and needs are too difficult to express. Wait until your audience is telling you what their pains and needs are.
Wait until the end of the product demo. Then they will tell you what their pains and needs are.
Knowing the product is very important, but doing a LBPD (Long Boring Product Demo) won't help you to convince them AT ALL. So the best you can do is to adapt the demo according to the results of a previous Qualification Interview to your audience.
You could even show directly the manual to them. This is the fastest way to show them how powerful NTRadmin is.
Besides showing them the manual during the demo, you could also demo NTRadmin with a trial account to make it even more real.
Well, the more tools they use the better for them and for the security administrator. I'd recommend them to use them all in parallel.
Sure. With NTRadmin they don't need additional RC solutions as it works in all environments and conditions whenever remote computers have Internet Connection. NTRadmin centralizes in one console a set of tools which makes System Administrators tasks very easy to execute.
No, NTRadmin cannot help as cannot co-exist with other solutions.
Sure, we have a ROI calculator we can use to help you to calculate it.
Most of our current customers are reporting us immediate ROI from the day they start using NTRadmin. They say it saves them a lot of time, dramatically reduces trip costs and human efforts.
Answer a) and b) are right, but consider not only the fact of saving costs (travelling), but the fact of making more business (in the case you are an MSP), the fact of increasing end user satisfaction (reducing down time, working without interrupting them), increasing system administrator satisfaction (easy to work with, zero connectivity issues, working in a second plane), mobility and availability (connecting to it anywhere/anytime), increasing performance and effectiveness, etc.
Imaging you save minimum 1 trip a year per computer (minimum). On average, a single NTRadmin agent costs 40€/year. Don't you think ROI is clear enough?
Our existing customers say they save on average a couple of hours a day using NTRadmin. At the end of the year you'd save around 440 hours a year... probably more as I'm sure you'll save much more time a day as you have several administrators that would use NTRadmin.
Previous examples are both right, but the best would be to have a meeting with her to understand her concerns and give her the right answers. For sure she is not only concerned about the cost, but about payment conditions, renewal conditions, etc.
This calculation is too easy. It cannot be possible that you save so much money a year using NTRadmin.
Right. You save this money/time but consider that at the same time your IT guys can invest this time on doing other things. After all, they become much more efficient.
You're not right. It's impossible to save 25 minutes a day using NTRadmin.
Yes it's bigger due to the recurrent annual fee we charge our customers.
It's not. NTRadmin has an annual fix price with no surprises, no extras, no implementation or consultancy fees, no need for extra hardware or maintenance, no upgrades fees, etc. If you do a honest and clear TCO analysis you'll see that our NTRadmin SaaS TCO is at the end lower than others Self-hosted solutions.
I don't know what TCO is. For sure is not important in order to evaluate our solution.
Yes you should. Those are qualification questions to evaluate your audience and adapt then your speech to their concerns and problems and offer them the best counselling possible on the things that really matters to them.
No you shouldn't. You won't get any positive feedback asking those questions as they are very intrusive.
No you shouldn't. Those questions are basically not reporting any useful information to you.
…a computer with Windows NT, 2000, 2003, XP or Vista with Internet Explorer 5.5 or higher, but you can check it out on your own in http://www.ntrglobal.com/ntradmin/en-GB/system-requirements-NTRadmin.asp
… a PC or MAC with I.E or Firefox, but you can check it out on your own in http://www.ntrglobal.com/ntradmin/en-GB/system-requirements-NTRadmin.asp
… a PC/MAC/Linux with I.E, Firefox or Opera but you can check it out on your own in http://www.ntrglobal.com/ntradmin/en-GB/system-requirements-NTRadmin.asp
“Client” computers can be Windows Computers (NT, 2000, 2003, XP, Vista) and also Linux and MAC.
“Client” computers can be Windows Computers (NT, 2000, 2003, XP, Vista). From the Linux and MAC perspective, we are not yet compatible with those Operating Systems.
“Client” computers can be: NT, 2000, 2003, XP, Vista, any Linux using Kernel 2.4/2.6 (KDE or GNOME Desktop Manager) and MAC OS X 10.3.9 or later.
You can only install NTRadmin service in remote computers manually, generating the NTRadmin service installer and bringing it on a physical storage device (pen drive for example) and executing it on each remote computer
There are several ways to install NTRadmin service: manually: generating the NTRadmin service installer (which can be sent using a email&link or sent in a storage device or similar) and automatically: in order to install computers within my Windows domain without end user intervention
NTRadmin service can only be installed on computers which belongs to our domains and have an IP public address
It's easy, fast, silent and you don't need to bother anybody in order to install the NTRadmin agent. All is done through your console. So, it's just great and powerful. You could check the requirements on this link: http://www.ntrglobal.com/ntradmin/en-GB/docs/ADMdeployReqsUM_en.pdf
It's very helpful because automatically discovers the computers in your domains and let's you choose on which one you want to install NTRadmin agent no matter which administrator rights you have over the network.
Actually, it's very helpful because this process requires end user aproval before installing the agent, which guarrantees that somebody is confirming "physically" the agent has been installed.
It allows you to configure Remote Control Session speed.
It allows you to set up a remote "Authorization Request" so the remote user can accept or decline the session.
It allows you to set up the Remote Desktop Protocol option when launching a Remote Control Session.
It's a known bug and you are right, something like this shouldn't be in an UNATTENDED solution like NTRadmin.
The "Authorization Request" option gives IT administrators the chance to ask first before starting a session. This could be very useful when accessing critical computers from Top Management for example.
The "Authorization Request" it's a polite way to let somebody know that we are accesing his/her computer but it doesn't need any request from the end user.
The advanced option when generating the NTRadmin agent installer allows the service installation to run in a silent mode.
The advanced option when generating the NTRadmin agent installer allows the IT administrator to setup specific rules to make the NTRadmin service run when there’s a firewall on the remote network.
The advanced option when generating the NTRadmin agent installer allows the IT administrator to setup specific parameters of a proxy server in order to make the NTRadmin service know the way to connect with NTRglobal servers.