Customer Service: Shipping And Sales Trivia Quiz Questions!

The customer called to track their order and locate their package. Including this information in the case note is important as it helps the next customer service representative to have a clear understanding of the customer's request and provide accurate assistance. Additionally, noting the current location of the package and the expected delivery date helps to keep track of the order's progress and provide updates to the customer if necessary. Including any other important information can also help ensure a smooth continuation of the customer's inquiry.

When a customer sends back an item for an exchange, they will be refunded for the cost of the goods on their original order when the return is processed. This means that the customer will receive the money they initially paid for the item they are returning, which will be deducted from the cost of the exchanged item.

The explanation for the given correct answer is that shipping costs are indeed calculated after coupons have been applied. This means that if a coupon is used to lower the cart total below a certain threshold level, the cost of shipping may increase. This is because the threshold level may be set to qualify for free or discounted shipping, and if the coupon reduces the total below that threshold, the regular shipping cost may apply. Therefore, the statement is true.

When there is a trace investigation on an order, the customer will receive a credit upon completion of the trace. This means that once the investigation is finished and the necessary information has been gathered, the customer will be eligible to receive the credit they prefer. The exact timeline for receiving the credit may vary depending on the specific circumstances and processes involved, but it will generally be done upon completion of the trace.

You all have now been given full access to the "new" North lot en-trance. To use the North parking lot please enter and leave our campus from Small Road.

PRE-SELL COMPLETE means the pre-sell item has come in and we are processing the order to allocate the pre-sell item to the order AND to charge the customer for their order. (Pre-sell complete DOES NOT mean the order has shipped; there is no tracking #; without a tracking # the order hasn’t shipped yet.)

Leaving work when ill does count as an occurrence.

In an unsuccessful transaction, the financial institution is the one who rejects the transaction. This is because the financial institution is responsible for verifying the transaction and ensuring that it meets the necessary requirements and security measures. If the transaction is deemed to be suspicious or fraudulent, the financial institution has the authority to reject it in order to protect the account holder and prevent potential financial losses.

The line item update button allows you to make changes to specific items in an order, including substituting a zero picked item. This means that you can easily replace the out-of-stock item with a suitable alternative without canceling the entire order or contacting someone else for assistance. By using the line item update button, you can efficiently help the customer and ensure that their order is processed smoothly.

During the busy season, it can take up to 4 weeks for a return credit to be processed for a customer. This longer processing time may be due to the high volume of returns and the increased workload for the processing team. It is important for customers to be aware of this extended timeframe and to plan accordingly when expecting a return credit.

•All customers must go through the entire returns process BEFORE we credit their account. You should never request a credit prior to us receiving their return. If you would like the returns department to credit the customer in full, please enter that into a case note.

UPS Express Saver is the shipping method that can be used for the customer from Canada who needs a replacement order.