1.
All the groups of people with which a company or organization interacts such as employees, media, community groups, shareholders, and so forth are known as ________.
2.
What is a news story about a special event, a celebrity guest, a new promotional program, or other interesting topics that are sent to the news media in hopes that it will generate an article, an interview, or other media attention?
A. 
B. 
C. 
D. 
3.
Mikayla pulled out her stylebook and double-checked the formatting of the document she was preparing to send to the local newspaper. She cross-checked to be sure that her contact information was on it and correct, that the document was double-spaced, and ended with a ###. What guideline for good media relations was she following?
A. 
Preparing news releases properly
B. 
C. 
D. 
4.
________ is whenever the property is mentioned in the media without having to pay for it.
A. 
B. 
C. 
D. 
5.
Which specialtiy is NOT one of the major specialties in corporate public relations?
A. 
B. 
C. 
D. 
6.
Establishing good relationships and projecting a positive attitude are sure ways to find success in your chosen field.
7.
Communication involves which of the following elements?
A. 
B. 
C. 
D. 
E. 
8.
The sender and receiver should have similar backgrounds because
A. 
The message needs to be communicated face to face
B. 
The message can be sent electronically
C. 
The message will be communicated more effectively
D. 
False, they don’t need to have similar backgrounds
9.
Decoding is the process of understanding another person’s message and:
A. 
Involves the officer assuming the meaning of a confusing message
B. 
Involves attempting to understand what a person is saying and meaning
C. 
Involves reading articles
D. 
None of the above help understand a message
10.
Organizations can function without informal communication.
11.
Active listening does not improve communication therefore does not require much concentration.
12.
Employee relations is the interplay that takes place between ___________ and employers about working conditions.
13.
What is not a barrier to effective interpersonal communication?
A. 
B. 
C. 
D. 
14.
Communication requires an understanding of the language.
15.
Communication involves sending information, feelings, and ideas from one person to another.
16.
A good listener:
A. 
Has a questioning attitude
B. 
C. 
Observes facial expressions and body language
D. 
Requires effort and active participation
E. 
Listens between the lines
17.
When speaking, you should:
A. 
B. 
C. 
D. 
18.
Employee relations is the interplay that takes place between ___________ and employers about working conditions.
19.
Authoritarian government is:
A. 
A government which rules its people strictly and does not allow anyone to oppose its decisions.
B. 
The body within an organization that has authority to make and the power to enforce laws, regulations, or rules.
C. 
Refers to the relationship between a word and its dependents.
D. 
The political orientation of those who favor government by the people or by their elected representatives.
20.
Communication efforts with consumer or activist groups that seek to influence government policies are known as ________.
21.
Making eye contact, listing attentively, and presenting yourself with a professional image and attitude are all part of good customer service.
22.
Communities and companies must work together and share the same resources to assure economic prosperity.
23.
Establishing good relationships and projecting a positive attitude are sure ways to find success in your chosen field.
24.
Communication involves which of the following elements?
A. 
B. 
C. 
D. 
E. 
25.
The sender and receiver should have similar backgrounds because
A. 
The message needs to be communicated face to face
B. 
The message can be sent electronically
C. 
The message will be communicated more effectively
D. 
False, they don’t need to have similar backgrounds