Public Relations & Education Quiz
THIS IS A TRAINING QUIZ FOR THE CITY OF OTTAWA PARKS AND WADING POOL PROGRAM. This quiz conists of nine questions containing both true and false and multiple choice questions. Please answer by selecting the appropriate response.
- 1.Which of the following are general Public Relations objectives for our program?
- A.
To publicize the educational and recreational facilities available.
- B.
To encourage maximum use of the wading pool site in serving the community.
- C.
To promote the role of staff, enabling them to deliver effective service and leadership.
- D.
To seek the cooperation of patrons in the interest of their own safety and the safety of others.
- E.
All of the above.
- 2.Making eye contact, listing attentively, and presenting yourself with a professional image and attitude are all part of good customer service.
- A.
True
- B.
False
- 3.Which of these are examples of public relations?
- A.
During conversations with patrons.
- B.
When disciplining children.
- C.
When doing first aid, when getting help from other park patrons or small businesses.
- D.
Among ourselves.
- E.
All of the above.
- 4.To expand a discussion should open-ended questions be used?
- A.
True
- B.
False
- 5.Should close-ended questions be used when looking for specifics? Ex.. During an emergency.
- A.
True
- B.
False
- 6.What should you keep in mind when you are handling a complaint?
- A.
Use a professional approach while listening carefully and maintaining eye contact.
- B.
Determine what the customer wants.Get the facts and rephrase.
- C.
Solve the problem.
- D.
Give choices if you have the authority.
- E.
All of the above,
- 7.The most effective way to deal with a general complaint is to confront the individual in an aggressive manor.
- A.
True
- B.
False
- 8.The following are examples of Public Education: · Pool safety rules· Programming / Special Events
- A.
True
- B.
False
- 9.Which of the following examples is NOT part of pool safety.
- A.
Height requirements.
- B.
Whistle blast.
- C.
Wearing the park phone while guarding.
- D.
Staff Uniforms.
- E.
Diapers.
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