Metropcs: Product Knowledge Quiz!

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| By Tonydrassiou
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Tonydrassiou
Community Contributor
Quizzes Created: 1 | Total Attempts: 98
| Attempts: 98
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  • 1/16 Questions

    We should provide new customers with the E45/E50 plan.

    • Yes
    • No
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About This Quiz

This quiz evaluates knowledge of MetroPCS product offerings, including plan details and customer activation procedures, aimed at enhancing service quality.

Metropcs: Product Knowledge Quiz! - Quiz

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  • 2. 

    With every new activation on ASAP, we should add all features such as insurance (INS), UDA(unlimited directory assistance), and all other features such as metro back up for his first free month.

    • Yes, because it cost the customer nothing for his first month and we must market the product features.

    • No, the bill will be high and customer will be angry

    Correct Answer
    A. Yes, because it cost the customer nothing for his first month and we must market the product features.
    Explanation
    The correct answer is "yes, because it cost the customer nothing for his first month and we must market the product features." This answer explains that adding all features such as insurance and unlimited directory assistance to every new activation on ASAP is beneficial because it doesn't cost the customer anything for the first month and helps in marketing the product features.

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  • 3. 

    MetroPCS plans are U30,U35,U40,E45 & E50. All these plans covers unlimited local and long-distance .

    • Yes

    • No

    Correct Answer
    A. No
    Explanation
    The given correct answer is "No" because the statement mentioned that all metroPCS plans cover unlimited local and long-distance, which contradicts the fact that the plans U30, U35, U40, E45, and E50 provide unlimited local and long-distance coverage.

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  • 4. 

    When we activate a new customer we offer him the lowest plan available in ASAP.

    • Yes

    • NO

    Correct Answer
    A. NO
    Explanation
    The given statement contradicts the claim that the lowest plan available is offered to new customers when they are activated in ASAP. Therefore, the correct answer is "NO" as it suggests that the statement is not true.

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  • 5. 

    WHAT IS LPT?

    • LOOP 12

    • LAPTOP

    • UNLIMITED Loopt

    • None of the above

    Correct Answer
    A. UNLIMITED Loopt
    Explanation
    The correct answer is "UNLIMITED Loopt" because it is the only option that is spelled correctly and matches the given question. The other options do not make sense in the context of the question.

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  • 6. 

    LPT is a standard feature in all MetroPCS plans.

    • Yes in all plans

    • Its free to customer in any plan

    • Is standard in U30

    • It cost $4 for plan U35 & U40 and standard for E45 & E50

    • What are you talking about?

    Correct Answer
    A. It cost $4 for plan U35 & U40 and standard for E45 & E50
    Explanation
    The correct answer is that LPT costs $4 for plan U35 & U40 and is standard for plan E45 & E50. This means that for plans U35 and U40, customers have to pay an additional $4 to have LPT included. However, for plans E45 and E50, LPT is already included as a standard feature at no additional cost.

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  • 7. 

    The cost of MetroCard IN is $4 and available for all plans with no exceptions.

    • No

    • Yes

    Correct Answer
    A. Yes
    Explanation
    The given answer "Yes" suggests that the cost of MetroCard IN is indeed $4 and it is available for all plans without any exceptions. This implies that regardless of the plan chosen, all users can purchase the MetroCard IN for $4.

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  • 8. 

    TRA cost is a mandatory feature for every customer at the time of activation because it cost the customer, therefore our score card should show 100% of this feature given to the customer no question asked.

    • $5

    • $zero

    • $1

    • Please give me a break

    Correct Answer
    A. $zero
    Explanation
    The explanation for the correct answer, which is "$zero," is that the statement implies that the TRA cost for every customer at the time of activation is actually zero. This means that the customer does not have to pay any amount for this feature. Therefore, the scorecard should reflect that 100% of customers receive this feature without any cost.

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  • 9. 

    Unlimited International Calling to over 100 countries worldwide feature cost customer to add

    • $2/m

    • $3/m

    • $4/m

    • $5/m

    • Not available

    Correct Answer
    A. $5/m
    Explanation
    The correct answer is $5/m because it states that the feature of Unlimited International Calling to over 100 countries worldwide costs $5 per month to add.

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  • 10. 

    What is the cost of MetroBackup (MGB)?

    • $2

    • $3

    • $5

    • $1

    • Free

    Correct Answer
    A. $1
    Explanation
    The cost of MetroBackup (MGB) is $1.

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  • 11. 

    Which plan from Q1 is not correct?

    • E50

    • E45

    • U40

    • U35

    • U30

    Correct Answer
    A. U30
    Explanation
    The plan "U30" is not correct because it does not follow the pattern of the other plans. The other plans are named using a combination of a letter and a number, while "U30" only includes a letter without a number.

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  • 12. 

    MGB stands for?

    • Metro guard

    • Mini car made in UK

    • Light beer

    • MetroBACKIP

    • I REALLY DON'T CARE

    Correct Answer
    A. MetroBACKIP
    Explanation
    MGB stands for metroBACKIP.

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  • 13. 

    MIM is a feature available to customers with U35, U40, E45 & E50 for a price of $5.00.

    • Its included in the E45 & E50 only

    • Its included in the E45 & E50 and available for U35 & U40 for a price of $5.00/month

    • Its available to all plans for no additional cost

    • Is only available for U30 plan

    • I am confused

    Correct Answer
    A. Its included in the E45 & E50 and available for U35 & U40 for a price of $5.00/month
    Explanation
    The MIM feature is included in the E45 and E50 plans without any additional cost. However, it is also available for the U35 and U40 plans, but customers have to pay a monthly fee of $5.00 to access this feature.

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  • 14. 

    TextTalk allows you to send and receive unlimited text messages within the USA, Canada, Puerto Rico, and more and included in the $45 & $50 rate plan. but cost $____one of the following for the U35 & U40 and not eligible for the U30 plan.

    • $3.00

    • $5.00 for U30

    • $2.00

    • $5

    Correct Answer
    A. $3.00
    Explanation
    The given information states that TextTalk is included in the $45 & $50 rate plan. However, for the U35 & U40 plans, it costs $3.00. The U30 plan is not eligible for TextTalk, so it does not have a cost associated with it. Therefore, the correct answer is $3.00.

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  • 15. 

    E50 is the best value plan for the customer because it saves customers of E45 the addition of EML (unlimited email access), TBA( unlimited pocket express), NAV (metro navigation)& CNP (unlimited screen-it) which are a total value of ($)

    • $15

    • $17

    • $18

    • $20

    • $25

    Correct Answer
    A. $17
    Explanation
    E50 is the best value plan for the customer because it includes all the additional features (EML, TBA, NAV, CNP) that customers of E45 have to pay for separately. The total value of these additional features is $17. Therefore, by choosing the E50 plan, the customer saves $17 compared to purchasing these features individually.

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  • 16. 

    MetroPCS Unlimited Nationwide coverage provides unlimited service in approximately:

    • 3000 cities nationwide

    • 3500 cities nationwide

    • 4000 cities nationwide

    • 5000 cities nationwide

    Correct Answer
    A. 4000 cities nationwide
    Explanation
    MetroPCS Unlimited Nationwide coverage provides unlimited service in approximately 4000 cities nationwide. This means that customers can enjoy unlimited talk, text, and data in a wide range of cities across the country. With coverage in 4000 cities, MetroPCS ensures that its customers have access to reliable and extensive service wherever they go.

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Quiz Review Timeline (Updated): Mar 21, 2023 +

Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

  • Current Version
  • Mar 21, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Jul 27, 2009
    Quiz Created by
    Tonydrassiou
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